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Care Home Owned by Serenity Homes Ltd in South Gloucestershire

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Serenity Homes Ltd in South Gloucestershire

Only the locations & reviews in South Gloucestershire for Serenity Homes Ltd are showing below.

View the details of all 2 locations (with 17 reviews) owned by Serenity Homes Ltd

Serenity Homes Ltd Locations in South Gloucestershire (1)

 - Browse 1 Care Home owned by Serenity Homes Ltd in South Gloucestershire
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Edgecumbe Lodge
35 Overnhill Road, Downend, Bristol BS16 5DS 
9.5 13 reviews
Edgecumbe Lodge, Bristol, South Gloucestershire
"The care home staff cannot do enough for their residents. My mother is very well looked after. There are daily activities with all…"   Read all 13 reviews
  • from £1,100 / week
  • 21 Rooms
Location Type Care Home

Nestled in the heart of Bristol, Edgecumbe Lodge is a family owned residential care home with a proud legacy spanning over 20 years. The home is renowned for its warm, welcoming atmosphere, embodying ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care

Serenity Homes Ltd Reviews in South Gloucestershire (13)

9.2

Serenity Homes Ltd has a Group Review Score of 9.2 (9.201) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Serenity Homes Ltd must have a Review Score.

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Review of

Edgecumbe Lodge

from R P (Wife of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to the residents is outstanding. The staff are always on hand, keeping an eye on the residents whether to see to their needs or to offer comfort and reassurance. They are always patient and I have never observed any worrying incidents.
Reply from Elaine Sardar-Dean, Nominated Individual at Edgecumbe LodgeThank you for taking the time to leave such kind feedback about the care and support within the home. We are delighted to hear that you find our staff attentive, patient and reassuring, and that you feel confident in the care being provided to residents. Creating a safe, calm and supportive environment is always our priority, so your comments mean a great deal to the team.
We also appreciate your ratings and recognise there is room for improvement in facilities, rooms, cleanliness and food & drink. With our new maintenance person now part of the team, we are confident this will help enhance the facilities and resident rooms, with further positive changes across the home in the coming months. We also value your feedback regarding food and drink, and our Wellbeing Team will continue working closely with residents and families to explore ways to further improve choice and dining experiences.
Thank you again for your feedback and support.
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Review of

Edgecumbe Lodge

from H G (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home staff cannot do enough for their residents. My mother is very well looked after. There are daily activities with all residents being encouraged to take part. I am always welcomed when I visit and if I want to do something with my mother, they do all that they can to assist, even arranging
shifts to ensure that there are staff who can assist with putting mum into her wheelchair and a taxi. The staff will sit with mum and go through her photo albums with her. Overall I am very happy with the care and attention the staff give to my mother and me.
Reply from Elaine Sardar-Dean, Nominated Individual at Edgecumbe LodgeThank you for your lovely review and for sharing your experience with us. It means so much to hear that both you and your mother feel supported, welcomed and well cared for by our team. We are especially pleased that the kindness, patience and dedication of the staff have made such a positive difference, whether that is supporting outings, encouraging participation in activities or simply taking the time to sit and share meaningful moments together. These personal connections are incredibly important to us and are at the heart of the care we strive to provide every day.

Your feedback is greatly appreciated and also helps us continue to improve and develop the service we provide. We are proud of the warm and caring environment at the home and remain committed to maintaining high standards across all areas of care and support. Thank you again for your kind words and continued trust in our team.
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Review of

Edgecumbe Lodge

from Debra S (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I like the fact Edgecumbe Lodge is a smaller care home as I find it friendly and welcoming by the staff when I visit my mum who has Alzheimer's and CPOD.
The home is always immaculately clean, especially in my mums room and toilet.
Mum is always clean and dressed nicely and her need for an oxygen
machine is being met with one in her room, lounge and a portable one for when I take her out.
The food is very good and mum gets plenty of drinks and snacks throughout the day and I'm always asked if I'd like a drink when I visit.
I love the outdoor garden and the home puts on lovely events in it for the residents, visitors/family. I like that there are lots of activities done for the residents and it's all captured in a newsletter which is fun to read.
I get plenty of updates via email and instant messaging and if I have any questions the staff are happy to help which is reassuring.
Overall Edgecumbe is a very friendly and pleasant care home and my mum is happy and healthy.
Reply from Elaine Sardar-Dean, Nominated Individual at Edgecumbe LodgeThank you so much for taking the time to leave such a thoughtful review. We are delighted to hear that you find Edgecumbe Lodge warm, welcoming and friendly, and that you are happy with the care and support your mum receives. It is especially reassuring to know that the cleanliness of the home, the activities, communication with families and the overall atmosphere have made such a positive impression during your visits.
We are also always looking at ways to improve further, and with our new maintenance person now part of the team, we are confident families and residents will continue to see positive changes and improvements around the home over the coming months. Thank you again for your lovely feedback and continued support.
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Review of

Edgecumbe Lodge

from Christine C (Partner of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful caring, safe & family environment for both residents & visitors. All the staff are very caring, patient, engaging towards my partner & myself. He is treated with dignity & fully supportive with his complex dementia condition & abilities. All the staff, the director, manager,
care staff & all other related staff at the care home go above and beyond, are both passionate & compassionate in their roles. The home, his room & clothes are always fresh & clean. The food is excellent, well cooked & varied. I also appreciate the hard work & therapy that goes into the varied social activities for the residents to add stimulus & memory boosting. This is a home from home & I could not wish for a better place for my partner. It is lovely to be able to visit at any time of the day and all are so friendly, highly trained & cheerful at all times. They are all so amazing and my personal thank you for all they do & comforting to see the stability of having regular & familiar staff here.
Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe LodgeThank you so much for your kind and thoughtful feedback. It truly means a great deal to our whole team. We are delighted to hear that you feel Edgecumbe provides a safe, caring and welcoming environment for both residents and their loved ones. Knowing that your partner is supported with dignity and compassion, and that you feel comfortable and welcomed whenever you visit, is exactly what we strive for every day.

Your appreciation of our staff, the activities, the food, and the care given will mean so much to the team, who work incredibly hard to make our home a warm and engaging place to live. On behalf of the entire team I'd like to thank you again for your trust and for taking the time to share your experience. It is a privilege to care for your partner.
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Review of

Edgecumbe Lodge

from David P (Son of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
MY father stayed Edgcumbe Lodge for 6 weeks while i was recovering from surgery.My father was well looked after by the staff,while he was there.The staff were lovely and took great pride and care in there jobs ,also very accommodating when i came to visit..over all lovely place and staff
Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe LodgeThank You David for your kind words. Our team appreciates your encouraging review and are committed to improving and learning from your experience. On behalf of Edgecumbe it was a pleasure to look after your Dad and he has made many friends at the home. We wish him all the best and a speedy recovery to you.
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Review of

Edgecumbe Lodge

from N B (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was very impressed by the supportive staff and care shown during my father's short stay at Edgecumbe Lodge. The staff showed attentiveness and care and were very supportive. The care home had social opportunities available and showed attentiveness to my father's needs. He appeared well presented
during his stay and appropriate protocols were followed.
This was overall a positive experience and we are grateful for the level of care shown.
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Review of

Edgecumbe Lodge

from Susan S (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a fracture to his hip my dad needed to have full time care. My son and I looked around a few care homes near to us. Edgecumbe Lodge was our choice after looking at several in the locality. Right from the very start before dad even arrived we were made so welcome by everyone there. From Director
across the whole Staff. They even visited dad in his respite centre before he arrived. Since his arrival we have been blown away by the care that is given to everyone on their care. Dad is happy well fed and clean. His clothes are laundered and looked after.
Whenever we visit we are made very welcome and always offered a drink. The staff are relaxed with every one and are on very easy going and friendly terms with everyone. The place is very clean always, the food looks good and dad has found his appetite again. He is happy and relaxed. I want to thank everyone for their dedication and professionalism.
Reply from Elaine Sardar-Dean, NI / Director of Compliance at Edgecumbe LodgeThank you so much for your kind words. We're truly grateful that you chose Edgecumbe Lodge for your father's care, and it's wonderful to hear that he feels happy and comfortable. Our team is dedicated to creating a welcoming, supportive environment for both residents and their families, so it means a lot to know you've felt that from the very start. Thank you again for your trust and appreciation, it's a privilege to care for your Dad!
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Review of

Edgecumbe Lodge

from R N (Niece of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring staff and very good care provided to my aunt who was very happy living there. Good food, a clean and safe environment. Lots of activities for residents. Nice rooms and lovely homely accommodation.
Reply from Elaine Sardar-Dean, NI & Director of Compliance at Edgecumbe LodgeThank you for your kind words. It was an honour to care for your aunt, she was a beloved part of Edgecumbe for over a decade. We will deeply miss her. We truly appreciate your thoughtful review.
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Review of

Edgecumbe Lodge

from Josie M (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am at Edgecumbe Lodge 2 days a week and I am there for about 4 hours each visit. I feel happy that my mum and dad are being looked after really well and the staff truly care about them. For me, it's the care that is of paramount importance and it is definitely there. It's not just about the residents,
it's about the families also. I have been supported from the first day and still am now, as it can be overwhelming at times. Things have improved hugely. When things are not perfect, we work together to resolve things. And anything I bring to the attention of any member of staff is dealt with. There is constant effort made with activities.
Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe LodgeThank you for your kind feedback. We're delighted to hear that you feel your parents are well cared for and supported, and we truly value your recognition of our team's efforts. Knowing the activities and improvements that have made a positive impact is wonderful. We remain committed to maintaining high standards and ensuring the wellbeing of our residents and their families.
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Review of

Edgecumbe Lodge

from A P (Daughter of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care of my mother was excellent. Mum was always clean and looked after. Staff always contacted me if there was any medical issue. Staff were always doing activities with the residents, either singing or gentle physical exercise (which I participated in on one occasion!) and residents go into the
garden. Family are always kept up-to-date with emailed newsletters and there are meetings and events at the home one can attend. Staff are always kind and upbeat with the residents.
Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe LodgeThank you for your lovely review. It was truly an honour to care for your mother, and we're so pleased to hear you felt supported and informed. Your kind words mean a lot to our team and encourage us to keep providing the best care possible. Best Regards Edgecumbe Family.
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Review of

Edgecumbe Lodge

from Lynn N (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall experience with Edgecumbe Lodge very good. Care for our dad has been great and have no issues. Staff are very compassionate and have excellent interaction with lots of activities arranged.
A hiccup with the administration side arose this month. Partly to do with the Council which could have
been handled more efficiently, but all resolved eventually.
We have no hesitation in recommending this establishment.
Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe LodgeThank you for your lovely review and for sharing your experience with Edgecumbe Lodge. We are delighted to hear that your dad has been well cared for and is enjoying his time with us, including the activities we arrange. Ensuring compassionate and meaningful interactions is at the heart of what we do, and it's wonderful to know that this has been reflected in your dad's care. We also appreciate your feedback regarding the recent administrative issue. While we are pleased that it was eventually resolved, we recognise that efficiency in such matters is crucial, and we will take your comments on board to further improve our processes in the future. The team thanks you for recommending Edgecumbe Lodge and for your trust in us.
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Review of

Edgecumbe Lodge

from B G (Husband of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has been resident at Edgecumbe Lodge for three years, they care for her, who has advanced Dementia; and has lost the ability to be able to stand or walk without assistance, her personal care is a top priority of staff with a fresh change of clothes daily.
Her mobility problem is overcome by
using a mobile hoist to raise and lower her to bed, chair, toilet and shower, attaching the lifting harness can be a bit problematic at times; the care and assistance given is to cause her as little discomfort as possible.
The care and dignity shown to the resident is no 1 priority of management and staff.
The introduction of garden parties during the summer is a valuable addition for the residents; as it gives opportunities for families to mix and see the care and kindness being shown to all.
My honest opinion of Edgecumbe Lodge is that owners, management and carers is to provide care, compassion and empathy to all in their care, and a welcome to all family visitors.
Reply from Elaine Sardar-Dean, Nominated Individual/Director of Compliance at Edgecumbe LodgeThank you for taking the time to share your detailed and thoughtful review of Edgecumbe Lodge. We are deeply grateful for your kind words about the care and dignity our staff strive to provide for all residents, including your wife. We understand how important it is to ensure comfort and support in all aspects of daily life and we're glad that the efforts of our team, from maintaining personal care to organising events like garden parties, have had a positive impact on your family's experience. Your mention of mobility challenges and the use of equipment like the mobile hoist is valuable feedback and we will share it with our team to assess our procedures to maintain the comfort and efficiency of the assistance we provide. Thank you once again for highlighting the compassion and dedication of our team. It is an honour to care for your wife, and we will continue to ensure her well being and dignity remains our top priorities.
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Review of

Edgecumbe Lodge

from R H (Son of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delivering care, with dignity, can be a challenge. But at Edgecumbe it is done so well. Personal space is not violated. And the resident's way of life is respected. The staff have great empathy. They need to have the flexibility of approach to know what is meaningful to one, but no big deal to another,
so as not to stress or upset any resident needlessly. And the caregivers here manage this so effectively, they have marvellous compassion. The staff, management team and owner, are all very caring. No one feels alone or isolated.
In sum, 'dignity' means different things to different people. It is much to do with respecting personal space and an individual's self-esteem and way of life. We want our relatives to be: pain-free; clean; nicely dressed; well-fed; and never under-valued. Edgecumbe Lodge welcomes visitors and caters so well for our loved ones. The staff at Edgecumbe Lodge show great empathy, care and compassion. We could ask for nothing more. I thank them all - every one.
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