Care Homes Owned by Serenity Homes Ltd

my second family all staff lovely specially manager and admin food are very outstanding they have Indian and Chinese cook who they cooked Welsh food cakes are lovely I my husband passed but I am still visiting home as to feel good Angels gestures remind me my husband
I cannot thank Gnoll Nursing Home enough for the care and love they gave my husband. From the very beginning, the staff treated us like family.

during his stay and appropriate protocols were followed.
This was overall a positive experience and we are grateful for the level of care shown.

to go shopping. She enjoyed her stay, and I hope that she can stay again when we organise the next respite period.

across the whole Staff. They even visited dad in his respite centre before he arrived. Since his arrival we have been blown away by the care that is given to everyone on their care. Dad is happy well fed and clean. His clothes are laundered and looked after.
Whenever we visit we are made very welcome and always offered a drink. The staff are relaxed with every one and are on very easy going and friendly terms with everyone. The place is very clean always, the food looks good and dad has found his appetite again. He is happy and relaxed. I want to thank everyone for their dedication and professionalism.

it's about the families also. I have been supported from the first day and still am now, as it can be overwhelming at times. Things have improved hugely. When things are not perfect, we work together to resolve things. And anything I bring to the attention of any member of staff is dealt with. There is constant effort made with activities.

garden. Family are always kept up-to-date with emailed newsletters and there are meetings and events at the home one can attend. Staff are always kind and upbeat with the residents.

been handled more efficiently, but all resolved eventually.
We have no hesitation in recommending this establishment.

using a mobile hoist to raise and lower her to bed, chair, toilet and shower, attaching the lifting harness can be a bit problematic at times; the care and assistance given is to cause her as little discomfort as possible.
The care and dignity shown to the resident is no 1 priority of management and staff.
The introduction of garden parties during the summer is a valuable addition for the residents; as it gives opportunities for families to mix and see the care and kindness being shown to all.
My honest opinion of Edgecumbe Lodge is that owners, management and carers is to provide care, compassion and empathy to all in their care, and a welcome to all family visitors.

so as not to stress or upset any resident needlessly. And the caregivers here manage this so effectively, they have marvellous compassion. The staff, management team and owner, are all very caring. No one feels alone or isolated.
In sum, 'dignity' means different things to different people. It is much to do with respecting personal space and an individual's self-esteem and way of life. We want our relatives to be: pain-free; clean; nicely dressed; well-fed; and never under-valued. Edgecumbe Lodge welcomes visitors and caters so well for our loved ones. The staff at Edgecumbe Lodge show great empathy, care and compassion. We could ask for nothing more. I thank them all - every one.