






Pottles Court is a welcoming residential care home in Exeter where compassionate care, meaningful relationships and a true sense of community come together to create a place residents are proud to call home. The dedicated team is committed to supporting each individual to live life with dignity, independence and purpose, ensuring every day is filled with comfort, companionship and opportunity.
Recognising that every resident has their own story, interests and aspirations,...
Pottles Court is a welcoming residential care home in Exeter where compassionate care, meaningful relationships and a true sense of community come together to create a place residents are proud to call home. The dedicated team is committed to supporting each individual to live life with dignity, independence and purpose, ensuring every day is filled with comfort, companionship and opportunity.
Recognising that every resident has their own story, interests and aspirations, the team takes the time to provide truly person-centred care that respects individual choices and promotes wellbeing. Whether supporting those living with advancing frailty or dementia, care is always delivered with kindness, patience and understanding.
As part of the Classic Care Homes family, Pottles Court combines traditional family values with a forward-thinking approach to care. Investment in staff development, digital care systems and continuous quality improvement ensures residents benefit from safe, responsive and consistently high standards of support.
Life at Pottles Court is about far more than receiving care. Residents are encouraged to remain active, build friendships, enjoy meaningful activities and continue participating in the things that bring them happiness. The home offers a varied programme of social events, hobbies and community engagement, creating opportunities to make new memories while celebrating old ones.
Families are welcomed as valued partners in care, with open communication and trust helping to build lasting relationships. Every member of the team shares the same commitment - to create a warm, supportive environment where residents feel valued, respected and empowered to live fulfilling lives.
Pottles Court is more than a care home; it is a community where people are cared for with compassion, supported with dignity and encouraged to enjoy every stage of later life with confidence and purpose.
Care Provided by Pottles Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 17 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
All fees are subject to care needs and risk assessments.
The price(s) shown are provided by the care home. Contact Pottles Court for full pricing details and T&Cs.
Contact Pottles Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Classic Care Homes Ltd
- Private Owned
Person in charge
- Anne Pearson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 1998
- Number of floors: 2
Room Information
- Single Rooms (17)
Visiting
- Pottles Court operates an unrestricted visiting policy, recognising the vital role that family and friends play in the happiness and wellbeing of its residents. Loved ones are welcome to visit at a time that suits both them and the resident, helping to maintain meaningful relationships and treasured routines. Whether visiting for a chat, sharing a meal or celebrating a special occasion, visitors are encouraged to become part of the home's friendly community, while always respecting the comfort, privacy and wishes of all residents.
Parking
- Pottles Court provides convenient on-site parking for family members, friends and visiting professionals. The parking facilities offer easy access to the home, helping to make visits as straightforward and welcoming as possible. The team is committed to ensuring every visit is a positive experience, allowing loved ones to focus on spending valuable time together in a comfortable and homely environment.
Pottles Court Reviews (8)
Pottles Court has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years.
Over all time Pottles Court has 8 reviews.
My father had a fall in the CH a couple of Months ago this resulted in a # NOF, and a stay in hospital. The CH were excellent in allowing dad "home" as soon as possible, they accomodated dads additional needs in every way that they could. I cannot speak highly enough of the home.
My father had a fall in the CH a couple of Months ago this resulted in a # NOF, and a stay in hospital. The CH were excellent in allowing dad "home" as soon as possible, they accomodated dads additional needs in every way that they could. I cannot speak highly enough of the home.
The wellbeing and comfort of our...
Thank you very much for taking the time to share your kind words. We are sorry that your father experienced a fall and subsequent hospital stay, but we are pleased that our team was able to support his return home promptly and accommodate his additional needs.The wellbeing and comfort of our residents are always our highest priorities, particularly when their needs change following a hospital admission. Your positive comments will be shared with the team, who will greatly appreciate your recognition of their care and dedication.
Thank you again for your trust and valued feedback.
Margaret has received excellent care and is happy and well fed. The staff is friendly and attentive to all her needs. They were particularly quick to recognise that she was unwell recently and took immediate and appropriate action. I am happy that she's in such a well run home and would have no...
Margaret has received excellent care and is happy and well fed. The staff is friendly and attentive to all her needs. They were particularly quick to recognise that she was unwell recently and took immediate and appropriate action. I am happy that she's in such a well run home and would have no hesitation in recommending Pottles Court
It is especially reassuring to know that our team acted quickly and appropriately when Margaret became unwell. Her health, comfort and...
Thank you so much for your kind and thoughtful review. We are delighted to hear that Margaret is happy, well cared for and enjoying her meals at Pottles Court.It is especially reassuring to know that our team acted quickly and appropriately when Margaret became unwell. Her health, comfort and wellbeing are always our highest priorities.
We will be pleased to share your lovely comments with the whole team. Thank you for placing your trust in us and for recommending Pottles Court-it means a great deal to everyone here.
Pottles is a small home from home , care home .Where each resident is treated as an individual with outstanding care and good leadership, this is given to all .
The...
Pottles is a small home from home , care home .Where each resident is treated as an individual with outstanding care and good leadership, this is given to all .
The food is wonderful and my mum being a vegetarian is not a problem at all.
They have a fantastic companion support worker , who is so amazingly creative and engaging to everyone.
Thank you all, you're all brilliant.
Thank you so much for your kind words. We know how difficult it can feel when a loved one first moves into a care home, so it means the world to hear that you feel reassured and thankful that your mum is at Pottles Court.Our team take great pride in providing individualised care in a homely...
Thank you so much for your kind words. We know how difficult it can feel when a loved one first moves into a care home, so it means the world to hear that you feel reassured and thankful that your mum is at Pottles Court.Our team take great pride in providing individualised care in a homely setting, so your recognition of the outstanding care, leadership, and food - including meeting your mum's vegetarian needs - is greatly appreciated. We're also delighted that our Companion Support Worker's creativity and engagement have made such a positive difference.It is a privilege to care for your mum, and we will share your lovely feedback with the whole team. Thank you again for your trust and support.Warm regards,The Pottles Court Care Home Team
My husband moved into residential care after 8 months day care which he had enjoyed so the changeover was straightforward initially but after a few weeks he began experiencing difficulties in settling into his new home. The staff have been very patient with him through this period and are...
My husband moved into residential care after 8 months day care which he had enjoyed so the changeover was straightforward initially but after a few weeks he began experiencing difficulties in settling into his new home. The staff have been very patient with him through this period and are currently working with the doctor and mental health team to ease his issues. I have been welcome to visit regularly and made aware of what medication is being used and why. I have had my own issues with separation from my husband and your manager has given me a lot of comfort and reassurance which has helped me move into a new and different relationship. I have been able to move away from being my husband's carer and back to being his wife. As I have come to know staff and residents I feel I have gained a whole new family.
Thank you for sharing such a heartfelt review of your and your husband's journey with us. We know that moving from day care into residential care can be a big adjustment, and we are so pleased that our team at Pottles Court has been able to support both of you through this transition.It's wonderful...
Thank you for sharing such a heartfelt review of your and your husband's journey with us. We know that moving from day care into residential care can be a big adjustment, and we are so pleased that our team at Pottles Court has been able to support both of you through this transition.It's wonderful to hear that you feel reassured and comforted, and that you have been able to step back from being a carer to once again focus on being a wife - that is exactly the kind of outcome we hope to achieve for families. Your kind words about our staff's patience and the support from our manager mean a great deal and will be shared with the team.We're touched to know that Pottles Court feels like an extended family for you. It is a privilege to care for your husband and to support you both.Warm regards,The Pottles Court Care Home Team
The property itself is an old building with all the issues that an old property has. It is kept clean and tidy but the owner needs to look at a major revamp to bring the facilities into the 21st...
The property itself is an old building with all the issues that an old property has. It is kept clean and tidy but the owner needs to look at a major revamp to bring the facilities into the 21st century. The facilities are adequate but no more.
There is a core of excellent care staff but too many “bank carers” at times who do not have knowledge of the client's needs. All care homes seem to have a high turnover of staff, but, the core staff at Pottles were very caring and conscientious. Not all the staff being recruited, whilst very pleasant, had a working knowledge of the English language which can hamper the care and understanding when dealing with dementia patients and the hard of hearing. Hopefully, an education programme is in place.
The telephone system used to keep in contact with the clients is poor, particularly when it’s the only way of keeping in touch during an illness outbreak.
Since gaining a new owner and Area Manager,...
Thank you, we always appreciate individuals taking the time to give their feedback, we are pleased that your overall experience was a positive one. It's a great opportunity to share with you how things have changed in our service since late last year.Since gaining a new owner and Area Manager, we have started to make some much-needed improvements to the home. This includes trying to solve the issues with the phones.
Your mention of having a 'core of excellent care staff' brings a sense of pride to the carers and management, thank you for that. Since last year, we haven't needed to use back/agency staff. It was a struggle while we adjusted to the aftermath of Covid. I am happy to report that we no longer have a high turnover of staff due to sponsorship, and we have an intensive program for all new members of staff.
Thank you again for your feedback.
The deputy manager greeted us with a warm understanding manner, making us feel so at ease at such a horrible confusing, guilty time. Places at Pottles are always in high...
The deputy manager greeted us with a warm understanding manner, making us feel so at ease at such a horrible confusing, guilty time. Places at Pottles are always in high demand and at no point did we feel any pressure to commit to a room. The journey she took us on from suggesting rest bite to give us the reassurance somebody else could take care of dad as well as we could, was the key to making us understand he was in the best place.
Through out the year dad has been a resident, we have witnessed how the excellent care and understanding they provide has settled him in nicely.
Seeing daily, the same hard working team, joking and laughing make Pottles feel like a real home. Dad enjoys the lovely home cooked meals that are provided and has put on weight. I continue to sing the praises of the hard work and commitment the staff provide.
We recommend Pottles Court highly.
I am so pleased to have got my 85 year old mother a place Pottles Court. From the first visit I was sure that she would be cared for and encouraged to get the most from every day, this has proved to be the case and I am amazed at the change I now see in my mother. She is eating well, gaining weight...
I am so pleased to have got my 85 year old mother a place Pottles Court. From the first visit I was sure that she would be cared for and encouraged to get the most from every day, this has proved to be the case and I am amazed at the change I now see in my mother. She is eating well, gaining weight and communicating with the staff who are all very caring and encouraging. There is always something going on to stimulate the residents which is sadly lacking in many Care Homes.Thank you Pottles you are doing a wonderful job going above and beyond the call of duty.
My father was a resident for 16 months until he passed away very recently. The rooms are very clean and tidy and there is a very homely atmosphere. The Management Team are excellent and the staff very understanding and caring, taking time to talk with family. The staff were also very obliging...
My father was a resident for 16 months until he passed away very recently. The rooms are very clean and tidy and there is a very homely atmosphere. The Management Team are excellent and the staff very understanding and caring, taking time to talk with family. The staff were also very obliging with hospital visits and very kind during father's last illness.
I would not hesitate to recommend the Home to other potential residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 February 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Pottles Court.
Accreditations
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Meet the Team (1)

At Pottles Court, our team is at the heart of everything we do. We believe exceptional care begins with genuine relationships, kindness, and taking...
At Pottles Court, our team is at the heart of everything we do. We believe exceptional care begins with genuine relationships, kindness, and taking the time to truly understand every individual who calls our home their own.
Our dedicated team brings together a wealth of experience, compassion and professionalism, creating a warm, welcoming environment where residents feel safe, valued and respected. Whether providing personal care, sharing a conversation over a cup of tea, organising meaningful activities or simply offering a reassuring smile, every member of our team is committed to making each day the very best it can be.
We know that choosing a care home is one of life's most important decisions. That's why we treat every resident as we would a member of our own family, celebrating individuality, encouraging independence and supporting people to continue living life in the way that matters most to them.
Together, we don't just provide care—we create a place where friendships flourish, laughter is shared, and people truly feel at home.
Because at Pottles Court, caring isn't simply what we do... it's who we are.
Frequently Asked Questions about Pottles Court
What types of Care is Pottles Court registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Pottles Court have?
There are 17 Single Rooms.
What are the Facilities & Services at Pottles Court?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Pottles Court to the centre of Exeter?
3.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pottles Court to verify any information. View our terms and conditions. Pottles Court has an Enhanced Service -what an Enhanced Service includes.