Oakwoods Care Home

103 Norwich Road, Fakenham NR21 8HH
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7.5 29 Reviews
  • Oakwoods Care Home, Fakenham
Oakwoods Care home in Fakenham in Norfolk delivers high quality care.

Considerate, trained staff give residents support and respect.

Residents have social activities to suit their interests and hobbies and lots of relaxing spaces.

Healthy food is served that can meet residents' dietary requirements.
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Care Provided by Oakwoods Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
The price(s) shown are provided by the care home. Contact Oakwoods Care Home for full pricing details and T&Cs.

Contact Oakwoods Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oakwoods Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Oakwood Care Operations Ltd
  • Privately Owned

Person in Charge

  • Lisa Black (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2001
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (43)

Visiting

  • Everybody welcome- please be conscious of mealtime

Parking

  • The home has onsite parking

Oakwoods Care Home Reviews (29)

7.5

Oakwoods Care Home has a Review Score of 7.5 (7.516) out of 10, based on 1 reviews in the last 2 years.
Over all time Oakwoods Care Home has 29 reviews.

Overall Experience
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Date Published
  • 29
  • 1
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  • 28
Reviewer Connection to Oakwoods Care Home
  • 7
  • 5
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  • 2
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  • 2
  • 1
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Total of 29, showing 21-29
Review from Michael N (Resident) published on 7 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Been here for 2 months or more. Great Care Home. Rooms are well kept...cleaned every day.
Food is good. Can have meals in your room or the dining room. Like the dining room as you meet the other residents
Staff are very good..kind and well mannered and will do as you request. Got to know most of them
now and makes my life even better.
I have had bad falls where I used to live, now as you get a bell push in your room it makes me feel safer, even at night, when the staff are on.
Nice grounds with a courtyard to enjoy the sunshine. An activities list produced every Monday so you can choose what you want to attend, regular residents meetings so you can discuss things with the managers.
Am pleased that I was placed here as it is above my expectations.
Reply from Ronnie Cavanagh, Marketing at Oakwoods Care HomeThank you for your positive feedback about The Maltings Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy. Have a fantastic day!
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Review from Margaret F (Friend of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Come to visit the home twice a week, play scrabble with one of the residents who is 103. Staff are polite and treat them well.
Reply from Ronnie Cavanagh, Marketing at Oakwoods Care HomeThank you, Margaret, for your feedback following your recent experience at The Maltings Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.
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Review from Lizzie J (Resident) assisted by family/friend published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very good. Treated well, staff all polite and caring. Food very good. Activities very good with lots of choices.
Reply from Ronnie Cavanagh, Marketing at Oakwoods Care HomeThank you, Lizzie, for your feedback following your recent experience at The Maltings Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.
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Review from Dawn F (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident since January 2018. He receives excellent care and support from everyone in the home. He is really happy being there and is a great relief to me knowing that he is being cared for excellently.
Reply from Ronnie Cavanagh, Marketing at Oakwoods Care HomeThank you, Dawn, for your comments about your recent experience at The Maltings Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Peter H (Resident) assisted by family/friend published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy in here and I am looked after very well by everyone.
Reply from Ronnie Cavanagh, Marketing at Oakwoods Care HomeThank you, Peter, for your comments about your recent experience at The Maltings Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Aileen F (Daughter of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was a resident for just over 3 years and passed away from bowel cancer 28/01/2018. During his last few weeks, the care shown to him was amazing. Respect and care for his well being. Always trying to ensure his wishes were adhered to. Talking to him and recognising his capacity to make his own
decisions. The staff were extremely supportive of me and especially making sure I knew what was going on. I would have given them excellent for everything but there seems to be a shortage of staff, in as much as they are rushed off their feet. They have the minimum required, but I would like to see them less stressed. Head office take note!
Reply from Ronnie Cavanagh, Digital Marketing Executive at Oakwoods Care HomeThank you, Aileen, for your comments about your recent experience at The Maltings Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Roy W (Resident) assisted by family/friend published on 12 September 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Quite satisfactory but communication between staff and residents could be improved.
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Review from Lorraine P (Daughter of Resident) published on 7 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very special, it's wonderful for my father to receive personal care. I feel like it's an extended family. They don't patronise him and treat him with kindness and dignity at all times. they listen to our opinions at all times.
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Review from Howard D (Son of Resident) published on 20 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Maltings staff are exceptional. When I leave my mum after visiting, I know that she is in good safe care and couldn't be looked after any better. No complaints whatsever about anything.My mum is the happiest I have seen her for years.
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Current Review Score: 7.5 (7.516)

Overview of Review Score

The Review Score of 7.5 (7.516) out of 10 for Oakwoods Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.400 for Oakwoods Care Home is calculated as follows: ( (7 Excellents x 5) + (3 Satisfactorys x 3) ) ÷ 10 Ratings = 4.4
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.116 Points relating to the number of positive Reviews for Oakwoods Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 1 Positive Reviews ÷ 8.6 = 0.116
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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