Care Homes Owned by Serenity Homes Ltd in Neath - Port Talbot

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Only the locations & reviews in Neath - Port Talbot for Serenity Homes Ltd are being shown.

Serenity Homes Ltd Locations in Neath - Port Talbot (1)

1 Care Home owned by Serenity Homes Ltd in Neath - Port Talbot

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Gnoll Nursing Home

27 Gnoll Park Road, Neath SA11 3BT

9.46 Reviews

22 1

"My mother is well looked after. The staff are very attentive to her needs. They are very patient with her considering her condition. I have..."Read all 6 reviews

from £1,020 / weekSize 29 rooms

Location Type: Care Home

Gnoll Nursing Home is a family-owned care home that has been proudly serving the community of Neath for over 20 years. The home is spacious and offers a homely environment, having been thoughtfully transformed... Read more

Older Person Care
Permanent Care
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Residential Care
Dementia Residential Care
Nursing Care
Dementia Nursing Care
Mental Health Care

Serenity Homes Ltd Reviews in Neath - Port Talbot (6)

9.5

Serenity Homes Ltd has a Group Review Score of 9.5 (9.505) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Serenity Homes Ltd must have a Review Score.

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Showing 6 reviews matching selected criteria

Review of Gnoll Nursing Home from R J (Son of Resident) published on 28 August 2026 Submitted via Website•

Overall Experience

My mother is well looked after.
The staff are very attentive to her needs.
They are very patient with her considering her condition.
I have nothing but praise for the care home.

She has made some new friends and is on first name terms with the staff.

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↩Reply from Nargis Sardar, Responsible Individual at Gnoll Nursing Home

Thank you so much for your lovely review. We are really pleased to hear that your mum is well looked after and that you find our team attentive, patient and understanding of her individual needs.

It is especially lovely to hear that she has made friendships and feels comfortable enough to be on... Read more

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Review of Gnoll Nursing Home from Alison S (Daughter-in-law of Resident) published on 17 August 2026 Submitted via Website•

Overall Experience

My mother in law has been at Gnoll Care Home for nearly 5 years. As a family we have found her care to be excellent. The staff are always very pleasant and professional.
The management team are very approachable and are always aware of her up to date details

I can honestly say there have been no issues whatsoever that have given us any worries of the card she receives.

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↩Reply from Nargis Sardar, Director and Responsible Individual at Gnoll Nursing Home

Thank you, Alison, for taking the time to share such kind feedback.

It means a great deal to our whole team to know that, after nearly five years with us, you and your family continue to feel confident in the care your mother-in-law receives at Gnoll Nursing Home.

We are especially pleased to... Read more

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Review of Gnoll Nursing Home from Kenneth T (Husband of Resident) published on 24 June 2026 Submitted via Postal Card•

Overall Experience

I'm afraid my wife passed away on the 20th April 2026 but I would like to say the staff and management could not of been more caring, and professional. She was well looked after in every way. As she deserved to be.

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↩Reply from Elaine Sardar-Dean, Director of Compliance at Gnoll Nursing Home

Thank you for taking the time to leave this review, especially during what must be a very difficult time. Please accept our sincere condolences on your loss. It means so much to us that you felt she was cared for with kindness, compassion and professionalism throughout her time with us. Knowing... Read more

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Review of Gnoll Nursing Home from Gillian B (Daughter of Resident) published on 9 April 2026 Submitted via Postal Card•

Overall Experience

My late mother resided here from August 2025 to October 2025. I found the manager and all staff to be extremely professional and helpful. My mother was very well looked after and treated with dignity at all times. She was very well looked after. Her room was always clean, warm and met all of her needs. 24 hours a day. Although my mother was not a long term resident due to her passing away I was happy with everything at The Gnoll. The manager was outstanding and always approachable.

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↩Reply from Elaine Sardar-Dean, Director of Complianc at Gnoll Nursing Home

Thank you so much for your kind words. We are truly sorry for your loss, and it means a great deal to us that your mother was cared for with dignity, warmth, and respect during her time with us. Your feedback will be shared with our team, and they will be touched to know they made a difference. Thank you again for trusting us with your mother's care.

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Review of Gnoll Nursing Home from J P (Son-in-law of Resident) published on 9 March 2026 Submitted via Website•

Overall Experience

My elderly mother-in-law resided at the Gnoll nursing home for eight years during which she received exemplary care and love from all the staff. It really was home from home to her and she was so pleased to have found a place there. Towards the end she required intensive nursing care, and that was delivered with sensitivity and respect that was reassuring and complete . She enjoyed the home cooked food, the activities in the common room, and the good company of all the staff.

The staff were knowledgeable about her condition, kept us up to date with her ongoing health issues, and were always pleasant and welcoming. Having visited a number of local care homes and residential homes I would say that the Gnoll was by far the best, to the extent that I myself would be happy to live there should the need arise.

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↩Reply from Elaine Sardar-Dean, Director of Compliance at Gnoll Nursing Home

Thank you so much for your kind words. It really means a lot to the whole team to hear that your mother-in-law felt so at home with us at Gnoll.

Being part of someones life for eight years is very special, and were grateful that you trusted us to care for her during that time. Were so pleased she... Read more

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Review of Gnoll Nursing Home from S B (Wife of Resident) published on 15 December 2025 Submitted via Postal Card•

Overall Experience

My husband was admitted to the Gnoll Nursing Home in March 2023 and was there until he passed away on 29/1/25. During his stay there he was treated with respect and well cared for. The staff were very caring and friendly. Also the management were also caring and understanding his needs. All in all I am very satisfied with his care there.

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↩Reply from Elaine Sardar-Dean, Director of Compliance at Gnoll Nursing Home

Thank you for your kind and thoughtful review. It means a great deal to us to know that your husband was cared for with dignity, respect, and compassion, and that it was an honour to care for him during his time with us. Your kind words about our staff and management will be shared with the whole team.

Thank you for trusting us with his care and we will ensure to improve our service. Thank you

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