Welcome to Lily House, centrally situated in the charming city of Ely, where the team provides compassionate care for older individuals with a wide range of care needs, specialising in dementia care.
At Lily House, the team understands the importance of supporting people who care for loved ones at home, which is why they offer a respite care service across the home, including the separate downstairs EMI unit. The patio doors...
Welcome to Lily House, centrally situated in the charming city of Ely, where the team provides compassionate care for older individuals with a wide range of care needs, specialising in dementia care.
At Lily House, the team understands the importance of supporting people who care for loved ones at home, which is why they offer a respite care service across the home, including the separate downstairs EMI unit. The patio doors open out into a large, beautiful garden area that is flat and fully accessible to wheelchairs, providing a safe and tranquil outdoor space for residents to enjoy.
The dedicated full-time activity coordinator ensures a vibrant program of activities and entertainment for residents. From escorted visits around Ely Cathedral, just a five-minute drive away, to frequent minibus trips to the seaside and outings to the Royal Sandringham Estate and local garden centres, there's always something exciting to participate in.
At Lily House, the team believes in fostering a welcoming and inclusive environment for residents and their families. Families are greeted with a friendly welcome when visiting and are often invited to join in with the activities or mealtimes. They also organise meals out at local restaurants, creating an excellent social atmosphere for all to enjoy.
Contact Lily House to confirm what's included and get a personalised quote:
Respite fees are according to assessment
The price(s) shown are provided by the care home. Contact Lily House for full pricing details and T&Cs.
Lily House has a Review Score of 8.8 (8.844) out of 10, based on 5 reviews in the last 2 years.
Over all time Lily House has 34 reviews.
Mum has been a resident for about four years, she has been very happy, very well cared for and her room is lovely and she is very comfortable. We have until COVID visited regularly and got to know other residents and staff. Really well managed and no COVID cases which is great. Wish I could visit...
Mum has been a resident for about four years, she has been very happy, very well cared for and her room is lovely and she is very comfortable. We have until COVID visited regularly and got to know other residents and staff. Really well managed and no COVID cases which is great. Wish I could visit more as she's 91 now.
I feel that staff and management in the home have worked very hard to protect...
I feel that staff and management in the home have worked very hard to protect residents/staff from Covid-19. My friend seems very happy in the home and very relaxed, looks clean and tidy in her appearance. If my friend is happy so am I.
Thank you for taking the time to complete this review. All feedback received is greatly appreciated.
We have found the support and care of our mum very good and we are regularly informed of her needs despite the current COVID situation. We feel Mum is in the best place.
We have found the support and care of our mum very good and we are regularly informed of her needs despite the current COVID situation. We feel Mum is in the best place.
For the four years since my mother came to live at Lily House, I and the family have found all staff has been more than helpful and kind in the care of my mother. Nothing has been too much trouble. Mother has had her ups and downs but has always been treated wonderfully.
For the four years since my mother came to live at Lily House, I and the family have found all staff has been more than helpful and kind in the care of my mother. Nothing has been too much trouble. Mother has had her ups and downs but has always been treated wonderfully.
Thank you for your kind words, we endeavour to deliver the highest standards of care to all of our residents. We are so pleased you are happy with Mother's care
We took my mum to Lily House a week before lockdown and the relief of knowing how well she is being looked after is immense. We talk to her on the phone every day and she is very happy and loves all the carers. They make her feel special and take great care of her. We can’t thank them enough for...
We took my mum to Lily House a week before lockdown and the relief of knowing how well she is being looked after is immense. We talk to her on the phone every day and she is very happy and loves all the carers. They make her feel special and take great care of her. We can’t thank them enough for all their efforts. Looking forward to seeing her again soon but in the meantime thank you so much.
My mother recently admitted to Lily House she received a very warm welcome and has settled in very well. The staff are very friendly and mum appears happy and well cared for.
My mother recently admitted to Lily House she received a very warm welcome and has settled in very well. The staff are very friendly and mum appears happy and well cared for.
Very friendly staff, lovely relaxing home.
Very friendly staff, lovely relaxing home.
Thank you for your kind words.
The only exception is that there is sometimes a lack of communication about what is happening in a particular situation. For example, I needed some medication and it was a long time (over a month) before it was available, which...
The only exception is that there is sometimes a lack of communication about what is happening in a particular situation. For example, I needed some medication and it was a long time (over a month) before it was available, which made my life a bit uncomfortable.
I am very sorry you suffered any discomfort. I am always here if you have any worries as is our Deputy Manager. Thank you for your review and thank you for bringing this to my attention. Kerry
My sister has resided here for 3 years - she is happy and contented and the care she receives is first class.
My sister has resided here for 3 years - she is happy and contented and the care she receives is first class.
This is my mums first experience of living in a care home, she has settled down very well and I am sure this is due to the very caring staff who are looking after her and pleasant surroundings. Nothing is too much trouble for these wonderful and selfless people who work at Lilly House.
This is my mums first experience of living in a care home, she has settled down very well and I am sure this is due to the very caring staff who are looking after her and pleasant surroundings. Nothing is too much trouble for these wonderful and selfless people who work at Lilly House.
Staff are friendly and respectful of...
Staff are friendly and respectful of her daily needs.
Many thanks for your kind words.
With regards to cleanliness, this seems to be of a high standard, as do the meals and...
We were also impressed by the organised entertainment and the seasonal festivals, such as Easter and Christmas being recognised by appropriate decorations and themes.
Environment: Friendly, comfortable, safe, ensuite facilities, nicely decorated although not 100% dementia friendly.
Carers: Personable, helpful, busy, caring.
Activities: Some activities availbel, entertainers come sometimes. No set programme.
Admin: Times when doesn't seem up to...
Environment: Friendly, comfortable, safe, ensuite facilities, nicely decorated although not 100% dementia friendly.
Carers: Personable, helpful, busy, caring.
Activities: Some activities availbel, entertainers come sometimes. No set programme.
Admin: Times when doesn't seem up to date.
Value for money: No, but par for the course in this area.
I am very pleased with the service for my sister in law. The place is always clean, the carers are very good in dealing with all situations. My sister-in-law has never been so happy, she is made to feel like one of the family. There is always some activity which she can join in and she has made...
I am very pleased with the service for my sister in law. The place is always clean, the carers are very good in dealing with all situations. My sister-in-law has never been so happy, she is made to feel like one of the family. There is always some activity which she can join in and she has made many friends.
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Lily House Care Home is located in the beautiful Cathedral city of Ely, surrounded by miles of fenland. Close to the town centre and its amenities,...
Lily House Care Home is located in the beautiful Cathedral city of Ely, surrounded by miles of fenland. Close to the town centre and its amenities, our home is close to the local hospital with great public transport links.
Our friendly staff look after our 44 residents, and their visiting family and friends. We have a friendly, laid-back, but caring approach, ensuring our residents are happy in their surroundings.
Friends and family are welcome to join in our activities, often helping at the Christmas Fayre, Easter Raffle, Summer Fete, and any other key days they would like to join their loved ones for.
Our residents benefit from top-quality care, which is demonstrated by our “good” CQC Report for 2021. We have newly refurbished rooms, looking out onto beautiful gardens.
We welcome any prospective residents and their families to visit us for a show round. Please call the home to arrange an appointment.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lily House to verify any information. View our terms and conditions. Lily House has an Enhanced Service -what an Enhanced Service includes.