Care Homes Owned by Black Swan Care Group - Physical & Learning Disability Homes in Norfolk

'Well done' and 'thank you' to the amazing staff. You are fantastic!

Our son has been a resident at Westfield House since 2018. During that time he has settled down and matured into a young adult. The staff are always very sensitive to his needs and disability and treat him with great respect. The atmosphere at the home is always warm and welcoming when we visit. Everyone seems very happy there!

All the staff are welcoming when I enter, always offering me a chair when I come visit my grandmother and always making sure we are offered a drink and making sure she's okay at all times by ensuring she's got a drink and she's comfortable in her chair.

My husband and I are delighted with the care and support that my brother receives from the manager and his staff. He recently had a stay in hospital where the staff stayed with him 24 hours because he is non-verbal and was very frightened. We cannot thank them enough.

From one happy little sister

My brother moved into Westfield House in June 2022. He had already chosen how he wanted his room to be decorated and this was all done ready for him to move in. Since he moved in, he has seemed very happy and settled in quickly. Whenever we take him out he is always welcomed back by the staff and is always happy to return.

It's been a very unusual year, but I feel in the circumstances, you have kept everyone safe even when Covid did hit the home in January. You have kept the residents occupied; the only thing I feel would have helped is maybe investing in an Ipad or tablet so residents can do face-to-face with family. Keep up the good work. You can get through this; the light at the end of the tunnel is getting bigger!

Friendly staff. Management are extremely efficient and on the ball. Lots of great communication between us all. My son seems happy. I believe the home to be clean and safe. Waiting for Covid restrictions to lift, so my son can engage in all the activities in the local community.

The staff is always very pleasant and helpful. Our grandson is always happy to return there after we have him out for a trip and he is always tidy and presentable when we pick him up.

The staff at Westfield House are outstanding and looked after our son in a caring and understanding manner.

I have some recent experience of two residential care homes for elderly people in north London and while Westfield House caters for a different sector, I have been very impressed with the staff, the care that everyone I have met has displayed and particularly the efforts made to provide meaningful and interesting activities for the residents. The staff seem well trained and motivated and Westfield compares very favourably indeed with my previous experience of residential care.

I have lived at Westfield House for nearly two years now. It has been great thanks to the manager and all of the staff. They are always there when you need them, whether you are in trouble or just need a chat, they are there. You can have a laugh and a joke with them all at Westfield House. This is a great home, and most of all this is my home and my family.

The staff are amazing and caring and welcoming. The food is excellent and they are very respectful.

Staff always friendly and courteous. Residents all seem very happy.

I like living at Westfield House. The staff are friendly and I like the manager and deputy and all the staff at Westfield House. It has helped me progress being here and made me more independent.

I like it at Westfield House. All staff on days and the night staff. I like talking to people who understand and take the time to listen to me. I have made some good friendships with other residents who live at Westfield. I am in a relationship with another resident at Westfield and I am pleased that Westfield staff treat us as a couple.

We would like to express how pleased we are with Westfield House Toftwood Dereham. The manager, key workers and all support workers are fantastic. The work they do with our son is brilliant. The food they provide, as he is a fussy eater, they will prepare. If he doesn't like what is on the menu they will cook something which he likes. The personal care he receives again can't fault it and always smartly dressed, He is offered art, watching DVDs, going out and doing lots of activities. Every member of staff knows him and what we like about Westfield. There aren't many agency staff, yet the three they use are always the same which he likes as with autism he hates change. Westfield House in Toftwood Dereham is a residential home for people with autism which works so well for him. Westfield works so closely with us as parents and tells us if he is not well or feeling anxious and explain what are they doing and involve us as parents. Well done everyone a Westfield House.

My son has recently moved into Westfield within the last month. Right from the start, it was easy to see the passion that the staff have to help, their communication with myself has been second to none, and it is very clear their desire to make a difference to my son in his everyday life. His happiness and health are first and foremost in everyone's thought's, so any praise given is not enough.

The staff are friendly and help the clients with what they need doing. The staff help me with preparing the meals, at tea times. Everyone gets taken out in the community with a member of staff. They encourage our hobbies, make sure the place is nice and tidy. The staff help me with my banking, as well as sorting out a weekly activity list.

The home is always welcoming and relaxed when I visit. The food and drink on offer is varied.