Estherene House

The care and love Mum received in her final weeks is beyond words, we cannot ever thank everyone at Estherene enough.

Estherene House is very welcoming and friendly. The staff go out of their way to make the residents and their families feel at home. The food is excellent and families are welcome to join their loved ones for lunch. Everyone, staff and residents always seem happy. Nothing is too much trouble and no one ever feels left out or ignored. There are lots of activities available and regular entertainment. I feel confident that my Dad is being well looked after.

Mum was only at Estherene House for a short while, but I felt great comfort knowing she was well looked after from the cleanliness, lovely food, effective staff and management. What a great team. Thank you.

Our review and experience is one of superb from the staff to the way my mother, who is somewhat difficult to deal with, is looked after, she is quite demanding and sometimes rude to staff, to which I apologise. The home is nice and warm, and the food is good. We are very pleased with the service and how she is looked after. Well done, everyone.

A big big Thank you to every one at Estherene House.

Mum was a resident of Estherene House for 3 years. During this time she was well looked after by Estherene's team of caring staff. She was kept clean, well-fed and mentally and physically stimulated. The staff always would give us a warm welcome and update us on Mum's progress. Thank you Estherene House for looking after our mum.

My father had been in Estherene House for 7 months, he was not well when he went in having been moved from another home. He received really good care, the staff kept me informed of his welfare and when he passed peacefully away they couldn't have been kinder.

Everybody at Estherene House are very caring and considerate to my mothers needs. Nothing looks too much trouble and all the staff go out of their way to make my mother feels at home. There are always plenty going on, and my mom was included in all the daily activities. This home should be everyone first choice for their loved ones.

My mothers first day in the care home. Everyone was very kinds to her, she enjoyed the food.

My grandad has been living here for just shy of two years now. Myself and my family cannot fault any of the staff here. They are excellent at communicating, caring for my grandad and ensuring he is always kept busy. They even went to the lengths of allowing him to sing one of his favourite songs when a guest singer came in to entertain the residents. I could honestly not think of a better place for him to be.

Superb. Estherene House has cared for our father for the past 18 months. The staff have been unfailingly kind, patient and attentive throughout. It is with great regret that we are moving dad to another care facility in a different part of the country. We are only doing so because its location makes it more convenient for family and friends. We can only hope that his new residence will be able to live up to the standards of Estherene House. We cannot recommend Estherene House too highly.

I've been impressed with how the staff have met Aunt and Uncle's needs and greeted me with a friendly face. Staff take an interest in their welfare and don't treat them as just numbers. They are always willing to listen to concerns of mine and try and sort it out quickly. The senior staff were very helpful recently when I was concerned about my Auntie. I'm often offered a small dinner and a cuppa whilst visiting and had a lovely dinner once. They have a double room upstairs with a bay window, they don't have an en-suite, and they have to go a little way down the landing. They have a stairlift to go up and down which isn't always convenient. There are plenty of activities going on most days like, being taken out in a wheelchair to the seafront and park etc. games and exercises. The place itself can get confusing with narrow corridors and a bit like a maze! The safety and security are very good with a doorbell and buzzer to press so someone come and let me in and all residents are safe and cannot just walk out of the locked door!

All the staff do a very good job. A job which I know I could not do, even if I was paid £800 a week!

Mum is generally quite happy with her own company so she is okay with being left to her own devices.

The care given to my stepdad was exemplary and we are so grateful for the love and care given to him in the final weeks of his life.

I have found the staff to be very professional and good at their jobs. They are excellent with my dad. They always keep me informed and up to date regarding my dad.

I find when I visit it seems very pleasant. Staff are polite and caring. My wife seems very happy here, and I can see she is well looked after. Many thanks for this.

Good quality of care and friendly staff.

Not an awful lot to say! The home is excellent in every way and my friend could not be in better hands with the kind and considerate staff members.

My father has had numerous falls which resulted in a fractured neck and did not get fluids to drink some of the time and I feel that the quality of care is not good.