
What a wonderful care home.Jane B(Friend of Resident/Service User)

I have nothing but praise for Hickling House and would recommend it for your loved ones,Sarah W(Daughter of Resident/Service User)

Nothing is ever too much trouble for the staff, and indeed I consider they go that extra mileSarah W(Daughter of Resident/Service User)

What a wonderful care home.Jane B(Friend of Resident/Service User)

I have nothing but praise for Hickling House and would recommend it for your loved ones,Sarah W(Daughter of Resident/Service User)

Nothing is ever too much trouble for the staff, and indeed I consider they go that extra mileSarah W(Daughter of Resident/Service User)

Hickling House is set in a picturesque location on the edge of the village of Hickling, next to the stunning Norman Church and close to the beautiful Norfolk Broads.
Rich in wildlife, the Broads provides a home for the rare Swallowtail butterfly, which the home chose as its logo. Offering 29 beds and a beautifully landscaped garden, this cosy location truly does offer you a ‘home from home’.
Care Provided by Hickling House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hickling House for full pricing details and T&Cs.
Contact Hickling House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hickling House Ltd
- Private Owned
Person in charge
- Donna McCourt-Hall(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
- Number of floors: 2
Room Information
- Single Rooms (25)
- Couples/Companion Rooms (2)
Hickling House Reviews (17)
Hickling House has a Review Score of 8.4 (8.387) out of 10, based on 2 reviews in the last 2 years.
Over all time Hickling House has 17 reviews.
I and my aging siblings made a difficult decision to move mum nearer to us so we could visit more often. We are delighted with her progress since arriving at Hickling House. All the staff, without exception are wonderful. They go above and beyond with care and compassion. Mum is much happier, talks more, is cleaner and less stressed, and we as a family are very grateful.
Thank you for your kind words, I will ensure that is passed on to all the team. As you mention it is all the staff, from those behind the scene to the those delivering the care on the day, that make Hickling House a "Home from Home"
Since moving mum to Hickling House we have seen a huge improvement in her general well being, she has regained a twinkle in her eye and is usually smiling when we visit. She is well cared for, clean and dressed and since moving in 3 months ago she has gained around 2kg in weight, despite her eating problems due to dementia. The staff all care for the residents, are kind and concerned. My siblings and I are very grateful to the home for looking after Mum so well. We couldn't ask for a better home for her.
Thank you for your kind words which are greatly appreciated. I will ensure that all the team get to see your comments.
Both my Mother and Father have been residents at Hickling House over the last 8 years, and we could not have asked for better care. At all times they have been treated with kindness, respect, and skill - there is truly excellent care provided at every level. Our family owes an enormous deal of gratitude to Hickling House.
Thank you for your feedback. I will ensure that all the staff see your comments. Good care is down to the team and not just one individual. Thank you for choosing Hickling House to look after your parents.
I am the friend of a resident in Hickling House. The care is excellent and the staff are very friendly. The rooms are always nice and clean. My friend is pleased she is able to keep her own room tidy, and sometimes able to help with hanging out the washing and ironing which she always loved to do at home. She has enjoyed taking part in the activities, particularly those involving cooking and growing plants. Children visiting from the school were a winner.
Thank you for your positive comments and I will pass your thanks on to the team.
My mother is safe and well cared for. The staff seem to care for my mother very well and go above and beyond.
Thank you so much for your lovely comments; iI will pass them on to the team.
My mum moved into Hickling House in September 2023. I have been so impressed with this care home. I feel the home is outstanding, my mum does so much more now than she ever did. Mum eats much better and takes her medication and baths more often. I would highly recommend this home to anyone 100%.
Thank you for your positive comments; I will pass these on to the team.
They have been brilliant in arranging her full-time care.
Thank you for such lovely comments. We will pass this on to all of the staff.
Dad was at Hickling House for 5 months. He had dementia and other care needs. Hickling House is a well-run, well-organised care home. Rooms and facilities are comfortable, clean and tidy, and well-maintained. There is a small but lovely garden. Hickling House has a wonderful team of staff and carers: they are efficient and friendly professionals who are warm and friendly, and very kind. The staff were helpful and understanding towards our whole family throughout Dad’s time at the home, and showed sensitivity when Dad passed away. They showed a genuine interest in my Dad, and all residents seemed to be frequently engaged in conversations and activities. We were always kept well-informed about Dad’s condition and progress. Our family are grateful for the kindness of all the staff and the excellent care Dad received. Thank you to the lovely people at Hickling House for taking such good care of my Dad, and for being so supportive of my Mum throughout a difficult time.
I’ve worked in and visited many care homes and from our first visit to Hickling House we were so impressed by everything; we dropped in unannounced around 2-3 years ago when we first considered moving dad up from London to live beside us, we were welcomed and immediately shown around. There has never been a hospital type smell there, it’s clean, well presented and fabulous staff. In the end, dad didn’t end up moving until after Christmas. It’s been a difficult move due to us not being able to visit as normal because of Covid, but we understood and accepted the stringent Covid safeguarding measures, evident in the fact that in all this time there have been no Covid cases there. Then when government rules relaxed a little the home made a new pod available so we could visit dad. He’s well cared for and they’ve made every effort to get to know what he likes. Wonderful staff whom we cannot thank enough.
Thank you for your comments. Everyone has worked hard to keep Covid at bay within the home and it is due to the diligence of staff that we have succeeded. We are now looking forward to seeing more families either making use of the pod or coming into the home. I will ensure that your comments regarding the staff will be passed on.
There are 3 rooms downstairs where residents can socialise, as well as a welcoming dining room, where lovely food is served. There are activities organised daily, as well as larger events that family and community are invited to, though obviously not in recent months. Mum always seems happy to be there, enjoying the company of residents and staff. My brother and I have been very grateful for and impressed with the care during this last year.
Staff have been cheerful on the phone and we receive occasional updates by email. We are so glad we found Hickling House, as it puts our minds at rest knowing mum is being so well looked after.
Thank you for your comments especially regarding the staff who are key to the Home, I will ensure they receive your feedback. We look forward to welcoming you back into the home once visiting is allowed.
Wife admitted with advancing Alzheimer's and nearing end of life. Now some nine months later has made remarkable physical improvement, and whilst her Alzheimer's continues to get worse the care given in the home has achieved a quality of life she had lost in her own home. Because of the lockdown (Covid Virus) I have not been in the house so unable to answer some of the following questions. Feedback options based on telephone conversations with care staff.
Thank you for your comments and we look forward to welcoming you into Hickling House, hopefully, in the near future.
The time came for the hard decision to find residential care for our beautiful Mum. Then came Covid! We were unable to visit homes to check suitability etc, who’d have thought that such an important choice would be taken away from us. An unsuccessful initial placement which was devastating for Mum found us facing another blind choice for her, we were scared another move, isolation and no family contact etc would be very detrimental to Mum's and our mental health and the fear of her deteriorating more was intense. Then came a possibility of Hickling House - hurrah. From the very first phone call to them, I was so confident that Hickling sounded perfect. The first garden visit proved this, Mum looked 10 years younger and so happy. We will never be able to praise the team enough for their outstanding care. Mum feels safe, loved, and treated like the Lady she is. We feel part of Mum's life through regular communication and the teams' knowledge of Mum's general personality and well being.
Thank you for your comments, it is down to the hard work of the manager and her team that you were able to write such a review I will ensure that they all receive the praise they deserve. Many thanks, Rhod Smart
What a wonderful care home. Our friend had a cough during March, and she was immediately isolated to her bedroom; which must have made life very difficult for the staff. She has dementia and so would not have understood, but they all have unlimited patience with their patients and manage to get them to understand and to do what needs to be done. She is now out of isolation and is fine. I can never fault them and stand in awe of their professionalism.
My mother is always smiling and seems very happy at Hickling House. The staff are amazing, always welcoming to relatives. Deserve a pay rise.
My father has been a resident at Hickling House for almost three years. In that time, he has been shown nothing but respect, care and kindness. Nothing is ever too much trouble for the staff, and indeed I consider they go that extra mile. As family members, we are made to feel welcome at all times and are made to feel part of a larger extended family. I have nothing but praise for Hickling House and would recommend it for your loved ones, particularly those living with Dementia.
My mother has been a resident since 2012 and in that time the home has improved a lot, it is now more homely with pleasant, friendly staff. Mum is very happy here.
The staff are a credit to the home, caring and committed to their roles, respecting the dignity of the residents and treating them as one of their own family.
Laughter and music can be heard throughout the home, and the ambience is one of warmth and empathy.
Thank you for your kind words and I will ensure that your comments are passed on to the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 August 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hickling House.
There are no upcoming events for Hickling House.
Awards / Recognitions (1)
- 16 Sep 2021Recipient: Hickling House
Accreditations
There are no accreditations posted yet for Hickling House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Hickling House
What types of Care is Hickling House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hickling House have?
There are 25 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Hickling House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hickling House to the centre of Norwich?
14.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hickling House to verify any information. View our terms and conditions. Hickling House has an Enhanced Service -more info.