The Koppers Specialist Memory Care Home

their help and attention.

well-cared for, but they fought our battles to get Mum kept in hospital for medical treatment when the hospital were trying to discharge her. She stayed there for a further three weeks, finally requiring palliative care. This was largely as a result of one member of staff, in particular, using her nursing background to understand that Mum was in real discomfort still and in need of further treatment (including oxygen). I am very grateful for the way the team worked with family members and looked after my mother - demonstrated by them still messaging us to ask for updates, despite Mum no longer being under their duty of care. A brilliant, hard-working and skilled team!

and we were blown away by the level of care and professionalism shown by all the lovely staff. As medical experts, they were fantastic at liaising with doctors when Mum had to go into hospital, or when she had appointments – so we really felt we and Mum were in safe hands. We had many video calls - some late at night - to talk about Mum and her welfare. Two members of staff, in particular, could not have been more dedicated and committed to us and our mum - and they fought her corner on quite a few occasions when we came up against it! Every time we visited Mum we checked to see if she was happy – Koppers was quite far from us, so we were prepared to move her, if we needed to.

physical care was not too great but mental deterioration was coped with and still, he was able to smile at all the helpers.
A great little home I would choose to end my days here too. Long may it continue.

how well my Mother was managed and cared for, I thankfully felt that she was in the right place and a huge weight had been lifted.

Kopper's has a happy and homely atmosphere, clean and tastefully decorated, with dedicated, compassionate staff who obviously enjoy their work.

thing for him and I wish I had done it earlier.

Koppers changed ownership in December 2015 which was a huge concern. However, the very high standard of care of the homely atmosphere has remained unchanged. The owners and staff have been incredible with dad, who despite being 95 years, is very strong and unpredictable. They always treat him with affection and see his true nature behind the dreadful illness.

On a more practical level, there is are always sufficient staff to provide supervision and give individual attention to residents. I never have any qualms about my dad's care or safety.

happy. We are always welcome to visit anytime.

washing, feeding etc. They talk to her and make her laugh. They have been prompt in calling for medical assistance when it has been necessary. I and the rest of the family can rest assured she's in the best place. Regular hair and chiropody appointments are made.

The Koppers to anyone else.

involved in Dad's stay was excellent - the communication from management and staff, the support for us, not to mention the endless (and very welcome) cups of tea and coffee during the family's frequent visits to see Dad. We could not have wished for Dad to have been in a better place. The Staff and Management have our thanks and ongoing gratitude, they truly made a very difficult time bearable for the whole family.

of friends. The residents are encouraged to socialise, rather than stay in their rooms. It really is very well run home!

no more! Very very pleased.