Carlton Hall Residential Home

Chapel Road, Carlton Colville, Lowestoft NR33 8BL
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9.5 27 Reviews
  • Carlton Hall Residential Home, Lowestoft
Carlton Hall is a residential village located in Carlton Colville and provides a full range of accommodation choices. The village is set in the landscaped grounds of the 18th century Carlton Hall and aims to give residents the opportunity to enhance their quality of life by providing a safe, happy, caring and comfortable family home in a peaceful setting. The home has won Lowestoft in Bloom for the last 3 years.

The original Hall premises encompasses 21 traditional rooms (one a double room available for couples) all with ensuite toilet/sink facilities, the Courtyard Dementia unit encompasses 17 individual rooms with a mixture of ensuite wet rooms or ensuite toilet/sink facilities, The Granary and Bakehouse encompasses 15 luxury rooms with original period features and ensuite wet room facilities, and the new Luxury Orangery unit encompasses light & airy large modern bedrooms with ensuite wet room facilities. All rooms throughout the home have an emergency call bell system and high levels of staffing to ensure care is provided as and when required. Additional lounge/dining rooms and assisted bathroom facilities are provided throughout the home.

Carlton Hall provides a range of care and support services, including Alzheimer's, palliative care, Parkinson's Disease, stroke, visual and speech impairment and physiotherapy.

Within the grounds residents and their families have full access to the Olive Tree Coffee House run by the care home staff, offering a choice of tasty snacks and cakes.

Also within the secure grounds reside 49 sheltered bungalows, available for purchase and for whom the home provides care and domestic help as required and a meals on wheels service, separately charged.

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Care Provided by Carlton Hall Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Owner
  • Carlton Hall Ltd
  • Person in charge
  • Mindy Stammers (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Carlton Hall Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,520
    • Self-Funded Residential Dementia Care £1,000 – £1,520
    • RESPITE Self-Funded Residential Care £1,200 – £1,520
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,520

  • The price per week varies according to level of care required and size and location of room. We are happy to accept social services funding with private top up in our standard or premium rooms. Activities and entertainment provided by visiting professionals such as musicians and singers are included within the price. We also have hairdressers and chiropodists who also visit but charge separately for these services, as and when required.
  • (these prices are only a guideline, please contact Carlton Hall Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors to report to main reception on arrival.


  • Parking

  • Free parking available onsite in main carpark


Carlton Hall Residential Home Reviews (27)

Total of 27, showing 21-27
9.5

Carlton Hall Residential Home has a Review Score of 9.5 (9.459) out of 10, based on 14 reviews in the last 2 years. Over all time Carlton Hall Residential Home has 27 reviews.

Overall Experience

  • 20
  • 6
  • 1
  • 0
  • 0

Date Published

27
11
13
14
13

Review from William C (Son of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my parents have received during their time at Carlton Hall has been excellent. We have had some difficult times due to their health, the support care from all the staff has made this difficult time for us so much easier, especially as some of the family are not local.
Fantastic team,
driven and managed by the bungalow manager.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your lovely comments. We have shared these with our bungalow manager and his care team who do a fantastic job looking after the residents but also helping as much as possible their family and friends. It means so much to staff to receive this acknowledgement and thanks from families, so thank you.


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Review from R C (Daughter of Resident) published on 17 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank and praise the wonderful team at Carlton Hall enough. Everyone is so kind and caring to my mum, when I visit mum is always content and happy. My mum looks immaculate with her nails painted and hair washed and set. The grounds are beautiful with lovely flowers, ponds and plenty of seating.
Although I have been unable to see mum's room I just know the standard is high.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your kind words. I have shared these with all our staff. It means a great deal when we receive feedback like this as the whole team from carers, activities, cleaners to gardeners work so hard to make this the best place for our residents to enjoy their time with us. Thank you.


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Review from M N (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything was explained to me clearly. I was looked after, shown what to do, to see my father. It was a very emotional time. I am very grateful to Carlton Hall for its high standard of keeping all residents safe.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your positive review and we are really glad that you enjoyed the recent visit to you father. The visits from family are so important in the well-being of all our residents and we look forward to increasing the number and frequency of these as Covid restrictions gradually subside over the coming weeks.


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Review from Linda C (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We placed my mother here a few years ago. She liked the home and was happy to stay. She remarked how happy all the staff are. The food is exceptional and you have a good choice. My mother has sadly deteriorated due to her age and illness (93) years young. She is unable to do anything for herself, but
she is now given 2-to-1 care. We find the home caring, kind, professional and clean. I am happy my mum is there.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your lovely review. Our staff do an amazing job with all our residents, keeping them happy and entertained, especially during this last year when the residents have only had contact with their family via video link or telephone. Our chefs are now running taster sessions with the residents to try new foods and recipes, and keep our menus fresh and seasonal. We hope your mother has many more happy times with us and we look forward to welcoming you back into the home as soon as the government restrictions allow.


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Review from Peter L (Husband of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of this excellent care home for just over 2 years due to Vascular Dementia and physical disability and from day one she has settled in and really liked the home. She’s always been treated with excellent care, dignity and is always looking well in regards to her clothing.
The care staff keep me updated regularly with her treatment if she falls ill and during the lockdown periods the care and entertainment staff have gone above their roles to keep her entertained and by providing us with video calls once or twice a week so we can keep in touch with each other. The management of this home have gone above the required PPE standards and have been very good at keeping the residents and staff safe during the pandemic, and the standards of care, food and hygiene are all excellent in my opinion. Their entertainment staff do a great job keeping my wife and the other residents fully entertained. I can’t thank the care staff enough for their work and I highly recommend this home.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Thank you Peter for your lovely review. I will share this with our staff who always work tirelessly to make the residents' stay with us as happy as it can be. This last year has been particularly difficult but they have all taken time and care to ensure our residents have been at the heart of everything we do. The video calls, drive-throughs and now the Covid-secure visits make such a difference to our residents and to see the joy on their faces makes it all worthwhile.


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Review from S P (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted last October as it was in the middle of the pandemic it has been a difficult time for everyone. I've always found the staff helpful and pleasant. My mother has settled well and is happy. Her health has been well looked after and there is a caring atmosphere around her. I am more
than happy with the care she has received. (As I haven't been able to see her room and go inside I cannot comment on some of the subjects below)

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Thank you for your very positive review. As you say it has been difficult for families when their relatives have had to come into the care home without the normal visits being possible and our staff have worked hard to keep the residents in contact with their families. As the restrictions begin to be lifted over the coming months, we look forward to being able to fully welcome families back and to provide activities both inside the home and within the beautiful grounds for residents and families to enjoy together.


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Review from Stephen M (Nephew of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carlton Hall appears to be well run and the staff are friendly and helpful. My aunt has been a resident since mid-December 2020 and has settled in well. She enjoys the companionship of the other residents and the activities. We understand that the Covid situation has caused additional pressure on both
staff and residents but the management have dealt with the situation sensibly and managed to limit infections to residents, with good, sound procedures in place which all staff adhere to. We have been unable to visit my aunt's room so we are unable to comment on size or suitability but I know she is comfortable and all her needs are catered for. I know she relies heavily on the staff to do most basic tasks for her and she is very appreciative of all that they do.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your positive review. Your aunt has been a welcomed member of our care home family and has settled in well. We are so pleased that we have now been able to re-commence visiting for families which is wonderful for the residents and staff. We are now arranging to re-commence some of our external activity visitors especially the very popular musicians & singers. More details will be available on this shortly.


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Current Review Score: 9.5 (9.459)

Overview of Review Score

The Review Score of 9.5 (9.459) out of 10 for Carlton Hall Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Carlton Hall Residential Home is calculated as follows: ( (127 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 165 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.756 Points relating to the number of positive Reviews for Carlton Hall Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 13 Positive Reviews ÷ 17.2 = 0.756

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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