Care Homes Owned by Classic Care Homes (Devon) Ltd in Devon

Thank you so much for your kind words. We know how difficult it can feel when a loved one first moves into a care home, so it means the world to hear that you feel reassured and thankful that your mum is at Pottles Court.Our team take great pride in providing individualised care in a homely setting, so your recognition of the outstanding care, leadership, and food - including meeting your mum's vegetarian needs - is greatly appreciated. We're also delighted that our Companion Support Worker's creativity and engagement have made such a positive difference.It is a privilege to care for your mum, and we will share your lovely feedback with the whole team. Thank you again for your trust and support.Warm regards,The Pottles Court Care Home Team

Thank you for sharing such a heartfelt review of your and your husband's journey with us. We know that moving from day care into residential care can be a big adjustment, and we are so pleased that our team at Pottles Court has been able to support both of you through this transition.It's wonderful to hear that you feel reassured and comforted, and that you have been able to step back from being a carer to once again focus on being a wife - that is exactly the kind of outcome we hope to achieve for families. Your kind words about our staff's patience and the support from our manager mean a great deal and will be shared with the team.We're touched to know that Pottles Court feels like an extended family for you. It is a privilege to care for your husband and to support you both.Warm regards,The Pottles Court Care Home Team

Thank you so much for sharing such thoughtful feedback about your mum's experience at Summercourt. We are delighted to hear that she has settled in well and is enjoying the care, food, activities and garden - it means a lot to us to know she feels comfortable and at home. Our team takes great pride in creating a welcoming environment where both residents and their families feel supported, so your kind words about our staff, management team, and the standards of care are deeply appreciated. Thank you again for entrusting us with your mum's care; we are so pleased to know you feel confident that she is in safe hands.Warm regards,The Summercourt Care Home Team

Thank you, we always appreciate individuals taking the time to give their feedback, we are pleased that your overall experience was a positive one. It's a great opportunity to share with you how things have changed in our service since late last year.
Since gaining a new owner and Area Manager, we have started to make some much-needed improvements to the home. This includes trying to solve the issues with the phones.
Your mention of having a 'core of excellent care staff' brings a sense of pride to the carers and management, thank you for that. Since last year, we haven't needed to use back/agency staff. It was a struggle while we adjusted to the aftermath of Covid. I am happy to report that we no longer have a high turnover of staff due to sponsorship, and we have an intensive program for all new members of staff.
Thank you again for your feedback.