Willow House

The hot summer provided many challenges for the staff and my mother who has only been a resident of the home since April. All the staff and managers first concern is the residents and their welfare and it shows every time I visit, which is always unscheduled/not predictable. The garden has been a godsend for my mum, its been amazing to sit out in the shade, under either the erected gazebos or the many trees, have a cup of tea and biscuits or icepops brought to us or enjoy the occasional organised family BBQs. The staff balance the different needs of the residents in a very dignified way and ensure everyone's needs are met whatever level. The disruption of moving for my mum was managed as best as it could be for someone with dementia and helping me manage the transition as well. The home allowed us to move in as many personal possessions and furniture of mum's as we could fit. The whole team is amazing supporting residents families too and I can't recommend the home highly enough

We have spent a lovely afternoon in the garden with the sister in law , the staff and managers are so careing, beautifully clean , superb garden , we were made so welcome, and everyone is well looked after with plenty of staff.

My mother in law Mary is extremely well cared for with loving and attentive support from all staff ( especially her favoured friend James) with her daily care. Willow house is always exceptionally clean and without fail a happy environment to walk into on each visit.

We are extremely grateful for the dedication shown by everyone at Willow and would not hesitate to recommend it to others.

This is a first-class home. The manager and staff are very customer-focused and caring. Mother is very happy with her. The garden is very pretty and a big feature in her life. The management are receptive to feedback and ideas. Warmly recommended.

Janice and her team are organised and give us confidence in Mums care.

We are so happy that mum moved to the willows mum is so happy there wonderful management wonderful carers food looks delicious fabulous garden so nice that there is activities for mum to do would highly recommend to friends and family

Very caring and supportive staff, always happy to help. Mum is very happy and relaxed, enjoys the activities and food!

Her room is lovely and the garden is beautiful, plenty of room to walk and sit inside and outside.

We can visit at any time and any questions we have are always answered quickly. We feel very lucky to have found such a special place for our Mum.

I am more than happy with the care my uncle received at Willow House, good communication and updates on my uncle nothing was ever too much and having dementia the staff were well trained to deal with his illness and provide a safe caring environment, there were lots of activities provided and family invited to fun barbecues, days out in the mini bus and lovely photos taken of their days out to provide memories to loved ones, I would recommend this care home to anyone and the beautiful gardens gave a peaceful place to sit in summer months and watch the birds feeding from the lounge area, I would like to thank all the staff members who looked after my uncle

We have known Joyce for more than 40 years. We feel our annual visits (an 800 mile round trip) to see her are valuable.

We felt Joyce would have benefitted from a more engaged handover when we arrived back from our outings. There was a lack of attentiveness to find out what she'd been doing to help her relive her enjoyable outings later.

During our time with Joyce we were very aware that she is, and has, been firghtened by another resident which made her quite agitated.

FIVE STARS

We are so happy mum moved to willow house such friendly staff mum looks well looked after food looks delicious beautiful home and gardens . A well run home Management is good plenty of activities .Mum is so happy there it's a pleasure to visit mum there the staff is friendly to family aswell

Willow House is an extremely kind, clean, efficient care home. My mum was there for nearly 3 years and died there. I never once visited or had concerns on her care. The compassion they show residence and family is on another level.

The whole of the above is thanks to the leadership, dedication and humour of Janice and James.

I cannot speak highly enough about the care given to my mother during her stay, particularly when her health deteriorated and she required extensive care. Nothing was too much trouble and every effort was made to keep her as happy and comfortable as possible. The management and staff were extremely caring and thoroughly professional throughout her stay and I am grateful that I managed to find her this home from home.

We have nothing but positive things to say about Willow House. My mum moved in February, following a fall and feeling increasingly unsafe in her own home. Despite her being more than a touch uncertain when she arrived, the staff were so welcoming and did their best for her - she was not always easily pleased when it came to food, but the cook did her best to cater to Mum's wishes. All of the staff were very kind to Mum, from the cleaning and washing team, to the daily carers and especially James the Deputy Manager, who Mum had a soft spot for. Sadly, Mum's health took a turn for the worse, and she ended up in hospital for a while, but she was determined to get back to Willow. Her final few weeks were where I really understood and felt the kindness and patience of the whole team, their job is not an easy or glamorous one, but they all take pride in their work and do their absolute best for their residents. I wish that Mum had been able to stay longer, and enjoy the family atmosphere.

The manager is very approachable. I had a concern regarding my husband's health, right away they arranged for a doctor to come and take bloods. I cannot fault this home it is always very clean with no nasty smells.

A big thank you to all the staff who do a wonderful job.

My mother has been at Willow House for almost a year. Although she has found it hard to accept her frailty, she is being cared for to an exceptional standard. All carers are kind and friendly. I can visit whenever I want, and am made to feel welcome. The management are approachable, and truly care about their residents. The food is to a very high standard and cater for individuals if needed. Doctors and nurses visit weekly, there are hairdressers, podiatrists, dentists and opticians who visit regularly. I am impressed with the level of on going training which is reassuring. Everyone, from the cleaners, gardener, catering staff, carers, management and other visitors are obviously happy in their work and this shines through. Why can't all care homes be like this!

I cannot thank them enough for all their support and understanding as Mum became older and more frail. They have been very supportive to me and I have always felt able to approach the managers with any concerns, which are always listened to. I don't know how the staff do such a difficult job with such patience and understanding. My sincere thanks to them all.