Care Homes Owned by Classic Care Homes (Devon) Ltd

is wonderful and my mum being a vegetarian is not a problem at all.
They have a fantastic companion support worker , who is so amazingly creative and engaging to everyone.
Thank you all, you're all brilliant.

working with the doctor and mental health team to ease his issues. I have been welcome to visit regularly and made aware of what medication is being used and why. I have had my own issues with separation from my husband and your manager has given me a lot of comfort and reassurance which has helped me move into a new and different relationship. I have been able to move away from being my husband's carer and back to being his wife. As I have come to know staff and residents I feel I have gained a whole new family.

area to sit outside for a cup of tea.
Mums room is always clean and tidy.
The management team have been excellent with updates for me and are extremely approachable, I know mum is in safe hands.

The facilities are adequate but no more.
There is a core of excellent care staff but too many “bank carers” at times who do not have knowledge of the client's needs. All care homes seem to have a high turnover of staff, but, the core staff at Pottles were very caring and conscientious. Not all the staff being recruited, whilst very pleasant, had a working knowledge of the English language which can hamper the care and understanding when dealing with dementia patients and the hard of hearing. Hopefully, an education programme is in place.
The telephone system used to keep in contact with the clients is poor, particularly when it’s the only way of keeping in touch during an illness outbreak.

and at no point did we feel any pressure to commit to a room. The journey she took us on from suggesting rest bite to give us the reassurance somebody else could take care of dad as well as we could, was the key to making us understand he was in the best place.
Through out the year dad has been a resident, we have witnessed how the excellent care and understanding they provide has settled him in nicely.
Seeing daily, the same hard working team, joking and laughing make Pottles feel like a real home. Dad enjoys the lovely home cooked meals that are provided and has put on weight. I continue to sing the praises of the hard work and commitment the staff provide.
We recommend Pottles Court highly.

and communicating with the staff who are all very caring and encouraging. There is always something going on to stimulate the residents which is sadly lacking in many Care Homes.Thank you Pottles you are doing a wonderful job going above and beyond the call of duty.

hospital visits and very kind during father's last illness.

I would not hesitate to recommend the Home to other potential residents.