Elmwood

Swan Hill Road, Colyford, Colyton EX24 6QJ

Owner: Elmwood Residential Homes Ltd

Person in charge: Josephine Fitch (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Old Age • Physical Disability

Single Rooms: 38

Rooms with ensuite WC: 38

Weekly Charges Guide: Personal Care Single £450 – £530 (These prices are only a guideline, please contact Elmwood to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Elmwood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Elmwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Elmwood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.528 for Elmwood is calculated as follows: ( (46 Excellents x 5) + (18 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 72 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.658 Points relating to the number of positive Reviews for Elmwood is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7.6 Target = 0.658

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Elmwood has a Review Score of 9.2 (9.186) from 6 Reviews


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elmwood?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elmwood

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Resident / Service User
    1

Everyone is very kind and helpful and do their very best.

How likely would you be to recommend Elmwood? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

We are very pleased with the overall service provided.

How likely would you be to recommend Elmwood? Extremely Likely

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Average Rating:   4.6 out of 5

A charming garden and lovely feel to this care home in the pretty village of Colyford.
The cheerful staff contribute so much to the day-to-day happiness of residents.
The health side relies on a key member of staff sho is core to my mother's experience and enjoyment. The cook is thoroughly appreciated - food arrives hot, tasty and plates never sent back uneaten!

How likely would you be to recommend Elmwood? Extremely Likely

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Average Rating:   3.5 out of 5

1. Manage and deputy are excellent and are always there to talk to. Also, they are brilliant with my mother.
2. All care staff treat my mum with great care and dignity and are thorough. Communications are excellent, can't fault anybody even the cleaners keep mum's room and building very clean.
3. The chef is first class and there's always a great choice of food. Get to pick off a list/menu.
4. The gardens are kept lovely.
5. The bus trips are really enjoyed and lovely driver.

How likely would you be to recommend Elmwood? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Elmwood for nearly 6 years. She very much feels at home there and feels safe and secure. She enjoys good food and is able to do as she wishes. The accommodation is clean and comfortable and the staff look after her in a very caring way.

How likely would you be to recommend Elmwood? Extremely Likely

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Average Rating:   4.3 out of 5

Philip Sadeghi, Director at Elmwood responded to this review on 22 Mar 2018:

Thanks very much for your review! We are glad your mum is enjoying her time with us.

Mum was here from October to February 14th, when she died. It is a smallish home with a very big heart! Mum really didn't want to leave her beautiful flat, but the welcome and care she enjoyed were superb. ALL the staff are wonderful, kind and with a sense of humour - Mum so loved them and there was wonderful warm mutual respect. (Mum might have been frail, but there were no flies on her!!). They are a LEGENDS and I know one lady was a huge support to Mum too. I couldn't have wished my mum to have ended her days anywhere else. XXX

How likely would you be to recommend Elmwood? Extremely Likely

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Average Rating:   4.9 out of 5

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