Drummonds, Colchester, Essex
Drummonds, Colchester, Essex
Drummonds, Colchester, Essex

Drummonds provides innovative and inclusive care for individuals over the age of 18 with learning and/or physical disabilities in Essex. The home offers residential and respite care for up to 41 individuals.

Care offered at Drummonds is focused on independence and progression, and staff strive to deliver positive outcomes for all residents. Those at the home are supported by a team of staff who understand that residents’ needs are specific to each individual and often complex. Staff are appropriately trained to ensure they respond in the best way to support individual needs.

Residents are encouraged to communicate using the best method for them, be it through speech, sign language, symbols or objects of reference.

Drummonds also has its very own swimming pool on-site.

Group: Black Swan International Ltd

Person in charge: Stuart Coleman (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Cerebral Palsy • Multiple Sclerosis • Spina Bifida & Hydrocephalus

Admission Information: Ages 18+.

Single Rooms: 41

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £810 – £1500 (These prices are only a guideline, please contact Drummonds to find out the exact price for your requirements.) (These prices are only a guideline, please contact Drummonds to find out the exact price for your requirements.)

Facilities & Services: Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Drummonds: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 25 Oct 2017

Single

Reviews

9.5 Drummonds has a Review Score of 9.5 (9.485)

The Review Score of 9.5 (maximum of 10) for Drummonds is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Drummonds in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.485 for Drummonds is calculated as follows: ( (85 Excellents x 5) + (32 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 134 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Drummonds is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Drummonds?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Drummonds

  • Resident / Service User
    5
  • Friend of Resident/Service User
    3
  • Mother of Resident/Service User
    2
  • Father of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Excellent staff - residents and staff always happy and jovial mood. Facilities constantly being upgraded with loads of activities e.g. Cinema, outings, skittles and bingo, outdoor activities including gardening and looking after hens to name a few. Very caring and attentive to residents needs.

How likely would you be to recommend Drummonds? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Having visited Drummonds over the last few months, there is a fantastic atmosphere now and the manager and staff are all great. I was very impressed with the new cinema room and my friend loves living there.

How likely would you be to recommend Drummonds? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We feel Black Swan are working very hard to improve the overall experience for people living and working at Drummonds. We are very happy thus far. They have a real commitment to finding solutions to enhance people's daily lives.

How likely would you be to recommend Drummonds? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Drummonds has recently been taken over from a charity by Black Swan. The difference already after just a couple of months is astounding. The previous providers did nothing in their last three years except worry about their changing strategy and callously turning their backs on the vulnerable residents - whereas Black Swan has embraced them as human beings, recognising their needs and have delivered a palpable difference, allowing many residents to smile again and be happy. They are also in the process of upgrading the site in the residents' best interests.

I am lost in admiration for their care and attention. Thank you.

How likely would you be to recommend Drummonds? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On arriving, asked in Group 5 but no staff knew his name! Visited room but not there - returning to Group 5 a staff member was coming to find us as my friend was sitting in Group 5! September - visited a staff member was asked by staff to give five people drinks at about 2.30pm. By 3 pm my friend had not yet been given anything. He has little or no speech - we asked and the staff did not know what drink he liked! We told him and said we would help our friend to drink. Hydration is very important and this was mentioned. He said there were a lot of new staff. Training needed. List of likes and dislikes should be in group for people unable to talk.

How likely would you be to recommend Drummonds? Don't know

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Good

Management: Poor

Safety / Security: Satisfactory

Value for Money: Satisfactory

Susan, Operations Manager at Drummonds responded to this review on 23 Mar 2017:

Thank you for your comments and your time on Friday evening to discuss the experiences that you had prior to the transfer of ownership from a charity to Black Swan. Hopefully, I will have reassured you that this is not the level of care that is now being provided at Drummonds. Since we purchased the home in October 2016, we have engaged in an extensive refurbishment programme and have been involving all residents and families in the changes. We have been overwhelmed with the positive feedback. Thanks again for your time and I hope that you are able to visit again soon, to see all of these improvements.

Although its early days, I am quite happy with Black Swan group taking over Drummonds.
There is a need for some handicapped people being in residential care. Living in a small bungalow with a carer would be very lonely for my daughter because she likes chatting to staff members and loves coming home for lunch every few weeks.

How likely would you be to recommend Drummonds? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Good

Staff: Good

Management: Excellent

Rooms: Good

I visit every week. Things are improving fast. I feel black swan have a much better outlook for Drummond (now and future).
* Staff always friendly and polite.
* The resident I visit is always happy.
* Staff accommodating arranging visits to mine. Dropping off and picking up.
* Only one downside, the residents chair is sometimes dirty.

How likely would you be to recommend Drummonds? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It is brilliant now that Black Swan have taken over. It feels like a home now and it's not run by a charity now. I feel more relaxed and comfortable. Changes have been made although there are lots of improvements going on at the moment. I love our new cinema room.

How likely would you be to recommend Drummonds? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like it and it has a good atmosphere and I am glad I never moved before Black Swan took over. Everybody cares.

How likely would you be to recommend Drummonds? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I love it here. All my friends and kind staff to help me. I wouldn't want to live anywhere else.

How likely would you be to recommend Drummonds? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Compare to how it was, it is much better now. Black Swan are going to deliver on all their promises. Having been here since 1978 and I was 17 years old, my Mum and Dad looked for a place for me and in their opinion at the time Drummonds was the best place for me. Now I am older and a bit wiser and although it can be difficult at times. I can cope with it, on the whole, providing I am treated by people in the same way as they would want me to treat them. I love being here and it has to be the right place for your relative as it was for me.

How likely would you be to recommend Drummonds? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since 'Black Swan' took over the care provision at Drummonds in September, the promised improvements to the fabric of the building and the service to residents have proceeded at a pace. The atmosphere is palpably improved and 'Black Swan's' interaction with both residents and family members is very encouraging.

How likely would you be to recommend Drummonds? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

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