Dunkeswell Road, Combe Raleigh, Honiton EX14 4UQ
Hill House is located a couple of miles from the town of Honiton, near the village of Combe Raleigh and is ideally located for the A30 Honiton by-pass.
The home overlooks the Otter Valley and offers residents views of the Devon countryside and road links throughout East Devon.
Hill House has a large, comfortable lounge area and spacious dining room with conversatory and garden access. Rooms are tastefully furnished and provide private en-suite toilet and wash basin facilties.
Staff are on hand 24 hours a day to support residents and help them feel at home.
Group: Abbeyfield Society
Person in charge: Lynn Pulman (Manager)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Old Age • Physical Disability
Specialist Care Categories: Hearing Impairment & Deafness • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 30
Rooms with ensuite WC: 30
Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Hill House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Hill House has a Review Score of 7.5 (7.500)
The Review Score of 7.5 (maximum of 10) for Hill House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Hill House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.333 for Hill House is calculated as follows: ( (4 Excellents x 5) + (8 Goods x 4) ) ÷ 12 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.167 Points relating to the number of positive Reviews for Hill House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Jennifer B (Daughter of Resident) on Thursday 1 June 2017. Relates to May 2017.
My mother moved to Hill House following 10 weeks in hospital. She was in a 'poorly way' when she arrived. Staff have given gentle encouragement and over 3 months Mum has regained a quality of life we her children had not thought possible. I would like to add that the lovely garden, beautifully kept, is a component in Mum's enjoyment of life and is much appreciated by her children, grandchildren and great grandchildren.
How likely would you be to recommend Hill House? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Excellent