The Maltings Care Home, Fakenham, Norfolk
The Maltings Care Home, Fakenham, Norfolk
The Maltings Care Home, Fakenham, Norfolk

The Maltings is ideally situated in Fakenham and is close to public transport, shops and local amenities. The Maltings is a purpose built care home that has been constructed and furnished to a high standard.

The home is just 10 miles from the picturesque Norfolk Coast. Accommodation is in single rooms and all have private toilet facilities. Communial areas include TV lounges and a sitting room. Home cooked meals, based on traditional cooking using fresh products, can be taken in the separate dining room. Daily choices are available and special diets can be catered for.

Visits are made to the home by an experienced hair stylist and a qualified chiropodist. A range of complementary therapies can be arranged.

There is a varied programme of activities.

Group: Four Seasons Health Care

Person in charge: Joanne Coker (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Old Age

Single Rooms: 43

Rooms with ensuite WC: 43

Latest Care Quality Commission* Report on The Maltings Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.1 The Maltings Care Home has a Review Score of 6.1 (6.064)

The Review Score of 6.1 (maximum of 10) for The Maltings Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Maltings Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.139 for The Maltings Care Home is calculated as follows: ( (15 Excellents x 5) + (11 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 36 Ratings = 4.139

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.925 Points relating to the number of positive Reviews for The Maltings Care Home is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.6 Target = 0.349 , then divided by 2 = 0.175

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Maltings Care Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Maltings Care Home

  • Daughter of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

Quite satisfactory but communication between staff and residents could be improved.

How likely would you be to recommend The Maltings Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

The carers are very special, it's wonderful for my father to receive personal care. I feel like it's an extended family. They don't patronise him and treat him with kindness and dignity at all times. they listen to our opinions at all times.

How likely would you be to recommend The Maltings Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The Maltings staff are exceptional. When I leave my mum after visiting, I know that she is in good safe care and couldn't be looked after any better. No complaints whatsever about anything.My mum is the happiest I have seen her for years.

How likely would you be to recommend The Maltings Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Maltings Care Home

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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