






Mill House is a 3 unit residential mental health service set in the tranquil village of Great Ryburgh. The site comprises of 9 single occupancy bungalows; Mallard, a purpose built 17 bed ground floor unit, and Millhouse, a beautifully refurbished 14 bed Georgian property.
Their grounds feature stunning views of the river Wensum and nature reserve, an outdoor gym and beautifully maintained gardens. The property itself has multiple lounges, an arcade...
Care Provided by Mill House Care Centre
Primary Care Categories
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Mill House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Prime Life Ltd
- Private Owned
Person in charge
- DELFI GOODINGS (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages from 18 to 65
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: -1
Room Information
- Single Rooms (44)
Mill House Care Centre Reviews (16)
Mill House Care Centre has a Review Score of 8.1 (8.119) out of 10, based on 3 reviews in the last 2 years.
Over all time Mill House Care Centre has 16 reviews.
Although mother-in-law could be difficult at times, requiring two or more staff constantly, she was treated with dignity and good humour, with some members of staff going out of their way to keep her happy. We have felt that Mill House staff have cared for her extremely well and always kept us informed of any changes.
Thank you for your kind words and for taking the time to complete this review.
praise for the team on all levels for the absolute love, Kindness and care given to Nanny. She has been happy here from the day she stepped into the building and has always said in her words 'oh they are so lovely' she has often said 'I cannot believe how lucky I am to be here'. She is now palliative and the care for her and us as a family is exceptional, dignity, respect and compassion. Thank you!
My mother has been a resident at Mill House for 18 months, she receives a high level of support, interaction and personal care from the team. She is happy and well looked after and has built a bond with many of the care team during her time there. The leadership is very effective and the general operation and surroundings are comfortable, clean and safe. The gardens are well-maintained and provide a pleasant outdoor space. The team at Mill House are welcoming and have good rapport with family members and visitors. Communication concerning resident needs and care/health questions are dealt with promptly. I have witnessed genuine warmth from the team and observed respect and dignity for residents. Activities are planned and geared towards the residents' engagement needs and provide some much-needed entertainment.
Thank you for taking the time to do this review and for your kind words.
Mum had been a resident of Mill House for 7 years when she sadly died on April the 7th 2024. The care and support for both her and myself was unsurpassable. Mum died surrounded by love and care and with immense dignity. Her care over the past 7 years has been wonderful. She was immensely happy and the staff were always so respectful and full of care and compassion. The only blip was two years ago when a lot of agency staff were used. The current manager is beyond compare, truly wonderful and leading a strong, caring and efficient team.
Thank you for taking the time to complete this review at a difficult time for you and your family. Your kind words are truly appreciated.
Mum in for respite care for 3 weeks, 5 days in, visited to replenish her personal items, only to be informed she had fallen the evening before. We were not told and my mum was left in pain. The on-site deputy manager at that time, eventually came and saw mum after our urgent request. She was very angry and upset. Urgent trip to A&E with suspected broken arm. We were not notified of the fall, despite leaving permission for contact anytime day or night, were it necessary. No pain relief. This has set my mum back, being unable to use her dominant hand for 3 weeks, as she had been doing. The current manager had only been there for 3 days when mum started, herself then going on her 2 weeks leave. There sadly does not appear to be sufficient enough staff/resident ratio. This has had a severe impact for respite going forward as mum becomes very angry, anxious, and rigid when confronted with such a position. I would not recommend, putting your loved ones in here at present.
My husband receives considerate care and enjoys the company of the staff who are always friendly and willing to help or answer any queries. He has settled very well after only a few months and has told me he would not like to be anywhere else.
Staff have been excellent during COVID which has been a testing time for everyone.
Well done and thank you.
A lot of work has been put into Mill House, standards are much better. Staff and managers are always helpful and welcoming. The staff are very friendly to my mum and always making sure she is comfortable and supply her every needs. The building is colourful and cheerful, having worked in care myself, I know how important this is. I feel confident that my mum is in good hands and being looked after very well.
It is very well led - the staff are helpful and cheerful.
Unfortunately, we knew before the move that my Mum was deteriorating quite quickly, and end of life was looming, feeling content she was in good hands was such a blessing! Mill House is lovely, the staff were very kind, attentive, welcoming, nothing ever seemed too much trouble, and we were always kept well informed on how she had been between visits.
My Mum passed away on the 9th Nov '20. Many thanks to the manager and the staff, her end of life care was exceptional, everything and more than we could have wished for at this very sad time. Very grateful.
What an amazing team! All the staff here are fantastic, so caring, thoughtful, polite and helpful. Mum's stay here was faultless. This place has that lovely homely feeling to it. The new lady manager is incredible and is extremely knowledgeable on all aspects of care. And her dedication to care for people is so reassuring when you are unable to see your loved one. The manager kept the family informed regularly by telephone. And my mum's end of life care was exceptional. I am so very grateful to all the staff for everything that was done for my mum. And I really do not have the words to thank you all enough. I would definitely recommend this care home.
Thank you so much to the manager and his amazing team, which has excelled under his leadership. Dad has never looked better.
A big "thank you" to all at Mill House for your superb professional care.
Most staff are very kind and caring but in my opinion many are not trained well, if at all and at least one does not appear to be able to care for himself. I have been informed by a senior member of staff that there has been no cleaner employed for six weeks. (That was two weeks ago) still no cleaner! Most staff do their very best in the circumstances. Some of the staff are commendable.
My uncle was only at Mill House Care Centre for a short time to receive respite care but we felt the jewel in the crown of this home was the staff. From the manager, through the ranks of the carers to the laundress and cleaners everyone has the interests for the residents as their top priority. On the many occasions that we visited my uncle we never heard one carer treat each resident with anything but kindness and compassion. The setting for this home is quiet and secluded and on sunny days the gardens and surrounding would be delightful.
The team at Mill House are fantastic . They provide my Father with excellent care and have made the difficult decision of moving my Father into care a much easier decision. They offer lots of stimulation when he up for it and allow him space when he needs to be quiet. They have and continue to work with me over the best way to care for my Father.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 April 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Mill House Care Centre.
There are no upcoming events for Mill House Care Centre.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Prime Life Ltd
Accreditations
There are no accreditations posted yet for Mill House Care Centre.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Mill House Care Centre
What types of Care is Mill House Care Centre registered for?
Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Mill House Care Centre have?
There are 44 Single Rooms.
What are the Facilities & Services at Mill House Care Centre?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Mill House Care Centre to the centre of Fakenham?
3.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mill House Care Centre to verify any information. View our terms and conditions. Mill House Care Centre has an Enhanced Service -more info.