Care Homes Owned by Centrum Care Homes

After the takeover of the care home and renaming Estuary view there has been a marked improvement of the facilities and care within the home. I would like to single out Josna and Matthew for the care and attention they give my father. He has been in here just over a year now and seems to be very happy and content, which makes me feel like I've made the right decision to put him in a home

My Mother has been at Estuary View for 4 Years. And is very happy and content. She has excellent care shown towards her. They have a dedicated team of Carers and all Staff, who always go above and beyond their duties. Nothing is too much trouble. And for me that gives me great Comfort that knowing my Mother is well looked after at all times. There is always a warm welcome from Staff and Carers. Thank you for all your hard work every day.

The home is well staffed with a stable team. The care is consistently good as is the cleanliness and food. Staff are extremely kind, caring, patient and respectful to residents. They adapt well to the changing needs of my Mum and reliably escalate concerns to us and other professional staff/disciplines. The home is well led with a very experienced manager and deputy who will always make time to speak to me, discuss and make plans for Mum's changing needs which are fluidly cascaded throughout the team. There has been much investment in the property but the only concern is the temperature in some areas during this very hot weather. I wouldn't want my Mum to be cared for anywhere else in her current situation.

My mother in law Mary is extremely well cared for with loving and attentive support from all staff ( especially her favoured friend James) with her daily care. Willow house is always exceptionally clean and without fail a happy environment to walk into on each visit.

We are extremely grateful for the dedication shown by everyone at Willow and would not hesitate to recommend it to others.

I come in 2x a week to visit a resident and observe the care and get looked after while giving some care to my friend.

Estuary View is a lovely, warm and friendly home with excellent care and amazing staff. Our friend Linda has been there for over 15 months and is very happy. The manager makes sure that the residents have all they need and occasionally takes them out. One of the care team members, Josna, has made a real impact on Linda and has such a lovely, warm connection with her. We highly recommend this home without any hesitation.

This is a first-class home. The manager and staff are very customer-focused and caring. Mother is very happy with her. The garden is very pretty and a big feature in her life. The management are receptive to feedback and ideas. Warmly recommended.

Janice and her team are organised and give us confidence in Mums care.

We are so happy that mum moved to the willows mum is so happy there wonderful management wonderful carers food looks delicious fabulous garden so nice that there is activities for mum to do would highly recommend to friends and family

My wife continues to be cared for extremely well by the whole team. I would request that the website is updated with the names of the new managerial personnel and that all staff have name badges so that they can be properly acknowledged and thanked for their work.

Very caring and supportive staff, always happy to help. Mum is very happy and relaxed, enjoys the activities and food!

Her room is lovely and the garden is beautiful, plenty of room to walk and sit inside and outside.

We can visit at any time and any questions we have are always answered quickly. We feel very lucky to have found such a special place for our Mum.

My experience with care for my mother was to a high standard, communication with me and my family was very good. All the staff are caring and loving. Estuary View is nice settling, clean and well kept. Thank you all for taking care of Mum,.

Would certainly recommend for your family and friends who are in need of a care home.

A very homely feel.

I can not fault anything here at all.

Mum has lived at Beacon House for over two years. She is very happy and I am! All the staff are very caring and fun. As soon as you walk in for a visit you are given a warm welcome and you feel the warmth and laughter. Mum's health issues have been dealt with promptly and I found the support I was given too, very helpful. The management always contact me if mum has a health issue, which is great!

Mum has settled well into this new home, this has been aided by the attentive, hardworking staff. I'm really pleased with her bedroom and the facilities it has. It's bright, airy and always very clean and tidy. The management team and all staff are always kind and caring towards Mum and welcoming to us on our regular visits, nothing is too much trouble. I feel happy that Mum is being very well looked after.

My Dad settled in at Croft Lodge from the moment he arrived - which is no wonder because the staff are so welcoming, warm and friendly. They have gone out of their way to help Dad and keep me updated with any changes in his care and medication. The staff are not only interested in Dad, his background and occupation before he retired, but also in family members and in return I feel like I really know the team. I cannot thank them enough for all that they do.

I am more than happy with the care my uncle received at Willow House, good communication and updates on my uncle nothing was ever too much and having dementia the staff were well trained to deal with his illness and provide a safe caring environment, there were lots of activities provided and family invited to fun barbecues, days out in the mini bus and lovely photos taken of their days out to provide memories to loved ones, I would recommend this care home to anyone and the beautiful gardens gave a peaceful place to sit in summer months and watch the birds feeding from the lounge area, I would like to thank all the staff members who looked after my uncle