Hickling House

Town Street, Hickling, Norwich NR12 0AY
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9.5 17 Reviews
  • Hickling House, Norwich
Hickling House is set in a picturesque location on the edge of the village of Hickling, next to the stunning Norman Church and close to the beautiful Norfolk Broads.

Rich in wildlife, the Broads provides a home for the rare Swallowtail butterfly, which the home chose as its logo. Offering 29 beds and a beautifully landscaped garden, this cosy location truly does offer you a ‘home from home’.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hickling House Ltd

Person in charge

  • Donna McCourt-Hall (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (2)

Hickling House Reviews (17)

9.5

Hickling House has a Review Score of 9.5 (9.450) out of 10, based on 7 reviews in the last 2 years.
Over all time Hickling House has 17 reviews.

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Reviewer Connection to Hickling House
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Total of 17, showing 1-17
Review from Pat R (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my aging siblings made a difficult decision to move mum nearer to us so we could visit more often. We are delighted with her progress since arriving at Hickling House. All the staff, without exception are wonderful. They go above and beyond with care and compassion. Mum is much happier, talks
more, is cleaner and less stressed, and we as a family are very grateful.
Reply from Rhod Smart, Owner at Hickling House

Thank you for your kind words, I will ensure that is passed on to all the team. As you mention it is all the staff, from those behind the scene to the those delivering the care on the day, that make Hickling House a "Home from Home"

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Review from Sheila S (Daughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving mum to Hickling House we have seen a huge improvement in her general well being, she has regained a twinkle in her eye and is usually smiling when we visit. She is well cared for, clean and dressed and since moving in 3 months ago she has gained around 2kg in weight, despite her eating
problems due to dementia. The staff all care for the residents, are kind and concerned. My siblings and I are very grateful to the home for looking after Mum so well. We couldn't ask for a better home for her.
Reply from Rhod Smart, Owner at Hickling House

Thank you for your kind words which are greatly appreciated. I will ensure that all the team get to see your comments.

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Review from J F (Daughter of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my Mother and Father have been residents at Hickling House over the last 8 years, and we could not have asked for better care. At all times they have been treated with kindness, respect, and skill - there is truly excellent care provided at every level. Our family owes an enormous deal of gratitude
to Hickling House.
Reply from Rhod Smart, Owner at Hickling House

Thank you for your feedback. I will ensure that all the staff see your comments. Good care is down to the team and not just one individual. Thank you for choosing Hickling House to look after your parents.

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Review from H F (Friend of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the friend of a resident in Hickling House. The care is excellent and the staff are very friendly. The rooms are always nice and clean. My friend is pleased she is able to keep her own room tidy, and sometimes able to help with hanging out the washing and ironing which she always loved to do at
home. She has enjoyed taking part in the activities, particularly those involving cooking and growing plants. Children visiting from the school were a winner.
Reply from Donna McCourt Hall, Manager at Hickling House

Thank you for your positive comments and I will pass your thanks on to the team.

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Review from Connor B (Son of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is safe and well cared for. The staff seem to care for my mother very well and go above and beyond.
Reply from Donna McCourt Hall, Manager at Hickling House

Thank you so much for your lovely comments; iI will pass them on to the team.

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Review from Julia H (Daughter of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Hickling House in September 2023. I have been so impressed with this care home. I feel the home is outstanding, my mum does so much more now than she ever did. Mum eats much better and takes her medication and baths more often. I would highly recommend this home to anyone 100%.
Reply from Donna McCourt Hall, Manager at Hickling House

Thank you for your positive comments; I will pass these on to the team.

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Review from Mandy E (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing, friendly, helpful and willing to give support and advice. The management team are wonderful, very approachable and has given me so much help for the duration of my mum's daycare.
They have been brilliant in arranging her full-time care.
Reply from Nadine Perrin, Operational Support Officer - at Hickling House

Thank you for such lovely comments. We will pass this on to all of the staff.

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Review from Jane Y (Daughter of Resident) published on 2 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was at Hickling House for 5 months. He had dementia and other care needs. Hickling House is a well-run, well-organised care home. Rooms and facilities are comfortable, clean and tidy, and well-maintained. There is a small but lovely garden. Hickling House has a wonderful team of staff and carers:
they are efficient and friendly professionals who are warm and friendly, and very kind. The staff were helpful and understanding towards our whole family throughout Dad’s time at the home, and showed sensitivity when Dad passed away. They showed a genuine interest in my Dad, and all residents seemed to be frequently engaged in conversations and activities. We were always kept well-informed about Dad’s condition and progress. Our family are grateful for the kindness of all the staff and the excellent care Dad received. Thank you to the lovely people at Hickling House for taking such good care of my Dad, and for being so supportive of my Mum throughout a difficult time.
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Review from Sandra N (Daughter-in-law of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve worked in and visited many care homes and from our first visit to Hickling House we were so impressed by everything; we dropped in unannounced around 2-3 years ago when we first considered moving dad up from London to live beside us, we were welcomed and immediately shown around. There has never
been a hospital type smell there, it’s clean, well presented and fabulous staff. In the end, dad didn’t end up moving until after Christmas. It’s been a difficult move due to us not being able to visit as normal because of Covid, but we understood and accepted the stringent Covid safeguarding measures, evident in the fact that in all this time there have been no Covid cases there. Then when government rules relaxed a little the home made a new pod available so we could visit dad. He’s well cared for and they’ve made every effort to get to know what he likes. Wonderful staff whom we cannot thank enough.
Reply from Rhod Smart, Owner at Hickling House

Thank you for your comments. Everyone has worked hard to keep Covid at bay within the home and it is due to the diligence of staff that we have succeeded. We are now looking forward to seeing more families either making use of the pod or coming into the home. I will ensure that your comments regarding the staff will be passed on.

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Review from Brian (Son of Resident) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Hickling House Care Home for 16 months and is very happy there. The staff are very caring and always welcome our visits (pre-Covid). Mum's room is comfortable and she has lots of her own, personal things there, which made her feel at home when she first went to live
there.
There are 3 rooms downstairs where residents can socialise, as well as a welcoming dining room, where lovely food is served. There are activities organised daily, as well as larger events that family and community are invited to, though obviously not in recent months. Mum always seems happy to be there, enjoying the company of residents and staff. My brother and I have been very grateful for and impressed with the care during this last year.
Staff have been cheerful on the phone and we receive occasional updates by email. We are so glad we found Hickling House, as it puts our minds at rest knowing mum is being so well looked after.
Reply from Rhod Smart, Owner at Hickling House

Thank you for your comments especially regarding the staff who are key to the Home, I will ensure they receive your feedback. We look forward to welcoming you back into the home once visiting is allowed.

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Review from Antony S (Husband of Resident) published on 19 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Wife admitted with advancing Alzheimer's and nearing end of life. Now some nine months later has made remarkable physical improvement, and whilst her Alzheimer's continues to get worse the care given in the home has achieved a quality of life she had lost in her own home. Because of the lockdown (Covid
Virus) I have not been in the house so unable to answer some of the following questions. Feedback options based on telephone conversations with care staff.
Reply from Rhod Smart, Owner at Hickling House

Thank you for your comments and we look forward to welcoming you into Hickling House, hopefully, in the near future.

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Review from Michaela P (Daughter of Resident) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The time came for the hard decision to find residential care for our beautiful Mum. Then came Covid! We were unable to visit homes to check suitability etc, who’d have thought that such an important choice would be taken away from us. An unsuccessful initial placement which was devastating for Mum found
us facing another blind choice for her, we were scared another move, isolation and no family contact etc would be very detrimental to Mum's and our mental health and the fear of her deteriorating more was intense. Then came a possibility of Hickling House - hurrah. From the very first phone call to them, I was so confident that Hickling sounded perfect. The first garden visit proved this, Mum looked 10 years younger and so happy. We will never be able to praise the team enough for their outstanding care. Mum feels safe, loved, and treated like the Lady she is. We feel part of Mum's life through regular communication and the teams' knowledge of Mum's general personality and well being.
Reply from Rhod Smart, Owner at Hickling House

Thank you for your comments, it is down to the hard work of the manager and her team that you were able to write such a review I will ensure that they all receive the praise they deserve. Many thanks, Rhod Smart

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Review from Jane B (Friend of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful care home. Our friend had a cough during March, and she was immediately isolated to her bedroom; which must have made life very difficult for the staff. She has dementia and so would not have understood, but they all have unlimited patience with their patients and manage to get them
to understand and to do what needs to be done. She is now out of isolation and is fine. I can never fault them and stand in awe of their professionalism.
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Review from Stephanie (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident since 2012 and in that time the home has improved a lot, it is now more homely with pleasant, friendly staff. Mum is very happy here.
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Review from Sarah W (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident at Hickling House for almost three years. In that time, he has been shown nothing but respect, care and kindness. Nothing is ever too much trouble for the staff, and indeed I consider they go that extra mile. As family members, we are made to feel welcome at all times and
are made to feel part of a larger extended family. I have nothing but praise for Hickling House and would recommend it for your loved ones, particularly those living with Dementia.
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Review from Heather C (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is always smiling and seems very happy at Hickling House. The staff are amazing, always welcoming to relatives. Deserve a pay rise.
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Review from Cathryn G (Regular Volunteer) published on 20 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
A charming care home in a beautiful countryside setting, utilising the existing building layout and maximising space whilst retaining the character of the property.
The staff are a credit to the home, caring and committed to their roles, respecting the dignity of the residents and treating them as
one of their own family.
Laughter and music can be heard throughout the home, and the ambience is one of warmth and empathy.
Reply from Rhod Smart, Owner at Hickling House

Thank you for your kind words and I will ensure that your comments are passed on to the staff.

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Current Review Score: 9.5 (9.450)

Overview of Review Score

The Review Score of 9.5 (9.450) out of 10 for Hickling House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Hickling House is calculated as follows: ( (67 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 84 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Hickling House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hickling House

What types of Care is Hickling House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hickling House have?

There are 25 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hickling House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hickling House to the centre of Norwich?

14.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hickling House to verify any information. View our terms and conditions. Hickling House has an Enhanced Service - more info.