Westfield House, Dereham, Norfolk
Westfield House, Dereham, Norfolk
Westfield House, Dereham, Norfolk

Westfield House, in Dereham, specialises in autism.

The service has strong community links and residents are encouraged to maintain an independent lifestyle, with good nearby amenities and scenic parkland.

Standards set out by the Care Quality Commission are adhered to, with carers aiming to achieve a consistency of service but a flexible living environment.

Group: Black Swan International Ltd

Person in charge: Richard Rogers (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users

Registered Care Categories*: Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Asperger Syndrome • Autism/ASD • Challenging Behaviour • Down Syndrome

Admission Information: Ages 18+.

Single Rooms: 12

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single £1200 – £2700 (These prices are only a guideline, please contact Westfield House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Westfield House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 21 hours ago

Single En Suite

Reviews

9.8 Westfield House has a Review Score of 9.8 (9.783)

The Review Score of 9.8 (maximum of 10) for Westfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Westfield House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.783 for Westfield House is calculated as follows: ( (68 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Westfield House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 6 Reviews ÷ 2.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westfield House?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westfield House

  • Resident / Service User
    4
  • Father of Resident/Service User
    2
  • Mother of Resident/Service User
    1

I like living at Westfield House. The staff are friendly and I like the manager and deputy and all the staff at Westfield House. It has helped me progress being here and made me more independent.

How likely would you be to recommend Westfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like it at Westfield House. All staff on days and the night staff. I like talking to people who understand and take the time to listen to me. I have made some good friendships with other residents who live at Westfield. I am in a relationship with another resident at Westfield and I am pleased that Westfield staff treat us as a couple.

How likely would you be to recommend Westfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've only been here for five months and it is fantastic. The manager is so approachable and so are all the staff. They enjoy doing things I like doing, for example, playing my Xbox with me, taking me to the cinema, sometimes even out of the working hours and they go above and beyond their duty of care and have helped me pay off my debt.

How likely would you be to recommend Westfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We would like to express how pleased we are with Westfield House Toftwood Dereham. The manager, key workers and all support workers are fantastic. The work they do with our son is brilliant. The food they provide, as he is a fussy eater, they will prepare. If he doesn't like what is on the menu they will cook something which he likes. The personal care he receives again can't fault it and always smartly dressed, He is offered art, watching DVDs, going out and doing lots of activities. Every member of staff knows him and what we like about Westfield. There aren't many agency staff, yet the three they use are always the same which he likes as with autism he hates change. Westfield House in Toftwood Dereham is a residential home for people with autism which works so well for him. Westfield works so closely with us as parents and tells us if he is not well or feeling anxious and explain what are they doing and involve us as parents. Well done everyone a Westfield House.

How likely would you be to recommend Westfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My son has recently moved into Westfield within the last month. Right from the start, it was easy to see the passion that the staff have to help, their communication with myself has been second to none, and it is very clear their desire to make a difference to my son in his everyday life. His happiness and health are first and foremost in everyone's thought's, so any praise given is not enough.

How likely would you be to recommend Westfield House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are friendly and help the clients with what they need doing. The staff help me with preparing the meals, at tea times. Everyone gets taken out in the community with a member of staff. They encourage our hobbies, make sure the place is nice and tidy. The staff help me with my banking, as well as sorting out a weekly activity list.

How likely would you be to recommend Westfield House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Don't Know

I have seen a positive change in my son since he moved to Westfield House, I cannot fault the standard of care and home in any way.
The home is always welcoming and relaxed when I visit. The food and drink on offer is varied.

How likely would you be to recommend Westfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Westfield House