Estherene House

Am impressed by all the team at Estherene House. Friendly, helpful and always have a welcoming smile, which is very important. Staff listen if I am worried by my husband and it's taken care of. They always ask if I'm okay as well, living alone at home. I feel great when I leave. Well done staff of Estherene House. Thank you.

The staff are pleasant and always friendly. They always provide Mum with good care and address any concerns as soon as they are raised. It can be difficult to call the home and speak to mum as she talks very quietly and we cannot hear what she is saying on the telephone. We would like a better phone system in place so we can speak to her.

My wife has settled here easily for the last fourteen months and us happy and comfortable.

Excellent care and cleanliness. Residents are always clean and shaven (men). food is very good and always made welcome and get a hot drink and also quite often a meal!

Carers are kind and friendly and look after Mum well. Lots of activities for the residents to participate in.

The staff care my mum gets is very good. The staff are caring and kind. There can be a problem with mums clothes they often go missing or somebody else is wearing them. I have put my mum's name in all of her clothes, most of them mum has got back but still, some get muddled up from time to time.

My mum describes it as excellent care and wonderful staff. In the difficult circumstances of COVID and isolation, handled very competently.

Each time I visit, my mother was clean and busy. I was offered a lunch one day, which was adequately portioned and tasty. Help was available if needed. She has had a couple of falls, but not unexpected given her age and frailties. At least someone was there to attend to her when it happened.

I was visiting my mum and dad every week up to when the Coronavirus put a stop to it, the last time I visited my parents was 19/03/2020. I always found the staff friendly. The home looked clean with all the facilities the residents would need. I often would give my mum a drink and I was usually offered one as well. When my father went into the home he was made welcome and had a room with my mum. There was always plenty of food at mealtimes.

My mum and all the residents receive extremely good care. Warm and cosy home. The residents have no restrictions. A well-managed home. Pleasant and friendly. I am very happy for my mum to be there and that makes our family feel very happy.

I found the care of all the staff to be very caring and loving. Nothing was too much trouble for them and they all treated my dad with the dignity he deserved. Couldn't have asked for better care for him.

The staff are always very helpful and friendly towards us. Nothing seems to be too much trouble for them.

A caring and friendly home where we are always made to feel welcome. I would highly recommend to everyone.

She honestly became the lady she was all down to these wonderful staff members even when she went on palliative care they were so kind, caring and supporting. I cannot recommend them enough. Thank you.

My mother has been in Estherene House for three and a half years, she likes being there and she calls it her home. She is well looked after by staff.