? Included in Our Fees:
24-hour personal care (including help with washing, dressing, mobility, and medication)
Accommodation in a fully furnished, private room with en-suite toilet facilities
All meals, snacks, and refreshments, freshly prepared by our in-house catering team
Laundry services (excluding dry cleaning)
Housekeeping and room cleaning
Heating, electricity, and water bills
Recreational activities and entertainment, including events, games, and group outings (unless otherwise stated)
Weekly GP visits and healthcare monitoring
Access to communal areas, such as lounges, gardens, and dining rooms
? Not Included in Our Fees:
Hairdressing and beauty treatments
Chiropody and other specialist therapies
Private or specialist medical appointments
Personal toiletries and grooming products
Clothing and footwear
Dry cleaning services
Private telephone line or TV subscriptions (if requested for individual rooms)
One-to-one care (unless part of an agreed care plan)
These prices are only a guideline, please contact Tenby House to find out the exact price for your requirements.
Tenby House warmly welcomes visits from family and friends, as they play a vital role in the well-being of the residents. To ensure a safe, comfortable, and respectful environment for everyone, Tenby kindly ask visitors to follow the guidelines below:
Visiting Hours
The home is open for visitors daily between 9:00am and 8:00pm. Tenby encourages visits during these times to allow residents to maintain a calm and consistent routine.
Protected Mealtimes
To support Tenby's residents' nutrition, dignity, and concentration during meals, the home observes protected mealtimes as follows:
Breakfast: 8:00am – 9:00am
Lunch: 12:30pm – 1:30pm
Supper: 5:00pm – 6:00pm
During these periods, Tenby kindly asks that visits are avoided unless previously arranged or if a visitor is supporting their loved one with eating. This quiet time allows residents to focus on their meals without interruption and helps staff provide essential support.
Booking a Visit
While not always required, Tenby recommends booking visits in advance during busier times to ensure privacy and availability of communal areas.
Health and Safety
Tenby asks that visits be postponed if visitors feel unwell or have been in contact with someone who is unwell. This helps Tenby protect the health of all residents.
On-site parking. Free roadside parking.
Tenby House has a Review Score of 9.1 (9.057) out of 10, based on 5 reviews in the last 2 years. Over all time Tenby House has 38 reviews.
Review from L D (Daughter of Resident) published on 11 September 2024
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Review from Tracey B (Daughter of Resident) published on 11 September 2024
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Review from Tina F (Friend of Resident) published on 11 September 2024
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Review from Grill C (Son of Resident) published on 11 September 2024
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Review from Martin N (Son of Resident) published on 11 September 2024
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Review from Sue D (Daughter of Resident) published on 1 December 2022
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Review from C P (Daughter of Resident) published on 31 October 2022
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Review from David W (Son of Resident) published on 8 June 2021
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Review from P W (Son of Resident) published on 7 June 2021
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Review from Tina R (Daughter of Resident) published on 24 December 2020
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Review from L R (Daughter of Resident) published on 20 October 2020
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Review from J S (Daughter of Resident) published on 6 August 2020
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Review from Rebecca S (Daughter of Resident) published on 23 July 2020
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Review from S W (Son of Resident) published on 26 May 2020
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Review from M B (Daughter-in-law of Resident) published on 9 April 2020
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Review from K L (Daughter of Resident) published on 11 March 2020
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Review from Stephanie W (Daughter of Resident) published on 6 December 2019
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Review from G U (Son of Resident) published on 11 November 2019
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Review from J H (Daughter of Resident) published on 9 October 2019
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Review from G H (Son of Resident) published on 25 September 2019
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The Review Score of 9.1 (9.057) out of 10 for Tenby House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.776 for Tenby House is calculated as follows: ( (46 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.776
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.281 Points relating to the number of positive Reviews for Tenby House is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 5 Positive Reviews ÷ 6.4 = 0.781
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 May 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Jul 2025
2x ground-floor single ensuite rooms and 1x top-floor single ensuite room are available at present. All ensuites have doc pack disability standard toilet facilities.
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Job Title: Area Manager
Joined: 2007
Lara has been working within the field of residential care for over 30 years.Her career in care started as a young carer and her passion for elderly care and high standards led her directly into management. She has been a registered manager and has managed homes for older people and dementia but has also worked within the learning disability field.
She is a registered nurse has an NVQ 4 in care management qualification , Registered Managers award and has studied Health and Social care. Lara also has an A1 assessors qualification which enables her to assess and develop staff . Lara has vast experience in the dementia field and champions personal centered care. She has completed a degree module in People and dementia, Health assessment, Pharmacology aswell as physical assessment and is a dementia mapper, Lara is currently studying Advanced practice MSC at Brighton University and has completed her nurse Independent/Supplementary prescriber V300 qualification.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tenby House to verify any information. View our terms and conditions. Tenby House has an Enhanced Service - more info.