Valerie Manor

Henfield Road, Upper Beeding, Steyning BN44 3TF
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9.7 23 Reviews
  • Valerie Manor, Steyning
Valerie Manor has expertise in both nursing and residential care, employing a team that combines professionalism with compassionate and considerate care provision. The well-being and happiness of residents is paramount and a team of qualified and dedicated staff focus daily on individual needs, making every effort to make Valerie Manor a home from home.

Delightfully situated in the heart of West Sussex, at the foot of the South Downs and within the newly designated National Park, Valerie Manor's rural setting offers a relaxed, warm and healthy atmosphere. Set in an acre of land, Valerie Manor's gardens have fine views over the South Downs. Perfect for a lunchtime stroll, simply enjoying the sunshine, or observing the beautiful sunsets over the downs of an evening.

Valerie Manor provides accommodation and facilities for up to twenty three residents in a beautiful 17th Century home.
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Care Provided by Valerie Manor

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 23 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Home Care Home Ltd

Person in charge

  • Tammy Williams (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (0)

Parking

  • Valerie Manor has its own private car park for all visitors

Valerie Manor Reviews (23)

9.7

Valerie Manor has a Review Score of 9.7 (9.708) out of 10, based on 13 reviews in the last 2 years.
Over all time Valerie Manor has 23 reviews.

Overall Experience
  • 21
  • 1
  • 1
  • 0
  • 0
Date Published
  • 23
  • 5
  • 8
  • 13
  • 10
Reviewer Connection to Valerie Manor
  • 11
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from Shirley G (Daughter of Resident) published on 13 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valerie Manor provides all of the services you could want for a resident. The staff are always friendly and helpful. Over the week, various entertainment is provided, such as table cricket, bowls, flower arranging and keep fit. The food is excellent and it is in a beautiful location which the residents
enjoy all year round.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanna G (Daughter of Resident) published on 22 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the nursing and management team at Valerie Manor highly enough. Coming from a nursing background myself, I fully appreciate how difficult it can be looking after someone with the health problems my father had. He was always treated with compassion, respect and dignity (as were we) not
just by the nurses but the catering, domestic and ancillary staff as well.
My father passed away, and I have to say the end of life care was above and beyond the call of duty. He always looked clean, comfortable and pain-free. During this difficult time, we were all kept informed of dad's condition and were treated with the utmost respect when we visited.
An absolutely wonderful team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C M (Daughter of Resident) published on 30 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Valerie Manor a year ago. She chose to go there having visited a friend on numerous occasions and liked the atmosphere and garden.
All staff - management, carers, chefs and cleaners, all have been most attentive, helpful and always create a happy feeling in and around the home.
Any queries that arose initially, and thereafter, were dealt with patience and understanding.
Time is always given willingly and it is clear from all that my mother says and her general demeanour, she is very happy and pleased to have made her new home at Valerie Manor.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Valerie Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Valerie Manor is calculated as follows: ( (120 Excellents x 5) + (24 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Valerie Manor is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Tammy

Tammy Williams

Job Title: Registered Manager Joined: 2025

I’m a Registered Nurse with experience in many areas. I had been working in the healthcare sector for many years when I decided to become a nurse, and I qualified in 2006 so, I have been a Registered Nurse for the past 19 years and a Registered Manager for the past 9 years. I also have a level 5 Diploma in Leadership and Management in Adult Care. I am very passionate about working with elderly residents and providing the best care and support for them to enjoy their life as much as possible.


Please feel free to call me Tammy. I live in Barnham with my daughter and husband who owns and runs a Wheelchair Taxi Company. I love most animals, and I have 4 chihuahua dogs. In my free time, my hobbies include Lawn Bowls and enjoying my allotment. We all prefer warm and sunny weather and my husband, and I like to take the caravan down to the New Forest with the dogs and enjoy the peace and quiet.

Sheri

Sheri Hodgson

Job Title: Deputy Manager Joined: 2009

I have worked at Valerie Manor for 15 years, which was my first job in care. I started as a care Assistant and have worked my way up to Deputy Manager.


I have a level 2 and 3 Diploma in Health and social care and a Level 3 in End of life care.


My passion is in End-of-life care, as I feel that this is the last thing we can do for a person, to make them comfortable and pain-free. To be there for them and their families during their last moments is a comfort for them and us.


I have lived in the local area my entire life, living with my parents in Steyning and then moving to Upper Beeding 11 years ago. I have two brothers and a huge extended family which I love.


I have been with my husband for 21 years and married for 9 years. I have two daughters aged 12 and 8 who like to keep me on my toes.


I love living in a quiet village, which is close to the sea. In my spare time, I like to spend time with my family and friends and go on holidays.

Emma

Emma Wood

Job Title: Residential Manager Joined: 2008

I have worked at Valerie Manor for 16 years and before that I worked in the community home care, I also did my school work experience in the care home that my mother worked in and my grandmother resided in! And now I’m lucky to have my other grandmother with me at Valerie Manor.


I have studied hard over the years and have my NVQ 2&3 and a level 2 in end-of-life care as well as learning a lot doing the job!


I’m very passionate about end-of-life care and believe that we provide the best EOLC at Valerie Manor.


I have lived in Upper Beeding all my life. I have been a part of the Valerie Manor family since 2007.


I am one of four children; I have one sister and two brothers.


In my free time, I like listening to all types of music, I also like socialising with my friends and family.

Lindsay

Lindsay

Job Title: Residential Manager Joined: 2019

I have been in the care sector for 14 years, I have the Care Certificate, NVQ 2 and 3 and I have Level 2 and 3 in Dementia. I completed a Level 3 End of Life course and a Level 2 in Equality and Diversity. I have worked my way up from carer to Team Leader and now Residential Manager and during my time in the care sector, I have also worked in other departments.


I live in Steyning and have lived there all my life. I am single, I have three brothers and three sisters. I like walking, music, gardening and writing.

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