Alban House

8/10 Apsley Terrace, Highfield Road, Ilfracombe EX34 9JU
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8.7 14 Reviews
  • Alban House, Ilfracombe
This privately owned residential home, Alban House, has 23 single rooms and 15 of these have en-suite facilities. The home cares for people with dementia, mental health conditions and older people generally.

Alban House provides respite care, day care and convalescent care, as well as long period residential care. It is located near to local shops and there are public transport links nearby. Residents can bring their own furniture to make it more personal.

The owners encourage service users to contribute to the running of the home and aim to make it a home for every resident. This is emphasised by the respect promoted for each other, and the home's aim to keep rules and regulations to a minimum.

There is a garden for residents to use as well as wheelchair access throughout the home.

There is an activities co-ordinator on hand to help the residents.
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Care Provided by Alban House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £750
  • Self-Funded Residential Dementia Care: from £750
  • RESPITE Self-Funded Residential Care: from £750
  • RESPITE Self-Funded Residential Dementia Care: from £750

All fees are dependent on level of care required and are re assessed after 4 weeks initial assessment

These prices are only a guideline, please contact Alban House to find out the exact price for your requirements.

Contact Alban House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Alban House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Baksho and Onkar Hayer
  • Privately Owned

Person in Charge

  • Isaac Kirby (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • No appointment necessary just turn up.

Parking

  • First come first served driveway parking but at owners risk.

Alban House Reviews (14)

8.7

Alban House has a Review Score of 8.7 (8.700) out of 10, based on 4 reviews in the last 2 years.
Over all time Alban House has 14 reviews.

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Total of 14, showing 1-14
Review from S F (Granddaughter of Resident) published on 18 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
As a senior carer in a home myself, i had to come in open minded to the fact that it was my family member who needed to be in a care home to be looked after. Since the new management took over, i can not fault the improvement of the facilities of the home, the warmness and friendliness you receive from
staff when coming to visit my family member, so thank you to you all such a hard working team! The food on our last visit has massively improved from quality to presentation! The care is brilliant when we need something the staff are always seem to be there to help. My family member who is in the care of this home always seems quite happy and content whilst being here! Any concerns or recommendations i feel he needs we express to the manager who is very efficient and deals with these promptly! So thank you to all staff and management of alban house
Reply from Isaac Kirby, Home Manager at Alban HouseThank you for kind supporting words, we are so glad to hear that we exceed your expectations and the team will continue to provide the best care for your loved one. We are pleased to hear recognition for all the changes in the home.
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Review from Jackie C (Daughter of Resident) published on 3 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum loves it here, she feels at home and regularly tells me how lovely all the staff are.
Since the new management, cleanliness has improved tremendously and the occupational lady is very much appreciated. Overall, very happy with how Mum has settled in.
Reply from Isaac Kirby, Home Manager at Alban HouseThank you so much for this amazing feedback, it's really great for the team to hear how much your Mum is happy here at the home and the team are working very hard to provide the best care for all our individual residents.
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Review from E J (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was admitted in Nov 25 as my Father and I weren't able to cope she initially had 3 wks Respite and stayed.
Alban House have been welcoming and open in all aspects of Mums care and kept us up to date with any changes. I also feel extremely guilty not seeing her everyday but Alban House have
supported My Dad and I through all this.
Mum is safe and well cared for in a caring environment we couldn't ask for more
Reply from Isaac Kirby, Home Manager at Alban HouseThank you so much for this amazing feedback, the home continues to go through a lot of changes and the team are working hard to provide the best care for all our individual residents.
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Review from Sandra C (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum always says 'everyone is so kind' normally every time I visit. Since her arrival at Alban house approx 18 months ago she is happy and well looked after, which gives the family total peace of mind. The staff are friendly, caring and approachable.


On one of my visits in December mum was in her

room knitting with the activities lady. This was so lovely to see as mum had always been a keen knitter and taught my sister and I when we were young. Nowadays this isn't something mum would do but with encouragement from the activities lady she was knitting away and chatting. A one to one session like this is just what mum needs from time to time.
Reply from Isaac Kirby, Home Manager at Alban HouseThank you so much for this amazing feedback, the home is going through a lot of changes and the team are working hard to provide the best care for all.

Isaac
Home Manager
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Review from M T (Son of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having recently visited to see my father - I feel very comfortable and confident that he is with excellent carers and with those that care about his needs and wellbeing. It's a difficult time of year when loved ones can't be together - I know his needs are being met, that his welfare is adhered to,
and all in all, peace of mind is given to us, his family. Many thanks to all.
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Review from Harold S (Husband of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is quite happy in the home. Her only complaint is that she has no one to talk as most residents are in various stages of dementia whereas she can converse with most people. She is reasonably happy on her own.
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Review from Dawn W (Daughter of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alban House is a friendly home. The staff and owners really care for my father. I would recommend them without a doubt. My father was in a home prior to this one and I wish I found this one first. They do so many activities which Alzheimer's patients need. Keep up the amazing work to all at Alban House
and thank you so much.
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Review from Melika C (Daughter of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The thing that strikes you about Alban House is how happy and inviting the staff are, hartley engage and relate to the residents. with respect, enthusiasm, patience and genuine warmth. There are much humour and laughter within the home and everyone's needs are catered for to the best of the homes sources
and abilities. You are encouraged to visit family members whenever and as frequently as you desire, day or night. It is a very open and relaxed home with residents enjoying the company of staff members pets, who frequently spend time in the home. The managers/owners do an amazing job of welcoming new residents and supporting their families with the painful transition of moving a loved one into care. The home itself is beautifully appointed at the top of the hill with far reaching views out over the sea.
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Review from W C (Resident) published on 23 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been there for just over five weeks, so I don't know much about the food or activities. I like what I see there is a good atmosphere and home from home. I can't fault it.
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Review from Graham L (Resident) assisted by family/friend published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy here and looked after well.
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Review from Marlene P (Cousin of Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin continues to be happy at Alban House. They know their residents so well and know exactly how to deal with each one. As I said last year I don't know how he would have managed without their care and understanding. He can be quite an up and down personality but they can quickly turn him around.
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Review from Shane G (Wife of Resident) published on 1 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot recommend 'Alban House' highly enough. The care of my wife over the last 5 years has been extremely high. All the carers and management at the home really do go the extra mile in ensuring that all their residents are treated with dignity and respect. They also do individual care and activities
dependent on the resident's needs and personality. 'Alban House' is very much home from home. Thank you so much to you all.
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Review from Alison T (Daughter of Resident) published on 20 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alban House is an incredible place. It has such a happy family atmosphere. The staff are so patient, kind and caring. Each resident is valued and treated with kindness and respect, even the difficult ones!! The care given to my father who has severe dementia has been amazing. We just can't thank the
staff and owners enough for all that they do.
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Review from Daphne N (Resident) published on 6 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the food is very good. Everything I need doing is done. Including looking after my pet tortoise who lives here with me as we are a pair. The staff are very nice - all regardless of age. From the owner who is specially kind, good and knowledgeable. Everyone is very helpful.
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Current Review Score: 8.7 (8.700)

Overview of Review Score

The Review Score of 8.7 (8.700) out of 10 for Alban House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.455 for Alban House is calculated as follows: ( (21 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 44 Ratings = 4.455
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.245 Points relating to the number of positive Reviews for Alban House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 4 Positive Reviews ÷ 4.6 = 0.87
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

No image found

Isaac Kirby

Job Title: Registered Manager Joined: 2025

Isaac comes with a vast amount of experience and has a very good care team in place.

No image found

Mandy Richard-Allen

Job Title: Care Manager Joined: 2019

Mandy has been with Alban for 5 years, has a wealth of understanding of people's care needs and how to support them.

Frequently Asked Questions about Alban House

What types of Care is Alban House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alban House have?

There are 23 Single Rooms.

What are the Facilities & Services at Alban House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alban House to the centre of Ilfracombe?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alban House to verify any information. View our terms and conditions. Alban House has an Enhanced Service - more info.