Alban House, Ilfracombe, Devon
Alban House, Ilfracombe, Devon
Alban House, Ilfracombe, Devon

This privately owned residential home, Alban House, has 23 single rooms and 15 of these have en-suite facilities. The home cares for people with dementia, mental health conditions and older people generally.

Alban House provides respite care, day care and convalescent care, as well as long period residential care. It is located near to local shops and there are public transport links nearby. Residents can bring their own furniture and can usually also bring a pet.

The owners encourage service users to contribute to the running of the home and aim to make it a home for every resident. This is emphasised by the respect promoted for each other, and the home's aim to keep rules and regulations to a minimum.

There is a garden for residents to use as well as wheelchair access throughout the home.

Owner: Mr & Mrs D Svenson

Person in charge: Mr & Mrs D Svenson (Owners)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 40+.

Languages Spoken by Staff (other than English): French

Single Rooms: 23

Shared Rooms: 0

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £485 – £519 (These prices are only a guideline, please contact Alban House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Opposite the Ilfracombe bowling club on the corner of Hostle Park and Highfield Road

Visiting:

No appointment necessary just turn up.

Latest Care Quality Commission* Report on Alban House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Alban House has a Review Score of 8.2 (8.160)

The Review Score of 8.2 (maximum of 10) for Alban House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Alban House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.475 for Alban House is calculated as follows: ( (64 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 118 Ratings = 4.475

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.685 Points relating to the number of positive Reviews for Alban House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.6 Target = 0.435

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alban House?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alban House

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Cousin of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Having recently visited to see my father - I feel very comfortable and confident that he is with excellent carers and with those that care about his needs and wellbeing. It's a difficult time of year when loved ones can't be together - I know his needs are being met, that his welfare is adhered to, and all in all, peace of mind is given to us, his family. Many thanks to all.

How likely would you be to recommend Alban House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My wife is quite happy in the home. Her only complaint is that she has no one to talk as most residents are in various stages of dementia whereas she can converse with most people. She is reasonably happy on her own.

How likely would you be to recommend Alban House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Alban House is a friendly home. The staff and owners really care for my father. I would recommend them without a doubt. My father was in a home prior to this one and I wish I found this one first. They do so many activities which Alzheimer's patients need. Keep up the amazing work to all at Alban House and thank you so much.

How likely would you be to recommend Alban House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The thing that strikes you about Alban House is how happy and inviting the staff are, hartley engage and relate to the residents. with respect, enthusiasm, patience and genuine warmth. There are much humour and laughter within the home and everyone's needs are catered for to the best of the homes sources and abilities. You are encouraged to visit family members whenever and as frequently as you desire, day or night. It is a very open and relaxed home with residents enjoying the company of staff members pets, who frequently spend time in the home. The managers/owners do an amazing job of welcoming new residents and supporting their families with the painful transition of moving a loved one into care. The home itself is beautifully appointed at the top of the hill with far reaching views out over the sea.

How likely would you be to recommend Alban House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My husband has been there for just over five weeks, so I don't know much about the food or activities. I like what I see there is a good atmosphere and home from home. I can't fault it.

How likely would you be to recommend Alban House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My cousin continues to be happy at Alban House. They know their residents so well and know exactly how to deal with each one. As I said last year I don't know how he would have managed without their care and understanding. He can be quite an up and down personality but they can quickly turn him around.

How likely would you be to recommend Alban House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I am very happy here and looked after well.

How likely would you be to recommend Alban House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Cannot recommend 'Alban House' highly enough. The care of my wife over the last 5 years has been extremely high. All the carers and management at the home really do go the extra mile in ensuring that all their residents are treated with dignity and respect. They also do individual care and activities dependent on the resident's needs and personality. 'Alban House' is very much home from home. Thank you so much to you all.

How likely would you be to recommend Alban House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alban House is an incredible place. It has such a happy family atmosphere. The staff are so patient, kind and caring. Each resident is valued and treated with kindness and respect, even the difficult ones!! The care given to my father who has severe dementia has been amazing. We just can't thank the staff and owners enough for all that they do.

How likely would you be to recommend Alban House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the food is very good. Everything I need doing is done. Including looking after my pet tortoise who lives here with me as we are a pair. The staff are very nice - all regardless of age. From the owner who is specially kind, good and knowledgeable. Everyone is very helpful.

How likely would you be to recommend Alban House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2014

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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