Welcome to Lily House, centrally situated in the charming city of Ely, where the team provides compassionate care for older individuals with a wide range of care needs, specialising in dementia care.
At Lily House, the team understands the importance of supporting people who care for loved ones at home, which is why they offer a respite care service across the home, including the separate downstairs EMI unit. The patio doors...
Welcome to Lily House, centrally situated in the charming city of Ely, where the team provides compassionate care for older individuals with a wide range of care needs, specialising in dementia care.
At Lily House, the team understands the importance of supporting people who care for loved ones at home, which is why they offer a respite care service across the home, including the separate downstairs EMI unit. The patio doors open out into a large, beautiful garden area that is flat and fully accessible to wheelchairs, providing a safe and tranquil outdoor space for residents to enjoy.
The dedicated full-time activity coordinator ensures a vibrant program of activities and entertainment for residents. From escorted visits around Ely Cathedral, just a five-minute drive away, to frequent minibus trips to the seaside and outings to the Royal Sandringham Estate and local garden centres, there's always something exciting to participate in.
At Lily House, the team believes in fostering a welcoming and inclusive environment for residents and their families. Families are greeted with a friendly welcome when visiting and are often invited to join in with the activities or mealtimes. They also organise meals out at local restaurants, creating an excellent social atmosphere for all to enjoy.
Contact Lily House to confirm what's included and get a personalised quote:
Respite fees are according to assessment
The price(s) shown are provided by the care home. Contact Lily House for full pricing details and T&Cs.
Lily House has a Review Score of 9.0 (9.044) out of 10, based on 6 reviews in the last 2 years.
Over all time Lily House has 35 reviews.
We are delighted with how well dad has settled into Lily House. He says he is well looked after & cared for. We all endorse that. He has good "banter" with carers & they know his likes & dislikes.
We are delighted with how well dad has settled into Lily House. He says he is well looked after & cared for. We all endorse that. He has good "banter" with carers & they know his likes & dislikes.
Mum was in Lily House from August 2024 to her passing in October 2026. I found all the staff, what ever their position, to be kind friendly and caring. My Mum had multiple medical conditions and became increasingly affected by dementia. I was never concerned and I believe Mum was getting the...
Mum was in Lily House from August 2024 to her passing in October 2026. I found all the staff, what ever their position, to be kind friendly and caring. My Mum had multiple medical conditions and became increasingly affected by dementia. I was never concerned and I believe Mum was getting the best possible care. Lily House really "adopted" my Mum and I am grateful that she was able to be there. On a jollier note Lily House provide activities and events and support for relatives as well as their residents. There is a pleasant garden and the size and layout makes you almost forget you are in a carehome unlike some others I have been too. Lily House were very supportive to my step-dad which helped me. I can 100% recommend Lily House.
Lily House took excellent care of my father for approx 18 months. He was given 2 weeks to end of life by hospital 2024 and the care and attention given by Lily House staff extended his life and made him comfortable in his last few days.
Lily House took excellent care of my father for approx 18 months. He was given 2 weeks to end of life by hospital 2024 and the care and attention given by Lily House staff extended his life and made him comfortable in his last few days.
Lily House has been used by my family in previous years and they have always been wonderful when dealing with our loved ones. The staff are amazing very kind and caring and treat the residents with respect. I am always notified if there are any problems and always kept in the loop. Everyone is so...
Lily House has been used by my family in previous years and they have always been wonderful when dealing with our loved ones. The staff are amazing very kind and caring and treat the residents with respect. I am always notified if there are any problems and always kept in the loop. Everyone is so very friendly and it being a lovely "family" atmosphere. Patients are given special treats which is lovely outings.
Lily House is a warm, welcoming place for both residents and their families. The staff are all very kind and caring and show real dedication and compassion. There is an atmosphere of calm and often the corridors are full of chatter as staff chat to residents and visitors. We are delighted to have...
Lily House is a warm, welcoming place for both residents and their families. The staff are all very kind and caring and show real dedication and compassion. There is an atmosphere of calm and often the corridors are full of chatter as staff chat to residents and visitors. We are delighted to have Mum in Lily House.
Very happy that mum is in a safe, friendly environment. The staff are all approachable. Especially pleased that an entertainment organiser has finally been appointed as mum was getting rather down and depressed after the lovely lady left the post.
Very happy that mum is in a safe, friendly environment. The staff are all approachable. Especially pleased that an entertainment organiser has finally been appointed as mum was getting rather down and depressed after the lovely lady left the post.
My uncle has been a resident in Lily House for over 6.5 years now and it has been a very positive experience throughout. Always very well cared for. I wanted to write a review about the last 4 months in particular as these have been a difficult time for him. He has been very ill and was returned...
My uncle has been a resident in Lily House for over 6.5 years now and it has been a very positive experience throughout. Always very well cared for. I wanted to write a review about the last 4 months in particular as these have been a difficult time for him. He has been very ill and was returned from hospital given not long to live. However, with the fantastic diligent care, support and friendship provided by the staff at Lily House, he has rallied and I am convinced this would not have been the case if the care provided by Lily House was not the high standard that he has experienced throughout and in particular at this critical time. The staff at Lily House really do understand that the keyword within a ''care home'' is the word ''home'' and certainly they welcomed my uncle back from hospital as a family member and have provided the care and attention as if he is part of their own family. Also, the support to myself as my uncle's next of kin during these weeks has helped enormously.
The care at Lily House has been really lovely. Mum has been so well looked after. The staff are always friendly and kind. When they have been in to see her, Mum often says "lovely girls". The room and other areas have always been very clean.
The care at Lily House has been really lovely. Mum has been so well looked after. The staff are always friendly and kind. When they have been in to see her, Mum often says "lovely girls". The room and other areas have always been very clean.
It was an honour to care for such a lovely lady and welcome her to the Lily House family.
The care home is excellent. Cannot find fault with anything. The staff are all very caring and are polite with me. Nothing is too much trouble for them. My husband still has his own mind for a lot of things and he says the same. He is very happy he chose to get there. I do not worry about how he is...
The care home is excellent. Cannot find fault with anything. The staff are all very caring and are polite with me. Nothing is too much trouble for them. My husband still has his own mind for a lot of things and he says the same. He is very happy he chose to get there. I do not worry about how he is looked after as he tells me and I see it for myself.
We understand how difficult this decision was for you both to make and appreciate your patience as we get to know you both. Your kind words and great feedback give us the incentive to continue to make a difference in everything we try to achieve.
My brother-in-law has been a resident for 14 months. My wife and I are so pleased that we found Lily House. She is relieved that her brother is so well cared for. Well done to all concerned.
My brother-in-law has been a resident for 14 months. My wife and I are so pleased that we found Lily House. She is relieved that her brother is so well cared for. Well done to all concerned.
It is a pleasure to look after your relative, and we are very pleased that you appreciate the efforts we make to facilitate each individual's needs.
Our mum was moved into Lily House in June 2023. We have always found Lily House to be very welcoming, the decor is light and airy. What makes Lily House special is their exceptional staff. All staff treat our mum as an individual, they always know where she is and what she is doing. The activities...
Our mum was moved into Lily House in June 2023. We have always found Lily House to be very welcoming, the decor is light and airy. What makes Lily House special is their exceptional staff. All staff treat our mum as an individual, they always know where she is and what she is doing. The activities are endless and all occupants are encouraged to join in. Everyone is approachable and they are always trying to make life easier for Mum. The gardens are beautiful and well-used in the good weather. Whilst this was a momentous decision for us to place Mum at Lily House it has been the best experience we could have hoped for. Mum is thriving.
Thank you for your review. We are honoured that you chose us to care for Mum. We strive to give the highest level of care to all of our residents.
My mum was admitted to Lily House in June 2021. She has dementia, and I found that I could no longer give her the care that she needed. To know that she is being looked after so well by such caring, friendly staff, I cannot express enough how much of a comfort it is to me. Mum’s memory continues to...
My mum was admitted to Lily House in June 2021. She has dementia, and I found that I could no longer give her the care that she needed. To know that she is being looked after so well by such caring, friendly staff, I cannot express enough how much of a comfort it is to me. Mum’s memory continues to fade, but the first question she asks is “does she live here” - when she is told that she does, she is immediately calm and reassured, which gives a measure of how comfortable and safe she feels. She loves her room, her TV and her tea and biscuits. Thank you to all of the staff at Lily House.
Thank you for your review. It really does mean a lot to us. We are honoured that you chose us to care for your Mum.
Always offered a refreshment, kind and caring staff....
Thank you.
Thank you for your review. We are honoured to be able to care for your loved one. We always strive to meet not only our residents' needs but those of the relatives too.
My aunt had a fall in September 2021 and wouldn't be able to cope at home after discharge from hospital so moved into Lily House, initially for recovery. A medical assessment revealed moderate dementia (which we suspected anyway) so staying seemed the best option. Very helpful staff that look after...
Very glad we could get my aunt a place.
It is our absolute pleasure to care for your aunt. She is a very well-loved part of our family at Lily House. We appreciate your kind words and support.
The care staff are brilliant with my wife. They are always assessable for me to ask questions relating to my wife's care. My wife is very happy in the care home. I have always found the staff to be happy and accommodating.
The care staff are brilliant with my wife. They are always assessable for me to ask questions relating to my wife's care. My wife is very happy in the care home. I have always found the staff to be happy and accommodating.
Thank you for your kind words. It is our honour to care for such a wonderful lady.
Nothing is too much trouble.
Nothing is too much trouble.
Thank you for your kind words. It is a pleasure to care for your loved one.
My sister has been in Lily House for four years. She has been well looked after. She does not join in the activities, but that is her choice, but they come in and paint her nails and talk to her. They have a dog that comes into the home, which they bring into her room, so she does not miss out. The...
My sister has been in Lily House for four years. She has been well looked after. She does not join in the activities, but that is her choice, but they come in and paint her nails and talk to her. They have a dog that comes into the home, which they bring into her room, so she does not miss out. The manager is also a nurse, so keeps an eye out for any medical conditions that may appear. Overall, this care home suits my sister.
Thank you for your review, as ever we strive to meet each resident's individual needs and your sister is a character who brightens the day for many staff with her little ways which are unique to her.
Mum was a resident of Lily House Care Home for about three and a half months, after being in hospital several times in the previous six months, which had led to delirium. The staff were amazing and I felt went beyond the call of duty to help mum settle in and make her feel at home. The carers were...
Mum was a resident of Lily House Care Home for about three and a half months, after being in hospital several times in the previous six months, which had led to delirium. The staff were amazing and I felt went beyond the call of duty to help mum settle in and make her feel at home. The carers were always kind and cheerful and very supportive not only of mum's physical needs but also of her well being. Mum's end days were made so comfortable and the support they gave mum and myself was unmeasurable.
Thank you for your kind words. Mum was a pleasure to look after and you were always so supportive of her and us. We will miss you both.
I am really happy that we chose this home for my mother. The staff have been really lovely and mum seems to be as happy as can be expected. It's very clean and tidy. The only negative is trying to book times to visit but this is due to covid and is not down to the individual care home. I cannot...
I am really happy that we chose this home for my mother. The staff have been really lovely and mum seems to be as happy as can be expected. It's very clean and tidy. The only negative is trying to book times to visit but this is due to covid and is not down to the individual care home. I cannot comment on food and activities as mum hasn't been there long enough and I don't know what she has eaten as she would forget to tell me anyway. Would definitely recommend it.
Thank you for your kind words which we appreciate. We endeavour to give the residents and families the best experience possible, as we know this can be a traumatic time for all involved when a loved one moves into care.
All staff are friendly and helpful at all times. Even when exceptionally busy as they have been these last 18 months. I am always kept informed as to how my sister is and my questions are always answered. I would not have my sister living anywhere else as she is very happy here. Staff are always on...
All staff are friendly and helpful at all times. Even when exceptionally busy as they have been these last 18 months. I am always kept informed as to how my sister is and my questions are always answered. I would not have my sister living anywhere else as she is very happy here. Staff are always on hand to help.
Thank you for your kind words, it has not been easy for staff, residents or relatives these last 18+ months. We appreciate your support during these times and are pleased you feel so happy with the level of care and support we offer to our residents.
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Lily House Care Home is located in the beautiful Cathedral city of Ely, surrounded by miles of fenland. Close to the town centre and its amenities,...
Lily House Care Home is located in the beautiful Cathedral city of Ely, surrounded by miles of fenland. Close to the town centre and its amenities, our home is close to the local hospital with great public transport links.
Our friendly staff look after our 44 residents, and their visiting family and friends. We have a friendly, laid-back, but caring approach, ensuring our residents are happy in their surroundings.
Friends and family are welcome to join in our activities, often helping at the Christmas Fayre, Easter Raffle, Summer Fete, and any other key days they would like to join their loved ones for.
Our residents benefit from top-quality care, which is demonstrated by our “good” CQC Report for 2021. We have newly refurbished rooms, looking out onto beautiful gardens.
We welcome any prospective residents and their families to visit us for a show round. Please call the home to arrange an appointment.
The care home lists weekly fees per person from £1,500 for residential care (respite from £1,600) and from £1,550 for residential dementia care (respite from £1,650). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
There are 44 Single Rooms.
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lily House to verify any information. View our terms and conditions. Lily House has an Enhanced Service -what an Enhanced Service includes.