The Koppers Specialist Memory Care Home

The Street, Kilmington, Axminster EX13 7RJ

The Koppers Specialist Memory Care Home, Axminster, Devon
The Koppers Specialist Memory Care Home, Axminster, Devon
The Koppers Specialist Memory Care Home, Axminster, Devon

The Koppers Specialist Memory Care Home is committed to the compassionate caring of older people who are experiencing issues with memory loss and mental health complications.

The home has a warm and friendly atmosphere and is set in a scenic village known for its outstanding natural beauty and hosts numerous local amenities and fine recreational areas.

Staff are experienced and trained in a variety of areas.

Owner: The Koppers Care Ltd

Person in charge: Andy Charles (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Mentally frail residents aged 57 years and over. Ages 60+.

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 15

Shared Rooms: 5

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £850 – £850 , Personal Care Shared (per person) £750 – £850 (These prices are only a guideline, please contact The Koppers Specialist Memory Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Please be respectful at meal times as these can be very busy.

Parking:

At the front of the building and a large car park to the left of the home.

Latest Care Quality Commission* Report on The Koppers Specialist Memory Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 17 Nov 2017

1 Single Rooms3 in shared rooms

Reviews

9.7 The Koppers Specialist Memory Care Home has a Review Score of 9.7 (9.702)

The Review Score of 9.7 (maximum of 10) for The Koppers Specialist Memory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for The Koppers Specialist Memory Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.702 for The Koppers Specialist Memory Care Home is calculated as follows: ( (190 Excellents x 5) + (66 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 262 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Koppers Specialist Memory Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 12 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Koppers Specialist Memory Care Home?

  • Extremely LIKELY
    21
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Koppers Specialist Memory Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My husband received wonderful treatment during his stay. He was very contented and happy within his capabilities. A gentleman treated with care and compassion. He showed his gratitude which was rewarded by their love and care. I have no complaints. Even on his last birthday, he had a small party. His physical care was not too great but mental deterioration was coped with and still, he was able to smile at all the helpers.
A great little home I would choose to end my days here too. Long may it continue.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Muzaffar Malik, Director at The Koppers Specialist Memory Care Home responded to this review on 23 Jul 2017:

Thank you very much for your kind words. It was a pleasure to care for your husband and to get to know you as well.

On all my visits I have found the staff friendly and helpful towards the residents and visitors.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff levels are very good giving excellent service and care, all the residents are very settled and happy. The meals look really good and are enjoyed by all residents with help being given to those that need it. We are happy with my mother being cared for there.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have visited The Koppers Specialist Memory Care Home on a number of occasions and have found that the staff are professional, compassionate and caring they are also polite and the residents there seem to receive a high standard of care.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I have visited the home on many occasions and been made to feel very welcome by all. It is a pleasant place to be and very friendly.
I enjoy spending time and interacting with the other residents around and enjoy the activities when I'm there.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My first impressions on ringing The Koppers Specialist Memory Care Home were excellent. I immediately felt reassured, in fact, I want to say thank you for the reassurance and comforting I personally, as a daughter of a resident at Kopper's, received.

On visiting and meeting the staff and seeing how well my Mother was managed and cared for, I thankfully felt that she was in the right place and a huge weight had been lifted.

Kopper's has a happy and homely atmosphere, clean and tastefully decorated, with dedicated, compassionate staff who obviously enjoy their work.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My husband has been in Koppers for almost a year and the care he has received is wonderful. Nothing is too much trouble for the staff and the meals they have are excellent. Koppers is a very happy home and the staff love every one of the residents.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been at The Koppers for over 3 years and arrived with advanced dementia. He had previously lived with my family for 5 years but just became too aggressive for us to manage and provide appropriate care.
I was devastated when I had to put him into care, but it turned out to be the best thing for him and I wish I had done it earlier.

Koppers changed ownership in December 2015 which was a huge concern. However, the very high standard of care of the homely atmosphere has remained unchanged. The owners and staff have been incredible with dad, who despite being 95 years, is very strong and unpredictable. They always treat him with affection and see his true nature behind the dreadful illness.

On a more practical level, there is are always sufficient staff to provide supervision and give individual attention to residents. I never have any qualms about my dad's care or safety.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This residential home is more like a family home, from the first time we entered the door we were met with friendly and competent staff and we knew that our elderly mum would be happy there. Our mum is now settled and calls Koppers her home. She is happy and knowing she well looked after has made us happy. We are always welcome to visit anytime.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mother moved to The Koppers Specialist Memory Care Home in June 2015 and has been very well cared for in all the time she has been there. She's over 100 and nearly blind plus her hearing is not great. The staff at the care home engage with her regularly. In addition to her needs with regard to dressing, washing, feeding etc. They talk to her and make her laugh. They have been prompt in calling for medical assistance when it has been necessary. I and the rest of the family can rest assured she's in the best place. Regular hair and chiropody appointments are made.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

From what I've seen so far the care home has done a good job of caring for my mother and I am very satisfied with all the staff. The home is always very clean and warm and the residents all appear to be happy. Whenever I visit there is a warm and friendly atmosphere. I would not hesitate to recommend The Koppers to anyone else.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff at Koppers are friendly, caring and treat mum with respect and dignity, it's such a relief knowing that mum's needs are met with such kindness. We can visit whenever we like, nothing is too much. We, as a family are very happy.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dad was at The Koppers Specialist Memory Care Home for some weeks up until the time he passed away. The care, support and treatment he received whilst he was there was absolutely first class. Nothing was too much trouble and the staff treated Dad with respect and dignity at all times. Everything involved in Dad's stay was excellent - the communication from management and staff, the support for us, not to mention the endless (and very welcome) cups of tea and coffee during the family's frequent visits to see Dad. We could not have wished for Dad to have been in a better place. The Staff and Management have our thanks and ongoing gratitude, they truly made a very difficult time bearable for the whole family.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In my mothers last few weeks at The Koppers, she was treated with love, care, attention and dignity. We have nothing but praise for all the help we required at a very sad time.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Before using The Koppers for my grandmother I researched a few homes, but I am so satisfied with The Koppers, their attention to detail is excellent, they really honestly care! A rare trait I feel. My grandmother who is so important to me, has I feel the best care, fun and reliability. I could ask for no more! Very very pleased.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at The Koppers are all so caring, friendly, supportive and welcoming. My grandma has been at The Koppers since November and is so happy here. She has made such progress i.e her mobility is brilliant (The hospital said she would not be able to walk!) she has put on weight and has made lots of friends. The residents are encouraged to socialise, rather than stay in their rooms. It really is very well run home!

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father moved into Koppers in September. We were worried about the move, but the carers were brilliant, he settled well, and joined in with the activities which he wouldn't do before. His every need is catered for. Unfortunately his condition is deteriorating,but the help is there explaining everything. I can't praise all the staff enough. I would recommend here to anyone.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My godmother has been at The Koppers almost three years now, and has received excellent care during this time. The staff are caring and the food is good. I would thoroughly recommend it

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mum moved into The Koppers in June 2015 and I must admit I was very emotional to say the least. The staff were excellent with both of us and mum settled in perfectly. The home is run very professionally, while keeping a very homely feel which in turn, makes a very calm atmosphere. I think activities and motivation are important and again the staff aim to achieve this. I am so pleased that we found The Koppers and would highly recommend it.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very happy with the care and attention mum receives at Koppers, the home is well run, the staff are very kind and caring and we both feel that mum is in a safe environment where she appears to be content and calm. We are always greeted warmly by all the staff and made to feel very welcome. All the staff work to a very high standard of care and mum is treated with respect and dignity. We have seen a number of staff changes since mum came to live in Koppers, but the standard of care remains high, which is a tribute to the management of the home.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

A friendly compassionate home, with individual attention given where needed. My mother is settled and is happy as far as she can be considering her age and medical condition. I visited other homes before placing her in Koppers. None came close in terms of compassionate care as far as I could tell.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Find people treated really well.

How likely would you be to recommend The Koppers Specialist Memory Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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