Care Home Owned by Black Swan Care Group - Physical & Learning Disability Homes in Norfolk
9.2
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Norfolk for Black Swan Care Group - Physical & Learning Disability Homes are showing below.
Black Swan Care Group - Physical & Learning Disability Homes Locations in Norfolk (1)
Westfield House
9.3
20 reviews
12 Westfield Road, Toftwood, Dereham NR19 1JB
"My brother has been a resident at Westfield House for 6 years and I visit regularly, often unannounced. I have nothing negative to stay.…" Read all 20 reviews
Location Type Care Home
Westfield House, in Dereham, specialises in autism. The service has strong community links and residents are encouraged to maintain an independent lifestyle, with good nearby amenities and scenic parkland. Standards set out by the Care Quality… Read more about Westfield House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Residential Care
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Mental Health
- Visual / Hearing Impairment
- 12 Rooms
Black Swan Care Group - Physical & Learning Disability Homes Reviews in Norfolk (20)
9.2
Black Swan Care Group - Physical & Learning Disability Homes has a Group Review Score of 9.2 (9.214) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group - Physical & Learning Disability Homes must have a Review Score.
Review of
Westfield House
from K L (Sister of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother has been a resident at Westfield House for 6 years and I visit regularly, often unannounced. I have nothing negative to stay. The staff are professional, caring and friendly. Management are efficient and approachable. Activities are varied and plenty.
The lack of a downstairs shower room
The lack of a downstairs shower room
is a downside for some.
'Well done' and 'thank you' to the amazing staff. You are fantastic!
'Well done' and 'thank you' to the amazing staff. You are fantastic!
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from T P (Mother of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our son has been a resident at Westfield House since 2018. During that time he has settled down and matured into a young adult. The staff are always very sensitive to his needs and disability and treat him with great respect. The atmosphere at the home is always warm and welcoming when we visit. Everyone
seems very happy there!
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from Dalton E (Grandson of Resident) published on 22 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are welcoming when I enter, always offering me a chair when I come visit my grandmother and always making sure we are offered a drink and making sure she's okay at all times by ensuring she's got a drink and she's comfortable in her chair.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from Carol G (Sister of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband and I are delighted with the care and support that my brother receives from the manager and his staff. He recently had a stay in hospital where the staff stayed with him 24 hours because he is non-verbal and was very frightened. We cannot thank them enough.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from Beccy E (Sister of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I’m so thankful for Charlotte and valentine for bringing my brother down to London. It was amazing to see him after quite a few years. He came with his friend and both of them seemed to have had a great day. I can’t believe how healthy and happy he is. He seems to have a great connection with the staff
Also thank you to Paul who allowed it. We were all tired by the end of the day. So thanks again guys
From one happy little sister
From one happy little sister
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from Janice G (Sister of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother moved into Westfield House in June 2022. He had already chosen how he wanted his room to be decorated and this was all done ready for him to move in. Since he moved in, he has seemed very happy and settled in quickly. Whenever we take him out he is always welcomed back by the staff and is
always happy to return.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from K D (Mother of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It's been a very unusual year, but I feel in the circumstances, you have kept everyone safe even when Covid did hit the home in January. You have kept the residents occupied; the only thing I feel would have helped is maybe investing in an Ipad or tablet so residents can do face-to-face with family.
Keep up the good work. You can get through this; the light at the end of the tunnel is getting bigger!
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from Claire T (Partner of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Friendly staff. Management are extremely efficient and on the ball. Lots of great communication between us all. My son seems happy. I believe the home to be clean and safe. Waiting for Covid restrictions to lift, so my son can engage in all the activities in the local community.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from Kenneth S (Grandfather of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff is always very pleasant and helpful. Our grandson is always happy to return there after we have him out for a trip and he is always tidy and presentable when we pick him up.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from S P (Father of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff at Westfield House are outstanding and looked after our son in a caring and understanding manner.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from Graham H (Partner of Resident) published on 2 December 2019 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have some recent experience of two residential care homes for elderly people in north London and while Westfield House caters for a different sector, I have been very impressed with the staff, the care that everyone I have met has displayed and particularly the efforts made to provide meaningful and
interesting activities for the residents. The staff seem well trained and motivated and Westfield compares very favourably indeed with my previous experience of residential care.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from N H (Resident) published on 22 November 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have lived at Westfield House for nearly two years now. It has been great thanks to the manager and all of the staff. They are always there when you need them, whether you are in trouble or just need a chat, they are there. You can have a laugh and a joke with them all at Westfield House. This is
a great home, and most of all this is my home and my family.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from V W (Partner of Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are amazing and caring and welcoming. The food is excellent and they are very respectful.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from J S (Grandmother of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff always friendly and courteous. Residents all seem very happy.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from David S (Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I like living at Westfield House. The staff are friendly and I like the manager and deputy and all the staff at Westfield House. It has helped me progress being here and made me more independent.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from Paula D (Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I like it at Westfield House. All staff on days and the night staff. I like talking to people who understand and take the time to listen to me. I have made some good friendships with other residents who live at Westfield. I am in a relationship with another resident at Westfield and I am pleased that
Westfield staff treat us as a couple.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from Nick F (Father of Resident) published on 17 March 2017 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We would like to express how pleased we are with Westfield House Toftwood Dereham. The manager, key workers and all support workers are fantastic. The work they do with our son is brilliant. The food they provide, as he is a fussy eater, they will prepare. If he doesn't like what is on the menu they
will cook something which he likes. The personal care he receives again can't fault it and always smartly dressed, He is offered art, watching DVDs, going out and doing lots of activities. Every member of staff knows him and what we like about Westfield. There aren't many agency staff, yet the three they use are always the same which he likes as with autism he hates change. Westfield House in Toftwood Dereham is a residential home for people with autism which works so well for him. Westfield works so closely with us as parents and tells us if he is not well or feeling anxious and explain what are they doing and involve us as parents. Well done everyone a Westfield House.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from Andy D (Father of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My son has recently moved into Westfield within the last month. Right from the start, it was easy to see the passion that the staff have to help, their communication with myself has been second to none, and it is very clear their desire to make a difference to my son in his everyday life. His happiness
and health are first and foremost in everyone's thought's, so any praise given is not enough.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from Christian G (Resident) published on 16 December 2016 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are friendly and help the clients with what they need doing. The staff help me with preparing the meals, at tea times. Everyone gets taken out in the community with a member of staff. They encourage our hobbies, make sure the place is nice and tidy. The staff help me with my banking, as well
as sorting out a weekly activity list.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westfield House
from Heather G (Mother of Resident) published on 1 September 2016 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have seen a positive change in my son since he moved to Westfield House, I cannot fault the standard of care and home in any way.
The home is always welcoming and relaxed when I visit. The food and drink on offer is varied.
The home is always welcoming and relaxed when I visit. The food and drink on offer is varied.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Loading...
Awards / Recognitions (0)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Black Swan Care Group - Physical & Learning Disability Homes to verify any information. View our terms and conditions. Black Swan Care Group - Physical & Learning Disability Homes has an Enhanced Service – more info.