Carlton Hall Residential Home

Many thanks for your very kind review. We feel our staff are amazing. They do such a caring job, day in, day out and always try and make each and every resident feel comfortable and at home whilst still allowing them to be as independent as possible. I will pass on your comments which I know will mean a great deal to them. Thank you.

Thank you very much for the lovely review which is being shared with our fantastic staff team to thank them for everything they do. We are glad that your mother enjoyed her stay with us and that we were able to aid her recovery. Like you say, everyone would prefer to have family members at home but when this can't happen we are pleased that we can offer a safe and happy respite when needed and she is always welcome.

Many thanks for your kind words which we will share with our staff team. They are very much appreciated as the whole team comes together to make our residents stay with us as well as it can be. Keeping in touch with relatives that live away is always important, especially during the difficult times. Thank you again.

Many thanks for your lovely review - it will mean a lot to the staff and the whole team here at Carlton who always go out of their way to make every new resident feel at home. She is welcome to come back and see us any time.

Many thanks for your lovely comments. We have shared these with our bungalow manager and his care team who do a fantastic job looking after the residents but also helping as much as possible their family and friends. It means so much to staff to receive this acknowledgement and thanks from families, so thank you.

Many thanks for your kind words. I have shared these with all our staff. It means a great deal when we receive feedback like this as the whole team from carers, activities, cleaners to gardeners work so hard to make this the best place for our residents to enjoy their time with us. Thank you.

Many thanks for your lovely review. Our staff do an amazing job with all our residents, keeping them happy and entertained, especially during this last year when the residents have only had contact with their family via video link or telephone. Our chefs are now running taster sessions with the residents to try new foods and recipes, and keep our menus fresh and seasonal. We hope your mother has many more happy times with us and we look forward to welcoming you back into the home as soon as the government restrictions allow.

Thank you Peter for your lovely review. I will share this with our staff who always work tirelessly to make the residents' stay with us as happy as it can be. This last year has been particularly difficult but they have all taken time and care to ensure our residents have been at the heart of everything we do. The video calls, drive-throughs and now the Covid-secure visits make such a difference to our residents and to see the joy on their faces makes it all worthwhile.

Thank you for your very positive review. As you say it has been difficult for families when their relatives have had to come into the care home without the normal visits being possible and our staff have worked hard to keep the residents in contact with their families. As the restrictions begin to be lifted over the coming months, we look forward to being able to fully welcome families back and to provide activities both inside the home and within the beautiful grounds for residents and families to enjoy together.

Many thanks for your positive review. Your aunt has been a welcomed member of our care home family and has settled in well. We are so pleased that we have now been able to re-commence visiting for families which is wonderful for the residents and staff. We are now arranging to re-commence some of our external activity visitors especially the very popular musicians & singers. More details will be available on this shortly.