Kevlin House, North Walsham, Norfolk
Kevlin House, North Walsham, Norfolk
Kevlin House, North Walsham, Norfolk

Kevlin House is located on Norwich Rd in North Walsham, just a short 10-minute walk from the town centre, making it ideally situated for visitors and relatives or residents at the home, and for residents to enjoy regular day trips out to neighbouring towns.

The home offers residents and visitors warm and welcoming environment with a 'family-feel' and offers tailored, person-centred care to residents who require additional support, including those with dementia and mental health needs. Care is focused around each individual's personal wishes, while staff respect how residents choose to spend their time at the home.

The home is able to offer short or long-term day care and respite care, and offers all residents the chance to be involved in daily activities at the home, while staff take an interest in finding out about each resident's past employment, hobbies and interests.

Kevlin House provide all residents with holistic care, taking into account their social and emotional needs as well as their physical care requirements.

Owner: Hollycoombe Healthcare Ltd

Person in charge: Mandy Masters (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Schizophrenia • Stroke

Admission Information: Ages 50+.

Single Rooms: 13

Shared Rooms: 1

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £525 – £700 , Personal Care Shared (per person) £525 – £600 (These prices are only a guideline, please contact Kevlin House to find out the exact price for your requirements.)

The weekly fee excludes Hairdressing and Chiropody

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The home is within a 25 minute drive from Norwich, towards the North Norfolk coast.

Visiting:

Visitors welcome anytime

Latest Care Quality Commission* Report on Kevlin House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 19 Feb 2018

Single rooms, first floor accessed by stairlift. En-suite.

Reviews

9.2 Kevlin House has a Review Score of 9.2 (9.157)

The Review Score of 9.2 (maximum of 10) for Kevlin House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Kevlin House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.657 for Kevlin House is calculated as follows: ( (80 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 108 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Kevlin House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 3 positive Reviews (15 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kevlin House?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kevlin House

  • Daughter of Resident/Service User
    5
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The care and attention to mum has been amazing. Mum moved here at the beginning of November from another care home and the transformation has been wonderful. Mum has Alzheimer's and the understanding of her condition is top notch!

How likely would you be to recommend Kevlin House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cannot rate this care home enough. Staff are fantastic, every help you need here was given.
It all feels like a home from home. The residents are very happy.
Great food and drinks whenever needed.
Well done to all staff at Kevlin House.

How likely would you be to recommend Kevlin House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister was diagnosed with Parkinson’s in 2015, and after a fall at her home in London stayed with us for several months before moving into Kevlin House 9 months ago. The staff, and the owner/manager in particular, have been amazing throughout, helping us to get her room as homely as possible, and taking careful note of her food preferences (she’s a veggie) so she has settled in very well. The staff are always friendly, kind and keen to help and I can’t imagine her being anywhere else now. We just got back from a local trip on a steam train, with a lovely pub lunch, a well organised trip (and not the first) which everyone enjoyed. This is such a difficult time for my sister as she realises her health is declining, but the staff handle her with great skill and sensitivity, it's a joy to watch! Finally, the location is close to a British Rail station and there’s a strong mobile signal so her family can keep in good direct contact. Thank you Kevlin House for looking after my sister so well.

How likely would you be to recommend Kevlin House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly, warm atmosphere, relaxing conversation regarding my father.

How likely would you be to recommend Kevlin House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My son, who is 63, is mildly schizophrenic and disabled and has been at this care home for two years. During this time he has enjoyed not only the proper care and attention he needed but also the patience and affection of everyone on the staff.
He can be quite awkward at times but they continue to handle every situation in a manner which invokes my constant admiration and thankfulness. He enjoys all the activities they promote. Far more than I was able to provide.

How likely would you be to recommend Kevlin House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have just left Kevlin House after a social evening these socials are invaluable. They help to store up good memories of our relatives as well as provide excellent entertainment for them. It is all too easy to see the illness instead of the person in theses situations but Kevlin House help in all aspects of this. The house and staff are excellent and we feel very lucky that mum was able to find a place there. The transformation since the new owners took place is amazing and the staff are so kind and caring, well done to you all.

How likely would you be to recommend Kevlin House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been a resident at Kevlin House for nine months now. We have found the staff friendly, the care is good, a very relaxed atmosphere. Make you very welcome.

How likely would you be to recommend Kevlin House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I live in Canada so when my mother had to move from her own home into Kelvin House naturally I was extremely concerned as to her well being. However, after visiting her I was so relieved to find her in such a welcoming and loving environment. The staff are always extremely friendly, kind and helpful and I have got to know them well. The new management have done wonders with bringing in regular programmes of activities to stimulate the residents. My mother looks so much healthier than when she move into Kelvin House.

How likely would you be to recommend Kevlin House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the care my mother receives. The staff are very caring and do all they can to make her stay there enjoyable. I would be nice if there could be more activities for those who cannot go out to day care centres and a bit more activity with the residents who are more able than others.

How likely would you be to recommend Kevlin House? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

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Awards / Recognitions

February 2017

Norfolk Care Awards - Rising Star

Recipient: Kevlin House

Date: Thursday 25 Feb 2016

more details

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Care Home Idol 2016

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