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Lily House

Lynn Road, Ely, Cambridgeshire CB6 1SD
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Lily House, Ely
Lily House, Ely
Lily House, Ely

Welcome to Lily House, centrally situated in the charming city of Ely, where the team provides compassionate care for older individuals with a wide range of care needs, specialising in dementia care.

At Lily House, the team understands the importance of supporting people who care for loved ones at home, which is why they offer a respite care service across the home, including the separate downstairs EMI unit. The patio doors...  

Care Provided by Lily House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,600
Residential Dementia CareFrom £1,550From £1,650
fees are a guide- may change according to assessment

Respite fees are according to assessment

Contact Lily House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kerry Clifton(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1

Room Information

  • Single Rooms (44)
  • Single Rooms with ensuite Wet Room (44)

Visiting

  • Lily House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.

Parking

  • Lily House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Lily House Reviews (34)

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9.0

Lily House has a Review Score of 9.0 (9.003) out of 10, based on 6 reviews in the last 2 years. Over all time Lily House has 34 reviews.

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Showing 34 reviews matching selected criteria
Review from S B (Daughter of Resident) published on 25 September 2020 Submitted via Postal Card
Overall Experience

Mum has been a resident for about four years, she has been very happy, very well cared for and her room is lovely and she is very comfortable. We have until COVID visited regularly and got to know other residents and staff. Really well managed and no COVID cases which is great. Wish I could visit more as she's 91 now.

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Review from D S (Friend of Resident) published on 27 August 2020 Submitted via Postal Card
Overall Experience
I find the staff very polite always ready to help even at this very difficult time due to Covid-19. When I contact the home I am always informed of what's happening and given confidence my friend is well and comfortable.

I feel that staff and management in the home have worked very hard to protect residents/staff from Covid-19. My friend seems very happy in the home and very relaxed, looks clean and tidy in her appearance. If my friend is happy so am I.

Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for taking the time to complete this review. All feedback received is greatly appreciated.

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Review from Lesley C (Daughter of Resident) published on 11 June 2020 Submitted via Postal Card
Overall Experience

We have found the support and care of our mum very good and we are regularly informed of her needs despite the current COVID situation. We feel Mum is in the best place.

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Review from M B (Daughter of Resident) published on 21 May 2020 Submitted via Postal Card
Overall Experience

For the four years since my mother came to live at Lily House, I and the family have found all staff has been more than helpful and kind in the care of my mother. Nothing has been too much trouble. Mother has had her ups and downs but has always been treated wonderfully.

Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for your kind words, we endeavour to deliver the highest standards of care to all of our residents. We are so pleased you are happy with Mother's care

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Review from Karen M (Daughter of Resident) published on 22 April 2020 Submitted via Website
Overall Experience

We took my mum to Lily House a week before lockdown and the relief of knowing how well she is being looked after is immense. We talk to her on the phone every day and she is very happy and loves all the carers. They make her feel special and take great care of her. We can’t thank them enough for all their efforts. Looking forward to seeing her again soon but in the meantime thank you so much.

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Review from Stephanie W (Daughter of Resident) published on 12 November 2018 Submitted via Postal Card
Overall Experience

My mother recently admitted to Lily House she received a very warm welcome and has settled in very well. The staff are very friendly and mum appears happy and well cared for.

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Review from Michelle M (Wife of Resident) published on 21 June 2018 Submitted via Postal Card
Overall Experience

Very friendly staff, lovely relaxing home.

Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for your kind words.

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Review from Jean B (Resident / Service User) published on 5 April 2018 Submitted via Postal Card
Overall Experience
On the whole a good experience. I am happy with what is done for me.

The only exception is that there is sometimes a lack of communication about what is happening in a particular situation. For example, I needed some medication and it was a long time (over a month) before it was available, which made my life a bit uncomfortable.

Reply from Kerry Clifton, Home Manager at Lily House

I am very sorry you suffered any discomfort. I am always here if you have any worries as is our Deputy Manager. Thank you for your review and thank you for bringing this to my attention. Kerry

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Review from Albert W (Brother of Resident) published on 26 March 2018 Submitted via Postal Card
Overall Experience

My sister has resided here for 3 years - she is happy and contented and the care she receives is first class.

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Review from Sandra C (Daughter of Resident) published on 19 June 2017 Submitted via Postal Card
Overall Experience

This is my mums first experience of living in a care home, she has settled down very well and I am sure this is due to the very caring staff who are looking after her and pleasant surroundings. Nothing is too much trouble for these wonderful and selfless people who work at Lilly House.

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Review from S A (Daughter of Resident) published on 2 June 2017 Submitted via Postal Card
Overall Experience
Mother is extremely happy at Lily House. She has made numerous friends and enjoys the outings and activities provided.
Lily house is always cleaned to a high standard. Food is good and residents are provided with tea and biscuits several times in the day.

Staff are friendly and respectful of her daily needs.

Reply from Kerry Clifton, Home Manager at Lily House

Many thanks for your kind words.

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Review from Geraldine L (Daughter of Resident) published on 17 May 2017 Submitted via Postal Card
Overall Experience
My husband and I have been very impressed overall with the services provided.
The staff are friendly and accommodating, to both residents and visitors in relation to any concerns or problems that might arise.
With regards to cleanliness, this seems to be of a high standard, as do the meals and snacks.

We were also impressed by the organised entertainment and the seasonal festivals, such as Easter and Christmas being recognised by appropriate decorations and themes.

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Review from G J (Daughter of Resident) published on 5 May 2017 Submitted via Postal Card
Overall Experience

Environment: Friendly, comfortable, safe, ensuite facilities, nicely decorated although not 100% dementia friendly.

Carers: Personable, helpful, busy, caring.

Activities: Some activities availbel, entertainers come sometimes. No set programme.

Admin: Times when doesn't seem up to date.

Value for money: No, but par for the course in this area.

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Review from Ann F (Sister-in-law of Resident) published on 24 April 2017 Submitted via Postal Card
Overall Experience

I am very pleased with the service for my sister in law. The place is always clean, the carers are very good in dealing with all situations. My sister-in-law has never been so happy, she is made to feel like one of the family. There is always some activity which she can join in and she has made many friends.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Kerry Clifton
Kerry CliftonJob Title:Care Home ManagerJoined: 2016

Lily House Care Home is located in the beautiful Cathedral city of Ely, surrounded by miles of fenland. Close to the town centre and its amenities, our home is close to the local hospital with great public transport links.

Our friendly staff look after our 44 residents, and their visiting family and friends. We have a friendly, laid-back, but caring approach, ensuring our residents are happy in their surroundings.

Friends and family are welcome to join in our activities, often helping at the Christmas Fayre, Easter Raffle, Summer Fete, and any other key days they would like to join their loved ones for.

Our residents benefit from top-quality care, which is demonstrated by our “good” CQC Report for 2021. We have newly refurbished rooms, looking out onto beautiful gardens.

We welcome any prospective residents and their families to visit us for a show round. Please call the home to arrange an appointment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lily House to verify any information. View our terms and conditions. Lily House has an Enhanced Service -more info.