Carlton Hall Residential Home

Chapel Road, Carlton Colville, Lowestoft NR33 8BL
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9.7 31 Reviews
  • Carlton Hall Residential Home, Lowestoft
Carlton Hall is a residential village located in Carlton Colville and provides a full range of accommodation choices. The village is set in the landscaped grounds of the 18th century Carlton Hall and aims to give residents the opportunity to enhance their quality of life by providing a safe, happy, caring and comfortable family home in a peaceful setting. The home has won Lowestoft in Bloom for the last 3 years.

The original Hall premises encompasses 21 traditional rooms (one a double room available for couples) all with ensuite toilet/sink facilities, the Courtyard Dementia unit encompasses 17 individual rooms with a mixture of ensuite wet rooms or ensuite toilet/sink facilities, The Granary and Bakehouse encompasses 15 luxury rooms with original period features and ensuite wet room facilities, and the new Luxury Orangery unit encompasses light & airy large modern bedrooms with ensuite wet room facilities. All rooms throughout the home have an emergency call bell system and high levels of staffing to ensure care is provided as and when required. Additional lounge/dining rooms and assisted bathroom facilities are provided throughout the home.

Carlton Hall provides a range of care and support services, including Alzheimer's, palliative care, Parkinson's Disease, stroke, visual and speech impairment and physiotherapy.

Within the grounds residents and their families have full access to the Olive Tree Coffee House run by the care home staff, offering a choice of tasty snacks and cakes.

Also within the secure grounds reside 49 sheltered bungalows, available for purchase and for whom the home provides care and domestic help as required and a meals on wheels service, separately charged.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1520
  • Self-Funded Residential Dementia Care: £1000 – £1520
  • RESPITE Self-Funded Residential Care: £1200 – £1520
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1520

The price per week varies according to level of care required and size and location of room. We are happy to accept social services funding with private top up in our standard or premium rooms. Activities and entertainment provided by visiting professionals such as musicians and singers are included within the price. We also have hairdressers and chiropodists who also visit but charge separately for these services, as and when required.

These prices are only a guideline, please contact Carlton Hall Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Carlton Hall Ltd

Person in charge

  • Mindy Stammers (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (1)

Visiting

  • All visitors to report to main reception on arrival.

Parking

  • Free parking available onsite in main carpark

Carlton Hall Residential Home Reviews (31)

9.7

Carlton Hall Residential Home has a Review Score of 9.7 (9.722) out of 10, based on 18 reviews in the last 2 years.
Over all time Carlton Hall Residential Home has 31 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Carlton Hall Residential Home
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Total of 31, showing 1-20
Review from Lena C (Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
VE Day celebrations were great. Good food and drink. Singer very good. And was nice to have short church services. Really sunny but could not be felt after service so warmed at house.
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Review from Z W (Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The day was well organised and food very good. Staff were very helpful. Entertainment very good, the church service was a great idea.
I live in a bungalow.
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Review from P W (Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have now been in our bungalow for one year. We have been welcomed and by attending the organised activities we feel comfortable with the staff and more bungalow owners by the week. We mostly cook for ourselves but meals on the premises are tasty. The early morning drop-ins make us feel very secure.
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Review from E W (Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carlton Hall is extremely well organised. Our rating for activities is only to suggest that the already good list of activities can be extended. We are very lucky to have a site at Carlton Hall.
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Review from M H (Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived here for 2 years. I have found carers/staff/entertainment all very helpful. I have a problem with pine needles on patio and summer season, its thistles/nettles under trees.
The gardens are very well kept especially at entrance and exits.
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Review from M S (Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoy hall activities
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Review from Anita H (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff and management are very caring and approachable to residents and their families. The food is freshly prepared and always lovely presentation. Mum is always clean and her hygiene is managed well. She has lots of activities to be included in on site and off. Surrounding grounds and cafe and
welcoming, clean and well maintained offering a lovely environment.
Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you for your very kind words. We are very proud of our whole team, they do a marvellous job.

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Review from Z W (Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring. Food could improve and more variety outside areas very clean and attractive.
Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you so much for your review. We do try to introduce as much variety to our menu as possible, and our chef is always open to suggestions. We are very proud of our home and grounds, I am pleased you agree.

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Review from E R (Sister of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my sister who has been in Carlton Hall for nearly 4 years she is so looked after and her meals are all cooked fresh. Never seen her look so well. She goes on outings which they arrange. I am always made very welcome and gets a coffee on my visit. Her room is cleaned and clothes all washed every
day.
Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you very much for your positive review. We are extremely proud of our home and team of staff, I am so pleased that this is reflected in our reviews.

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Review from E S (Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wish was a wonderful time spent at the school where I was cook for over 10 years, I do thank the people who arranged it for me. I am very happy here all the staff are caring and understanding.
Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

I am so pleased that we could make your wish come true. Thank you for your lovely comments.

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Review from Beverley B (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at the home is absolutely first class and all the residents are treated with respect, kindness, obliging, dignity and everything anyone could wish for. The staff go over and above the call of duty and nothing is ever too much trouble for them. It is such a wonderful happy, fun atmosphere at
the home and it all feels like one big happy family. My family and I are forever in dept to the loving, kindness and caring you have given my mum. We thought mum was dying when she left hospital but thanks to you, 3 years later she is fit and well and living a wonderful life.
Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you for your very kind words. We do our utmost to create a warm and happy environment, our team do an excellent job, and we are very proud of them.

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Review from John H (Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I enjoy the company and thought that goes into the trips.
Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you so much for kind words. Our Activities team do a great job, always managing to find different places for our residents to enjoy.

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Review from Michelle H (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been looked after at Carlton Hall for nearly 2 years. I always find the care to be of a very high standard. You can always find a member of staff to raise any concerns with and they are very receptive to any suggestions made. We are always kept up to date with any developments relating
to mums care. Staff are always cheery and accommodating and I feel mum could not be in a better place. Every effort is made to make mum feel settled and comfortable. We count our blessings every day.
Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you so much for your kind words. We have a fabulous team and we are very proud of them.

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Review from Rachel A (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't rate Carlton Hall highly enough. When Dad moved in, it was from the hospital. He had a lifelong aversion to the idea of residential care, and I couldn't have been more stressed out and uncertain about what to do.
I needn't have worried. After just one short conversation, I knew that the
team at Carlton Hall were experts in their field and care deeply about their residents. I felt confident that Dad would be treated kindly and with respect.
Dad was visited in the hospital and was offered a place.
Dad's transition from the hospital was managed expertly, and to my delight, he settled in quickly. I was surprised, but very grateful, that the whole team took as much care of me as they did of Dad. With their help and guidance, I became more certain of my next steps. The whole team was hugely supportive and always available to answer my questions.
Nearly a year on, that is still the case, Dad is very happy here, and I am still just as supported by the team here as Dad is.
Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you so much for your first class review. We aim to make the transition from home to home a positive experience, and involving family member is an important part of the transition, I am so pleased that we succeeded. Many thanks.

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Review from T W (Son of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was very well looked after; good communication between the home and the family.
Could not have wished for Mum to have been in a better place.
Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you for your very kind words. Mum was a pleasure to look after. We also enjoyed welcoming you and your lovely family.

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Review from H S (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional service and care were provided from intake onwards. Impressively client/person centred. Nothing too much trouble! very professional and understanding re people with dementia. Beautiful grounds, great activities, delicious food. My Mum is very happy here. Her mood has already lifted and I
feel so grateful and also reassured she is getting exceptional care. Thank you.
Reply from Mindy Stammers, Care Manager at Carlton Hall Residential Home

Thank you so much for your lovely review. We strive to ensure that the transition to care is a positive experience, for your loved one, as well as yourself, as it paves the way to a happy future. We have an excellent team and are so proud of the service they provide, which leads to an exceptional review like this. Thank you once again.

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Review from J C (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came into care very poorly and weak. Since then he has put on a stone and is very much stronger. His every need is taken care of - showers, dressing, laundry, lovely meals, and snacks. Presents on Holidays and lots of daily activities.
The room is spacious and clean, with lovely furniture.
The home's staff are great, and many are related, so a family business.
Reply from Mindy Stammers, Care Manager at Carlton Hall Residential Home

Thank you so much for your compliments and kind words. Our team works so hard to ensure we provide the best service and quality of life to our residents. Your review is so very much appreciated.

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Review from Janet S (Cousin of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with Carlton Hall, the staff team are brilliant, very caring and always have time for a quick word or a joke with the residents, plenty of activities for everyone to look forward to. A blueprint for care in the future.
Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Thank you for your very kind words, your review is very much appreciated. Our staff team go above and beyond to ensure our residents receive the very best care and quality of life.

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Review from Roberta T (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff are caring, kind and treat my mum with dignity and respect. However busy they are, they spare time to talk to Mum to make her feel at home and at ease. Their compassion and patience are amazing.
Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your kind words which I will pass on to our staff. Comments like this are always well received and help remind staff what a valuable role they do. We believe they do an amazing job but to hear this from families is always especially welcome. So thank you again for your kind comments.

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Review from Paul B (Son of Resident) published on 15 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was in the home from November 2021 through to his death in September 2022. He was admitted aged 91, still with good mobility at that time but suffering very badly with dementia.
The care he received from all members of the team was exemplary and everybody there (including those whose roles are
not directly linked to the provision of care) genuinely seem to care.
It was a comfort for me to find such a nice, welcoming and safe place for Dad to spend the last phase of his life, where the meals were good, where there was a good range of activities/entertainment and where he was always treated with respect.
Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your kind words which I will pass on to the staff. It means so much to them to receive feedback from family members and to know that they have made a difference.
The care team do an amazing job and rely on a whole support team to enable them to do this - admin, activities, maintenance, gardening and catering - all play their valuable part in support. We are so glad that we were able to support Dad during this time. Thank you.

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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Carlton Hall Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.734 for Carlton Hall Residential Home is calculated as follows: ( (160 Excellents x 5) + (32 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 203 Ratings = 4.734
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.988 Points relating to the number of positive Reviews for Carlton Hall Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 17 Positive Reviews ÷ 17.2 = 0.988
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Carlton Hall Residential Home

What types of Care is Carlton Hall Residential Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carlton Hall Residential Home have?

There are 84 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Carlton Hall Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carlton Hall Residential Home to the centre of Lowestoft?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carlton Hall Residential Home to verify any information. View our terms and conditions. Carlton Hall Residential Home has an Enhanced Service - more info.