Serenity Homes Ltd in South Gloucestershire | 1 Care Home

Review of
Edgecumbe Lodge
from David P (Son of Resident) published on 17 November 2025 Submitted via Website • Report

Overall Experience

MY father stayed Edgcumbe Lodge for 6 weeks while i was recovering from surgery.My father was well looked after by the staff,while he was there.The staff were lovely and took great pride and care in there jobs ,also very accommodating when i came to visit..over all lovely place and staff

Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe LodgeThank You David for your kind words. Our team appreciates your encouraging review and are committed to improving and learning from your experience. On behalf of Edgecumbe it was a pleasure to look after your Dad and he has made many friends at the home. We wish him all the best and a speedy recovery to you.

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Review of
Edgecumbe Lodge
from N B (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report

Overall Experience

I was very impressed by the supportive staff and care shown during my father's short stay at Edgecumbe Lodge. The staff showed attentiveness and care and were very supportive. The care home had social opportunities available and showed attentiveness to my father's needs. He appeared well presented

during his stay and appropriate protocols were followed.
This was overall a positive experience and we are grateful for the level of care shown.

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Review of
Edgecumbe Lodge
from Honor G (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

Mum was in Edgecumbe Lodge for respite care for four weeks. When she went in, she had not been eating properly, and they managed to get her eating properly, and she put on weight. The staff were amazing with Mum, making sure she was occupied and entertained. She also went out, accompanied by staff,

to go shopping. She enjoyed her stay, and I hope that she can stay again when we organise the next respite period.

Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe LodgeThank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum enjoyed her stay at Edgecumbe Lodge and that our team was able to support her so well during her respite period. It's wonderful to know she felt engaged, well cared for, and even enjoyed some outings with our staff. We look forward to welcoming her back for future stays and continuing to provide the care and attention she deserves.

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Review of
Edgecumbe Lodge
from Susan S (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

After a fracture to his hip my dad needed to have full time care. My son and I looked around a few care homes near to us. Edgecumbe Lodge was our choice after looking at several in the locality. Right from the very start before dad even arrived we were made so welcome by everyone there. From Director

across the whole Staff. They even visited dad in his respite centre before he arrived. Since his arrival we have been blown away by the care that is given to everyone on their care. Dad is happy well fed and clean. His clothes are laundered and looked after.
Whenever we visit we are made very welcome and always offered a drink. The staff are relaxed with every one and are on very easy going and friendly terms with everyone. The place is very clean always, the food looks good and dad has found his appetite again. He is happy and relaxed. I want to thank everyone for their dedication and professionalism.

Reply from Elaine Sardar-Dean, NI / Director of Compliance at Edgecumbe LodgeThank you so much for your kind words. We're truly grateful that you chose Edgecumbe Lodge for your father's care, and it's wonderful to hear that he feels happy and comfortable. Our team is dedicated to creating a welcoming, supportive environment for both residents and their families, so it means a lot to know you've felt that from the very start. Thank you again for your trust and appreciation, it's a privilege to care for your Dad!

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Review of
Edgecumbe Lodge
from R N (Niece of Resident) published on 17 March 2025 Submitted via Website • Report

Overall Experience

Very caring staff and very good care provided to my aunt who was very happy living there. Good food, a clean and safe environment. Lots of activities for residents. Nice rooms and lovely homely accommodation.

Reply from Elaine Sardar-Dean, NI & Director of Compliance at Edgecumbe LodgeThank you for your kind words. It was an honour to care for your aunt, she was a beloved part of Edgecumbe for over a decade. We will deeply miss her. We truly appreciate your thoughtful review.

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Review of
Edgecumbe Lodge
from Josie M (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report

Overall Experience

I am at Edgecumbe Lodge 2 days a week and I am there for about 4 hours each visit. I feel happy that my mum and dad are being looked after really well and the staff truly care about them. For me, it's the care that is of paramount importance and it is definitely there. It's not just about the residents,

it's about the families also. I have been supported from the first day and still am now, as it can be overwhelming at times. Things have improved hugely. When things are not perfect, we work together to resolve things. And anything I bring to the attention of any member of staff is dealt with. There is constant effort made with activities.

Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe LodgeThank you for your kind feedback. We're delighted to hear that you feel your parents are well cared for and supported, and we truly value your recognition of our team's efforts. Knowing the activities and improvements that have made a positive impact is wonderful. We remain committed to maintaining high standards and ensuring the wellbeing of our residents and their families.

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Review of
Edgecumbe Lodge
from A P (Daughter of Resident) published on 6 January 2025 Submitted via Website • Report

Overall Experience

The care of my mother was excellent. Mum was always clean and looked after. Staff always contacted me if there was any medical issue. Staff were always doing activities with the residents, either singing or gentle physical exercise (which I participated in on one occasion!) and residents go into the

garden. Family are always kept up-to-date with emailed newsletters and there are meetings and events at the home one can attend. Staff are always kind and upbeat with the residents.

Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe LodgeThank you for your lovely review. It was truly an honour to care for your mother, and we're so pleased to hear you felt supported and informed. Your kind words mean a lot to our team and encourage us to keep providing the best care possible. Best Regards Edgecumbe Family.

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Review of
Edgecumbe Lodge
from Lynn N (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report

Overall Experience

Overall experience with Edgecumbe Lodge very good. Care for our dad has been great and have no issues. Staff are very compassionate and have excellent interaction with lots of activities arranged.
A hiccup with the administration side arose this month. Partly to do with the Council which could have

been handled more efficiently, but all resolved eventually.
We have no hesitation in recommending this establishment.

Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe LodgeThank you for your lovely review and for sharing your experience with Edgecumbe Lodge. We are delighted to hear that your dad has been well cared for and is enjoying his time with us, including the activities we arrange. Ensuring compassionate and meaningful interactions is at the heart of what we do, and it's wonderful to know that this has been reflected in your dad's care. We also appreciate your feedback regarding the recent administrative issue. While we are pleased that it was eventually resolved, we recognise that efficiency in such matters is crucial, and we will take your comments on board to further improve our processes in the future. The team thanks you for recommending Edgecumbe Lodge and for your trust in us.

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Review of
Edgecumbe Lodge
from B G (Husband of Resident) published on 23 December 2024 Submitted via Website • Report

Overall Experience

My wife has been resident at Edgecumbe Lodge for three years, they care for her, who has advanced Dementia; and has lost the ability to be able to stand or walk without assistance, her personal care is a top priority of staff with a fresh change of clothes daily.
Her mobility problem is overcome by

using a mobile hoist to raise and lower her to bed, chair, toilet and shower, attaching the lifting harness can be a bit problematic at times; the care and assistance given is to cause her as little discomfort as possible.
The care and dignity shown to the resident is no 1 priority of management and staff.
The introduction of garden parties during the summer is a valuable addition for the residents; as it gives opportunities for families to mix and see the care and kindness being shown to all.
My honest opinion of Edgecumbe Lodge is that owners, management and carers is to provide care, compassion and empathy to all in their care, and a welcome to all family visitors.

Reply from Elaine Sardar-Dean, Nominated Individual/Director of Compliance at Edgecumbe LodgeThank you for taking the time to share your detailed and thoughtful review of Edgecumbe Lodge. We are deeply grateful for your kind words about the care and dignity our staff strive to provide for all residents, including your wife. We understand how important it is to ensure comfort and support in all aspects of daily life and we're glad that the efforts of our team, from maintaining personal care to organising events like garden parties, have had a positive impact on your family's experience. Your mention of mobility challenges and the use of equipment like the mobile hoist is valuable feedback and we will share it with our team to assess our procedures to maintain the comfort and efficiency of the assistance we provide. Thank you once again for highlighting the compassion and dedication of our team. It is an honour to care for your wife, and we will continue to ensure her well being and dignity remains our top priorities.

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Review of
Edgecumbe Lodge
from R H (Son of Resident) published on 6 March 2018 Submitted via Website • Report

Overall Experience

Delivering care, with dignity, can be a challenge. But at Edgecumbe it is done so well. Personal space is not violated. And the resident's way of life is respected. The staff have great empathy. They need to have the flexibility of approach to know what is meaningful to one, but no big deal to another,

so as not to stress or upset any resident needlessly. And the caregivers here manage this so effectively, they have marvellous compassion. The staff, management team and owner, are all very caring. No one feels alone or isolated.
In sum, 'dignity' means different things to different people. It is much to do with respecting personal space and an individual's self-esteem and way of life. We want our relatives to be: pain-free; clean; nicely dressed; well-fed; and never under-valued. Edgecumbe Lodge welcomes visitors and caters so well for our loved ones. The staff at Edgecumbe Lodge show great empathy, care and compassion. We could ask for nothing more. I thank them all - every one.

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Care Home Owned by Serenity Homes Ltd in South Gloucestershire

Serenity Homes Ltd Locations in South Gloucestershire (1)

Serenity Homes Ltd Reviews in South Gloucestershire (10)

Edgecumbe Lodge

Edgecumbe Lodge

Edgecumbe Lodge

Edgecumbe Lodge

Edgecumbe Lodge

Edgecumbe Lodge

Edgecumbe Lodge

Edgecumbe Lodge

Edgecumbe Lodge

Edgecumbe Lodge

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