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Mill House Care Centre

15 Mill Road, Great Ryburgh, Fakenham, Norfolk NR21 0ED
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Mill House Care Centre, Fakenham
Mill House Care Centre, Fakenham
Mill House Care Centre, Fakenham

Mill House is a 3 unit residential mental health service set in the tranquil village of Great Ryburgh. The site comprises of 9 single occupancy bungalows; Mallard, a purpose built 17 bed ground floor unit, and Millhouse, a beautifully refurbished 14 bed Georgian property.

Their grounds feature stunning views of the river Wensum and nature reserve, an outdoor gym and beautifully maintained gardens. The property itself has multiple lounges, an arcade...  

Care Provided by Mill House Care Centre

Primary Care Categories

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Mill House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • DELFI GOODINGS (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: -1

Room Information

  • Single Rooms (44)

Mill House Care Centre Reviews (16)

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8.1

Mill House Care Centre has a Review Score of 8.1 (8.119) out of 10, based on 3 reviews in the last 2 years. Over all time Mill House Care Centre has 16 reviews.

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Showing 16 reviews matching selected criteria
Review from Stephen G (Son-in-law of Resident) published on 29 May 2026 Submitted via Postal Card
Overall Experience

Although mother-in-law could be difficult at times, requiring two or more staff constantly, she was treated with dignity and good humour, with some members of staff going out of their way to keep her happy. We have felt that Mill House staff have cared for her extremely well and always kept us informed of any changes.

Reply from diane Smith, Director at Mill House Care Centre

Thank you for your kind words and for taking the time to complete this review.

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Review from P S (Granddaughter of Resident) published on 14 May 2025 Submitted via Postal Card
Overall Experience
Nanny has been cared for at Millhouse since June 2021 -needing care with a diagnosis of Alzheimers. As a Family we can honestly say that we have nothing but

praise for the team on all levels for the absolute love, Kindness and care given to Nanny. She has been happy here from the day she stepped into the building and has always said in her words 'oh they are so lovely' she has often said 'I cannot believe how lucky I am to be here'. She is now palliative and the care for her and us as a family is exceptional, dignity, respect and compassion. Thank you!

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Review from N B (Son of Resident) published on 11 October 2024 Submitted via Website
Overall Experience

My mother has been a resident at Mill House for 18 months, she receives a high level of support, interaction and personal care from the team. She is happy and well looked after and has built a bond with many of the care team during her time there. The leadership is very effective and the general operation and surroundings are comfortable, clean and safe. The gardens are well-maintained and provide a pleasant outdoor space. The team at Mill House are welcoming and have good rapport with family members and visitors. Communication concerning resident needs and care/health questions are dealt with promptly. I have witnessed genuine warmth from the team and observed respect and dignity for residents. Activities are planned and geared towards the residents' engagement needs and provide some much-needed entertainment.

Reply from Diane Smith, Director at Mill House Care Centre

Thank you for taking the time to do this review and for your kind words.

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Review from F M (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card
Overall Experience

Mum had been a resident of Mill House for 7 years when she sadly died on April the 7th 2024. The care and support for both her and myself was unsurpassable. Mum died surrounded by love and care and with immense dignity. Her care over the past 7 years has been wonderful. She was immensely happy and the staff were always so respectful and full of care and compassion. The only blip was two years ago when a lot of agency staff were used. The current manager is beyond compare, truly wonderful and leading a strong, caring and efficient team.

Reply from diane Smith, Director at Mill House Care Centre

Thank you for taking the time to complete this review at a difficult time for you and your family. Your kind words are truly appreciated.

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Review from A M (Daughter of Resident) published on 17 August 2023 Submitted via Website
Overall Experience

Mum in for respite care for 3 weeks, 5 days in, visited to replenish her personal items, only to be informed she had fallen the evening before. We were not told and my mum was left in pain. The on-site deputy manager at that time, eventually came and saw mum after our urgent request. She was very angry and upset. Urgent trip to A&E with suspected broken arm. We were not notified of the fall, despite leaving permission for contact anytime day or night, were it necessary. No pain relief. This has set my mum back, being unable to use her dominant hand for 3 weeks, as she had been doing. The current manager had only been there for 3 days when mum started, herself then going on her 2 weeks leave. There sadly does not appear to be sufficient enough staff/resident ratio. This has had a severe impact for respite going forward as mum becomes very angry, anxious, and rigid when confronted with such a position. I would not recommend, putting your loved ones in here at present.

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Review from C L (Wife of Resident) published on 22 March 2022 Submitted via Postal Card
Overall Experience

My husband receives considerate care and enjoys the company of the staff who are always friendly and willing to help or answer any queries. He has settled very well after only a few months and has told me he would not like to be anywhere else.

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Review from Kevin L (Son of Resident) published on 28 January 2022 Submitted via Postal Card
Overall Experience
Mill House have been excellent with Mother, as she, at times can be difficult, we had our concerns in the early days but have seen vast improvements in the condition of the home and staff. Even the gardens have seen a makeover which all helps to the overall appearance.
Staff have been excellent during COVID which has been a testing time for everyone.

Well done and thank you.

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Review from Linda T (Daughter of Resident) published on 12 January 2022 Submitted via Postal Card
Overall Experience

A lot of work has been put into Mill House, standards are much better. Staff and managers are always helpful and welcoming. The staff are very friendly to my mum and always making sure she is comfortable and supply her every needs. The building is colourful and cheerful, having worked in care myself, I know how important this is. I feel confident that my mum is in good hands and being looked after very well.

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Review from A B (Friend of Resident) published on 22 December 2021 Submitted via Postal Card
Overall Experience
Mill House is a very friendly and welcoming care home. It is always tidy and presentable - as are all the residents I see on my visits.

It is very well led - the staff are helpful and cheerful.

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Review from Theresa M (Daughter of Resident) published on 14 December 2020 Submitted via Website
Overall Experience
My Mum arrived at Mill House Care Centre at the end of Sept '20, this happened after unforeseen circumstances at her previous home, therefore another care home had to be found. We knew of the current manager and deputy at this time from previous caring, the good news was they had a vacancy to take Mum. Having knowledge of their dedication to caring was all that I needed.
Unfortunately, we knew before the move that my Mum was deteriorating quite quickly, and end of life was looming, feeling content she was in good hands was such a blessing! Mill House is lovely, the staff were very kind, attentive, welcoming, nothing ever seemed too much trouble, and we were always kept well informed on how she had been between visits.

My Mum passed away on the 9th Nov '20. Many thanks to the manager and the staff, her end of life care was exceptional, everything and more than we could have wished for at this very sad time. Very grateful.

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Review from Pamela C (Daughter of Resident) published on 7 December 2020 Submitted via Website
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What an amazing team! All the staff here are fantastic, so caring, thoughtful, polite and helpful. Mum's stay here was faultless. This place has that lovely homely feeling to it. The new lady manager is incredible and is extremely knowledgeable on all aspects of care. And her dedication to care for people is so reassuring when you are unable to see your loved one. The manager kept the family informed regularly by telephone. And my mum's end of life care was exceptional. I am so very grateful to all the staff for everything that was done for my mum. And I really do not have the words to thank you all enough. I would definitely recommend this care home.

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Review from Rebecca F (Daughter of Resident) published on 25 June 2020 Submitted via Website
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Excellent care home, fantastic new manager. I firmly believe that this WAS one of the worst homes I’ve ever seen, but the past three months have been a whirlwind in terms of change to benefit not only my dad but everyone else too. I can’t be there to see my dad (due to COVID-19) but the manager has allowed me to video call my dad from his own phone just so we can be close. Amazing.

Thank you so much to the manager and his amazing team, which has excelled under his leadership. Dad has never looked better.

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Review from Rod M (Son of Resident) published on 20 November 2019 Submitted via Website
Overall Experience
My Mother has required and received care for some time now and I am constantly amazed at how well the whole team at Mill House not only do their job well but literally supply the love and care every day that I am unable to. I am always informed if there is anything other than perfect health and happiness and I have no worries at all about her care.

A big "thank you" to all at Mill House for your superb professional care.

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Review from Gail N (Daughter of Resident) published on 17 August 2016 Submitted via Postal Card
Overall Experience

Most staff are very kind and caring but in my opinion many are not trained well, if at all and at least one does not appear to be able to care for himself. I have been informed by a senior member of staff that there has been no cleaner employed for six weeks. (That was two weeks ago) still no cleaner! Most staff do their very best in the circumstances. Some of the staff are commendable.

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Review from Susan H (Niece of Resident) published on 11 May 2016 Submitted via Postal Card
Overall Experience

My uncle was only at Mill House Care Centre for a short time to receive respite care but we felt the jewel in the crown of this home was the staff. From the manager, through the ranks of the carers to the laundress and cleaners everyone has the interests for the residents as their top priority. On the many occasions that we visited my uncle we never heard one carer treat each resident with anything but kindness and compassion. The setting for this home is quiet and secluded and on sunny days the gardens and surrounding would be delightful.

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Review from Martin S (Son of Resident) published on 28 April 2016 Submitted via Website
Overall Experience

The team at Mill House are fantastic . They provide my Father with excellent care and have made the difficult decision of moving my Father into care a much easier decision. They offer lots of stimulation when he up for it and allow him space when he needs to be quiet. They have and continue to work with me over the best way to care for my Father.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 April 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Mill House Care Centre.

Upcoming Events

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Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Prime Life Ltd

Accreditations

There are no accreditations posted yet for Mill House Care Centre.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Mill House Care Centre

What types of Care is Mill House Care Centre registered for?

Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mill House Care Centre have?

There are 44 Single Rooms.

What are the Facilities & Services at Mill House Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Mill House Care Centre to the centre of Fakenham?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mill House Care Centre to verify any information. View our terms and conditions. Mill House Care Centre has an Enhanced Service -more info.