Drummonds

An amazing place, the residents all seem happy and they are involved in choosing which new facilities they want. The wheelchair dancing is just great to watch, rarely does anyone crash into another wheelchair - what skill, and much patience by staff to achieve this. Beautiful setting and grounds. The residents make pottery and it is good enough to sell at Open Days. Very well managed.

Well done!

In such a short time our son has been very happy and seems very content when we have visited. This can only be down to the wonderful efforts made by the staff and new manager. Our son does not adapt to changes in any form easily and can only commend all the people involved for ensuring a good transition. The addition of new clients and staff can be overwhelming but things are settling down and we as parents, are hopeful that future changes will all be positive and that he will have a more fulfilling time.

I visit my friend here, I’m always welcomed by the staff and asked if I need any refreshments. My friend is well cared for and looked after.

Friendly caring staff. Well maintained and very well presented. Beautiful modern decor. Stands apart from the perceived care home culture. The henhouse is a nice touch.

The home has a very friendly atmosphere and the residents are well looked after.

This home has improved dramatically since being taken over by Black Swan care group. Very homely and very high standard of care. The cinema room is fantastic.

Excellent staff - residents and staff always happy and jovial mood. Facilities constantly being upgraded with loads of activities e.g. Cinema, outings, skittles and bingo, outdoor activities including gardening and looking after hens to name a few. Very caring and attentive to residents needs.

Having visited Drummonds over the last few months, there is a fantastic atmosphere now and the manager and staff are all great. I was very impressed with the new cinema room and my friend loves living there.

On arriving, asked in Group 5 but no staff knew his name! Visited room but not there - returning to Group 5 a staff member was coming to find us as my friend was sitting in Group 5! September - visited a staff member was asked by staff to give five people drinks at about 2.30pm. By 3 pm my friend had not yet been given anything. He has little or no speech - we asked and the staff did not know what drink he liked! We told him and said we would help our friend to drink. Hydration is very important and this was mentioned. He said there were a lot of new staff. Training needed. List of likes and dislikes should be in group for people unable to talk.

There is a need for some handicapped people being in residential care. Living in a small bungalow with a carer would be very lonely for my daughter because she likes chatting to staff members and loves coming home for lunch every few weeks.

* Only one downside, the residents chair is sometimes dirty.

It is brilliant now that Black Swan have taken over. It feels like a home now and it's not run by a charity now. I feel more relaxed and comfortable. Changes have been made although there are lots of improvements going on at the moment. I love our new cinema room.

I like it and it has a good atmosphere and I am glad I never moved before Black Swan took over. Everybody cares.

I love it here. All my friends and kind staff to help me. I wouldn't want to live anywhere else.

Compare to how it was, it is much better now. Black Swan are going to deliver on all their promises. Having been here since 1978 and I was 17 years old, my Mum and Dad looked for a place for me and in their opinion at the time Drummonds was the best place for me. Now I am older and a bit wiser and although it can be difficult at times. I can cope with it, on the whole, providing I am treated by people in the same way as they would want me to treat them. I love being here and it has to be the right place for your relative as it was for me.

Since 'Black Swan' took over the care provision at Drummonds in September, the promised improvements to the fabric of the building and the service to residents have proceeded at a pace. The atmosphere is palpably improved and 'Black Swan's' interaction with both residents and family members is very encouraging.