Tenby House is an attractive Edwardian building situated close to West Worthing station and a short walk from Worthing sea front.
A team of dedicated staff are committed to providing specialist care and support for people who have dementia, on a long term or a short term basis. With a focus on life story work, the team uses each person’s unique life history as a vehicle of communication, in order for the service to provide care that upholds the concept of ‘person-hood’ because it is truly person-centred.
With an experienced management team, all residents can be assured of a plan of care that is developed holistically. The home is audited internally on a monthly basis to ensure that a quality service is maintained.
Group: Assured Care Services Ltd
Person in charge: Lara Swan (Area Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 32
Shared Rooms: 0
Rooms with ensuite WC: 27
Weekly Charges Guide: Personal Care Single up to £700 (These prices are only a guideline, please contact Tenby House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Tenby House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.8 (maximum of 10) for Tenby House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Tenby House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.377 for Tenby House is calculated as follows: ( (78 Excellents x 5) + (74 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 167 Ratings = 4.377
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.375 Points relating to the number of positive Reviews for Tenby House is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.4 Target = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Tenby House has a Review Score of 8.8 (8.752) from 14 Reviews
Review submitted from a Website Submission by Roger P (Son of Resident) on Monday 26 March 2018. Relates to March 2018.
Excellent, the residents are well looked after and the staff are so friendly and efficient.
How likely would you be to recommend Tenby House? Extremely Likely
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Review submitted from a Postal Card by Michael S (Son of Resident) on Tuesday 6 March 2018. Relates to February 2018.
I have to say the care and attention my father has received at Tenby House has been of the highest quality. The staff are all very caring and genuine. We as a family call at various times, the atmosphere at Tenby is always good. The food is of a good standard and presented well. Thye always keep us informed of any changes or incidents.
How likely would you be to recommend Tenby House? Extremely Likely
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Lara, Area Manager at Tenby House responded to this review on 06 Mar 2018:
Thank you for your lovely comments. All fees are calculated by using sophisticated dependency charts, and how much it costs to look after each individual in the home, to provide the highest quality of care as demonstrated in the feedback comments. Will pass on to the team.
Review submitted from a Postal Card by A C (Daughter of Resident) on Tuesday 6 March 2018. Relates to January 2018.
From what I can see my mum is safe, with 24-hour good care, good nutritional food, always clean and tidy, clean clothes, clean room, bed usually made, joining in now and making friends. I have eaten with mum at Tenby the food was very good. Would like more daily activities for her and a carer to take her out for regular walks (daily). Staff and manager have quickly sorted out a few concerns I had. One call nurses in daily.
How likely would you be to recommend Tenby House? Likely
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Lara Swan, Area Manager at Tenby House responded to this review on 06 Mar 2018:
Thank you for the lovely comments, not sure if you have spoken to the activities coordinator but there is a comprehensive range of activities in the home. The staff do try their best and take people out daily. Many residents go home to their families, or are taken out by their families were able to support the home in meeting this need.
Review submitted from a Website Submission by Sue F (Daughter of Resident) on Wednesday 21 February 2018. Relates to February 2018.
Very happy with the care my mum receives from Tenby House and have already recommended their services to others.
How likely would you be to recommend Tenby House? Extremely Likely
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Lara Swan, Area Manager at Tenby House responded to this review on 26 Feb 2018:
Thank you for your lovely comments about the team!
Review submitted from a Postal Card by Glenn P (Son of Resident) on Friday 1 July 2016. Relates to June 2016.
We had a friendly welcome and shown straight to mum, noticed no smell this time as we entered home then up to room. We were given a brief run down on mum's health as we live overseas and can only visit every 2 years. We did notice an improvement in condition of home. Mum loves music would loved to have found music playing in her room.
How likely would you be to recommend Tenby House? Likely
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Review submitted from a Postal Card by Jenny P (Wife of Resident) on Friday 1 July 2016. Relates to May 2016.
Mu husband is very happy and enjoyed his stay at Tenby House.
How likely would you be to recommend Tenby House? Extremely Likely
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lara swan, Area Manger at Tenby House responded to this review on 01 Jul 2016:
Thank you for review we appreciate you taking the time to do this.
Review submitted from a Postal Card by Simon L (Son of Resident) on Friday 27 May 2016. Relates to May 2016.
Mum has been a resident at Tenby for 4 weeks now, this being her first time in a home. I have been very impressed by all the staff and the facilities. She is starting to settle in and get comfortable. Every visit the staff are welcoming and all are aware of how mum has been and anything that has happened. She always looks clean and her clothes and room are always well looked after. Would like to know more of any activities they do to stimulate her mentally. Thanks to everyone for looking after her so well.
How likely would you be to recommend Tenby House? Extremely Likely
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Review submitted from a Postal Card by Sue G (Stepdaughter of Resident) on Monday 11 April 2016. Relates to March 2016.
Staff always smiling, always efficient, always know exactly how my relative is. Cup of tea is always offered nothing is too much trouble. Room fresh and warm. My relative always looks clean and comfortable. Care and compassion to patient and family always priority to them.
How likely would you be to recommend Tenby House? Extremely Likely
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Review submitted from a Postal Card by Vera W (Wife of Resident) on Wednesday 6 April 2016. Relates to March 2016.
Husband moved into Tenby House 2011 and was welcomed in to the "family", it was a distressing time and the staff were kind and helpful and has been ever since as he got worse and bedridden. The staff were great and very supportive however busy. There is always a welcome and cup of tea.
How likely would you be to recommend Tenby House? Extremely Likely
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Review submitted from a Postal Card by Wendy V (Daughter of Resident) on Thursday 24 March 2016.
Tenby House are always very welcoming to me when I arrive to see my mum. They always offer me tea and biscuits, the staff are always very nice, always speak and are kept very busy, my mum especially likes the male staff. I have had complaints and if I do the manager is always very professional and nothing is too much bother.
How likely would you be to recommend Tenby House? Extremely Likely
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lara swan, Area Manager at Tenby House responded to this review on 24 Mar 2016:
Our philosophy is that all feedback is helpful and we encourage relatives to feel open in discussing anything they wish.
Review submitted from a Postal Card by Lindsey B (Daughter of Resident) on Thursday 24 March 2016.
Tenby House staff are always very welcoming to me when I come to see mum.
How likely would you be to recommend Tenby House? Extremely Likely
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Review submitted from a Postal Card by S B (Daughter of Resident) on Wednesday 16 March 2016. Relates to February 2016.
The home itself is very nice and clean and tidy. The current staff are very pleasant and well mannered and extremely helpful. The kitchen area is very clean and tidy. The food given out is very good. The living quarters are A1. The outside area around the home is excellent. But more seating (benches) is needed. Although one person comes in during the week to entertain the residents more activities are needed other than this person on their own. Although other entertainment comes in periodically, it needs to more regular, sometimes lack of communication amongst staff could be better, but overall, excellent we are very happy with the home.
How likely would you be to recommend Tenby House? Extremely Likely
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Review submitted from a Postal Card by Christine G (Daughter of Resident) on Tuesday 15 March 2016. Relates to February 2016.
My father has been diagnosed with alzheimers and we were unable to keep him at home. It was hard to put him in a care home and it has taken a while for him to get used to the idea. The staff and management look after him and care for him with kindness and are always helpful and cheerful. They know how to help those with dementia, they mother him, take him out in the garden and do activities. The home is warm, lifgt and clean. My fathers room is comfortable. they allow us to bring any ornament etc into the room to make it homely amd familiar. Can only speak from my experience but feel he is safe and being well cared for at Tenby House. Everyone is friendly and look after 'the family' too. We can visit any time and are always made welcome.
How likely would you be to recommend Tenby House? Likely
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Review submitted from a Postal Card by J R (Daughter of Resident) on Friday 9 October 2015. Relates to October 2015.
I enjoy visiting my mother at the home. The staff are welcoming. I bring my grandchildren and my dog. Mum enjoys seeing my dog. Mum is always looking happy.
How likely would you be to recommend Tenby House? Extremely Likely
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Job Title: Area Manager
Joined: 2007
Description:
Lara has been working within the field of residential care for over 30 years.Her career in care started as a young carer and her passion for elderly care and high standards led her directly into management. She has been a registered manager and has managed homes for older people and dementia but has also worked within the learning disability field.
She is a registered nurse has an NVQ 4 in care management qualification , Registered Managers award and has studied Health and Social care. Lara also has an A1 assessors qualification which enables her to assess and develop staff . Lara has vast experience in the dementia field and champions personal centered care. She has completed a degree module in People and dementia, Health assessment, Pharmacology aswell as physical assessment and is a dementia mapper, Lara is currently studying Advanced practice MSC at Brighton University and has completed her nurse Independent/Supplementary prescriber V300 qualification.
There are currently no Care Home Idol entrants who have performed at Tenby House