Restgarth Care Home, Looe, Cornwall
Restgarth Care Home, Looe, Cornwall
Restgarth Care Home, Looe, Cornwall

Restgarth Care Home is a comfortable purpose built care home situated at the top of the beautiful village of Polperro, near Looe, Cornwall. The home has a higher than usual specification when it comes to equipment and disability aids.

As well as providing care for a variety of needs the home prides itself on its friendly and informal atmosphere. The management team and staff are dedicated to fulfilling the needs and wishes of its residents, whether this be providing the right level of individualised care, promoting independence and interaction, providing a varied activities programme or catering for special dietary requirements.

As well as offering Long Term Care, Restgarth Care Home specializes in providing After Care, Respite and Re-ablement Care. The owners, Mr and Mrs Thrush both have Registered Nurse backgrounds.

Group: Orchard Care (South West) Ltd

Person in charge: Emma Woodworth-Franks (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Stroke

Admission Information: Ages 65+.

Single Rooms: 28

Shared Rooms: 1

Rooms with ensuite WC: 29

Weekly Charges Guide: Personal Care Single £500 – £800 , Personal Care Shared (per person) £500 – £700 (These prices are only a guideline, please contact Restgarth Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Restgarth Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 10 Nov 2017

A unique opportunity awaits! A self-contained apartment is available within our Cornish residential home, offering the best of both worlds. The accommodation is modern and bright and consists of a large lounge, kitchen, bathroom and bedroom, providing luxurious accommodation for a couple or as a very spacious single. A well-appointed ground floor ensuite room is also available. The room is decorated to a high standard and being located close to the centre of the home, is ideal for someone wanting easy access to the wide range of facilities or someone with higher care needs. For further information or to arrange a no obligation visit , please contact Emma Woodworth-Franks on 01503 272016 or email enquiries@orchardcare.co.uk

Reviews

7.8 Restgarth Care Home has a Review Score of 7.8 (7.831)

The Review Score of 7.8 (maximum of 10) for Restgarth Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Restgarth Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.664 for Restgarth Care Home is calculated as follows: ( (82 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 119 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.167 Points relating to the number of positive Reviews for Restgarth Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Restgarth Care Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Restgarth Care Home

  • Resident / Service User
    2
  • Sister of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

My mother in law had a very positive and happy experience when she stayed for respite care. Before arrival, a personalised care plan and medication management was agreed. I was completely reassured by this approach and the professional management of my mothers stay.

How likely would you be to recommend Restgarth Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Restgarth Care Home very caring, staff very cheerful. Care home very clean. food very, very good. All aspects of care excellent. All residents receive love and care.

How likely would you be to recommend Restgarth Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

The home is very well run but the patient's alarm system requires updating. The alarm from the patient's buzzers in their rooms sound all over the building day and night. This is not a good thing for anyone. The home does have a high calibre of residents with Dementia, whom I cannot talk to. Mainly, one can cope with the above, but they should get into the 21st century.

How likely would you be to recommend Restgarth Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the first time we walked into the home, I knew this would be really what she would have wanted, if she knew where she was. It was bright, clean, 1st class. We were shown around and didn't hesitate to have a room for her. Very caring in every way, the way they treat the residents is so calm, friendly and sincere. Everywhere is so organised, if I have any concerns about my sister the Dr. is informed and has attended promptly on a few occasions when needed. Food is 1st class with relaxing lounges. Gardens to sit in, weather permitting. Dining room looks like a hotel. Tables all laid out with napkins etc. Food is all home cooked. Good safety and security at the entrance of the home.

How likely would you be to recommend Restgarth Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Restgarth is a brilliant care home because; they are very caring and compassionate, go that bit extra to ensure my aunt is cared for in every way possible, nothing is too much trouble.
The home feels more like a homely hotel rather than a care home. The food is freshly cooked on the premises and there is an excellent choice and help to assist when possible.
Where my aunt is at the moment she is not interested in food but they make soup, sandwiches etc to try and tempt her which is good. The staff and manager are very friendly and helpful, you can visit anytime with no restrictions, which is good. It's clean, safe and secure. We are extremely happy with my aunts care who has dementia.

How likely would you be to recommend Restgarth Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Granddad has recently moved into Restgarth and the welcome he received was lovely and friendly. All staff have been extremely caring as he moved a long way so they have allowed him to slowly settle in at his speed. The food is wonderful and freshly prepared and cooked. The lounges and bedrooms are homely and relaxing, which makes it feel more like their home rather than a care home.

How likely would you be to recommend Restgarth Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff all very helpful and pleasant. Room was very sunny, airy and light. Clean and well furnished good bathroom. Food acceptable but I had no appetite as I wasn't too well in myself. Always plenty of tea/drinks. I would go back if I need to.

How likely would you be to recommend Restgarth Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff were all so friendly and caring. Mother-in-law did not want to go into the home for a week as she has always lived with us, but as we had no choice. My mother-in-law spent 8 days and when I picked her up she was so happy and enjoyed every minute of her stay.

Excellent care was given by happy, friendly staff who always made us welcome and my mother-in-law would return again with no fears of being away from home. When we returned home, one of my mother-in-laws cardigans was missing and within half an hour the administrator had found it and brought to our home, she went above and beyond.

How likely would you be to recommend Restgarth Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy at Restgarth. The food and environment are good. Sometimes I feel far away from my family but the staff are always there to cheer me up. I have made some wonderful friends here.

How likely would you be to recommend Restgarth Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother (aged 97) has settled down very well in a short time and when asked if she is happy replies "couldn't be bettered". The staff have got to know Mother and her idiosyncrasies very quickly and have been universally kind and considerate. Restgarth has a real home from home feel. It is kept beautifully clean and is well decorated and furnished. Although she has a tiny appetite Mother enjoys the food which is varied and well prepared and presented. This has been our first experience of the care home environment and Mum and the family are very pleased in all aspects.

How likely would you be to recommend Restgarth Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

September 2014

Job Vacancies

Staff Profiles

Hannah

Hannah Ivey

Job Title: Administrator and Carer

Joined: 2004

Description:

Hannah was worked at Restgarth for over a decade and consistently offers the ultimate in flexibility. As well as keeping order in all her administrative tasks Hannah can, at a moments notice double as a carer when things are get busy. Hannah also looks after the paperwork side of things for our sister home, Pine Lodge, in Weston-Super-Mare.

Hannah has an honour`s degree in business studies as well as her NVQ 3 in Health and Social Care. Being academically minded, Hannah enjoys reading and watching films although being the grounded individual that she is she enjoys most of all being "happy and healthy". She lives locally with her young family and brings a useful `local knowledge` to Restgarth as well as being known as "Ask Hannah" by her colleagues!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Restgarth Care Home