Valerie Manor

Henfield Road, Upper Beeding, Steyning BN44 3TF
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9.7 23 Reviews
  • Valerie Manor, Steyning
Valerie Manor has expertise in both nursing and residential care, employing a team that combines professionalism with compassionate and considerate care provision. The well-being and happiness of residents is paramount and a team of qualified and dedicated staff focus daily on individual needs, making every effort to make Valerie Manor a home from home.

Delightfully situated in the heart of West Sussex, at the foot of the South Downs and within the newly designated National Park, Valerie Manor's rural setting offers a relaxed, warm and healthy atmosphere. Set in an acre of land, Valerie Manor's gardens have fine views over the South Downs. Perfect for a lunchtime stroll, simply enjoying the sunshine, or observing the beautiful sunsets over the downs of an evening.

Valerie Manor provides accommodation and facilities for up to twenty three residents in a beautiful 17th Century home.
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Care Provided by Valerie Manor

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 23 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Home Care Home Ltd

Person in charge

  • Tammy Williams (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (0)

Parking

  • Valerie Manor has its own private car park for all visitors

Valerie Manor Reviews (23)

9.7

Valerie Manor has a Review Score of 9.7 (9.708) out of 10, based on 13 reviews in the last 2 years.
Over all time Valerie Manor has 23 reviews.

Overall Experience
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Date Published
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  • 13
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Reviewer Connection to Valerie Manor
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Total of 23, showing 1-20
Review from S L (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly and caring nothing is to much trouble always there to help both my parents are at the manor but sadly my dad past away in February the staff were loving caring and respectful not just to mum but all the family so we won't forget that thankyou for all you do and now mum is without
dad you look after mum amazingly
Reply from Sheri Hodgson, Manager at Valerie Manor

Thank you for your kind words, it's been an absolute pleasure to look after both Mum and Dad.

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Review from L B (Friend of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Valerie Manor is a small homely residential care home. The staff are wonderful, kind and caring, and the food is lovely with a good variety. There is a spacious lounge, which is light and airy and opens onto a charming court yard and gardens. I would have no hesitation in placing my loved ones in Valerie
Manor should there come a time when they needed that level of care.
Reply from Tammy Williams, Registered Manager at Valerie Manor

Thank you for your kind words. I am really happy that even though you are visiting friends, you would have no issue placing your own relatives in Valerie Manor.

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Review from John B (Husband of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression is how friendly and helpful all the staff nice, friendly. There is an air of peace and tranquillity. Firstly, there is a spirit of cooperation and good relations between the members of staff. Doubtless clear evidence of good management. The food is excellent and plentiful. The dining
room itself is always beautifully set out and very attractive, while the lounge, looking out onto the garden, is both welcoming and peaceful. The surroundings are extensive and beautiful with many sun spots, if a loved one has to go into a respite home, Valerie Manor is, without a doubt, the one to choose.
Reply from Tammy Williams, Registered Manager at Valerie Manor

Thank you so much for your beautiful words. We strive to make people feel at home so I am really pleased that we made your wife's short stay an enjoyable one.

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Review from M R (Husband of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very friendly and helpful staff. My wife seems contented and well cared for. Overall impression is of a well run and happy home.
Reply from Tammy Williams, Registered Manager at Valerie Manor

Thank you very much for your lovely comments. It is our pleasure to look after your lovely wife.

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Review from E W (Granddaughter of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Activities are very poor, staff have no time to sit and do activities some days due to having heavy work load. My grandmother enjoys living at Valerie Manor and has a good bond with staff and other residents.
Reply from Tammy Williams, Registered Manager at Valerie Manor

Thank you very much for your comments. I am happy to hear that your grandmother enjoys it here at Valerie Manor. We have been booking plenty of outside entertainment to try and fill the void of currently not having an activities co-ordinator but we are advertising for an activities co-ordinator so hopefully this will be rectified soon.

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Review from Sally M (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's been at Valerie Manor for almost a year now and we are very happy with the level of care. The staff are efficient, friendly and approachable - communicating well when needed. Mum enjoys the various activities and entertainers - particularly the singers and ballroom dancers. And the food, she says,
is amazing! We feel Mum is safe and well cared for at Valerie Manor.
Reply from Ana-Maria Barbu, Manager at Valerie Manor

Thank you for your feedback, it is a pleasure for us to have your mother among our residents!

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Review from S E (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Valerie Manor have been so caring and supportive making my father's transition to care very easy. They have made him and the family feel very welcome, are so cheerful and knowledgeable, I am reassured that my father is receiving the best care. Every effort is made to make him feel Valerie
Manor is his home. My father can't praise the staff and food highly enough.
Reply from Ana-Maria Hyne, Manager at Valerie Manor

Thank you for your feedback, it is much appreciated and we are proud that our continuous efforts make a difference in the lives of our residents and their families.

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Review from Ivor K (Son of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As ever, the care at Valerie Manor is defined by the quality of the carers, which is very high. My Mum feels very much at home, comfortable, cared for, and entertained. It's a lovely place for her to live.
Reply from Ana-Maria Barbu, Manager at Valerie Manor

ThanK you very much for your feedback. We are very happy that our efforts meet your mother's and your expectations and that we are able to make Valerie Manor feel like home for our residents and their families.

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Review from Gillian S (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went to Valerie Manor at a difficult time for the family following the death of my lovely Mum. We found everyone we came into contact with, friendly, kind, caring and extremely helpful. Dad settled in very quickly and we as a family were treated as part of the Valerie Manor family from day one.
Dad, being amongst people has done him the power of good, plus he is thoroughly enjoying the amazing food, so much so, he has put on a nice bit of weight. Thank you.
Reply from Ana-Maria Barbu, Manager at Valerie Manor

Thank you very much for your feedback, we are so pleased to hear that you feel part of our family!

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Review from C W (Daughter of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care provided and activities for residents if they want to join in. The atmosphere of the home always feels warm and friendly, all staff are polite and always welcoming and I would highly recommend Valarie Manor to anyone who asks.
Reply from Ana-Maria Barbu, Manager at Valerie Manor

Thank you very much for your feedback; we strive to offer person-centred care to everyone in the Valerie Manor family, and our greatest reward is our work and dedication being recognised!

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Review from Jill J (Daughter of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum's previous care home refused to have my mum back following a spell in hospital, as they said she now needed nursing care, my sister and I had to find another home at short notice. We were relieved that Valerie Manor had a room vacant and the manager was really nice to deal with. Unfortunately
the hospital released my mum in a very poor state and she died after only 10 days at Valerie Manor, but we were very happy with the care that she received there and the staff couldn't have been kinder to both my mum and the family members that visited her. Just wish she could have had longer there as I'm sure she would have been very happy.
Reply from Ana-Maria Barbu, Manager at Valerie Manor

Thank you very much for your feedback and for choosing Valerie Manor. We are glad that we were able to help in this situation and care for your mother.

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Review from C K (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Valerie Manor for over 3 years and is very happy there. The staff are excellent and she also loves the food! They lay on a variety of entertainments for the residents as well as trips out to local cafes, garden centres etc., this month Mum is hoping to go on a trip to see the local
Christmas lights. They also put on events which the relatives can attend. There was a Halloween tea party and the next one will be Christmas Dinner, a few days before Christmas.
Reply from Ana-Maria Barbu, Manager at Valerie Manor

Thank you for your feedback as it's a great measure of our work. Also, good communication helps us identify any issues and resolve them as quickly as possible.

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Review from Dave A (Next of Kin) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I knew the care home way back when they used to refer residents to me for audiology matters. I was impressed at the time and recommended Valerie Manor to my next of kin. You helped her settle well and have shown much love and care. Thank you.
Reply from Ana-Maria Barbu, Manager at Valerie Manor

Thank you very much for your kind words, it is a pleasure to be able to care for your loved one.

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Review from Jayne G (Daughter of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent one and a half years in several nursing homes and hospital. When we settled on Valerie Manor Care Home we could immediately notice the difference. The friendliness - genuine connections were made, kindness and gentleness, thoughtfulness and lovely nursing care. Every request we made
was considered. The outings and activities, particularly those family were also invited, were so enjoyed and appreciated and what a garden and view.
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Review from Kevin A (Son-in-law of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
New Year greetings.
My stepmom is very happy.
We are pleased with your strict Covid policy.
Great facilities, food and entertainment.
Excellent and caring staff who show warmth and humour.
Well done.
Keep it going!
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Review from Barry S (Son of Resident) published on 16 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visitors are required to have a valid lateral flow test before they are permitted entry. The staff provide a high level of care to high standards and are very attentive to the resident's physical, mental and emotional requirements, personal hygiene, and bed linen. The staff are also welcoming to and
supportive of residents' visitors.
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Review from E C (Stepdaughter of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has been very well looked after in Valerie Manor. She is happy and is well cared for by the hardworking and dedicated staff, whose jobs are still made more difficult with covid. She particularly enjoys the excellent food. The full range of facilities and activities have not been available
since the pandemic, which means more time spent in their bedrooms. Hopefully, this will change soon, when time allows.
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Review from M H (Daughter-in-law of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care and administration, particularly through this difficult time, with the pandemic. The staff are wonderful and the management/administrative team are efficient, helpful and informative. The resident also frequently comments on the quality of care and food. The
lovely gardens and position are also a great asset.
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Review from Joan G (Cousin of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin seems more than happy with her care and I can't recall any complaints, or any issues, from her.
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Review from Irene (Friend of Resident) published on 14 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valerie Manor is a very pleasant and well organised residential home. The staff are excellent and are always welcoming. Nothing is ever too much trouble for them.
The facilities and food are excellent and have a variety of options available.
Our friend has recently moved to Valerie Manor, He is
so happy there and has built a great relationship with all staff members and other residents.
We are so lucky our friend is able to stay at Valerie Manor, it really is a special place!
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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Valerie Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Valerie Manor is calculated as follows: ( (120 Excellents x 5) + (24 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Valerie Manor is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Tammy

Tammy Williams

Job Title: Registered Manager Joined: 2025

I’m a Registered Nurse with experience in many areas. I had been working in the healthcare sector for many years when I decided to become a nurse, and I qualified in 2006 so, I have been a Registered Nurse for the past 19 years and a Registered Manager for the past 9 years. I also have a level 5 Diploma in Leadership and Management in Adult Care. I am very passionate about working with elderly residents and providing the best care and support for them to enjoy their life as much as possible.


Please feel free to call me Tammy. I live in Barnham with my daughter and husband who owns and runs a Wheelchair Taxi Company. I love most animals, and I have 4 chihuahua dogs. In my free time, my hobbies include Lawn Bowls and enjoying my allotment. We all prefer warm and sunny weather and my husband, and I like to take the caravan down to the New Forest with the dogs and enjoy the peace and quiet.

Sheri

Sheri Hodgson

Job Title: Deputy Manager Joined: 2009

I have worked at Valerie Manor for 15 years, which was my first job in care. I started as a care Assistant and have worked my way up to Deputy Manager.


I have a level 2 and 3 Diploma in Health and social care and a Level 3 in End of life care.


My passion is in End-of-life care, as I feel that this is the last thing we can do for a person, to make them comfortable and pain-free. To be there for them and their families during their last moments is a comfort for them and us.


I have lived in the local area my entire life, living with my parents in Steyning and then moving to Upper Beeding 11 years ago. I have two brothers and a huge extended family which I love.


I have been with my husband for 21 years and married for 9 years. I have two daughters aged 12 and 8 who like to keep me on my toes.


I love living in a quiet village, which is close to the sea. In my spare time, I like to spend time with my family and friends and go on holidays.

Emma

Emma Wood

Job Title: Residential Manager Joined: 2008

I have worked at Valerie Manor for 16 years and before that I worked in the community home care, I also did my school work experience in the care home that my mother worked in and my grandmother resided in! And now I’m lucky to have my other grandmother with me at Valerie Manor.


I have studied hard over the years and have my NVQ 2&3 and a level 2 in end-of-life care as well as learning a lot doing the job!


I’m very passionate about end-of-life care and believe that we provide the best EOLC at Valerie Manor.


I have lived in Upper Beeding all my life. I have been a part of the Valerie Manor family since 2007.


I am one of four children; I have one sister and two brothers.


In my free time, I like listening to all types of music, I also like socialising with my friends and family.

Lindsay

Lindsay

Job Title: Residential Manager Joined: 2019

I have been in the care sector for 14 years, I have the Care Certificate, NVQ 2 and 3 and I have Level 2 and 3 in Dementia. I completed a Level 3 End of Life course and a Level 2 in Equality and Diversity. I have worked my way up from carer to Team Leader and now Residential Manager and during my time in the care sector, I have also worked in other departments.


I live in Steyning and have lived there all my life. I am single, I have three brothers and three sisters. I like walking, music, gardening and writing.

Frequently Asked Questions about Valerie Manor

What types of Care is Valerie Manor registered for?

Older Person Care, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Valerie Manor have?

There are 23 Single Rooms.

What are the Facilities & Services at Valerie Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Valerie Manor to the centre of Steyning?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Valerie Manor to verify any information. View our terms and conditions. Valerie Manor has an Enhanced Service - more info.