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Care Homes Owned by Black Swan Care Group - Physical & Learning Disability Homes

9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Black Swan Care Group - Physical & Learning Disability Homes
Black Swan Care Group - Physical & Learning Disability Homes provides welcoming care homes for people needing support.

Offering care homes and care services across Norfolk, Cambridgeshire, Essex, Lincolnshire and Suffolk, the care group has a team of trained staff.

The staff take time to understand the likes and dislikes of residents and provide interesting activities and entertainment based on their individual preferences.

Black Swan Care Group - Physical & Learning Disability Homes Locations (4)

 
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4 Care Homes owned by Black Swan Care Group - Physical & Learning Disability Homes
Belamacanda

172/174 The Street, Little Clacton, Clacton-on-Sea CO16 9LX 

9.5 32 reviews
"My elderly brother moved here from a larger residential home where he had lived quite happily for many years, but which no longer suited…"   Read all 32 reviews
Location Type Care Home

Belamacanda is a twenty-two bedroom residential care home that is ideal for the needs of people with physical disabilities, for both short and long-term requirements. Carers have a wide range of experience in helping with numerous health conditions,… Read more about Belamacanda

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Residential Care
  • Younger Adults
  • Physical Disability
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 22 Rooms
Westfield House

12 Westfield Road, Toftwood, Dereham NR19 1JB 

9.3 20 reviews
"My brother has been a resident at Westfield House for 6 years and I visit regularly, often unannounced. I have nothing negative to stay.…"   Read all 20 reviews
Location Type Care Home

Westfield House, in Dereham, specialises in autism. The service has strong community links and residents are encouraged to maintain an independent lifestyle, with good nearby amenities and scenic parkland. Standards set out by the Care Quality… Read more about Westfield House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Residential Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • 12 Rooms
Drummonds

The Street, Feering, Colchester CO5 9QJ 

9.0 37 reviews
"The day staff are absolutely brilliant nothing is too much to help with all managers/seniors are so lovely too. So caring kind and patient…"   Read all 37 reviews
Location Type Care Home

Drummonds provides innovative and inclusive care for individuals over the age of 18 with learning and/or physical disabilities in Essex. The home offers residential and respite care for up to 41 individuals. Care offered at Drummonds is focused on… Read more about Drummonds

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Residential Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • 45 Rooms
Mid Meadows

72/74 Elm Tree Avenue, Frinton-on-Sea CO13 0AS 

9.0 25 reviews
"My daughter is very happy in Mid Meadows. The staff are excellent. I cannot speak more highly of the care she is receiving.…"   Read all 25 reviews
Location Type Care Home

Mid Meadows is a versatile care facility, with an twenty-one person capacity, that welcomes services users with a range of personal care needs, including physical and learning disabilities. The home's interior offers a spacious environment and a pleasing… Read more about Mid Meadows

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Residential Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Acquired Brain Injury
  • 22 Rooms

Black Swan Care Group - Physical & Learning Disability Homes Reviews (114)

9.2
Black Swan Care Group - Physical & Learning Disability Homes has a Group Review Score of 9.2 (9.214) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group - Physical & Learning Disability Homes must have a Review Score.

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Review of

Belamacanda

from Ann H (Mother of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and willing. Our son is very happy and seems to be popular with the staff.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Belamacanda

Thank you for your really lovely words about the care and support provided at Belamacanda. You're absolutely right, your son, like all our residents, is well loved by the staff at the home.

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Review of

Belamacanda

from D C (Brother of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

MY sister appeared to be very happy; she usually is. She is well cared for and has a very good relationship with the staff. The staff are very friendly and inviting, and always find the time to attend to my sister's needs. Her room and general facilities are clean and tidy.

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Review of

Belamacanda

from Janet N (Sister of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly brother moved here from a larger residential home where he had lived quite happily for many years, but which no longer suited him and where he was displaying signs of distress.
Moving to Belamacanda has turned out to be the best thing for him. Its smaller setting with fewer residents with
complicated needs, gives it a more homely feel to where he was before, and now my brother is much happier and calmer. The staff are all very friendly and attentive, and makes us welcome when we visit.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Belamacanda

Thankyou for your really thoughtful comments about the care and support your brother is receiving at Belamacanda, we're so pleased he is settled and happier. We will pass your comments on to the staff.

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Review of

Belamacanda

from A J (Niece of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care, staff are always friendly. Residents needs well catered for.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Belamacanda

Thank you for your extremely kind comment about Belamacanda - we will pass on your comments to the team.

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Review of

Mid Meadows

from J H (Sister of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Its a happy home, only thing sometimes is lack of communication about brother feed back of how he is update of appointments and meetings, of his future etc. Needs to be encouraged to do more get out more trips, and someone to talk to, he gets lovely but a great care home overall.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Mid Meadows

Thank you for your kind words about Belamacanda, we will pass on your comments to the team at the home about communication, we're pleased that you think its a great home overall.

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Review of

Mid Meadows

from V B (Mother of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is very happy in Mid Meadows. The staff are excellent. I cannot speak more highly of the care she is receiving.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Mid Meadows

Thank you for these lovely comments, we're so pleased your happy with the care and support your daughter is receiving at Mid-Meadows.

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Review of

Westfield House

from K L (Sister of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Westfield House for 6 years and I visit regularly, often unannounced. I have nothing negative to stay. The staff are professional, caring and friendly. Management are efficient and approachable. Activities are varied and plenty.
The lack of a downstairs shower room
is a downside for some.
'Well done' and 'thank you' to the amazing staff. You are fantastic!

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Review of

Westfield House

from T P (Mother of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been a resident at Westfield House since 2018. During that time he has settled down and matured into a young adult. The staff are always very sensitive to his needs and disability and treat him with great respect. The atmosphere at the home is always warm and welcoming when we visit. Everyone
seems very happy there!

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Review of

Westfield House

from Dalton E (Grandson of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are welcoming when I enter, always offering me a chair when I come visit my grandmother and always making sure we are offered a drink and making sure she's okay at all times by ensuring she's got a drink and she's comfortable in her chair.

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Review of

Mid Meadows

from Susan L (Sister of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Mid-Meadows highly enough. My sister has been a resident since 2022. Her age was 55 then.
The whole community is fabulous. She does so much more than she did when she lived with our parents.
From the amazing staff member who organises entertainment and activities to the fabulous
care staff and catering staff, it really is 10 out of 10.
She has a really lovely friendship group with other residents that has made such a difference.

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Review of

Drummonds

from E P (Respite Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The day staff are absolutely brilliant nothing is too much to help with all managers/seniors are so lovely too. So caring kind and patient would definitely recommend someone come for respite or to stay here, the residents are so kind too, and there are also lots of fun activities to do.

Reply from Zoe Cattermole, Regional Manager at Drummonds

Thank you for your very kind review its great to hear that you enjoyed your stay. It was a pleasure to have you at Drummonds and you are always welcome to visit or stay again if you need to.

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Review of

Mid Meadows

from J P (Sister of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm and friendly experience from management and staff with any questions I asked are readily answered and my mind is put at ease. Mid Meadows has a very happy atmosphere and does their utmost to keep the residents entertained.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Mid Meadows

Thank you for your kind comments about the care and support provided at Mid Meadows.

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Review of

Belamacanda

from I S (Father of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son sometimes has challenging behaviour and the staff have coped with this well. I am pleased with the professionalism they have shown. I would have liked more success in encouraging my son to engage with other residents and activities in the home but realise how stubborn he can be. He says he is
happy at Belamacanda.

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Review of

Belamacanda

from Patricia K (Sister of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been impressed with the care and service.
Thank you.

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Review of

Belamacanda

from Diane B (Mother of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am completely happy with the care that my daughter receives. The care home is clean and my daughter receives all the care that she needs, both physically and mentally. The staff are very understanding and helpful.

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Review of

Belamacanda

from Ben F (Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I became a resident last month, I have been made to feel welcome, all the carers and other staff are so supportive, I feel safe here.
Moving to Clacton from Braintree was something I had to do as I wanted a fresh start, plus with my mobility problems, I know that I will get the help I need.
Thank
you Belamacanda.

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Review of

Belamacanda

from Ian F (Father of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a resident in Belamacanda for about a month; he is very happy there. The first time I visited him, there was a very friendly welcome from both residents and staff, superbly equipped and very clean. I quickly got the distinct impression it was like a big family all living under the same
roof. Excellent home.

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Review of

Westfield House

from Carol G (Sister of Resident) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are delighted with the care and support that my brother receives from the manager and his staff. He recently had a stay in hospital where the staff stayed with him 24 hours because he is non-verbal and was very frightened. We cannot thank them enough.

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Review of

Drummonds

from H T (Mother of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to our daughter's autistic spectrum behaviours, she is difficult to integrate socially, but she appears to be settling and we are optimistic that she will become more integrated in the future, as she did manager to integrate while attending day care.

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Review of

Drummonds

from M G (Father of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been living at Drummonds since July 2022. I’ve never seen her so happy as she is now! The care she receives is excellent. She is constantly stimulated with entertainment and activities. The carers are amazing they really do care. The support that my daughter gets when she has any kind
of health problem is fantastic. Not one negative thing to say about the place.
Thanks every one who works there.

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Awards / Recognitions (0)

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Frequently Asked Questions about Black Swan Care Group - Physical & Learning Disability Homes

How many Care Homes does Black Swan Care Group - Physical & Learning Disability Homes own?

Black Swan Care Group - Physical & Learning Disability Homes own 4 Care Homes.

Which Black Swan Care Group - Physical & Learning Disability Homes Care Homes have the highest review score?

Belamacanda, Westfield House & Drummonds have the highest review score.
Black Swan Care Group - Physical & Learning Disability Homes in Essex Black Swan Care Group - Physical & Learning Disability Homes in Norfolk

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