35 Overnhill Road, Downend, Bristol BS16 5DS
Group: Serenity Homes Ltd
Person in charge: Samuel Okello (Manager)
Local Authority / Social Services: South Gloucestershire Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Non Smoking Policy.
Single Rooms: 17
Shared Rooms: 2
Rooms with ensuite WC: 14
Weekly Charges Guide: Personal Care Single £464 – £480 , Personal Care Shared (per person) £464 – £480 (These prices are only a guideline, please contact Edgecumbe Lodge to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Edgecumbe Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.7 (maximum of 10) for Edgecumbe Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Edgecumbe Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.417 for Edgecumbe Lodge is calculated as follows: ( (7 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.238 Points relating to the number of positive Reviews for Edgecumbe Lodge is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.2 Target = 0.238
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Edgecumbe Lodge has a Review Score of 7.7 (7.655) from 1 Reviews
Review submitted from a Website Submission by R H (Son of Resident) on Saturday 17 February 2018. Relates to February 2018.
Delivering care, with dignity, can be a challenge. But at Edgecumbe it is done so well. Personal space is not violated. And the resident's way of life is respected. The staff have great empathy. They need to have the flexibility of approach to know what is meaningful to one, but no big deal to another, so as not to stress or upset any resident needlessly. And the caregivers here manage this so effectively, they have marvellous compassion. The staff, management team and owner, are all very caring. No one feels alone or isolated.
In sum, 'dignity' means different things to different people. It is much to do with respecting personal space and an individual's self-esteem and way of life. We want our relatives to be: pain-free; clean; nicely dressed; well-fed; and never under-valued. Edgecumbe Lodge welcomes visitors and caters so well for our loved ones. The staff at Edgecumbe Lodge show great empathy, care and compassion. We could ask for nothing more. I thank them all - every one.
How likely would you be to recommend Edgecumbe Lodge? Extremely Likely
There are currently no Care Home Idol entrants who have performed at Edgecumbe Lodge