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The Laurels Care Home

West Carr Road, Attleborough, Norfolk NR17 1AA
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The Laurels Care Home, Attleborough
The Laurels Care Home, Attleborough
The Laurels Care Home, Attleborough

The Laurels Care Home, nestled in the heart of Attleborough, Norfolk, is a warm and inviting home dedicated to providing exceptional care for frail individuals, those living with dementia, and offering respite services for families in need. With a focus on creating a cosy, homely atmosphere, their trained and compassionate staff go above and beyond to prioritize the needs of residents, ensuring they feel valued and supported.

Families can enjoy peace...  

Care Provided by The Laurels Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Smoking not permitted
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees

To discuss fees further, please contact the home and ask or speak to Rebecca Billings or Laura Tooke

Contact The Laurels Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Defiant Enterprises Ltd
  • Private Owned

Person in charge

  • Rebecca Billings (Rebecca Billings)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996
  • Number of floors: 1

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (8)

Visiting

  • Visitors are welcome to visit any time to see their relatives or friends

Parking

  • There is parking located at the front and back of the home

The Laurels Care Home Reviews (30)

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9.5

The Laurels Care Home has a Review Score of 9.5 (9.512) out of 10, based on 12 reviews in the last 2 years. Over all time The Laurels Care Home has 30 reviews.

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Showing 30 reviews matching selected criteria
Review from K C (Daughter of Resident) published on 14 February 2023 Submitted via Website
Overall Experience
This is a huge decision for any family to make.
But so glad we chose The Laurels Care Home as Mum's next home from home.
Mum has settled in really well, it took a little while understandably, it was a big change for her and the family. We've made her room very familiar to her with bits of her own furniture.
Care is very good. The manager is great, nothing is too much trouble.
We can visit anytime of day or night or take Mum out for the day or a sleepover!
There's different activities each day for the residents to join in if they want to, from bingo to singers coming in entertaining everyone.
It's a great relief knowing Mum is being well looked after.

Thank you to the whole team!

Reply from Sharon Singer, Chief Operating Officer at The Laurels Care Home

Thank you very much for trusting us. We are glad to be able to support.

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Review from David W (Son-in-law of Resident) published on 9 February 2023 Submitted via Website
Overall Experience
Dad (97 years) moved to The Laurels Care Home in mid-December 2022 after being bed-bound in the hospital for eight weeks, his dementia was also taking a grip.
Since his arrival, he has received excellent care and support. When visiting, family members are made to feel welcome, a staff member always popping in to speak of Dad's welfare.
I have received two WhatsApp photos of Dad sitting in a chair within the Community Lounge, something we did not expect to see, it is very reassuring.
We receive telephone calls to discuss Dad's health and well-being. Nothing seems too much trouble.
All those who have visited Dad have found him well cared for, comfortable, well fed and content. The family know him to be safe.

Staff at The Laurels have helped us to navigate this difficult time and to feel the right decision has been made. Thank you.

Reply from Sharon Singer, Chief Operating Officer at The Laurels Care Home

Thank you for your positive feedback, it means a lot to all of us. It is a pleasure to look after someone so kind, gentle and polite like your father is. He has a fantastic sense of humour and he is a very popular resident.

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Review from A V (Daughter of Resident) published on 6 February 2023 Submitted via Website
Overall Experience

I've got nothing but praise for all the team. We have received support for many years and they helped to keep Dad independent and happy in his golden years. Thank you so much from the bottom of my heart.

Reply from Sharon Singer, Chief Operating Officer at The Laurels Care Home

Thank you so much for your kind words, they mean a lot to us. It is a pleasure to look after your father.

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Review from Tracey L (Daughter of Resident) published on 25 October 2022 Submitted via Website
Overall Experience

The staff at The Laurels Care Home are kind, caring, compassionate and friendly towards residents and family members. There is a great menu on offer every day, it is clean and has a lovely atmosphere with wonderful activities for residents to take part in.

Reply from Sharon Singer, Chief Operating Officer at The Laurels Care Home

Thank you, Tracey. We value the positive review and are happy to hear that from you.

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Review from Michael R (Son of Resident) published on 22 June 2022 Submitted via Website
Overall Experience

From the outset, it was evident that every member of staff here really, really cares. My mother was admitted with pretty advanced Alzheimer’s and as such was needy, to say the least. I witnessed the kindness and care I would have given her myself. One of the senior carers, in particular, a nicer more loving and more caring person, you could not meet.

Reply from Sharon Singer, Chief Operating Officer at The Laurels Care Home

Thank you so much for your lovely feedback. I will ensure the care team are thanked. As you may know, The Laurels is now under new ownership and new management and we hope to continue to make only positive improvements to the Home.

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Review from Caroline T (Daughter of Resident) published on 4 December 2018 Submitted via Website
Overall Experience

My Fathers happiness, dignity and safety are paramount. Care is being provided, maintaining his individual needs; opportunities to express himself are respected, enabling empowerment. The team are very gentle and kind in their approach. It is a two-way partnership, staff listening to concerns or requests of family members.

Dad happily wanders around, thoroughly enjoying safe access to the courtyard gardens. Weather permitting, participating in small gardening tasks, and growing vegetables.

The team are well led, and from observations, staff work well together. He is seen, when required by medical staff from GP practice. Staff are knowledgeable of his needs and consistent. We are able to visit at any time, contact staff by phone, and send letters and parcels to Dad, to maintain 'normal' forms of communication.

It is most distressing when a much-loved member of your family requires full-time care, seeing Dad stabilised and settled since admission has been so comforting. Thank you.

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Review from Sandra A (Friend of Resident) published on 20 August 2018 Submitted via Website
Overall Experience

It is a few months since I last visited The Laurels. I must say that I was very impressed with the changes made. The staff are very friendly and helpful. A lovely atmosphere.

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Review from Ron F (Son of Resident) published on 19 July 2018 Submitted via Website
Overall Experience

The Owner, Manager, and Staff of this family run care home have provided excellent care and a comfortable safe, clean environment for my Mother for the last eighteen months. While you try to look after family in their own environment for as long as possible, there inevitably comes a time when this is no longer possible, and I would thoroughly recommend this home to any families who are contemplating residential care.

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Review from Jennie W (Friend of Resident) published on 17 July 2018 Submitted via Website
Overall Experience

Visited with my friend to visit her grandmother. I felt the staff were lovely and caring, lovely menu on offer that day and had pictures of meals which I felt was really good as there are people with Dementia. The home has a new manager and I can see the changes that have been made in the last couple of months.

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Review from Christopher R (Regular Volunteer) published on 16 July 2018 Submitted via Website
Overall Experience

I visited the home with my Dog Wispa for Pat a Pet morning for the residents arranged by the New Activities Coordinator. The Activities Coordinator engaged well with the residents, was knowlagable of their individual needs and residents where truly happy to see her. The Manager was welcoming, approachable and showed interest in what I was doing for the residents. All staff where friendly and helpful. Residents seemed happy and well looked after.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 19 May 2025

    Residents and staff at The Laurels Care home in Attleborough came together to celebrate the 80th anniversary of VE Day, honouring a milestone in British history while showcasing the home’s...

  • 25 Apr 2025

    This much-loved event brought residents, staff, and members of the local community together for an uplifting morning of coffee, conversation, and connection. The visit by Mayor Taylor highlighted the importance...

Upcoming Events

There are no upcoming events for The Laurels Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Laurels Care Home.

Accreditations

There are no accreditations posted yet for The Laurels Care Home.

Meet the Team (5)

Becky Billings
Becky BillingsJob Title:Home ManagerJoined: 2023

Becky is the dedicated manager of The Laurels Care Home, where she has made a significant impact over the past year. With a strong commitment to prioritizing the residents and their needs, she fosters an environment of compassion and respect. Under her leadership, The Laurels achieved a "Good" rating in the recent PAMMS assessment, a testament to her effective teamwork and guidance.

Becky's extensive background and experience in the care sector enhance her ability to lead with confidence and empathy. She understands the unique challenges of caregiving and consistently inspires her team to deliver exceptional care. Looking ahead, Becky has ambitious plans to further improve the home, focusing on innovative programs and initiatives that will enrich the lives of the residents. Her vision and dedication ensure that The Laurels remains a warm and nurturing place for all who call it home.

Laura Tooke
Laura TookeJob Title:Deputy ManagerJoined: 2017

Laura is the devoted deputy manager at The Laurels Care Home, bringing over seven years of experience in the care sector to her role. Known for her compassionate nature, she is committed to ensuring that each resident receives the highest standard of care and support, helping them thrive in a nurturing environment.

Her keen attention to detail is a hallmark of her approach, allowing her to identify and address the unique needs of each resident. Laura's extensive experience not only enhances the quality of care provided but also instills confidence in families, ensuring they feel at peace knowing their loved ones are in capable hands. With her unwavering dedication and expertise, Laura plays a vital role in creating a warm, welcoming atmosphere at The Laurels, making it a place where residents can truly feel at home.

Joanne French
Joanne FrenchJob Title:AdminJoined: 2022

Jo is the heart of The Laurels Care Home, serving as the wonderful admin who keeps everything running smoothly. Known for her reliability and organization, she plays a crucial role in ensuring that all aspects of the care home are in perfect alignment. Jo’s hard work and meticulous attention to detail enable her to manage tasks efficiently, allowing the care staff to focus on what they do best—caring for the residents.

Her genuine concern for the well-being of each resident is evident in everything she does. Jo takes the time to build meaningful connections with both residents and their families, always ready to lend a supportive hand or offer a friendly smile. Her dedication and caring nature make her an invaluable member of the team, creating a warm and welcoming atmosphere that enhances the overall experience at The Laurels.

Emma Williams
Emma WilliamsJob Title:Activities CoordinatorJoined: 1996

Emma is the vibrant activity coordinator at The Laurels Care Home, known for her boundless energy and creativity. With a passion for enriching the lives of residents, she is dedicated to making every single day special and unforgettable. Emma thoughtfully designs a diverse array of activities that cater to the interests and abilities of each resident, ensuring that everyone feels included and engaged.

Her motivation shines through in everything she does, as she consistently goes above and beyond to create joyful experiences. Whether it’s organizing themed events, art and crafts sessions, or simply arranging meaningful social interactions, Emma’s goal is to bring smiles to the faces of the residents every day. Her infectious enthusiasm not only brightens the atmosphere of The Laurels but also fosters a sense of community and belonging among the residents. With Emma at the helm of activities, residents can look forward to delightful moments that enhance their well-being and create lasting memories.

Messin
Messin Job Title:CookJoined: 2022

Messi is the passionate cook at The Laurels Care Home, renowned for creating nutritious and delicious meals that delight the residents. With a dedication to culinary excellence, he strives for the best in every dish he prepares, ensuring that every meal is not only tasty but also contributes to the health and well-being of those he serves.

Under Messi’s watchful eye, the kitchen operates with remarkable efficiency and maintains a stellar five-star hygiene rating, reflecting his commitment to safety and cleanliness. His enthusiasm for cooking is infectious, inspiring both residents and staff alike. Colleagues frequently commend Messi for his teamwork and willingness to share his knowledge, making him a valuable mentor in the kitchen.

Messi’s ability to craft meals that cater to diverse dietary needs while still being flavorful is a testament to his skill and creativity. He plays a crucial role in enhancing the dining experience at The Laurels, turning mealtime into a joyful occasion. With Messi at the helm of the kitchen, residents can always expect nourishing meals served with love and care.

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