Carlton Hall is a residential village located in Carlton Colville and provides a full range of accommodation choices. The village is set in the landscaped grounds of the 18th century Carlton Hall and aims to give residents the opportunity to enhance their quality of life by providing a safe, happy, caring and comfortable family home in a peaceful setting. The home has won Lowestoft in Bloom for the last 3...
Carlton Hall is a residential village located in Carlton Colville and provides a full range of accommodation choices. The village is set in the landscaped grounds of the 18th century Carlton Hall and aims to give residents the opportunity to enhance their quality of life by providing a safe, happy, caring and comfortable family home in a peaceful setting. The home has won Lowestoft in Bloom for the last 3 years.
The original Hall premises encompasses 21 traditional rooms (one a double room available for couples) all with ensuite toilet/sink facilities, the Courtyard Dementia unit encompasses 17 individual rooms with a mixture of ensuite wet rooms or ensuite toilet/sink facilities, The Granary and Bakehouse encompasses 15 luxury rooms with original period features and ensuite wet room facilities, and the new Luxury Orangery unit encompasses light & airy large modern bedrooms with ensuite wet room facilities. All rooms throughout the home have an emergency call bell system and high levels of staffing to ensure care is provided as and when required. Additional lounge/dining rooms and assisted bathroom facilities are provided throughout the home.
Carlton Hall provides a range of care and support services, including Alzheimer's, palliative care, Parkinson's Disease, stroke, visual and speech impairment and physiotherapy.
Within the grounds residents and their families have full access to the Olive Tree Coffee House run by the care home staff, offering a choice of tasty snacks and cakes.
Also within the secure grounds reside 49 sheltered bungalows, available for purchase and for whom the home provides care and domestic help as required and a meals on wheels service, separately charged.
Contact Carlton Hall Residential Home to confirm what's included and get a personalised quote:
The price per week varies according to level of care required and size and location of room. We are happy to accept social services funding with private top up in our standard or premium rooms. Activities and entertainment provided by visiting professionals such as musicians and singers are included within the price. We also have hairdressers and chiropodists who also visit but charge separately for these services, as and when required.
The price(s) shown are provided by the care home. Contact Carlton Hall Residential Home for full pricing details and T&Cs.
Carlton Hall Residential Home has a Review Score of 9.8 (9.752) out of 10, based on 24 reviews in the last 2 years.
Over all time Carlton Hall Residential Home has 40 reviews.
I enjoy the company and thought that goes into the trips.
I enjoy the company and thought that goes into the trips.
Thank you so much for kind words. Our Activities team do a great job, always managing to find different places for our residents to enjoy.
Our mother has been looked after at Carlton Hall for nearly 2 years. I always find the care to be of a very high standard. You can always find a member of staff to raise any concerns with and they are very receptive to any suggestions made. We are always kept up to date with any developments...
Our mother has been looked after at Carlton Hall for nearly 2 years. I always find the care to be of a very high standard. You can always find a member of staff to raise any concerns with and they are very receptive to any suggestions made. We are always kept up to date with any developments relating to mums care. Staff are always cheery and accommodating and I feel mum could not be in a better place. Every effort is made to make mum feel settled and comfortable. We count our blessings every day.
Thank you so much for your kind words. We have a fabulous team and we are very proud of them.
I needn't have worried. After just one short conversation, I knew that...
Nearly a year on, that is still the case, Dad is very happy here, and I am still just as supported by the team here as Dad is.
Thank you so much for your first class review. We aim to make the transition from home to home a positive experience, and involving family member is an important part of the transition, I am so pleased that we succeeded. Many thanks.
Could not have wished for Mum to have been in a better place.
Could not have wished for Mum to have been in a better place.
Thank you for your very kind words. Mum was a pleasure to look after. We also enjoyed welcoming you and your lovely family.
Exceptional service and care were provided from intake onwards. Impressively client/person centred. Nothing too much trouble! very professional and understanding re people with dementia. Beautiful grounds, great activities, delicious food. My Mum is very happy here. Her mood has already lifted and...
Exceptional service and care were provided from intake onwards. Impressively client/person centred. Nothing too much trouble! very professional and understanding re people with dementia. Beautiful grounds, great activities, delicious food. My Mum is very happy here. Her mood has already lifted and I feel so grateful and also reassured she is getting exceptional care. Thank you.
Thank you so much for your lovely review. We strive to ensure that the transition to care is a positive experience, for your loved one, as well as yourself, as it paves the way to a happy future. We have an excellent team and are so proud of the service they provide, which leads to an exceptional review like this. Thank you once again.
The room is spacious and clean, with lovely furniture....
The room is spacious and clean, with lovely furniture. The home's staff are great, and many are related, so a family business.
Thank you so much for your compliments and kind words. Our team works so hard to ensure we provide the best service and quality of life to our residents. Your review is so very much appreciated.
I was very impressed with Carlton Hall, the staff team are brilliant, very caring and always have time for a quick word or a joke with the residents, plenty of activities for everyone to look forward to. A blueprint for care in the future.
I was very impressed with Carlton Hall, the staff team are brilliant, very caring and always have time for a quick word or a joke with the residents, plenty of activities for everyone to look forward to. A blueprint for care in the future.
Thank you for your very kind words, your review is very much appreciated. Our staff team go above and beyond to ensure our residents receive the very best care and quality of life.
All of the staff are caring, kind and treat my mum with dignity and respect. However busy they are, they spare time to talk to Mum to make her feel at home and at ease. Their compassion and patience are amazing.
All of the staff are caring, kind and treat my mum with dignity and respect. However busy they are, they spare time to talk to Mum to make her feel at home and at ease. Their compassion and patience are amazing.
Many thanks for your kind words which I will pass on to our staff. Comments like this are always well received and help remind staff what a valuable role they do. We believe they do an amazing job but to hear this from families is always especially welcome. So thank you again for your kind comments.
The care he received from all members of the team was exemplary and everybody there (including those whose roles...
It was a comfort for me to find such a nice, welcoming and safe place for Dad to spend the last phase of his life, where the meals were good, where there was a good range of activities/entertainment and where he was always treated with respect.
The care team do an amazing job and rely on a whole support team to enable them to do this - admin, activities,...
Many thanks for your kind words which I will pass on to the staff. It means so much to them to receive feedback from family members and to know that they have made a difference.The care team do an amazing job and rely on a whole support team to enable them to do this - admin, activities, maintenance, gardening and catering - all play their valuable part in support. We are so glad that we were able to support Dad during this time. Thank you.
My mother was admitted to Carlton Hall Residential Home in September 2021. She has had various health issues and the staff have gone out of their way to comfort and reassure her, I can not praise them enough. They are all very helpful and friendly and my mother is treated with the utmost respect,...
My mother was admitted to Carlton Hall Residential Home in September 2021. She has had various health issues and the staff have gone out of their way to comfort and reassure her, I can not praise them enough. They are all very helpful and friendly and my mother is treated with the utmost respect, nothing is too much trouble.
Many thanks for your very kind review. We feel our staff are amazing. They do such a caring job, day in, day out and always try and make each and every resident feel comfortable and at home whilst still allowing them to be as independent as possible. I will pass on your comments which I know will mean a great deal to them. Thank you.
Our mother spent 2 weeks in The Granary in January 2021, having suffered another exacerbation due to COPD and was struggling to look after herself at home. Her time spent at Carlton Hall Residential Home gave her the chance to 'recharge her batteries' enabling her to improve. The staff were all...
Our mother spent 2 weeks in The Granary in January 2021, having suffered another exacerbation due to COPD and was struggling to look after herself at home. Her time spent at Carlton Hall Residential Home gave her the chance to 'recharge her batteries' enabling her to improve. The staff were all friendly, professional and caring and it was a further comfort to our family that she was being so well looked after in a beautifully appointed room set in lovely surroundings. Unfortunately due to her condition our mother ended up in hospital end of May 2022 and was told she needed support before she could be discharged. Once again our mum is back in Carlton Hall and although going home would have been everyone's preferable option, we couldn't be more relieved and happy that our mum is back in the caring hands of the Carlton Hall team.
Thank you very much for the lovely review which is being shared with our fantastic staff team to thank them for everything they do. We are glad that your mother enjoyed her stay with us and that we were able to aid her recovery. Like you say, everyone would prefer to have family members at home but...
Thank you very much for the lovely review which is being shared with our fantastic staff team to thank them for everything they do. We are glad that your mother enjoyed her stay with us and that we were able to aid her recovery. Like you say, everyone would prefer to have family members at home but when this can't happen we are pleased that we can offer a safe and happy respite when needed and she is always welcome.
Mum was at Carlton Hall Residential Home for two years following a fall and a hip replacement. Her care was exemplary throughout but especially in her difficult last days and hours. I live far away but they kept me informed throughout and facilitated her passing in a compassionate and professional...
Mum was at Carlton Hall Residential Home for two years following a fall and a hip replacement. Her care was exemplary throughout but especially in her difficult last days and hours. I live far away but they kept me informed throughout and facilitated her passing in a compassionate and professional manner.
Many thanks for your kind words which we will share with our staff team. They are very much appreciated as the whole team comes together to make our residents stay with us as well as it can be. Keeping in touch with relatives that live away is always important, especially during the difficult times. Thank you again.
This is our first experience of a care home and although I knew Carlton Hall Residential Home had a very good reputation, I cannot thank the staff enough for how well they have cared for my mum. From my first enquiry and throughout Mum's two-week stay for respite care, the staff have been so open,...
This is our first experience of a care home and although I knew Carlton Hall Residential Home had a very good reputation, I cannot thank the staff enough for how well they have cared for my mum. From my first enquiry and throughout Mum's two-week stay for respite care, the staff have been so open, kind and caring. They welcomed Mum in with big smiles and made her laugh and I collected her today still laughing and joking with the lovely people who made her feel so at home. I have been very impressed with their professionalism and compassion which gives me peace of mind for Mum's future respite care when needed.
Many thanks for your lovely review - it will mean a lot to the staff and the whole team here at Carlton who always go out of their way to make every new resident feel at home. She is welcome to come back and see us any time.
Fantastic team,...
Fantastic team, driven and managed by the bungalow manager.
Many thanks for your lovely comments. We have shared these with our bungalow manager and his care team who do a fantastic job looking after the residents but also helping as much as possible their family and friends. It means so much to staff to receive this acknowledgement and thanks from families, so thank you.
I can not thank and praise the wonderful team at Carlton Hall enough. Everyone is so kind and caring to my mum, when I visit mum is always content and happy. My mum looks immaculate with her nails painted and hair washed and set. The grounds are beautiful with lovely flowers, ponds and plenty of...
I can not thank and praise the wonderful team at Carlton Hall enough. Everyone is so kind and caring to my mum, when I visit mum is always content and happy. My mum looks immaculate with her nails painted and hair washed and set. The grounds are beautiful with lovely flowers, ponds and plenty of seating. Although I have been unable to see mum's room I just know the standard is high.
Many thanks for your kind words. I have shared these with all our staff. It means a great deal when we receive feedback like this as the whole team from carers, activities, cleaners to gardeners work so hard to make this the best place for our residents to enjoy their time with us. Thank you.
Everything was explained to me clearly. I was looked after, shown what to do, to see my father. It was a very emotional time. I am very grateful to Carlton Hall for its high standard of keeping all residents safe.
Everything was explained to me clearly. I was looked after, shown what to do, to see my father. It was a very emotional time. I am very grateful to Carlton Hall for its high standard of keeping all residents safe.
Many thanks for your positive review and we are really glad that you enjoyed the recent visit to you father. The visits from family are so important in the well-being of all our residents and we look forward to increasing the number and frequency of these as Covid restrictions gradually subside over the coming weeks.
We placed my mother here a few years ago. She liked the home and was happy to stay. She remarked how happy all the staff are. The food is exceptional and you have a good choice. My mother has sadly deteriorated due to her age and illness (93) years young. She is unable to do anything for herself,...
We placed my mother here a few years ago. She liked the home and was happy to stay. She remarked how happy all the staff are. The food is exceptional and you have a good choice. My mother has sadly deteriorated due to her age and illness (93) years young. She is unable to do anything for herself, but she is now given 2-to-1 care. We find the home caring, kind, professional and clean. I am happy my mum is there.
Many thanks for your lovely review. Our staff do an amazing job with all our residents, keeping them happy and entertained, especially during this last year when the residents have only had contact with their family via video link or telephone. Our chefs are now running taster sessions with the...
Many thanks for your lovely review. Our staff do an amazing job with all our residents, keeping them happy and entertained, especially during this last year when the residents have only had contact with their family via video link or telephone. Our chefs are now running taster sessions with the residents to try new foods and recipes, and keep our menus fresh and seasonal. We hope your mother has many more happy times with us and we look forward to welcoming you back into the home as soon as the government restrictions allow.
My wife has been a resident of this excellent care home for just over 2 years due to Vascular Dementia and physical disability and from day one she has settled in and really liked the home. She’s always been treated with excellent care, dignity and is always looking well in regards to her clothing....
My wife has been a resident of this excellent care home for just over 2 years due to Vascular Dementia and physical disability and from day one she has settled in and really liked the home. She’s always been treated with excellent care, dignity and is always looking well in regards to her clothing. The care staff keep me updated regularly with her treatment if she falls ill and during the lockdown periods the care and entertainment staff have gone above their roles to keep her entertained and by providing us with video calls once or twice a week so we can keep in touch with each other. The management of this home have gone above the required PPE standards and have been very good at keeping the residents and staff safe during the pandemic, and the standards of care, food and hygiene are all excellent in my opinion. Their entertainment staff do a great job keeping my wife and the other residents fully entertained. I can’t thank the care staff enough for their work and I highly recommend this home.
Thank you Peter for your lovely review. I will share this with our staff who always work tirelessly to make the residents' stay with us as happy as it can be. This last year has been particularly difficult but they have all taken time and care to ensure our residents have been at the heart of...
Thank you Peter for your lovely review. I will share this with our staff who always work tirelessly to make the residents' stay with us as happy as it can be. This last year has been particularly difficult but they have all taken time and care to ensure our residents have been at the heart of everything we do. The video calls, drive-throughs and now the Covid-secure visits make such a difference to our residents and to see the joy on their faces makes it all worthwhile.
My mother was admitted last October as it was in the middle of the pandemic it has been a difficult time for everyone. I've always found the staff helpful and pleasant. My mother has settled well and is happy. Her health has been well looked after and there is a caring atmosphere around her. I am...
My mother was admitted last October as it was in the middle of the pandemic it has been a difficult time for everyone. I've always found the staff helpful and pleasant. My mother has settled well and is happy. Her health has been well looked after and there is a caring atmosphere around her. I am more than happy with the care she has received. (As I haven't been able to see her room and go inside I cannot comment on some of the subjects below)
Thank you for your very positive review. As you say it has been difficult for families when their relatives have had to come into the care home without the normal visits being possible and our staff have worked hard to keep the residents in contact with their families. As the restrictions begin to...
Thank you for your very positive review. As you say it has been difficult for families when their relatives have had to come into the care home without the normal visits being possible and our staff have worked hard to keep the residents in contact with their families. As the restrictions begin to be lifted over the coming months, we look forward to being able to fully welcome families back and to provide activities both inside the home and within the beautiful grounds for residents and families to enjoy together.
Carlton Hall appears to be well run and the staff are friendly and helpful. My aunt has been a resident since mid-December 2020 and has settled in well. She enjoys the companionship of the other residents and the activities. We understand that the Covid situation has caused additional pressure on...
Carlton Hall appears to be well run and the staff are friendly and helpful. My aunt has been a resident since mid-December 2020 and has settled in well. She enjoys the companionship of the other residents and the activities. We understand that the Covid situation has caused additional pressure on both staff and residents but the management have dealt with the situation sensibly and managed to limit infections to residents, with good, sound procedures in place which all staff adhere to. We have been unable to visit my aunt's room so we are unable to comment on size or suitability but I know she is comfortable and all her needs are catered for. I know she relies heavily on the staff to do most basic tasks for her and she is very appreciative of all that they do.
Many thanks for your positive review. Your aunt has been a welcomed member of our care home family and has settled in well. We are so pleased that we have now been able to re-commence visiting for families which is wonderful for the residents and staff. We are now arranging to re-commence some of...
Many thanks for your positive review. Your aunt has been a welcomed member of our care home family and has settled in well. We are so pleased that we have now been able to re-commence visiting for families which is wonderful for the residents and staff. We are now arranging to re-commence some of our external activity visitors especially the very popular musicians & singers. More details will be available on this shortly.
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