The Chestnuts Residential Care Home

169 Norwich Road, Wisbech PE13 3TA
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9.8 15 Reviews
  • The Chestnuts Residential Care Home, Wisbech
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • MM2 Care Homes Ltd

Person in charge

  • Arnas Mauremootoo (Director)

Local Authority / Social Services

Admission Criteria

  • Prior Assessment Only
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (35)

Parking

  • Ample off street parking available

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The Chestnuts Residential Care Home Reviews (15)

9.8

The Chestnuts Residential Care Home has a Review Score of 9.8 (9.788) out of 10, based on 11 reviews in the last 2 years.
Over all time The Chestnuts Residential Care Home has 15 reviews.

Overall Experience
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  • 2
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Date Published
  • 15
  • 5
  • 11
  • 11
  • 4
Reviewer Connection to The Chestnuts Residential Care Home
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 15, showing 1-15
Review from M C (Sister of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is such a lovely care home and the staff are brilliant very kind and caring. They look after the people in the home really well and nothing is to much trouble fore them. My sister is very happy there and she love it in there it's the best care home she has been in staff all lovely polite and pleasant.
Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Thank you so much for your kind review - it means the world to our staff team, to know that your family member is so happy with us!

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Review from L E (Niece of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have had my relative in the care home for 2 years, have always found management and staff very helpful and caring and have had no problems in all areas since her arrival.
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Review from L B (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is still settling in very well considering her condition. All staff and management are caring, friendly, polite and positive.
I would recommend this care home. It is lovely.
Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Thank you so much for your kind review and I will be sure to pass on your comments to the team. Im so glad Mum is settling in but should you have any queries then please don't hesitate to get in touch with me.

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Review from Keith W (Son of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Following the recent death of our mother we were told by management that it is policy for them to attend funerals of all residents . We were very disappointed on the day when nobody from the home attended .We were not informed prior to the funeral and also no card or flowers were sent either.When we
asked we were told they were attending a care show .To us this seemed very disrespectful and we were made to feel that mum didn't matter anymore . Also on a recent hospital appointment mum was not accompanied by any staff member from the home and on arrival became very upset and disoriented. On a more positive note the care staff were very hard working and always polite and treat mum really well .When we moved mum to the Chesnuts we had very high hopes and initially we were very pleased .However we feel that towards the end and particularly after mums death things changed and mum was not given the respect she deserved.
Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Thank you for taking the time to submit this review. Firstly I would again like to apologise for not being able to attend Mum's funeral and for any hurt that may have caused. I can assure you that it was never my intention to cause distress or show disrespect and I should have called you to say that I would not be able to attend. I am glad that you were pleased with the care that Mum received and please be assured that I have taken onboard your comments.

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Review from Brian N (Son of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing family run home where all staff are exceptional! They allow us to turn up when we want no matter what time. Everyone is friendly and encouraged to mix with other residents. The facilites are great, rooms are clean and the residents well cared for. It has such a friendly feel and nothing
is too much trouble for the staff. The owner and his family are amazing people and they have regular full time staff so everyone gets to know everyine in a personal level. My mum has dementia and i feel so happy knowing she is safe and well looked after. I know all the staff and they always have big smiles on their faces. I would recommened this home to anyone in the Wisbech and surrounding area. No one wants to put a family member into care but sometimes there is no other choice. We went to lots of homes in the area and this one had an instant feeling of relief when we spoke to the owner. He guided the family through the process of getting our mum into this home.
Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Wow! what a lovely review - thank you so much as it really means a lot to our staff team, managers and myself to know that we are on the right track!! As ever, should you or Mum need anything just let us know.. regards..

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Review from W P (Sister of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home. Staff always very helpful and kind, as is management. Care seems to be very good. Food also seems good. I have no negative thoughts on the matters whatsoever.
Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Many thanks for the kind review, I am so glad that we are meeting your expectations but as always if there is anything further that we can do please get in touch!

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Review from S B (Daughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for approaching 8 years now. Very kind and understanding staff and management. Always helpful, Mum's care being paramount. Have frequently recommended The Chestnuts to friends and associates alike.
Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Thank you so much for the kind review - I will be sure to pass on your thoughts to the team!!!

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Review from Brioney N (Daughter-in-law of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-law has been in The Chestnuts since Sep 2024
She is very happy here. She's well looked after and cared for
The Staff are all amazing. So kind and caring. They always have time for her which she loves
Super clean, really modern and beautiful surroundings
We are so happy we chose Chestnuts
- we visit every day between us and are always made to feel welcome
Also the coffee and cake is delicious.
We able to visit any time of the day and can take her out for walks too which is lovely
Thanks to everyone at Chestnuts. We love you :-)
Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Thank you so much for your kind review, it means so much to all of us to know that Mum is happy!! Thank you..

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Review from Susan R (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in The Chestnuts in January/February 2024 for respite care. She decided to return to her home with carers attending to her needs 3 times a day. In December 2024 it became clear that Mum could no longer look after herself and after several conversations Mum decided to go into The Chestnuts
permanently. There are no alternatives for Mum, it HAD to be The Chestnuts!!
Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Thank you so much for your kind review and please do not hesitate to get in touch should Mum or you need anything to make her stay better. Regards..

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Review from Jane G (Friend of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant surroundings now renovation is completed. Lovely staff. Drink offered during visiting. Nice TV room for a visit.
Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Thank you for taking the time and for the kind review!

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Review from S G (Granddaughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely beautiful home. The staff are on a whole new level they are your friend as well as your care giver. The Christmas party they have put on was incredible. I am genuinely thankful for them all and for how they treat my grandad and make it truly his home.
Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Thank you so much for your kind review and I will be sure to pass on this feedback to our team. In the meantime if there is ever anything you need please let us know and we will be happy help. Thanks again and Merry Christmas.

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Review from June G (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't have wished for a nicer care home for my mum. Sadly she passed away after only three months of being there, but during this time was treated with so much love and care. The staff are lovely and are like one big family, would highly recommend this home.
Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Dear June,
Thank you for your kind review.
I am so pleased that we were able to meet your expectations and my only sadness is that Mum could not have been with us for longer. It has been a pleasure to meet you and your family and a privilege to have been able to care for Mum in her final weeks.
I remain at your service always.
Kind regards.

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Review from Nicola T (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to The Chestnuts due to being in the final stages of his Parkinson's and needing quite high care needs. Unfortunately, my dad was only there for seven weeks when he passed away, but he received exceptional care from all the staff. The support that all my family received from the owner
and the management team was incredible, and nothing was too much trouble. We were apprehensive about Dad going into care, but I would honestly say to anyone that is thinking about The Chestnuts not to feel this way. My dad was given the best care in his final days, which has given us peace in this difficult time.
Thank you to everyone at The Chestnuts.
Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Thank you so much for your kind review - it means so much to the team and I to know that we were able to support Dad and you at this time. We wish you and the whole family our sincerest regards and the very best for the future.

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Review from Peter E (Son of Resident) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The owner and his staff at the Chestnuts, together, gave the best and most suitable care to my mother, who was at a time in her life when companionship and friendliness meant more than can be explained. I didn’t think she would like it and for the years she was a resident, it was a constant surprise
to me that there wasn’t a falling out or major upheaval. All testament to proper care correctly given which made for a happy home with staff and residents alike. After a very brief stay in Hospital, my mother was allowed to return to the Chestnuts to spend the last period of her life in a familiar, homely, pleasant place. Thanks to the owner and all the staff. I did ask if I could book in, in case there was a waiting list but the owner said not just yet!
Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Thank you for your kind review, I am very pleased that we were able to meet your expectations and I will be sure to pass your sentiments on to all the staff. I wish you and your family all the very best for the future. Arnie, Home Manager.

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Review from Dan (Respite Resident) published on 7 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had occasion to need residency in a Care Home to get ready for a serious spinal operation, and because of local recommendations, I chose "The Chestnuts, Wisbech" as my home for three months, initially to get ready for the op., and subsequently to recover after the op.


I had absolutely no cause

to regret this, as I record unfailing good care by all the largely female staff, who following the op. looked after my physical, mental, and drug needs beautifully, I was also able to observe the care given to the many older residents, those with a measure of Dementia, or simply the very old, who were treated sympathetically however much attention they required.


The Owner/Manager is a hands-on manager who is personally active both in training his staff and in caring for his residents. He and his senior assistants successfully reduced my Morphine intake to zero over a few weeks after the op. (I had previously needed 120mg/day for pain control).

Reply from Arnas Mauremootoo, Proprietor/Manager at The Chestnuts Residential Care Home

Thank you very much for your kind review which I will be sure to pass on to the staff team. We wish you all the very best for the future and assure you of our prompt attention should you ever need us in the future. Be sure to pop in for a cuppa and a chat whenever you are in the area. Regards.


Arnie

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for The Chestnuts Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.788 for The Chestnuts Residential Care Home is calculated as follows: ( (107 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 132 Ratings = 4.788
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Chestnuts Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about The Chestnuts Residential Care Home

What types of Care is The Chestnuts Residential Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Chestnuts Residential Care Home have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Chestnuts Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chestnuts Residential Care Home to the centre of Wisbech?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Chestnuts Residential Care Home to verify any information. View our terms and conditions. The Chestnuts Residential Care Home has an Basic Service - more info.