Willow House

Hillside, South Brent TQ10 9AY
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9.7 22 Reviews
  • Willow House, South Brent
Willow House offers an ideal living environment for older people with care needs, at the same time as being fully resourced to care for individuals diagnosed with a form of dementia.

Making the most of scenic surroundings and a homely interior, carers deliver a service that respects privacy and dignity, while being up-to-date with current regulatory requirements and with strong links to related health professionals.

Family are made to feel welcome upon visiting and the service values client feedback. Personal needs are regularly assessed for developments and an active lifestyle is encouraged.
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Care Provided by Willow House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1399

Fees are based on individual requirements and room choice.

The price(s) shown are provided by the care home. Contact Willow House for full pricing details and T&Cs.

Contact Willow House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willow House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Janice Federer (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • The team warmly invite you to visit any of their homes. Meet their team, explore the environment, and experience their warm and welcoming community.

Parking

  • Free on-site parking is available for residents, visitors, and staff, including accessible spaces near the main entrance for easy access.

Willow House Reviews (22)

9.7

Willow House has a Review Score of 9.7 (9.743) out of 10, based on 19 reviews in the last 2 years.
Over all time Willow House has 22 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willow House
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Total of 22, showing 1-20
Review from Nicola H (Niece of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am more than happy with the care my uncle received at Willow House, good communication and updates on my uncle nothing was ever too much and having dementia the staff were well trained to deal with his illness and provide a safe caring environment, there were lots of activities provided and family
invited to fun barbecues, days out in the mini bus and lovely photos taken of their days out to provide memories to loved ones, I would recommend this care home to anyone and the beautiful gardens gave a peaceful place to sit in summer months and watch the birds feeding from the lounge area, I would like to thank all the staff members who looked after my uncle
Reply from Janice Federer, Registered Manager at Willow HouseThank you so much for your kind and thoughtful words about the staff and the home, appreciation for the staff always motivates them to continue their hard work and true compassion. Your uncle (and his cheeky smile) will be sadly missed by all at Willow House. He was always a pleasure to care for. We will miss seeing you as well. You are always welcome to pop in for a cup of tea and to say hello to the staff
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Review from Judith Jane M (Friend of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
We have known Joyce for more than 40 years. We feel our annual visits (an 800 mile round trip) to see her are valuable.


We felt a difference in the atmosphere of care on this visit.
Although she was waiting for us in the lounge, Joyce was not appropriately dressed for going out on a chilly morning-

she needed more layers, gloves, a scarf, for example. We had to prompt office staff for her cash.
We noticed a lack of alterness to her visitors' arrival on the following day and when we went to her room she was not dressed.
We felt Joyce would have benefitted from a more engaged handover when we arrived back from our outings. There was a lack of attentiveness to find out what she'd been doing to help her relive her enjoyable outings later.


During our time with Joyce we were very aware that she is, and has, been firghtened by another resident which made her quite agitated.

Reply from Janice Federer, Registered Manager at Willow HouseThank you for taking the time to share your feedback following your recent visit with Joyce. We recognise how important your visits are to both Joyce and yourselves.

I am sorry to hear that aspects of your experience did not meet the standard of care and attentiveness that I expect. I will discuss your concerns with the staff and we will review your comments to ensure a more attentive and person-centred approach moving forward.

I was also particularly concerned to read your comments regarding Joyce feeling frightened by another resident and the distress this has caused her. Please be assured this matter will be reviewed promptly to ensure Joyce feels safe, supported, and reassured within the home environment.
We value feedback such as yours as it helps us identify areas where we can improve.

Please do not hesitate to contact me directly if you would like to discuss any of your concerns.
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Review from Deborah H (Daughter of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting with my Mum to choose a residential home for my father due to his Alzheimer's we felt Willow House was the first home we felt confident he would be safe and happy. The staff have been wonderful in their consistent kindness, patience and thoughtfulness in what is a difficult and generally
undervalued role.
He has always been treated with respect and as an individual. The staff have spent time getting to know the person beneath the dementia, and this effort has meant he never asked to leave, or question why he was there. My sisters and I have always been supported and helped if we had questions about his care. They have been proactive in arranging GP reviews which have been prompt ( The attached GP surgery is excellent).
Janice and James are capable and very effective in their management - always approachable and fully support their team of excellent carers - who are kind and compassionate to their cores.
FIVE STARS
Reply from Janice Federer, Registered Manager at Willow HouseThank you so much for the lovely review you have left us, this means so much to the staff. Your kind words have definitely been uplifting for the whole team and drives everyone forward to continue their natural compassion and kindness knowing how much it is appreciated. We loved caring for your Dad while he was here and he will be missed by the whole team, as will you and your family.
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Review from Andrew L (Son of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy mum moved to willow house such friendly staff mum looks well looked after food looks delicious beautiful home and gardens . A well run home Management is good plenty of activities .Mum is so happy there it's a pleasure to visit mum there the staff is friendly to family aswell
Reply from Tushar Shah, Director at Willow HouseAndrew, thank you for the lovely feedback. It genuinely made our day! We're pleased your mum is happy and settled at Willow House. Our team takes great pride in creating a warm, homely environment where residents and families alike feel truly welcome.

It's a pleasure having your mum with us.
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Review from K T (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow House is an extremely kind, clean, efficient care home. My mum was there for nearly 3 years and died there. I never once visited or had concerns on her care. The compassion they show residence and family is on another level.
Reply from Janice Federer, Registered Manager at Willow HouseThank you for your kind words. We strive to always do the best with kindness and compassion for all concerned. Gratitude and appreciation motivates the team to continue and improve, so thank you.
Your Mum is missed by all at Willow House. She was a beautiful lady.
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Review from Nicola W (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received the best care from all the staff at Willow House during her short residency. I cannot praise them all enough and will always be so grateful for the support my mother and I received from everyone at Willow House. There is a wonderful supportive feeling of empathy and a very homely,
caring feeling as soon as you walk through the door.


Thanks to all the wonderful staff, my mother had a very calm, comfortable and peaceful end of life. She was not amongst strangers and in her short time there she was able to enjoy some wonderful trips out, the delicious dinners and benefit from the welcoming, happy and relaxed atmosphere in Willow House before she passed away.


The whole of the above is thanks to the leadership, dedication and humour of Janice and James.

Reply from Janice Federer, Registered Manager at Willow HouseThank you so much for your kind words, although your Mum's stay was short she crept into everyone's heart. She was a pleasure to care for and will be missed by all of us, as will you and your family.
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Review from Theresa H (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about the care given to my mother during her stay, particularly when her health deteriorated and she required extensive care. Nothing was too much trouble and every effort was made to keep her as happy and comfortable as possible. The management and staff were extremely
caring and thoroughly professional throughout her stay and I am grateful that I managed to find her this home from home.
Reply from Janice Federer, Registered Manager at Willow HouseThank you so much for your lovely review of our Home. Your Mum was such a kind and respectful lady with a lovely sense of humour. She will definitely be missed by me and all of the staff. It was our privilege to take care of her and to have her as a part of our family.
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Review from Jessica S (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but positive things to say about Willow House. My mum moved in February, following a fall and feeling increasingly unsafe in her own home. Despite her being more than a touch uncertain when she arrived, the staff were so welcoming and did their best for her - she was not always easily
pleased when it came to food, but the cook did her best to cater to Mum's wishes. All of the staff were very kind to Mum, from the cleaning and washing team, to the daily carers and especially James the Deputy Manager, who Mum had a soft spot for. Sadly, Mum's health took a turn for the worse, and she ended up in hospital for a while, but she was determined to get back to Willow. Her final few weeks were where I really understood and felt the kindness and patience of the whole team, their job is not an easy or glamorous one, but they all take pride in their work and do their absolute best for their residents. I wish that Mum had been able to stay longer, and enjoy the family atmosphere.
Reply from Janice Federer, Registered Manager at Willow HouseThank you so much for your review and your kind words. We are all so glad that your Mum was able to spend her final days with us. She was always kind to the staff, which they appreciated. Your Mum was a special part of our family and was loved by all.
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Review from Marilyn S (Husband of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Willow House since March 2025. I cannot fault the care my husband has received. The staff go above and beyond. They treat my husband with care and dignity. He is always clean and dressed well. The meals are very good. I can even stay and have a meal with my husband.
The manager
is very approachable. I had a concern regarding my husband's health, right away they arranged for a doctor to come and take bloods. I cannot fault this home it is always very clean with no nasty smells.
Reply from Janice Federer, Registered Manager at Willow HouseThank you so much for your kind words. Your husband, you and your family have become integrated members of the Willow House Family, helping to create the homely atmosphere that is so important to me and the staff.
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Review from Susie B (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel very lucky that our father is at Willow House. He has Alzheimer's and arrived at the Home in December 2024. The staff are friendly, cheerful, always available if we have a question and always impress me by how much they seem to understand my father and how well they manage his dementia & confusion
- with patience & kindness.
We can visit whenever we wish and are made to feel welcome.
My father is able to wander freely around the home & garden and is taken on trips out with the other residents.
The whole atmosphere is of a home environment.
A big thank you to all the staff who do a wonderful job.
Reply from Janice Federer, Registered Manager at Willow HouseThank you so much for you positive review and kind words, recognition and gratitude is always very much appreciated. The staff and I are very proud of our home and it is important to us to ensure that every resident is cared for according to their needs and wants.
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Review from Teresa F (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Willow House for almost a year. Although she has found it hard to accept her frailty, she is being cared for to an exceptional standard. All carers are kind and friendly. I can visit whenever I want, and am made to feel welcome. The management are approachable, and truly care
about their residents. The food is to a very high standard and cater for individuals if needed. Doctors and nurses visit weekly, there are hairdressers, podiatrists, dentists and opticians who visit regularly. I am impressed with the level of on going training which is reassuring. Everyone, from the cleaners, gardener, catering staff, carers, management and other visitors are obviously happy in their work and this shines through. Why can't all care homes be like this!
Reply from Janice Federer, Registered Manager at Willow HouseThank you so much for taking the time to share such a thoughtful and heartwarming review. We are truly grateful for your kind words and are delighted to hear that your mother feels well cared for at Willow House.Supporting residents with compassion, respect, and dignity is at the heart of everything we do, and it's incredibly rewarding to know that this has been your family's experience. Your recognition of the entire staff-from the care team to our gardeners and hospitality colleagues-means a great deal to us. It's a privilege to care for your mother, and we're so pleased that she has found comfort and support with us.Thank you again for your generous feedback - it truly inspires our whole team.
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Review from Helen D (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived in Willow House for 5 and1/2 years before she died in March. Throughout that time the staff have been immensely kind and caring and they have looked after Mum well as she has become increasingly frail. The home is in a wonderful garden, which she loved, and there are many summer activities
in the garden as well as indoor entertainment throughout the year. The food is excellent and home cooked and the staff make a great effort for occasions such as Christmas, Mother's Day etc and for everyone's birthday.
I cannot thank them enough for all their support and understanding as Mum became older and more frail. They have been very supportive to me and I have always felt able to approach the managers with any concerns, which are always listened to. I don't know how the staff do such a difficult job with such patience and understanding. My sincere thanks to them all.
Reply from Janice Federer, Registered Manager at Willow HouseThank you so much for your kind words. Your Mum was an absolute pleasure to care for, we all miss her and her wonderful sense of humour and kindness.
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Review from Julie B (Daughter-in-law of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law loved being at Willow House, the staff from management, care staff, kitchen and laundry were all amazing and so caring and friendly. The food was great and the home was always clean. You were always welcomed and offered a drink. She was so happy here.
Reply from Janice Federer, Registered Manager at Willow HouseThank you Julie for your kind words. We loved having your Mum with us, her cheerful attitude always made our day. We all miss her. I am so glad she was happy here.
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Review from Jo G (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow House is a warm, friendly, welcoming, bright and clean home. I have so much respect for the manager and the team that she has put together. They manage to do a very difficult job with good grace and good humour. I am very grateful for the care my mother receives.
Reply from Janice Federer, Registered Manager at Willow HouseThank you for the lovely compliments. I am so glad your Mum is happy. She is a pleasure to care for and we love having her as part of the family at Willow House.
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Review from V R (Brother of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow House has been very attentive to my brother. He needs a great deal of care and attention and they are always looking for ways to improve his circumstances. There are regular video meetings with the management and it is nice to be able to see and hear what other relations have to say.
Reply from Mehul Shah, Director at Willow HouseThank you for your feedback, the team really appreciate it. We are delighted to be able to look after your brother.
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Review from Sarah S (Daughter of Resident) published on 28 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow House is a homely place with a wonderful garden. There is always a friendly smiling face in the lounge amongst staff and residents. My mother is well cared for and enjoys the various activities and outings. We always feel welcome as visitors and appreciate being able to pop into the office for
a quick word.
Reply from Mehul Shah, Director at Willow HouseThank you for your lovely feedback, we are really pleased that your mother is enjoying her stay at Willow House and she is being well cared for. Your kind words mean a lot to the team.
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Review from Hilary M (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care home. They are caring, attentive and supportive. During my mother's time there her health has improved. There are many opportunities for socialising which is important to her. They are flexible in supporting individual needs. The atmosphere at the home is very friendly and
the gardens are beautiful which is also very important to my mother.
Reply from Mehul Shah, Director at Willow HouseThank you Hilary for your wonderful feedback. We are so pleased to hear your mother's health is improving since she moved into Willow House. The team are really appreciate of your positive comments, particularly around the atmosphere and beautiful gardens.
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Review from Rupert H (Son of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother continues to be well looked after by Willow House and is very content. The staff are very friendly and helpful which creates a very good atmosphere. Whilst mother is not very keen on social activities there is a good range of things going on which is good news for those that like activities.
Reply from Mehul Shah, Director at Willow HouseThank you so much for your feedback Rupert, we are so pleased to hear that your mother is being well looked after. If there is anything else to make her experience better, please reach out to the team.
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Review from Cherry J (Daughter of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow House, South Brent is a wonderful care home with lovely caring staff. Always made to feel welcome when visiting. The genuine kindness they show to all the residents is very comforting. The thing that strikes me most is how clean the care home is and my Mother's bedroom is immaculate so too all
the common areas. A beautiful garden to enjoy weather permitting. So lucky my mum is there.
Reply from Janice Federer, Registered Manager at Willow HouseThank you, Cherry, for your complimentary words about the Home and the staff. I'm really glad that your Mum is so happy here. We strive to make a happy home for all of our residents and their family members when they visit.
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Review from Janine M (Daughter of Resident) published on 27 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Though there were a few initial concerns with this care home. I have to say it is one of the best I have seen. It is a lovely building set in the most beautiful grounds. It really is a home from home. The staff were marvellous with my difficult mother and went above and beyond the call of duty at
times. Unfortunately mum passed away here, but I am pleased she had the care I could not give her full-time. A big thank you to all the staff.
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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Willow House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Willow House is calculated as follows: ( (189 Excellents x 5) + (20 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 222 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Willow House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Mehul and Tushar

Mehul and Tushar Shah

Job Title: Director Joined: 2018

Prior to starting Centrum Care Homes, Mehul and Tushar successfully, and continue, to lead by example in excellence in domiciliary care. Rated outstanding with the CQC and continue to provide outstanding care in the Reading area.


Mehul worked in the City within Investment Banking and Finance, working for leading Global Investment banks. Within a short period of time, Mehul was given the opportunity and responsibility of managing the bank's extensive European Property portfolio as well as advising multinationals on their mergers and acquisitions strategy.


Mehul has a passion for operational excellence, working with the team to ensure that the system and processes are in place to deliver and evidence quality care. Mehul works alongside the team to ensure that the team is meeting CQC standards, and operational sustainability and has a key eye for detail.


Prior to launching Bluebird Care, Tushar worked at Mars Inc, working in a variety of management roles in IT, Commercial, Sales and Marketing. He was responsible for the management of Mars' European Advertising and Media Agency relationships.


Tushar has a passion for bringing creative ideas to fruition to better the quality of life of our residents and team alike. Tushar works alongside the team to support business development. Working in partnership with the councils, CCGs and local charities, Tushar works in identifying challenges and putting in place sustainable and innovative long-term solutions.


Tushar is also passionate about developing a culture of quality and excellence within the workforce.

Janice

Janice Federer

Job Title: Registered Care Manager Joined: 2023

Janice is originally from South Africa and has extensive care experience, including managing a retirement home for Catholic nuns with frail care, mid-care, and 24 Life Right cottages. Since moving to the UK nearly five years ago, she has worked in live-in care and progressed into management roles.


As Manager at Willow House, Janice leads by example, ensuring residents, staff, and families feel happy, safe, and supported. She is passionate about creating a welcoming, comfortable, and engaging home, where residents receive the best possible care and enjoy meaningful activities and conversation.


Outside of work, Janice enjoys outdoor pursuits, having previously completed numerous road cycling races and now enjoys golf while staying active and connected to the outdoors.

Frequently Asked Questions about Willow House

What types of Care is Willow House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow House have?

There are 30 Single Rooms.

What are the Facilities & Services at Willow House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow House to the centre of South Brent?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow House to verify any information. View our terms and conditions. Willow House has an Enhanced Service - more info.