






The Laurels Care Home, nestled in the heart of Attleborough, Norfolk, is a warm and inviting home dedicated to providing exceptional care for frail individuals, those living with dementia, and offering respite services for families in need. With a focus on creating a cosy, homely atmosphere, their trained and compassionate staff go above and beyond to prioritize the needs of residents, ensuring they feel valued and supported.
Families can enjoy peace...
Care Provided by The Laurels Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Smoking not permitted
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
Funding & Fees
To discuss fees further, please contact the home and ask or speak to Rebecca Billings or Laura Tooke
Contact The Laurels Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Defiant Enterprises Ltd
- Private Owned
Person in charge
- Rebecca Billings (Rebecca Billings)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1996
- Number of floors: 1
Room Information
- Single Rooms (44)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (8)
Visiting
- Visitors are welcome to visit any time to see their relatives or friends
Parking
- There is parking located at the front and back of the home
The Laurels Care Home Reviews (30)
The Laurels Care Home has a Review Score of 9.5 (9.512) out of 10, based on 12 reviews in the last 2 years.
Over all time The Laurels Care Home has 30 reviews.
Thank you everyone.
Hi Carol , thank you so much for the lovely review . It was a real pleasure caring for your mother
Not only that the last 2 days I spent with Mum the Care Team cared for me and I never felt alone through this challenging time
Outstanding care
Thank you for your kind feedback. It was a privilege to care for your mother
Facilities and care seem satisfactory. Could possibly benefit from having more activities to engage and stimulate residents during the day.
My wife has been admitted recently so my experience of care is limited, I chose this home after visiting several others. The Laurels general facility of friendliness, and care was far more impressive than the rest. Since then I have met most of the staff who are all very pleasant and caring. (Some more than others but that is under food as we are all efficient).
Pets can visit and family and friends can visiting is open so i can go at my convenience. She is fed, warm and safe.
Thank you for such a lovely review. We are pleased you are happy to have your mother residing here with us.
Dad has just spent 3 days also there on respite and the staff all went above and beyond to make him feel welcome for the short time he was there!! Rebecca the manager is so lovely and approachable and always has time to chat. Feel totally comfortable knowing mum is well looked after and cared for. Well done team!
Thank you Julie for a great review, great to hear such lovely feedback about our team. We are pleased we could help your parents with their care and support needs.
On meeting with home manager Becky i was instantly assured that my family members needs would be met.
My family members needs were met her mental physical health needs as well as supporting her to be able to still go to her church .
Going to church has meant that she has not become isolated as she can still see friends .
The home is clean well maintained the staff are friendly and experienced with there filed .
I would highly recommend
Rebecca went above and beyond to help my Mum when I had to move her back from Spain at short notice and I cannot thank her and her wonderful team enough. My Mum needed respite care whilst waiting for a place to come up at an assisted living facility and the care and attention The Laurels gave her was second to none. In fact when the day came for my Mum to move to the assisted living place, she didn't want ro leave! A massive thank you to all at The Laurels, you all do a marvellous job. Xx
Thank you kindly for your review, we are delighted to hear this. We will share it with the team.
Amazing care home super lovely management and staff who go above and beyond for the residents, all care staff were in the the lounge singing and dancing with the entertainer the residents were happy and smiling throughout, the manager and deputy manager have made the home a great place to be as well as mentions for the activities coordinators for arranging fun activities for the residents, all residents are happy and are clearly all very comfortable with the staff. Great place to be and always an excellent environment to be in.
I visited a resident, and a friend, three times during a period of about three weeks. Each time I came to The Laurels I found the staff to be very friendly and helpful. I could tell that they were aware of my friend's situation and medical issues. My friend felt safe and secure in The Laurels. Thank you to the team.
All the staff at The Laurels are amazing, from management to domestic staff and everyone in between. Everyone is so friendly and welcoming - they feel like a second family. Despite clearly working really hard they always find time to say a few words, give a smile or a hug, or allay any concerns regarding my mum's health or behaviour. I know Mum's in good hands and trust every person who works there. 'Carer' is such a benign title but these people truly care and it's so very appreciated.
My mum has only been here for almost 4 weeks! But the team at The Laurels have been very welcoming, friendly, approachable and helpful! I'm still getting to grips with it all but Mum has settled well and we are happy with her care!
Thank you for your lovely review. We are delighted to hear that your mother is settled, doing great and you are happy with the care provided by our caring staff.
Visited my wife in The Laurels yesterday as was her birthday. Very pleasant environment, seems to have been recently decorated. Staff were very pleasant and the manager and deputy manager were prepared to chat to me about my wife's condition.
Thank you kindly for your review, we hope your day spent with your wife on such a special day was lovely. We'll make sure our staff read this lovely review.
Most important though is the fact that Mum herself seems happy and contented in the home.
Thank you for your review. We will always look at how we can improve our service and provide the best positive outcomes for our residents and families. I am glad your mum is happy here and we will ensure this continues. Regards Rebecca
The staff at the care home are hard-working, caring and supportive towards my brother. Dementia is a horrible disease and to see a member of the family go into demise with it is awful, but knowing that there are people who are trained in the care of these patients gives one peace of mind in the knowledge that all is being done to keep them comfortable, safe and supported in their day to day lives. Personal touches towards residents give them the reassurance to know that carers understand their needs and are there to help them when needed. The changes over recent months have elevated the Laurels to become a more respected care provider and I'm so happy to have my brother in their care. Many thanks for all your hard work.
Thank you for taking the time and leave us a review. Your kind words mean a lot to us and we'll make sure we'll share this lovely feedback with all of our amazing staff and thank them once again for their daily hard work and devotion.
My mothers doing extremely well. She’s happy and content, has made friends with some of the residents and is taking part in all the activities. All the staff are caring and very friendly, and when I visit Mum, I always feel very welcomed. The Laurels staff work well together as a team and are always busy organising events for the resident's families and friends to attend. Only last week most of my family spent a wonderful afternoon with my mum; we all wore our Christmas jumpers and had lots of fun and laughter. When we leave Mum, we know that she’s happy and very well cared for, and that’s what you want to see. As a family, we are extremely grateful to all the staff at The Laurels for taking good care of our dear Mum.
Thank you for taking the time to leave your kind review. We are happy to hear you felt so at ease knowing your mum was receiving the best care possible, and we will certainly pass your feedback on to the wonderful staff.
My mother was left for 13 hours with a broken hip because of the inexperience of your staff. My mother later died in hospital after a hip operation on Christmas Day. There were instances where the pressure mat in her bedroom had been disconnected.
Thank you for taking the time to share your late Mother's experience. We're sorry to hear that her residency wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.
We apologize for any inconvenience or frustration you may have...
The care my dad has received over the last few months has been really good. He went through a stage of falling and going into hospital, all in all, 9 times. Thanks to the dedication of the staff and managerial team he has improved massively. I’ve worked in the care industry for over 15 years so I’m aware of issues that arise but I can safely say over the last few months things have been good for him and myself. Any little problem I address immediately and it is dealt with promptly and professionally.
We appreciate your feedback and are delighted to know your father has improved during his stay in our care. This feedback really means a lot to all of us.
My room is always kept very clean by the cleaning team. Everyone tries to put my things back to where I like them to be. I am very particular about where I like things put. The carers are all very good to me and very patient with me. I am looked after very well the staff are all very friendly and I enjoy chatting with them. The kitchen staff are very good and the new cooks have a gluten-free menu which is better and more varied and I am enjoying my food more.
Thank you kindly for your review. We'll continue to keep up the good work.
My father-in-law moved into The Laurels Care Home in January this year due to loss of mobility which left him unable to care for himself. He has struggled to come to terms with the loss of his independence and has often not been an easy resident to help and care for. The care workers, management and everyone from maintenance to chefs have worked so hard to help him settle in, suggesting ideas to make him happier and more comfortable and communicating with us throughout. The staff create a lovely family feel at The Laurels Care Home and we are very impressed with their professionalism and care.
We are glad your father-in-law had a lovely experience while he stayed at The Laurels. It was a pleasure to look after him.
We wish you and him all the best!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 19 May 2025
Residents and staff at The Laurels Care home in Attleborough came together to celebrate the 80th anniversary of VE Day, honouring a milestone in British history while showcasing the home’s...
- 25 Apr 2025
This much-loved event brought residents, staff, and members of the local community together for an uplifting morning of coffee, conversation, and connection. The visit by Mayor Taylor highlighted the importance...
There are no upcoming events for The Laurels Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Laurels Care Home.
Accreditations
There are no accreditations posted yet for The Laurels Care Home.
Meet the Team (5)

Becky is the dedicated manager of The Laurels Care Home, where she has made a significant impact over the past year. With a strong commitment to prioritizing the residents and their needs, she fosters an environment of compassion and respect. Under her leadership, The Laurels achieved a "Good" rating in the recent PAMMS assessment, a testament to her effective teamwork and guidance.
Becky's extensive background and experience in the care sector enhance her ability to lead with confidence and empathy. She understands the unique challenges of caregiving and consistently inspires her team to deliver exceptional care. Looking ahead, Becky has ambitious plans to further improve the home, focusing on innovative programs and initiatives that will enrich the lives of the residents. Her vision and dedication ensure that The Laurels remains a warm and nurturing place for all who call it home.

Laura is the devoted deputy manager at The Laurels Care Home, bringing over seven years of experience in the care sector to her role. Known for her compassionate nature, she is committed to ensuring that each resident receives the highest standard of care and support, helping them thrive in a nurturing environment.
Her keen attention to detail is a hallmark of her approach, allowing her to identify and address the unique needs of each resident. Laura's extensive experience not only enhances the quality of care provided but also instills confidence in families, ensuring they feel at peace knowing their loved ones are in capable hands. With her unwavering dedication and expertise, Laura plays a vital role in creating a warm, welcoming atmosphere at The Laurels, making it a place where residents can truly feel at home.

Jo is the heart of The Laurels Care Home, serving as the wonderful admin who keeps everything running smoothly. Known for her reliability and organization, she plays a crucial role in ensuring that all aspects of the care home are in perfect alignment. Jo’s hard work and meticulous attention to detail enable her to manage tasks efficiently, allowing the care staff to focus on what they do best—caring for the residents.
Her genuine concern for the well-being of each resident is evident in everything she does. Jo takes the time to build meaningful connections with both residents and their families, always ready to lend a supportive hand or offer a friendly smile. Her dedication and caring nature make her an invaluable member of the team, creating a warm and welcoming atmosphere that enhances the overall experience at The Laurels.

Emma is the vibrant activity coordinator at The Laurels Care Home, known for her boundless energy and creativity. With a passion for enriching the lives of residents, she is dedicated to making every single day special and unforgettable. Emma thoughtfully designs a diverse array of activities that cater to the interests and abilities of each resident, ensuring that everyone feels included and engaged.
Her motivation shines through in everything she does, as she consistently goes above and beyond to create joyful experiences. Whether it’s organizing themed events, art and crafts sessions, or simply arranging meaningful social interactions, Emma’s goal is to bring smiles to the faces of the residents every day. Her infectious enthusiasm not only brightens the atmosphere of The Laurels but also fosters a sense of community and belonging among the residents. With Emma at the helm of activities, residents can look forward to delightful moments that enhance their well-being and create lasting memories.

Messi is the passionate cook at The Laurels Care Home, renowned for creating nutritious and delicious meals that delight the residents. With a dedication to culinary excellence, he strives for the best in every dish he prepares, ensuring that every meal is not only tasty but also contributes to the health and well-being of those he serves.
Under Messi’s watchful eye, the kitchen operates with remarkable efficiency and maintains a stellar five-star hygiene rating, reflecting his commitment to safety and cleanliness. His enthusiasm for cooking is infectious, inspiring both residents and staff alike. Colleagues frequently commend Messi for his teamwork and willingness to share his knowledge, making him a valuable mentor in the kitchen.
Messi’s ability to craft meals that cater to diverse dietary needs while still being flavorful is a testament to his skill and creativity. He plays a crucial role in enhancing the dining experience at The Laurels, turning mealtime into a joyful occasion. With Messi at the helm of the kitchen, residents can always expect nourishing meals served with love and care.
Frequently Asked Questions about The Laurels Care Home
What types of Care is The Laurels Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Laurels Care Home have?
There are 44 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at The Laurels Care Home?
Smoking not permitted, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room are some of the Facilities & Services.
How far is The Laurels Care Home to the centre of Attleborough?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
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