Lily House

Lynn Road, Ely CB6 1SD
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9.4 32 Reviews
  • Lily House, Ely
Welcome to Lily House, centrally situated in the charming city of Ely, where the team provides compassionate care for older individuals with a wide range of care needs, specialising in dementia care.

At Lily House, the team understands the importance of supporting people who care for loved ones at home, which is why they offer a respite care service across the home, including the separate downstairs EMI unit. The patio doors open out into a large, beautiful garden area that is flat and fully accessible to wheelchairs, providing a safe and tranquil outdoor space for residents to enjoy.

The dedicated full-time activity coordinator ensures a vibrant program of activities and entertainment for residents. From escorted visits around Ely Cathedral, just a five-minute drive away, to frequent minibus trips to the seaside and outings to the Royal Sandringham Estate and local garden centres, there's always something exciting to participate in.

At Lily House, the team believes in fostering a welcoming and inclusive environment for residents and their families. Families are greeted with a friendly welcome when visiting and are often invited to join in with the activities or mealtimes. They also organise meals out at local restaurants, creating an excellent social atmosphere for all to enjoy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kerry Clifton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (44)

Visiting

  • Lily House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.

Parking

  • Lily House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Lily House Reviews (32)

9.4

Lily House has a Review Score of 9.4 (9.423) out of 10, based on 7 reviews in the last 2 years.
Over all time Lily House has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lily House
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Total of 32, showing 1-20
Review from K C (Daughter-in-law of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lily House is a warm, welcoming place for both residents and their families. The staff are all very kind and caring and show real dedication and compassion. There is an atmosphere of calm and often the corridors are full of chatter as staff chat to residents and visitors. We are delighted to have Mum
in Lily House.
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Review from Alison S (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy that mum is in a safe, friendly environment. The staff are all approachable. Especially pleased that an entertainment organiser has finally been appointed as mum was getting rather down and depressed after the lovely lady left the post.
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Review from Trisha R (Niece of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been a resident in Lily House for over 6.5 years now and it has been a very positive experience throughout. Always very well cared for. I wanted to write a review about the last 4 months in particular as these have been a difficult time for him. He has been very ill and was returned from
hospital given not long to live. However, with the fantastic diligent care, support and friendship provided by the staff at Lily House, he has rallied and I am convinced this would not have been the case if the care provided by Lily House was not the high standard that he has experienced throughout and in particular at this critical time. The staff at Lily House really do understand that the keyword within a ''care home'' is the word ''home'' and certainly they welcomed my uncle back from hospital as a family member and have provided the care and attention as if he is part of their own family. Also, the support to myself as my uncle's next of kin during these weeks has helped enormously.
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Review from Fergus B (Son of Resident) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Lily House has been really lovely. Mum has been so well looked after. The staff are always friendly and kind. When they have been in to see her, Mum often says "lovely girls". The room and other areas have always been very clean.
Reply from Lily House Home Manager, Home Manager at Lily House

It was an honour to care for such a lovely lady and welcome her to the Lily House family.

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Review from M L (Wife of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is excellent. Cannot find fault with anything. The staff are all very caring and are polite with me. Nothing is too much trouble for them. My husband still has his own mind for a lot of things and he says the same. He is very happy he chose to get there. I do not worry about how he is
looked after as he tells me and I see it for myself.
Reply from Lily House, Home Manager at Lily House

We understand how difficult this decision was for you both to make and appreciate your patience as we get to know you both. Your kind words and great feedback give us the incentive to continue to make a difference in everything we try to achieve.

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Review from Raymond W (Brother-in-law of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law has been a resident for 14 months. My wife and I are so pleased that we found Lily House. She is relieved that her brother is so well cared for. Well done to all concerned.
Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for your feedback.
It is a pleasure to look after your relative, and we are very pleased that you appreciate the efforts we make to facilitate each individual's needs.

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Review from Trudy P (Daughter of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was moved into Lily House in June 2023. We have always found Lily House to be very welcoming, the decor is light and airy. What makes Lily House special is their exceptional staff. All staff treat our mum as an individual, they always know where she is and what she is doing. The activities are
endless and all occupants are encouraged to join in. Everyone is approachable and they are always trying to make life easier for Mum. The gardens are beautiful and well-used in the good weather. Whilst this was a momentous decision for us to place Mum at Lily House it has been the best experience we could have hoped for. Mum is thriving.
Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for your review. We are honoured that you chose us to care for Mum. We strive to give the highest level of care to all of our residents.

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Review from Richard P (Son of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Lily House in June 2021. She has dementia, and I found that I could no longer give her the care that she needed. To know that she is being looked after so well by such caring, friendly staff, I cannot express enough how much of a comfort it is to me. Mum’s memory continues to
fade, but the first question she asks is “does she live here” - when she is told that she does, she is immediately calm and reassured, which gives a measure of how comfortable and safe she feels. She loves her room, her TV and her tea and biscuits. Thank you to all of the staff at Lily House.
Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for your review. It really does mean a lot to us. We are honoured that you chose us to care for your Mum.

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Review from S M (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm and friendly staff, related updates on my mother's care.
Pleased with the variety of activities offered to my mum throughout the week and the regular pictures posted on Facebook to keep myself and our family connected to Mum.
Always offered a refreshment, kind and caring staff.
Reassuring
to know Mum is well cared for.
Thank you.
Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for your review. We are honoured to be able to care for your loved one. We always strive to meet not only our residents' needs but those of the relatives too.

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Review from Nicholas S (Nephew of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt had a fall in September 2021 and wouldn't be able to cope at home after discharge from hospital so moved into Lily House, initially for recovery. A medical assessment revealed moderate dementia (which we suspected anyway) so staying seemed the best option. Very helpful staff that look after
the residents and there seem to be plenty of activities to participate in - often themed with national events (King's Coronation, St. Patrick's Day, etc.). Also they have external entertainers and a regular church service.
They obviously have to liaise with hospitals and doctors and there are a small NHS hospital and doctor's surgery just across the road. They'll arrange transport for appointments at hospitals further afield like Addenbrookes and accompany the resident.
Very glad we could get my aunt a place.
Reply from Lily House Home Manager, Home Manager at Lily House

It is our absolute pleasure to care for your aunt. She is a very well-loved part of our family at Lily House. We appreciate your kind words and support.

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Review from A C (Husband of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff are brilliant with my wife. They are always assessable for me to ask questions relating to my wife's care. My wife is very happy in the care home. I have always found the staff to be happy and accommodating.
Reply from Lily House Home Manager at Lily House

Thank you for your kind words. It is our honour to care for such a wonderful lady.

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Review from J G (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic, kind and caring environment.
Excellent staff.
Nothing is too much trouble.
Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for your kind words. It is a pleasure to care for your loved one.

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Review from J P (Sister of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Lily House for four years. She has been well looked after. She does not join in the activities, but that is her choice, but they come in and paint her nails and talk to her. They have a dog that comes into the home, which they bring into her room, so she does not miss out. The
manager is also a nurse, so keeps an eye out for any medical conditions that may appear. Overall, this care home suits my sister.
Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for your review, as ever we strive to meet each resident's individual needs and your sister is a character who brightens the day for many staff with her little ways which are unique to her.

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Review from J P (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident of Lily House Care Home for about three and a half months, after being in hospital several times in the previous six months, which had led to delirium. The staff were amazing and I felt went beyond the call of duty to help mum settle in and make her feel at home. The carers were always
kind and cheerful and very supportive not only of mum's physical needs but also of her well being. Mum's end days were made so comfortable and the support they gave mum and myself was unmeasurable.
Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for your kind words. Mum was a pleasure to look after and you were always so supportive of her and us. We will miss you both.

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Review from Greg S (Son of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy that we chose this home for my mother. The staff have been really lovely and mum seems to be as happy as can be expected. It's very clean and tidy. The only negative is trying to book times to visit but this is due to covid and is not down to the individual care home. I cannot comment
on food and activities as mum hasn't been there long enough and I don't know what she has eaten as she would forget to tell me anyway. Would definitely recommend it.
Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for your kind words which we appreciate. We endeavour to give the residents and families the best experience possible, as we know this can be a traumatic time for all involved when a loved one moves into care.

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Review from M S (Sister of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly and helpful at all times. Even when exceptionally busy as they have been these last 18 months. I am always kept informed as to how my sister is and my questions are always answered. I would not have my sister living anywhere else as she is very happy here. Staff are always on
hand to help.
Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for your kind words, it has not been easy for staff, residents or relatives these last 18+ months. We appreciate your support during these times and are pleased you feel so happy with the level of care and support we offer to our residents.

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Review from Linda N (Daughter of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having been almost totally independent living on her own with no carers, my 98 year old mother became a resident at Lily House at the end of November 2020. She had spent 5 months almost entirely in hospital starting with a fall in July, moving on to cellulitis twice as it never went coping with unbearable
pain, water infections, back passage infection, lost the ability to walk unaided, had three more falls whilst being hospitalized, and eventually suffered from delirium and was moved to a specialist bed elsewhere to deal with this.
With truly massive cooperation from the Lily House team, we managed to secure a place for her in the dementia residential area.
Lily House provided specialist care, support and tender loving care from all staff at all levels which has led to the delirium disappearing over 5 months and moved her today to a more suitable area.
What they have achieved is nothing short of miraculous; we thought we had lost our mother, but they have brought her back to us. Amazing.
Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for such a lovely review, we value your support over the last few months which has not been easy for anyone during COVID. We strive to give all of our residents the best of care and attention and it is appreciated that you have noticed our dedication and taken the time to complete this review.

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Review from Margaret D (Niece of Resident) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lily House is a wonderful home to my uncle. The staff are second to none, always caring, thoughtful, considerate and very caring, not just to my uncle but also me as a relative. I cannot praise them enough.
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Review from S B (Daughter of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for about four years, she has been very happy, very well cared for and her room is lovely and she is very comfortable. We have until COVID visited regularly and got to know other residents and staff. Really well managed and no COVID cases which is great. Wish I could visit more
as she's 91 now.
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Review from D S (Friend of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very polite always ready to help even at this very difficult time due to Covid-19. When I contact the home I am always informed of what's happening and given confidence my friend is well and comfortable.
I feel that staff and management in the home have worked very hard to protect
residents/staff from Covid-19. My friend seems very happy in the home and very relaxed, looks clean and tidy in her appearance. If my friend is happy so am I.
Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for taking the time to complete this review. All feedback received is greatly appreciated.

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Current Review Score: 9.4 (9.423)

Overview of Review Score

The Review Score of 9.4 (9.423) out of 10 for Lily House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.928 for Lily House is calculated as follows: ( (77 Excellents x 5) + (6 Goods x 4) ) ÷ 83 Ratings = 4.928
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.495 Points relating to the number of positive Reviews for Lily House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Kerry

Kerry Clifton

Job Title: Care Home Manager

Lily House Care Home is located in the beautiful Cathedral city of Ely, surrounded by miles of fenland. Close to the town centre and its amenities, our home is close to the local hospital with great public transport links.


Our friendly staff, look after our 44 residents, and their visiting family and friends. We have a friendly laid back but caring approach, ensuring our residents are happy in their surroundings.


Friends and family are welcome to join in our activities, often helping at the Christmas Fayre, Easter Raffle, Summer Fete and any other key days they would like to join their loved ones for.


Our residents benefit from top-quality care, which is demonstrated by our “good” CQC Report for 2021. We have newly refurbished rooms, looking on to beautiful gardens.


We welcome any prospective residents and their families to visit us for a show round. Please call the home to arrange an appointment.

Frequently Asked Questions about Lily House

What types of Care is Lily House registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lily House have?

There are 44 Single Rooms.

What are the Facilities & Services at Lily House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lily House to the centre of Ely?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lily House to verify any information. View our terms and conditions. Lily House has an Enhanced Service - more info.