The Salisbury Residential Home

20 Marine Crescent, Great Yarmouth NR30 4ET
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10 59 Reviews
  • The Salisbury Residential Home, Great Yarmouth
The Salisbury Residential Care Home is ideally situated on the seafront in Great Yarmouth, opposite waterways.

It offers single and shared accommodation, some with en-suites.

There are specially designed bathrooms to enable all residents to have a bath or shower as they wish.

The care home is for people who require residential care and for those with dementia. All of the staff are trained to a high standard to meet residents' needs and requirements.

Every resident has a person-centred care plan to ensure, it provides the highest quality of care specifically for them whilst taking into account their individual needs, hobbies and interests.

There is a designated activities person who organises daily activities and outings to promote the residents well being.

Its main purpose is to provide a high level of care in a person-centred way, while promoting residents' dignity and independence at all times.

In April 2024 the Salisbury care home won an award for most compassionate assisted living care home in Norfolk at the Social Care Awards.
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Care Provided by The Salisbury Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1200
  • Self-Funded Residential Dementia Care: £1050 – £1200
  • RESPITE Self-Funded Residential Care: £1050 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1200

Hair dressing and chiropody is private.and any personal items bought for the service users are invoiced .
Fees will be reviewed on each individuals needs.

The price(s) shown are provided by the care home. Contact The Salisbury Residential Home for full pricing details and T&Cs.

Contact The Salisbury Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Salisbury Residential Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Salisbury Residential Home Ltd
  • Privately Owned

Person in Charge

  • Nicola Humpheys (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • Arrangements can be made for the night time if there is needed at special times.

Parking

  • Parking in front of the home and side parking is available as well.

The Salisbury Residential Home Reviews (59)

10

The Salisbury Residential Home has a Review Score of 10 (9.982) out of 10, based on 23 reviews in the last 2 years.
Over all time The Salisbury Residential Home has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Salisbury Residential Home
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Total of 59, showing 21-40
Review from Salv S (Son-in-law of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the care at the Salisbury outstanding- they took care of my father-in-law with such compassion in his last days and gave our family the sort of care and attention that is reserved for close family and friends - thank you to the Salisbury for making the last days of his and his large family
as special as can be in difficult circumstances.
Reply from Sunita Nagpal, Provider at The Salisbury Residential HomeThank you so much for your review. Our aim is to provide the best care and support to our residents and their families.
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Review from Sylvie J (Daughter of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has cared for my mother for the last 18 months, Mum sadly passed away on the 16th of July 2024. Her care during the last 18 months has been second to none and cannot be faulted. The staff are all very professional and caring both to the residents and their families. I have absolutely no hesitation
in recommending this home to anyone.
Reply from Nicola Humphreys, Manager at The Salisbury Residential HomeThank you so much for your review. Our aim is to provide the best care and support to our residents and their families.
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Review from Lorraine M (Daughter of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents are residents of The Salisbury. The staff are second to none, absolutely amazing, kind and so very patient.
My worries over my parent's care has disappeared since my parents moved in here. The manager and her team are exceptional and I would have absolutely no hesitation in recommending
the home to anyone who was in need of their help and care.
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Review from K B (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant - mum was treated with compassion, dignity, love and kindness by all the staff - nothing was too much trouble - staff supported us as a family right through mum's stay. Mum could no longer be in her own home but this care home was just as good. All staff lovely and caring.
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Review from Donna G (Granddaughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Salisbury Residential Home really does go above and beyond with my grandmother. Not only do they take care of all her needs that you would expect a care home to do but they also treat her like family. That might be persuading her to try something she doesn’t want to do, giving her a kiss on her
head or a hug when she is getting upset and emotional or brushing her hair out of her eye. They do this with a smile on their face and often with little to no thanks from my grandmother if she is feeling unhappy. When I have had a bad visit with her it lifts my heart to see how happy she is when the carers enter the room which is all the proof I need that my grandmother is in exactly the right place for her.
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Review from Stewart P (Son of Resident) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review of The Salisbury Residential Home and all the team is for the excellent care they give my mum. The team are always happy to help and go the extra mile with the care they give to the residents. The facilities are good and aligned to the needs of the residents without being obtrusive to ensure
that everyone is comfortable and it is a home-from-home.
The team carry out various activities such as taking able residents out to the beautiful waterways gardens opposite (weather permitting...) and to the café there, trips to the panto at Christmas and other activities throughout the year. There is live music twice a week in the lounge and importantly for my mum a hairdresser regularly visits and getting your nails painted!
Everywhere is spotlessly clean and the communal dining room is great with a choice of food to suit, plus a tea trolley a points through the day for all residents even if they are in their rooms, which you can bring possessions to make it more homely.
Highly recommend!
Reply from Sunita Nagpal, Provider at The Salisbury Residential HomeThanks for the very positive feedback, it will be conveyed to the team which is encouragement for them to continue with the good work.
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Review from Amy H (Granddaughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All so friendly and always soo helpful. Nothing is ever too much for them.
Always call if we need to know anything. The manager is amazing and really goes above and beyond her job role which is very rare in this day and age.
Reply from Sunita Nagpal, Provider at The Salisbury Residential HomeThanks for the very positive feedback, I will pass it on to the team which gives them encouragement.
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Review from A B (Daughter of Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review of The Salisbury Residential Home is excellent. It was my mum's home for the last three years and four months, until Mum passed in January 2023. I couldn't fault it, Mum was always happy singing and dancing, joining in with lots of activities, watching Christmas shows, comedy films and lots
more entertainment going on. The Salisbury Residential Home was spotlessly clean, the food was very good and the care and love Mum received were excellent. Nothing was too much trouble. I would highly recommend The Salisbury Residential Home to family and friends. Thank you for your excellent care for my mum.
Reply from Sunita Nagpal, Provider at The Salisbury Residential HomeThanks very much for the very positive feedback, it gives encouragement to the team.
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Review from Brian R (Son of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into The Salisbury Residential Home in September 2020 where she has been very happy and always had a smile on her face. When we visited we were treated very well by the friendly staff, the home was spotless and a very safe place for Mum to be. The food was very good and Mum loved her cups of
tea. Any communication was always dealt with quickly and always ready to answer any questions we had. A lovely place, three years of happiness for my mum. We cannot ask for anymore.
Reply from Sunita Nagpal, Owner at The Salisbury Residential HomeThank you for your support throughout, Mum was a pleasure to care for.
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Review from C S (Relative of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been in The Salisbury Residential Home for a few years now. The staff have always been kind, caring, fun and active. I am informed of any issues immediately and the staff all bend over backwards to help with anything. Very happy here and wouldn't hesitate to recommend the home. Thank you!
Reply from Sunita Nagpal, Owner at The Salisbury Residential HomeThank you for your kind words and your continuous support.
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Review from Sharron W (Daughter of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Salisbury continues to offer my mum an excellent standard of care. The management and staff have been fabulous throughout the past year ensuring we are still able to communicate easily with our loved ones in these difficult times.
We are informed immediately if there are concerns about Mum, and
these are addressed by the staff/management straight away; I am confident that she is safe and secure in their care. The level of cleanliness is outstanding, and it shows by how well the whole team has worked through the pandemic, keeping it totally COVID free - which is absolutely amazing, and I know the team have made sacrifices within their own families, which I cannot thank them enough for.
I love the Facebook page showing photos/videos of the well thought out and creative activities the residents are kept busy and stimulated by taking part in and also celebrating life events.
The management is always visible, and it is great to see them openly praise and reward their brilliant staff.
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Review from Lynn P (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Salisbury team are the most amazing people and have worked wonders for my Mum in giving her a far better quality of life than she was able to have at home. Their care and support have given her a new lease of life.
Recently, they went over and beyond when my Dad passed away to help her understand
what had happened and be involved in their own mini-wake on the day of the funeral with lots of photos, the order of service, the music they both enjoyed and special cakes to mark his passing. We couldn't have asked for more.
Reply from Sunita Nagpal, Provider at The Salisbury Residential HomeThanks very much for choosing The Salisbury.
It encourages the team to continue with good standards of care!
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Review from Tracy H (Daughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has Alzheimer's and went into The Salisbury in February 2020. It was a heartbreaking decision for the whole family. But, it's actually been the best decision! She's safe, get's all the correct meds at the correct time in the correct dosage, she's eating better, she's stimulated with all the activities
such as arts and crafts, musical entertainment etc. She's now settled and happy. The staff, led by the amazing manager, are all brilliant, caring, professional people. Recently we sadly lost our dad. The manager and her team made a banner, stood outside as the hearse drove by for mum to say her goodbyes. They printed photos of dad and mum from their early days, played their favourite songs and held a wake for her. My sister and I were amazed at all the trouble they went to and so grateful.
On top of all that, the home is one of the few to have remained completely covid free, residents and staff, all year! That's an amazing accomplishment! They should be commended.
Reply from Sunita Nagpal, Provider at The Salisbury Residential HomeThanks for such positive feedback. It has been difficult times for all. Keep in touch and stay safe.
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Review from Christine P (Daughter of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past weeks, since my dear Dad was admitted to the Salisbury, I have been continuously amazed by his progress. I have not seen him look so well and happy for many years. Through Facetime and photos, I am seeing my dad having a life again, interacting with residents and staff, enjoying activities.
He now recognises me and with the wonderful encouragement of carers, we are able to have conversations and share lovely memories again. At home, he had become uncommunicative and closed down which was heartbreaking. I know he is now loved and properly cared for and enjoying life again. I have lost my stress and regained my life too. My thanks to the staff of this lovely home, my dad's new home, where he also has memories of 30 years ago, when a dear friend was a resident here.
Reply from Sunita Nagpal, Provider at The Salisbury Residential HomeThanks for the very positive feedback. I will pass this to the staff and it gives them encouragement to maintain the standard of care. Good to connect with you after such a long time.
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Review from J R (Niece of Resident) published on 9 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff that I met were very helpful and friendly. All the rooms that I went into were very nice, clean and cosy.
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Review from T H (Daughter-in-law of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cleanliness is outstanding, very homely, food excellent with choices. Staff very friendly and helpful. Lots of activities going on, residents happy, security very good. Staff caring and respect residents privacy. All residents are encouraged to take part in all celebrations regardless of what it is.
A
lovely home, my mother-in-law was very happy there.
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Review from R B (Son of Resident) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Before my mother's death in September she had been a resident at The Salisbury for about 10 years. During all this time she had been made to feel that The Salisbury was her home, I believe that this says everything.
Staff were excellent throughout this time, and I couldn't praise them high enough.
All I can say to them is thank you!
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Review from Vanessa E (Daughter of Resident) published on 16 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to send a huge and heartfelt thank you to all the staff who looked after my father in the last few weeks of his life. You all cared for my beloved dad with respect, compassion and dignity and he would have thanked you himself if he could have. As a family, we were greatly moved to see staff
outside as the cortege passed by. Thank you for your support on such a difficult day. My dad was a wonderful man and dementia is a terrible thing to observe in a loved one. He is now at peace and no more suffering. He will live in our hearts forever. I was unable to thank you all personally, so I hope this message will go some way to sending our very grateful appreciation. Kindest regards and thanks to you all from the Welsh side of the family.
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Review from C S (Wife of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care the carers give my husband is extremely good. I know he is being well looked after, nothing is too much trouble. The home is very clean and his room is very good.
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Review from R M (Husband of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found the staff very friendly and professional.
At times they seem to be short of staff, possibly just over the holiday periods.
The management are very competent and helpful.
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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for The Salisbury Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.982 for The Salisbury Residential Home is calculated as follows: ( (269 Excellents x 5) + (5 Goods x 4) ) ÷ 274 Ratings = 4.982
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Salisbury Residential Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (0)

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