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Alban House

8/10 Apsley Terrace, Highfield Road, Ilfracombe, Devon EX34 9JU
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Alban House, Ilfracombe
Alban House, Ilfracombe
Alban House, Ilfracombe

This privately owned residential home, Alban House, has 23 single rooms and 15 of these have en-suite facilities. The home cares for people with dementia, mental health conditions and older people generally.

Alban House provides respite care, day care and convalescent care, as well as long period residential care. It is located near to local shops and there are public transport links nearby. Residents can bring their own furniture to...  

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Care Provided by Alban House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £750From £750
Residential Dementia CareFrom £750From £750

All fees are dependent on level of care required and are re assessed after 4 weeks initial assessment

Contact Alban House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Baksho and Onkar Hayer
  • Private Owned

Person in charge

  • Isaac Kirby (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (23)
  • Single Rooms with ensuite Wet Room (15)

Visiting

  • No appointment necessary just turn up.

Parking

  • First come first served driveway parking but at owners risk.

Alban House Reviews (17)

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9.2

Alban House has a Review Score of 9.2 (9.223) out of 10, based on 7 reviews in the last 2 years. Over all time Alban House has 17 reviews.

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Showing 17 reviews matching selected criteria
Review from Kathryn J (Partner of Resident) published on 11 June 2026 Submitted via Website
Overall Experience
My partner was ia resident for 4 week recovery after being in hospital
The staff were so kind to my partner (and me). Thanks Naomi for sorting out transport for partners hospital appointment and to all that looked after him on his day when Unfortunately he was readmitted to hospital. They were even kind enough to store his belongings until they could be collected.
The kitchen staff were kind enough to come up with meals that were best for his special dietary needs
Very secure home as both front door and front gate were on keypad access only

Minor Criticism - maybe all rooms should have bathrooms and sometimes difficult to find someone to let you out.

Reply from Isaac Kirby, Business Manager at Alban House

Thank you for taking the time to leave such a kind review and sharing your experience. We understand that this was a difficult time for you and your partner, and we are so pleased that our team could offer care and support when it was needed most. Your lovely comments will be shared with the team, and we wish you all the very best for the future.

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Review from Linda C (Friend of Resident) published on 3 June 2026 Submitted via Website
Overall Experience
Having to place my friend into respite, while he waits for a placement in supported housing, we were both nervous about how he would find the experience. However Isaac listened to his concerns and his needs for independence and they were acknowledged. My friend likes the food, says the shower is "great", and the staff have been kind to him. He appreciates when people take time to converse with him due to his severe speech limitations, as this makes him feel less isolated. He has stayed at Alban house twice now and both times, I have thought the staff were very friendly and welcoming to him.

Many thanks

Reply from Isaac Kirby, Home Manager at Alban House

Thank you for lovely supporting words, we are so glad to hear that we have exceed your expectations for your friend and the team always do their best to provide the best care for all our residents. The Alban House management team are always pleased to hear recognition for the hard work of our team.

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Review from Andie A (Brother of Resident) published on 29 May 2026 Submitted via Postal Card
Overall Experience

Excellent in every aspect. Outstanding, caring, supportive staff; safe and comfortable facilities; superb food and personal care. Since Alban House became her home, every part of my sisters quality of life and care/support has improved markedly. She has complex needs, and I witness these needs being met and her life changed every time I visit. Outstanding in every way.

Reply from Isaac Kirby, Home Manager at Alban House

Thank you for kind supporting words, we are so glad to hear that we exceed your expectations for your sister and the team will always continue to provide the best care for your sister. We are always pleased to hear recognition for the hard work our team provide.

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Review from S F (Granddaughter of Resident) published on 18 February 2026 Submitted via Website
Overall Experience

As a senior carer in a home myself, i had to come in open minded to the fact that it was my family member who needed to be in a care home to be looked after. Since the new management took over, i can not fault the improvement of the facilities of the home, the warmness and friendliness you receive from staff when coming to visit my family member, so thank you to you all such a hard working team! The food on our last visit has massively improved from quality to presentation! The care is brilliant when we need something the staff are always seem to be there to help. My family member who is in the care of this home always seems quite happy and content whilst being here! Any concerns or recommendations i feel he needs we express to the manager who is very efficient and deals with these promptly! So thank you to all staff and management of alban house

Reply from Isaac Kirby, Home Manager at Alban House

Thank you for kind supporting words, we are so glad to hear that we exceed your expectations and the team will continue to provide the best care for your loved one. We are pleased to hear recognition for all the changes in the home.

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Review from Jackie C (Daughter of Resident) published on 3 February 2026 Submitted via Website
Overall Experience
Mum loves it here, she feels at home and regularly tells me how lovely all the staff are.

Since the new management, cleanliness has improved tremendously and the occupational lady is very much appreciated. Overall, very happy with how Mum has settled in.

Reply from Isaac Kirby, Home Manager at Alban House

Thank you so much for this amazing feedback, it's really great for the team to hear how much your Mum is happy here at the home and the team are working very hard to provide the best care for all our individual residents.

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Review from E J (Daughter of Resident) published on 30 January 2026 Submitted via Website
Overall Experience
My Mum was admitted in Nov 25 as my Father and I weren't able to cope she initially had 3 wks Respite and stayed.
Alban House have been welcoming and open in all aspects of Mums care and kept us up to date with any changes. I also feel extremely guilty not seeing her everyday but Alban House have supported My Dad and I through all this.

Mum is safe and well cared for in a caring environment we couldn't ask for more

Reply from Isaac Kirby, Home Manager at Alban House

Thank you so much for this amazing feedback, the home continues to go through a lot of changes and the team are working hard to provide the best care for all our individual residents.

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Review from Sandra C (Daughter of Resident) published on 16 January 2026 Submitted via Website
Overall Experience

Mum always says 'everyone is so kind' normally every time I visit. Since her arrival at Alban house approx 18 months ago she is happy and well looked after, which gives the family total peace of mind. The staff are friendly, caring and approachable.

On one of my visits in December mum was in her room knitting with the activities lady. This was so lovely to see as mum had always been a keen knitter and taught my sister and I when we were young. Nowadays this isn't something mum would do but with encouragement from the activities lady she was knitting away and chatting. A one to one session like this is just what mum needs from time to time.

Reply from Isaac Kirby, Home Manager at Alban House

Thank you so much for this amazing feedback, the home is going through a lot of changes and the team are working hard to provide the best care for all.

Isaac

Home Manager

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Review from M T (Son of Resident) published on 26 January 2018 Submitted via Postal Card
Overall Experience

Having recently visited to see my father - I feel very comfortable and confident that he is with excellent carers and with those that care about his needs and wellbeing. It's a difficult time of year when loved ones can't be together - I know his needs are being met, that his welfare is adhered to, and all in all, peace of mind is given to us, his family. Many thanks to all.

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Review from Harold S (Husband of Resident) published on 28 March 2017 Submitted via Postal Card
Overall Experience

My wife is quite happy in the home. Her only complaint is that she has no one to talk as most residents are in various stages of dementia whereas she can converse with most people. She is reasonably happy on her own.

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Review from Dawn W (Daughter of Resident) published on 27 January 2017 Submitted via Postal Card
Overall Experience

Alban House is a friendly home. The staff and owners really care for my father. I would recommend them without a doubt. My father was in a home prior to this one and I wish I found this one first. They do so many activities which Alzheimer's patients need. Keep up the amazing work to all at Alban House and thank you so much.

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Review from Melika C (Daughter of Resident) published on 24 January 2017 Submitted via Postal Card
Overall Experience

The thing that strikes you about Alban House is how happy and inviting the staff are, hartley engage and relate to the residents. with respect, enthusiasm, patience and genuine warmth. There are much humour and laughter within the home and everyone's needs are catered for to the best of the homes sources and abilities. You are encouraged to visit family members whenever and as frequently as you desire, day or night. It is a very open and relaxed home with residents enjoying the company of staff members pets, who frequently spend time in the home. The managers/owners do an amazing job of welcoming new residents and supporting their families with the painful transition of moving a loved one into care. The home itself is beautifully appointed at the top of the hill with far reaching views out over the sea.

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Review from W C (Resident / Service User) published on 23 January 2017 Submitted via Postal Card
Overall Experience

My husband has been there for just over five weeks, so I don't know much about the food or activities. I like what I see there is a good atmosphere and home from home. I can't fault it.

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Review from Graham L (Resident / Service User) published on 19 September 2016 Submitted via Postal Card
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I am very happy here and looked after well.

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Review from Marlene P (Cousin of Resident) published on 9 September 2016 Submitted via Postal Card
Overall Experience

My cousin continues to be happy at Alban House. They know their residents so well and know exactly how to deal with each one. As I said last year I don't know how he would have managed without their care and understanding. He can be quite an up and down personality but they can quickly turn him around.

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Review from Shane G (Wife of Resident) published on 1 September 2016 Submitted via Postal Card
Overall Experience

Cannot recommend 'Alban House' highly enough. The care of my wife over the last 5 years has been extremely high. All the carers and management at the home really do go the extra mile in ensuring that all their residents are treated with dignity and respect. They also do individual care and activities dependent on the resident's needs and personality. 'Alban House' is very much home from home. Thank you so much to you all.

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Review from Alison T (Daughter of Resident) published on 20 April 2016 Submitted via Postal Card
Overall Experience

Alban House is an incredible place. It has such a happy family atmosphere. The staff are so patient, kind and caring. Each resident is valued and treated with kindness and respect, even the difficult ones!! The care given to my father who has severe dementia has been amazing. We just can't thank the staff and owners enough for all that they do.

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Review from Daphne N (Resident / Service User) published on 6 November 2015 Submitted via Postal Card
Overall Experience

I think the food is very good. Everything I need doing is done. Including looking after my pet tortoise who lives here with me as we are a pair. The staff are very nice - all regardless of age. From the owner who is specially kind, good and knowledgeable. Everyone is very helpful.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 December 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 29 July 2026

All categories and all types of funding

News (0) & Events (0)

News

There are no news items for Alban House.

Upcoming Events

There are no upcoming events for Alban House.

Awards / Recognitions (1)

  • 01 Feb 2014Recipient: Alban House

Accreditations

There are no accreditations posted yet for Alban House.

Meet the Team (2)

Isaac Kirby
Isaac KirbyJob Title:Registered ManagerJoined: 2025

Isaac comes with a vast amount of experience and has a very good care team in place.

Mandy Richard-Allen
Mandy Richard-AllenJob Title:Care ManagerJoined: 2019

Mandy has been with Alban for 5 years, has a wealth of understanding of people's care needs and how to support them.

Frequently Asked Questions about Alban House

What types of Care is Alban House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alban House have?

There are 23 Single Rooms.

What are the Facilities & Services at Alban House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Alban House to the centre of Ilfracombe?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alban House to verify any information. View our terms and conditions. Alban House has an Enhanced Service -more info.