Submit a Review for Carlton Hall Residential Home
Chapel Road, Carlton Colville, Lowestoft, NR33 8BL
View full details of Carlton Hall Residential HomeLatest Reviews for Carlton Hall Residential Home
18 March 2026
Every single staff member at Carlton Hall goes over & above the level required to do their jobs. The care provided is exceptional, both physically & emotionally. The food is excellent with a large variety & special requests catered for. The cleanliness is exceptional & the laundry done to a high
standard. I wouldn't hesitate to recommend Carlton Hall, the whole team & service they provide is first class.
17 March 2026
Lovely home, very friendly, relatives are treated with dignity & respect. There are lots of activities arranged to entertain at all times. The food is excellent, and very nice options each day. Just excellent all round! One criticism - there needs to be some chairs for visitors/relatives. Each time
we visit there is not always somewhere to sit by my mum.
11 March 2026
I think it's an excellent place for my wife. Well looked after. Only one problem, nowhere for visitors to sit.
06 November 2025
Mum has been a resident for 18 months now and we are absolutely delighted with the love and care which she receives from all the staff at Carlton Hall. The whole atmosphere of the setting is one of friendliness, joy and warmth.
We know that Mum is treated with compassion and respect at all times
and that her needs and requests are always catered for. The staff are one big, happy family who together create a feeling of security and homeliness.
Senior staff and the management team are extremely approachable and supportive towards the family; we are always kept in the loop with regard to Mum's care and invited to engage in the many activities and events hosted at Carlton Hall.
The activities schedule is extremely varied, engaging and inclusive. The quality of decoration of the home and its surroundings are first class and the cleaners, maintenance team and gardeners do an excellent job of upkeep and development, consequently it is a pleasure to explore Mum's environment with her.
25 September 2025
My aunt, since moving into care, has said that she would like to revisit the local beach where she used to spend a lot of time. Thanks (very much) to Hannah for arranging such a visit which my aunt thoroughly enjoyed, allowing her to reminisce about her past enjoyments. Hannah's patience and help
was paramount in making it all happen. Little things make a big difference. Thanks again.
18 June 2025
VE Day celebrations were great. Good food and drink. Singer very good. And was nice to have short church services. Really sunny but could not be felt after service so warmed at house.
13 June 2025
The day was well organised and food very good. Staff were very helpful. Entertainment very good, the church service was a great idea.
I live in a bungalow.
12 June 2025
We have now been in our bungalow for one year. We have been welcomed and by attending the organised activities we feel comfortable with the staff and more bungalow owners by the week. We mostly cook for ourselves but meals on the premises are tasty. The early morning drop-ins make us feel very
secure.
12 June 2025
Carlton Hall is extremely well organised. Our rating for activities is only to suggest that the already good list of activities can be extended. We are very lucky to have a site at Carlton Hall.
22 April 2025
I have lived here for 2 years. I have found carers/staff/entertainment all very helpful. I have a problem with pine needles on patio and summer season, its thistles/nettles under trees.
The gardens are very well kept especially at entrance and exits.
22 April 2025
Enjoy hall activities
14 April 2025
Care staff and management are very caring and approachable to residents and their families. The food is freshly prepared and always lovely presentation. Mum is always clean and her hygiene is managed well. She has lots of activities to be included in on site and off. Surrounding grounds and cafe and
welcoming, clean and well maintained offering a lovely environment.
10 April 2025
Staff are very caring. Food could improve and more variety outside areas very clean and attractive.
09 April 2025
I visit my sister who has been in Carlton Hall for nearly 4 years she is so looked after and her meals are all cooked fresh. Never seen her look so well. She goes on outings which they arrange. I am always made very welcome and gets a coffee on my visit. Her room is cleaned and clothes all washed
every day.
01 April 2025
My wish was a wonderful time spent at the school where I was cook for over 10 years, I do thank the people who arranged it for me. I am very happy here all the staff are caring and understanding.
01 April 2025
The care at the home is absolutely first class and all the residents are treated with respect, kindness, obliging, dignity and everything anyone could wish for. The staff go over and above the call of duty and nothing is ever too much trouble for them. It is such a wonderful happy, fun atmosphere at
the home and it all feels like one big happy family. My family and I are forever in dept to the loving, kindness and caring you have given my mum. We thought mum was dying when she left hospital but thanks to you, 3 years later she is fit and well and living a wonderful life.
01 April 2025
I enjoy the company and thought that goes into the trips.
01 April 2025
Our mother has been looked after at Carlton Hall for nearly 2 years. I always find the care to be of a very high standard. You can always find a member of staff to raise any concerns with and they are very receptive to any suggestions made. We are always kept up to date with any developments
relating to mums care. Staff are always cheery and accommodating and I feel mum could not be in a better place. Every effort is made to make mum feel settled and comfortable. We count our blessings every day.
26 March 2025
I couldn't rate Carlton Hall highly enough. When Dad moved in, it was from the hospital. He had a lifelong aversion to the idea of residential care, and I couldn't have been more stressed out and uncertain about what to do.
I needn't have worried. After just one short conversation, I knew that
the team at Carlton Hall were experts in their field and care deeply about their residents. I felt confident that Dad would be treated kindly and with respect.
Dad was visited in the hospital and was offered a place.
Dad's transition from the hospital was managed expertly, and to my delight, he settled in quickly. I was surprised, but very grateful, that the whole team took as much care of me as they did of Dad. With their help and guidance, I became more certain of my next steps. The whole team was hugely supportive and always available to answer my questions.
Nearly a year on, that is still the case, Dad is very happy here, and I am still just as supported by the team here as Dad is.
05 December 2024
Mum was very well looked after; good communication between the home and the family.
Could not have wished for Mum to have been in a better place.
Latest Reviews for Carlton Hall Residential Home
18 March 2026
Every single staff member at Carlton Hall goes over & above the level required to do their jobs. The care provided is exceptional, both physically & emotionally. The food is excellent with a large variety & special requests catered for. The cleanliness is exceptional & the laundry done to a high
standard. I wouldn't hesitate to recommend Carlton Hall, the whole team & service they provide is first class.
17 March 2026
Lovely home, very friendly, relatives are treated with dignity & respect. There are lots of activities arranged to entertain at all times. The food is excellent, and very nice options each day. Just excellent all round! One criticism - there needs to be some chairs for visitors/relatives. Each time
we visit there is not always somewhere to sit by my mum.
11 March 2026
I think it's an excellent place for my wife. Well looked after. Only one problem, nowhere for visitors to sit.
06 November 2025
Mum has been a resident for 18 months now and we are absolutely delighted with the love and care which she receives from all the staff at Carlton Hall. The whole atmosphere of the setting is one of friendliness, joy and warmth.
We know that Mum is treated with compassion and respect at all times
and that her needs and requests are always catered for. The staff are one big, happy family who together create a feeling of security and homeliness.
Senior staff and the management team are extremely approachable and supportive towards the family; we are always kept in the loop with regard to Mum's care and invited to engage in the many activities and events hosted at Carlton Hall.
The activities schedule is extremely varied, engaging and inclusive. The quality of decoration of the home and its surroundings are first class and the cleaners, maintenance team and gardeners do an excellent job of upkeep and development, consequently it is a pleasure to explore Mum's environment with her.
25 September 2025
My aunt, since moving into care, has said that she would like to revisit the local beach where she used to spend a lot of time. Thanks (very much) to Hannah for arranging such a visit which my aunt thoroughly enjoyed, allowing her to reminisce about her past enjoyments. Hannah's patience and help
was paramount in making it all happen. Little things make a big difference. Thanks again.
18 June 2025
VE Day celebrations were great. Good food and drink. Singer very good. And was nice to have short church services. Really sunny but could not be felt after service so warmed at house.
13 June 2025
The day was well organised and food very good. Staff were very helpful. Entertainment very good, the church service was a great idea.
I live in a bungalow.
12 June 2025
We have now been in our bungalow for one year. We have been welcomed and by attending the organised activities we feel comfortable with the staff and more bungalow owners by the week. We mostly cook for ourselves but meals on the premises are tasty. The early morning drop-ins make us feel very
secure.
12 June 2025
Carlton Hall is extremely well organised. Our rating for activities is only to suggest that the already good list of activities can be extended. We are very lucky to have a site at Carlton Hall.
22 April 2025
I have lived here for 2 years. I have found carers/staff/entertainment all very helpful. I have a problem with pine needles on patio and summer season, its thistles/nettles under trees.
The gardens are very well kept especially at entrance and exits.
22 April 2025
Enjoy hall activities
14 April 2025
Care staff and management are very caring and approachable to residents and their families. The food is freshly prepared and always lovely presentation. Mum is always clean and her hygiene is managed well. She has lots of activities to be included in on site and off. Surrounding grounds and cafe and
welcoming, clean and well maintained offering a lovely environment.
10 April 2025
Staff are very caring. Food could improve and more variety outside areas very clean and attractive.
09 April 2025
I visit my sister who has been in Carlton Hall for nearly 4 years she is so looked after and her meals are all cooked fresh. Never seen her look so well. She goes on outings which they arrange. I am always made very welcome and gets a coffee on my visit. Her room is cleaned and clothes all washed
every day.
01 April 2025
My wish was a wonderful time spent at the school where I was cook for over 10 years, I do thank the people who arranged it for me. I am very happy here all the staff are caring and understanding.
01 April 2025
The care at the home is absolutely first class and all the residents are treated with respect, kindness, obliging, dignity and everything anyone could wish for. The staff go over and above the call of duty and nothing is ever too much trouble for them. It is such a wonderful happy, fun atmosphere at
the home and it all feels like one big happy family. My family and I are forever in dept to the loving, kindness and caring you have given my mum. We thought mum was dying when she left hospital but thanks to you, 3 years later she is fit and well and living a wonderful life.
01 April 2025
I enjoy the company and thought that goes into the trips.
01 April 2025
Our mother has been looked after at Carlton Hall for nearly 2 years. I always find the care to be of a very high standard. You can always find a member of staff to raise any concerns with and they are very receptive to any suggestions made. We are always kept up to date with any developments
relating to mums care. Staff are always cheery and accommodating and I feel mum could not be in a better place. Every effort is made to make mum feel settled and comfortable. We count our blessings every day.
26 March 2025
I couldn't rate Carlton Hall highly enough. When Dad moved in, it was from the hospital. He had a lifelong aversion to the idea of residential care, and I couldn't have been more stressed out and uncertain about what to do.
I needn't have worried. After just one short conversation, I knew that
the team at Carlton Hall were experts in their field and care deeply about their residents. I felt confident that Dad would be treated kindly and with respect.
Dad was visited in the hospital and was offered a place.
Dad's transition from the hospital was managed expertly, and to my delight, he settled in quickly. I was surprised, but very grateful, that the whole team took as much care of me as they did of Dad. With their help and guidance, I became more certain of my next steps. The whole team was hugely supportive and always available to answer my questions.
Nearly a year on, that is still the case, Dad is very happy here, and I am still just as supported by the team here as Dad is.
05 December 2024
Mum was very well looked after; good communication between the home and the family.
Could not have wished for Mum to have been in a better place.