Mendip Lodge

Mendip Lodge, 11 Whitehouse Road, Claverham, Bristol BS49 4LJ

Owner: Renaissance Care Homes Ltd

Person in charge: Jacob Puthet (Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 60+.

Single Rooms: 16

Rooms with ensuite WC: 10

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Mendip Lodge is located 10 minutes from junction 20 of the M5 motorway. Follow the road signs to Yatton (B3133), through Yatton Village at the end of high street turn left (sign posted to Claverham). Whitehouse road is the 3rd turning on the right, approximately half a mile along the road. Mendip Lodge is situated on the left at the top of the street.

Visiting:

Visitors are welcome at Mendip Lodge any time except during lunch hours (1200-1330). This is not to distract the meal time experience of the residents. If wishing visit Mendip Lodge after the office hours (0900 - 1700), please let staff know in advance.

Parking:

All visitors can park their cars in front of Mendip Lodge. Cars can be parked in the street for free. Please ensure that the home's neighbour's driveway is not blocked when parking.

Latest Care Quality Commission* Report on Mendip Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Mendip Lodge has a Review Score of 8.8 (8.813)

The Review Score of 8.8 (maximum of 10) for Mendip Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Mendip Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.938 for Mendip Lodge is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.875 Points relating to the number of positive Reviews for Mendip Lodge is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.2 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mendip Lodge?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mendip Lodge

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2

My Mum moved to Mendip Lodge at the end of September last year and the staff there have all gone out of their way to ensure that Mum is settled, relaxed, happy and comfortable in her new home - a feat far more difficult than it might sound given the nature of Mum's illness.
The staff are all happy and relaxed - as well as extremely competent and professional - creating a lovely atmosphere for the residents. And the home-cooked food is excellent too, including plenty of imaginative additional treats, such as home-made cakes and plenty of ice-creams!
I often feel that Mendip Lodge is more akin to a boutique hotel, rather than a care home, so pleasant and comfortable are the furniture and furnishings, managing deftly to avoid any feeling of being 'institutionalised'.
My brother lives a few minutes' walk from Mendip Lodge and visits Mum several times a week. I live some distance away, but visit Mum regularly and am always made to feel very welcome.
Would highly recommend.

How likely would you be to recommend Mendip Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Debbie Lymbery, Proprietor at Mendip Lodge responded to this review on 21 Jun 2017:

Thank you for taking the time to review our home. We are very lucky to have such a great manager and team of staff who really do want to help our residents enjoy a full and happy life, maintaining dignity and independence as much as possible. The greatest compliment we can receive is your recommendation. Your comments are very much appreciated. Thank you so much.

Following a stay in hospital my dad was no longer able to return to the family home and so we had to find a suitable Care Home. Upon entering Mendip Lodge we just knew that this was the right place for him. It is a small Home and because of this he treated as an individual. The staff are genuinely caring and friendly and they all know the individual residents and treat them with compassion and respect. It is a very loving environment and there is always lots of fun and laughter.
The food is home cooked and is excellent. My dad is quite a fussy eater and yet the staff go out of their way to ensure he has what he likes. Homemade afternoon cakes are particularly enjoyed!
Day trips are arranged on a monthly basis during the Summer. General entertainment is enjoyed by all the residents (and relatives - we love a sing-song!).
Overall I am so happy that we chose Mendip Lodge and would thoroughly recommend it.
Thank you so much to all the wonderful staff who work there.

How likely would you be to recommend Mendip Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Both my parents are residents at Mendip Lodge and have been for nearly four years. My wife and I visit every week and try to attend Mendip Lodge events as often as possible and so I think we have got to know the staff well. We have always been impressed by the attitude and expertise of the carers. They are friendly and caring while remaining professional. My parents have very different needs and the Home has always responded with complete appropriateness, thoughtfulness and professionalism.

How likely would you be to recommend Mendip Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 91-year-old mother has been residing at Mendip Lodge for the past 16 months where she has been given the most loving care and attention despite her frequent extra needs. Mendip Lodge is a lovely environment but the carers make it even more special. Sadly Mum has needed to move to a nursing home now as her mobility and health have deteriorated to a level where specialised lifting is needed, though all attempts were made to prevent this move being the outcome, and for this, I am truly grateful to them for going the extra mile. I would highly recommend Mendip Lodge to anyone searching for a safe and loving haven for their loved one, my very heartfelt thanks to all the wonderful staff, they have been like a family to me and a great support.

How likely would you be to recommend Mendip Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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