Melton House Care Home, Wymondham, Norfolk
Melton House Care Home, Wymondham, Norfolk
Melton House Care Home, Wymondham, Norfolk

Melton House is situated in Wymondham, a market town in Norfolk. The home is within easy reach of local amenities, shops and public transport.

Accommodation in this purpose built care home, is mainly single occupancy en-suite rooms, although several are large enough for sharing companions.

Melton House has TV lounges, a quiet sitting room and a conservatory. Meals can be enjoyed in a separate dining room. Daily choices are available and a wide range of home cooked traditional food, using fresh produce can also be enjoyed in the privacy of residents' rooms if they so wish. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist. Complementary therapies can also be arranged. Laundry for residents is undertaken by the home. A varied programme of activities are also available.

Group: Four Seasons Health Care

Person in charge: Jonathan Cole (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: AIDS/HIV • Cancer Care • Cerebral Palsy • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 24

Shared Rooms: 4

Rooms with ensuite WC: 27

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Melton House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 17 Nov 2017

Melton house currently has 3 single rooms vacant, all with en suite facilities.

Reviews

9.6 Melton House Care Home has a Review Score of 9.6 (9.602)

The Review Score of 9.6 (maximum of 10) for Melton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Melton House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.821 for Melton House Care Home is calculated as follows: ( (71 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.781 Points relating to the number of positive Reviews for Melton House Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.4 Target = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Melton House Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Melton House Care Home

  • Daughter of Resident/Service User
    6
  • Granddaughter of Resident/Service User
    1

My Mum went into a respite for 4 days, she felt so safe and secure there she wanted to stay on. We cannot praise the manager and staff there enough for the home and care they have shown mum. The residents are encouraged to enjoy activities such as games and crafts also some decorating of cakes. Mum enjoys her food and is always clean and smart. The home itself is always very clean. We as a family could not be happier with mum's care. On mum's 96th birthday, the staff decorated the dining room and had an entertainer to play. All the residents enjoyed the afternoon and party food.

How likely would you be to recommend Melton House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Melton House Care Home responded to this review on 08 Sep 2017:

Thank you, Ann, for your comments about your recent experience at Melton House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care your Mum received. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mum moved into Melton House due to failing health in 2015. Since then the staff have been wonderful, kind and caring to my mum. She viewed Melton House as her home. When she became ill with dementia her personality changed and she could be challenging to look after. During the final days and hours of her life staff were so kind and caring not only to mum but me and my family which was appreciated.

How likely would you be to recommend Melton House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very warm and friendly, my grandad enjoys living here and is really well looked after.

How likely would you be to recommend Melton House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very welcoming and friendly, nothing is too much trouble for them. Although communication between each other could do with improvement e.g. passing on relevant minor information to each other. Food and drinks are excellent, all homemade and wholesome.

How likely would you be to recommend Melton House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

This is the third time mum has been in Melton for respite care. She loves being there and all the staff are so kind and helpful. They all remembered mum's name and asked how she was. She isn't very mobile so one of the staff pushed her down for her meals in a wheelchair. Everyone was so kind to her and she would happily return. Meals were very good and varied and mum needed to have hers cut up which they did, nothing was too much - staff lovely.

How likely would you be to recommend Melton House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in this care home for 2 and a half years and I am very happy with the care she receives. I visit nearly every day and always find mum clean and comfortable. The staff are excellent and can't do enough for her. They are happy and smiley and create a very friendly environment. The food is varied and appetising. The manager is excellent and always has an open door to discuss anything necessary.

How likely would you be to recommend Melton House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother stayed at the above home for only eight days she had cancer and died on Sunday 31st January. My husband and I were touched with the overall care and compassion shown by the manager and all the staff in such a difficult time for us. We will never forget how we and my mother was looked after, nothing was too much trouble. Our son who visited her daily was also very pleased with the care.

How likely would you be to recommend Melton House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Melton House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Melton House Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Melton House Care Home