Pottles Court

Days Pottle Lane, Exminster, Exeter EX6 8DG
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8.7 6 Reviews
  • Pottles Court, Exeter
Pottles Court in Exeter offers high-quality residential care that combines the warmth of a 'home from home' with an imaginative approach to supporting individuals, including those living with advancing frailty and dementia.

The home offers a fulfilling care home life, balancing opportunities for social interaction with time for privacy, while also providing reliable support for health needs.

The team at Pottles Court believes that happiness in later life comes from having things to look forward to, cherishing special memories, enjoying close and loving relationships, and continuing to live with purpose and a sense of being helpful.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 17 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anne Pearson (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS & Private
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998
  • Number of floors: 2

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (0)

Pottles Court Reviews (6)

8.7

Pottles Court has a Review Score of 8.7 (8.703) out of 10, based on 3 reviews in the last 2 years.
Over all time Pottles Court has 6 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pottles Court
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Total of 6, showing 1-6
Review from Clare B (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we were all so worried about our mum having to go into a care home, honestly we are so thankful she is in pottles.
Pottles is a small home from home , care home .Where each resident is treated as an individual with outstanding care and good leadership, this is given to all .
The food
is wonderful and my mum being a vegetarian is not a problem at all.
They have a fantastic companion support worker , who is so amazingly creative and engaging to everyone.
Thank you all, you're all brilliant.
Reply from Shashi Balain, Director at Pottles Court

Thank you so much for your kind words. We know how difficult it can feel when a loved one first moves into a care home, so it means the world to hear that you feel reassured and thankful that your mum is at Pottles Court.Our team take great pride in providing individualised care in a homely setting, so your recognition of the outstanding care, leadership, and food - including meeting your mum's vegetarian needs - is greatly appreciated. We're also delighted that our Companion Support Worker's creativity and engagement have made such a positive difference.It is a privilege to care for your mum, and we will share your lovely feedback with the whole team. Thank you again for your trust and support.Warm regards,The Pottles Court Care Home Team

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Review from Sheila T (Wife of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved into residential care after 8 months day care which he had enjoyed so the changeover was straightforward initially but after a few weeks he began experiencing difficulties in settling into his new home. The staff have been very patient with him through this period and are currently
working with the doctor and mental health team to ease his issues. I have been welcome to visit regularly and made aware of what medication is being used and why. I have had my own issues with separation from my husband and your manager has given me a lot of comfort and reassurance which has helped me move into a new and different relationship. I have been able to move away from being my husband's carer and back to being his wife. As I have come to know staff and residents I feel I have gained a whole new family.
Reply from Shashi Balain, Director at Pottles Court

Thank you for sharing such a heartfelt review of your and your husband's journey with us. We know that moving from day care into residential care can be a big adjustment, and we are so pleased that our team at Pottles Court has been able to support both of you through this transition.It's wonderful to hear that you feel reassured and comforted, and that you have been able to step back from being a carer to once again focus on being a wife - that is exactly the kind of outcome we hope to achieve for families. Your kind words about our staff's patience and the support from our manager mean a great deal and will be shared with the team.We're touched to know that Pottles Court feels like an extended family for you. It is a privilege to care for your husband and to support you both.Warm regards,The Pottles Court Care Home Team

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Review from J W (Wife of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, my review would be rated as good. There are exceptions, both negative and positive.
The property itself is an old building with all the issues that an old property has. It is kept clean and tidy but the owner needs to look at a major revamp to bring the facilities into the 21st century.
The facilities are adequate but no more.
There is a core of excellent care staff but too many “bank carers” at times who do not have knowledge of the client's needs. All care homes seem to have a high turnover of staff, but, the core staff at Pottles were very caring and conscientious. Not all the staff being recruited, whilst very pleasant, had a working knowledge of the English language which can hamper the care and understanding when dealing with dementia patients and the hard of hearing. Hopefully, an education programme is in place.
The telephone system used to keep in contact with the clients is poor, particularly when it’s the only way of keeping in touch during an illness outbreak.
Reply from Jane Vittles, Care Co-ordinator at Pottles Court

Thank you, we always appreciate individuals taking the time to give their feedback, we are pleased that your overall experience was a positive one. It's a great opportunity to share with you how things have changed in our service since late last year.
Since gaining a new owner and Area Manager, we have started to make some much-needed improvements to the home. This includes trying to solve the issues with the phones.
Your mention of having a 'core of excellent care staff' brings a sense of pride to the carers and management, thank you for that. Since last year, we haven't needed to use back/agency staff. It was a struggle while we adjusted to the aftermath of Covid. I am happy to report that we no longer have a high turnover of staff due to sponsorship, and we have an intensive program for all new members of staff.
Thank you again for your feedback.

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Review from Lizzie T (Daughter of Resident) published on 24 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having struggled viewing local homes for my father of 86 battling with Alzheimer's. We landed upon Pottles Court in Exminster.
The deputy manager greeted us with a warm understanding manner, making us feel so at ease at such a horrible confusing, guilty time. Places at Pottles are always in high demand
and at no point did we feel any pressure to commit to a room. The journey she took us on from suggesting rest bite to give us the reassurance somebody else could take care of dad as well as we could, was the key to making us understand he was in the best place.
Through out the year dad has been a resident, we have witnessed how the excellent care and understanding they provide has settled him in nicely.
Seeing daily, the same hard working team, joking and laughing make Pottles feel like a real home. Dad enjoys the lovely home cooked meals that are provided and has put on weight. I continue to sing the praises of the hard work and commitment the staff provide.
We recommend Pottles Court highly.
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Review from Lynette B (Daughter of Resident) published on 5 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased to have got my 85 year old mother a place Pottles Court. From the first visit I was sure that she would be cared for and encouraged to get the most from every day, this has proved to be the case and I am amazed at the change I now see in my mother. She is eating well, gaining weight
and communicating with the staff who are all very caring and encouraging. There is always something going on to stimulate the residents which is sadly lacking in many Care Homes.Thank you Pottles you are doing a wonderful job going above and beyond the call of duty.
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Review from Carol M (Daughter of Resident) published on 16 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident for 16 months until he passed away very recently. The rooms are very clean and tidy and there is a very homely atmosphere. The Management Team are excellent and the staff very understanding and caring, taking time to talk with family. The staff were also very obliging with
hospital visits and very kind during father's last illness.


I would not hesitate to recommend the Home to other potential residents.

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Current Review Score: 8.7 (8.703)

Overview of Review Score

The Review Score of 8.7 (8.703) out of 10 for Pottles Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.571 for Pottles Court is calculated as follows: ( (22 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 35 Ratings = 4.571
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.132 Points relating to the number of positive Reviews for Pottles Court is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4. 3 Positive Reviews ÷ 3.4 = 0.882
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Pottles Court

What types of Care is Pottles Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pottles Court have?

There are 17 Single Rooms.

What are the Facilities & Services at Pottles Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pottles Court to the centre of Exeter?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pottles Court to verify any information. View our terms and conditions. Pottles Court has an Enhanced Service - more info.