Valerie Manor

Henfield Road, Upper Beeding, Steyning BN44 3TF

Valerie Manor has expertise in both nursing and residential care, employing a team that combines professionalism with compassionate and considerate care provision. The well-being and happiness of residents is paramount and a team of qualified and dedicated staff focus daily on individual needs, making every effort to make Valerie Manor a home from home.

Delightfully situated in the heart of West Sussex, at the foot of the South Downs and within the newly designated National Park, Valerie Manor's rural setting offers a relaxed, warm and healthy atmosphere. Set in an acre of land, Valerie Manor's gardens have fine views over the South Downs. Perfect for a lunchtime stroll, simply enjoying the sunshine, or observing the beautiful sunsets over the downs of an evening.

Valerie Manor provides accommodation and facilities for up to twenty three residents in a beautiful 17th Century home.

Owner: Zoe Bates

Person in charge: Zoe Fry (Owner/Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Old Age

Single Rooms: 23

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £580 – £995 Nursing Care Single £804 – £1104 (These prices are only a guideline, please contact Valerie Manor to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Valerie Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


The Review Score of 8 (maximum of 10) for Valerie Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Valerie Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Valerie Manor is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.217 Points relating to the number of positive Reviews for Valerie Manor is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.6 Target = 0.217

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Valerie Manor has a Review Score of 8 (7.967) from 1 Reviews

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
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  • Don't Know

How Likely are the Reviewers to Recommend Valerie Manor?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Valerie Manor

  • Daughter of Resident/Service User

My mother moved to Valerie Manor a year ago. She chose to go there having visited a friend on numerous occasions and liked the atmosphere and garden.
All staff - management, carers, chefs and cleaners, all have been most attentive, helpful and always create a happy feeling in and around the home.
Any queries that arose initially, and thereafter, were dealt with patience and understanding.
Time is always given willingly and it is clear from all that my mother says and her general demeanour, she is very happy and pleased to have made her new home at Valerie Manor.

How likely would you be to recommend Valerie Manor? Extremely Likely

Overall Standard


Care / Support


Treated with Dignity

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Safety / Security


Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Valerie Manor

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

November 2016

National Care Home 2016!

Recipient: Valerie Manor

Date: Friday 25 Nov 2016

more details

August 2014

Gold Standard Framework

Recipient: Valerie Manor

Date: Friday 01 Aug 2014

more details

Job Vacancies

Staff Profiles


Emma Wood

Job Title: Head of Residential Care

Joined: 2008


Emma’s commitment to providing the best possible quality care at Valerie Manor and her continued professionalism and respect for her fellow carers has led to her well deserved position as Head of Residential Care.

"I have been working in the care industry since I was 18 years old. My mother is a carer and I went to help her after school. My grandmother became ill and went to live in a residential care home where I visited her all the time, it was then I knew this was the job I wanted to do. I came to Valerie Manor and have been here four happy years. I aim to give my all to the residents and staff at Valerie Manor and to develop my caring skills for the future."


Alison Barrett

Job Title: Deputy Manager

Joined: 2011


Alison qualified as a Registered Nurse with the local Hospitals Trust and has gained many years experience in elderly care, orthopaedics and management. She lives locally and has always strived to provide excellent care to people of the community.

"Coming out of the NHS after so many years was a huge step for me which was made easier with the help of Zoe and her team. I was attracted to Valerie Manor because of Zoe's philosophy and her determination to provide an excellent service and I wholeheartedly support her in this. Valerie Manor has a very friendly and homely atmosphere and I enjoy getting to know the residents and their family and friends."


Alan Fry

Job Title: Office Manager

Joined: 2010


In his role of Office Manager Alan undertakes numerous functions including dealing with the day to day issues of the home and providing support to the management team.

Having previously worked for many years in the Financial Services Industry, he has been able to employ a lot of his administration experience to Valerie Manor.


Zoe Bates

Job Title: Owner / Manager

Joined: 2008


Valerie Manor’s owner and manager, Zoë Bates, is a qualified nurse with extensive experience in the health industry both as a nurse and as a manager in providing care and managing large numbers of staff.

Her knowledge of the nursing home industry has grown over recent years through personal experience. This has proved to be invaluable as she always ensures that the care provided at Valerie Manor is no less than would be expected for a member of her own family.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Valerie Manor