Hill House

Dunkeswell Road, Combe Raleigh, Honiton EX14 4UQ
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9.6 9 Reviews
  • Hill House, Honiton
Hill House is located a couple of miles from the town of Honiton, near the village of Combe Raleigh and is ideally located for the A30 Honiton by-pass. In the town there are plenty of shops and attractions including the cathedral, as well as many restaurants and cafes.

The home overlooks the Otter Valley and offers residents stunning views of the Devon countryside and road links throughout East Devon.

Hill House has a large, comfortable lounge area and spacious dining room with conservatory and garden access. Rooms are tastefully decorated and provide private en-suite toilet and wash basin facilities.

There are 30 rooms, each of a generous size with the character of the original house building. Residents can take their own furniture to create a home from home feel.

The house has its own hair salon available for residents to use as they wish.

Meals are provided and are freshly cooked each day, with a varying menu which is designed to suit all residents' tastes and specific dietary requirements.

Staff are on hand 24 hours a day to support residents and help them feel at home.

Talk to the team about respite stays:

Abbeyfield are proud to offer respite stays here, a short-stay that can be planned ahead, or in the case of an emergency, last-minute. Suitable for individuals seeking support following post-operative or hospital care, or whilst their regular caregiver takes a break, respite care can also be used as a way of introducing long-term residential care to a loved one.

Respite stays include:
- 24/7 care support from qualified and friendly staff
- Daily activities
- Nutritious meals served daily (dietary requirements can be catered for)
- Housekeeping and linen service

*Respite prices may vary depending on needs.

This property is managed by Abbeyfield Living Society (a trading name of The Abbeyfield Society).

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Care Provided by Hill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Down Syndrome
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Melody Bown (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Hill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,351
  • (these prices are only a guideline, please contact Hill House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hill House Reviews (9)

9.6

Hill House has a Review Score of 9.6 (9.630) out of 10, based on 8 reviews in the last 2 years. Over all time Hill House has 9 reviews.

Overall Experience

  • 8
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Review from Jacqueline M (Daughter of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had deteriorated significantly this month from being relatively active and joining in with the others to just sitting in her room.
The staff were constantly supportive and in frequent communication with myself and my husband and if we required anything, it was not too much trouble for them.
During
her last week, she was semi-conscious, but there was someone sitting with her 24/7, giving her support when she needed it.
We have nothing but praise for the way she was looked after during her stay.

Reply from Melody Bown, House Manager at Hill House

Thank you for your lovely review of Hill House, we miss your Mum dearly and it was a pleasure to have her in our care.


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Review from A S (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House is a place where I'm always made to feel welcome. Nothing is ever too much trouble, like a second family, and most importantly mum seems happy. Please keep the chefs!

Reply from Melody Bown, House Manager at Hill House

Dear A S, thank you so much for your kind words, you are always welcome at Hill House and it is lovely to hear that we are like a second family.


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Review from Donald H (Brother of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care, very friendly staff who listen to requests. Varied choice of food. Excellent activities, encouraging clients to experience. Storage for incontinence pads is not suitable in rooms. Wardrobes most difficult to open often need repair.

Reply from Melody Bown, House Manager at Hill House

Thank you for your lovely review, we are glad you enjoyed the food and activities. Thank you for the feedback about our furnishings which are are looking to replace next year.


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Review from Neil J (Nephew of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Aunt and Uncles spent their last years at Hill House. The care they received was second to none. The staff are all so friendly and caring. I was kept constantly informed of their well-being and any issues that they had, despite living quite far away. When I visited, I was always made very welcome.
I was so happy that we chose Hill Hose for their care.

Reply from Melody Bown, House Manager at Hill House

Thank you so much for your kind words about Hill House. Your aunt and uncle were a joy and will be sadly missed by everyone in the team. Kindest regards.


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Review from A W (Friend of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful visit today. Staff so friendly and welcoming; everyone stopping to chat to us. Spotlessly clean rooms as ever and a sparkling bathroom. Residents seem very well cared for. I’m sure the staff are rushed off their feet, but they take the time to make residents feel special and welcome visitors.
Thank you all.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Hill House

Thank you for taking the time to leave a review. I'm glad your friend is enjoying their time with us.


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Review from Rachel C (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't think of a better place for my lovely mother to live. The staff here at Hill House are always so kind and caring. They never rush the residents and are always respectful and patient. They have managed to create a warm and relaxed atmosphere while ensuring all residents are kept safe. The
food is homecooked and delicious with choices at breakfast, lunch and supper. There is a wonderful events coordinator who makes sure that there are always activities for the residents to join in with but only if they want to. There is a weekly music therapy session and other entertainment such as visiting bell ringers, various musicians hosting singalongs and even visits from animals such as llamas! Every resident is treated as an individual whose likes and dislikes are taken note of. I am so pleased that I found such a wonderful place for my mum to live and so grateful to the amazing, warm and caring staff who look after her.

Reply from Suzanne Brammer, Digital Officer at Hill House

Thank you for your review, your touching words bring us immense joy. It's truly heart-warming to know that Hill House has become a cherished home for your mother. Staff at Abbeyfield are dedicated to creating a warm, respectful, and safe environment so we are thrilled that this has shone through at Hill House. We're delighted to hear that she enjoys the homecooked meals and engaging activities. Your appreciation means everything to us, and we are honoured to care for your mother. Thank you for such kind feedback.


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Review from Louise D (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House Care Home is a credit to the team who work there. From the day Dad moved in, he was welcomed with open arms, and he and I were made to feel part of the Hill House family. The staff work tirelessly to provide the best care and life for the residents. The food is exceptional, and the activities
are full and varied. Prior to moving to Hill House, Dad had rather given up on life, and as a result of their care, we got our old dad back; he was happy and got his smile back.

Reply from Lucie Taylor, Digital Marketing Manager at Hill House

Thank you for taking the time to review Hill House. We are thrilled to read that your dad received such a warm welcome and that you are both happy with the food and support we provide. Kind regards, Abbeyfield


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Review from Helen I (Friend of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always warmly welcomed when I visit the home. I arrive on random days at random times and this does not change the welcome I receive. The staff are always respectful and check to ensure my friend is available and happy for a visit before I am taken to her room. The home has a friendly and warm
atmosphere. am reassured that my friend is well cared for,

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Hill House

Thank you for your review of Hill House. We are glad that you feel your friend is well cared for.


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Review from Jennifer B (Daughter of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Hill House following 10 weeks in hospital. She was in a 'poorly way' when she arrived. Staff have given gentle encouragement and over 3 months Mum has regained a quality of life we her children had not thought possible. I would like to add that the lovely garden, beautifully kept,
is a component in Mum's enjoyment of life and is much appreciated by her children, grandchildren and great grandchildren.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Hill House is calculated as follows: ( (80 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Hill House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Lauren

Lauren

Job Title: General Assistant

Everyday is different working at Hill House. I love getting to know the residents and making them smile.


Summer

Summer

Job Title: Care Assistant

Knowing I am making a difference to people's lives is such a great feeling.


Anthony

Anthony

Job Title: General Assistant

It's a pleasure working with the residents at Hill House. The atmosphere of the home is second to none.


Frequently Asked Questions about Hill House

What types of Care is Hill House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hill House provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Hill House have?

There are 30 Single Rooms.

What are the Facilities & Services at Hill House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hill House to the centre of Honiton?

1.6 mile(s) as the crow flies, distance by road may be significantly further.