Centrum Care Homes in Devon | 6 Care Homes

Review of
Willow House
from Theresa H (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

I cannot speak highly enough about the care given to my mother during her stay, particularly when her health deteriorated and she required extensive care. Nothing was too much trouble and every effort was made to keep her as happy and comfortable as possible. The management and staff were extremely

caring and thoroughly professional throughout her stay and I am grateful that I managed to find her this home from home.

Reply from Janice Federer, Registered Manager at Willow House

Thank you so much for your lovely review of our Home. Your Mum was such a kind and respectful lady with a lovely sense of humour. She will definitely be missed by me and all of the staff. It was our…read more

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Review of
Windward House
from Tim P (Husband of Resident) published on 16 October 2025 Submitted via Website • Report

Overall Experience

My wife was well looked after for her 2 weeks respite stay. All staff were attentive and pleasant. In particular it was obvious that care had been taken with her hair and skin. She enjoyed the food and seemed to thrive on the social interaction in the communal areas. She will be staying again soon with

a view to permanent residence eventually.

Reply from Ambika Prasad, Registered Manager at Windward House

Dear Tim, Thank you so much for your kind words and for taking the time to share your experience. It was our pleasure to care for your wife during her respite stay, and we're delighted to hear that…read more

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Review of
Willow House
from Jessica S (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report

Overall Experience

We have nothing but positive things to say about Willow House. My mum moved in February, following a fall and feeling increasingly unsafe in her own home. Despite her being more than a touch uncertain when she arrived, the staff were so welcoming and did their best for her - she was not always easily

pleased when it came to food, but the cook did her best to cater to Mum's wishes. All of the staff were very kind to Mum, from the cleaning and washing team, to the daily carers and especially James the Deputy Manager, who Mum had a soft spot for. Sadly, Mum's health took a turn for the worse, and she ended up in hospital for a while, but she was determined to get back to Willow. Her final few weeks were where I really understood and felt the kindness and patience of the whole team, their job is not an easy or glamorous one, but they all take pride in their work and do their absolute best for their residents. I wish that Mum had been able to stay longer, and enjoy the family atmosphere.

Reply from Janice Federer, Registered Manager at Willow House

Thank you so much for your review and your kind words. We are all so glad that your Mum was able to spend her final days with us. She was always kind to the staff, which they appreciated. Your Mum…read more

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Review of
Windward House
from Geoffrey P (Husband of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

Very caring but need more carers in times of need, some patients are very demanding and don't understand and don't understand the needs of carers.

Reply from Ambika Prasad, Registered Manager at Windward House

Thank you so much for your thoughtful feedback and kind words about our caring team. We truly appreciate your recognising the dedication of our staff. Some patients may have complex needs at times,…read more

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Review of
Willow House
from Marilyn S (Husband of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been in Willow House since March 2025. I cannot fault the care my husband has received. The staff go above and beyond. They treat my husband with care and dignity. He is always clean and dressed well. The meals are very good. I can even stay and have a meal with my husband.
The manager

is very approachable. I had a concern regarding my husband's health, right away they arranged for a doctor to come and take bloods. I cannot fault this home it is always very clean with no nasty smells.

Reply from Janice Federer, Registered Manager at Willow House

Thank you so much for your kind words. Your husband, you and your family have become integrated members of the Willow House Family, helping to create the homely atmosphere that is so important to me…read more

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Review of
Croft Lodge
from A H (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

The care mum received at Croft Lodge in the final four months of her life was exceptional. Her increasing needs were met promptly and efficiently as her condition deteriorated. The staff were immediately kind to both Mum and our family and treated mum with all the love and dignity we could have hoped

for.

Reply from Sharon Jerwood, Registered Manager at Croft Lodge

Thank you so much for your kind words. It means a great deal to us to know that you felt supported and that your mum was cared for with dignity, compassion, and respect. We are truly privileged to…read more

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Review of
Croft Lodge
from VIRGINIA M (Niece of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

MY AUNT HAS BEEN A RESIDENT FOR AFEW YEARS NOW AND SHE LOVES IT THERE. WHEN WAS LOOKING FOR A CARE HOME FOR HER I IMMEDIATELY FELT AT HOME AND THE ATMOSPHERE WAS AMAZING. IT WAS THE BEST DECISION I HAVE MADE. THE STAFF ARE LOVELY, CARING, AND TREAT ALL THERE RESIDENCE WITH LOVE, CARE AND RESPECT, JUST

AS IF THEY ARE THERE OWN FAMILY. MY AUNT HAD HER 100TH BIRTHDAY IN AUGUST, AND SHARON AND HER TEAM PUT ON A GREAT DO FOR HER, AND ALL HER FAMILY WHO MANAGED TO ATTEND WERE VERY WELCOME.
I HIGHLY RECOMMEND CROFT LODGE TO ANYONE LOOKING FOR A CARE HOME FOR THEIR RELATIVE AND FRIENDS.
THANK YOU FOR ALL YOU SO FOR MY AUNT, IT IS MUCH APPRECIATED.

Reply from Sharon Jerwood, Registered Manager at Croft Lodge

Thank you so much for your kind words and for taking the time to share your experience. We are truly delighted to hear how happy your aunt is living with us, and it was an honour to celebrate her…read more

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Review of
Willow House
from Susie B (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

I feel very lucky that our father is at Willow House. He has Alzheimer's and arrived at the Home in December 2024. The staff are friendly, cheerful, always available if we have a question and always impress me by how much they seem to understand my father and how well they manage his dementia & confusion

- with patience & kindness.
We can visit whenever we wish and are made to feel welcome.
My father is able to wander freely around the home & garden and is taken on trips out with the other residents.
The whole atmosphere is of a home environment.
A big thank you to all the staff who do a wonderful job.

Reply from Janice Federer, Registered Manager at Willow House

Thank you so much for you positive review and kind words, recognition and gratitude is always very much appreciated. The staff and I are very proud of our home and it is important to us to ensure…read more

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Review of
Beacon House
from V S (Daughter of Resident) published on 1 September 2025 Submitted via Postal Card • Report

Overall Experience

We are very happy with the care. Especially as out mother's last care home was negligant everyone is friendly, helpful and attentive to our mother. Everywhere is tidy and clean meals are regular and drinks always available. Our mother is always carefully dressed and is clean and looked after regarding

hair, nails etc. I know the medical team are regular visitors.

Reply from Sarah Tremlett, Manager at Beacon House

Thank you so much for your kind words. We are truly delighted to hear that you are happy with the care your mother is receiving. Our team works hard to make sure every resident feels comfortable,…read more

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Review of
Croft Lodge
from Tracey T (Great-Niece of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

My Great Aunt has been a resident here for nearly 3 years. From day one the manager and her team treated her with kindness, respect and such compassion that she settled so quickly. The family is kept informed of all health and wellbeing updates. The home is warm and welcoming with bright and airy spaces

for the residents to enjoy.
My Aunt celebrated her 100th birthday on 18 August 2025 and a party with a singer and food was supplied for us all and it was a lovely afternoon.
I highly recommend Croft Lodge.

Reply from Sharon Jerwood, Registered Manager at Croft Lodge

Thank you so much for your wonderful 5-star review. It means a great deal to us to know that your Great Aunt has felt so well cared for during her time at Croft Lodge. We are delighted that she…read more

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Review of
Croft Lodge
from J L (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

My Mother has been a resident at Croft Lodge for over 5 years now. As a family my brothers and I remain extremely happy with the care, and continuing support received from the manager and her experienced team members. Mum has a lovely sunny room with a view which she enjoys, her local friends are able

to visit and she particularly enjoys Chef's delicious home cooked meals. My Mum has complex medical needs all of which are dealt with in a professional manner, as a family we work closely with the manager and her team to ensure we are all collectively pulling together for Mum in her later years. I have no hesitation in recommending Croft Lodge.

Reply from Sharon Jerwood, Registered Manager at Croft Lodge

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your mum feels at home with us here at Croft Lodge, and that you and your family…read more

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Review of
The White House
from Heather S (Friend of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

This is a very well organised care home with excellent staff that take a great deal of care making sure the residents are happy and all medical needs are met. I wouldn't hesitate to recommend this to anyone.

Reply from Tracie Bowen, Registered Manager at The White House

Thank you for your thoughtful words. we greatly appreciate your support.Your kind words are deeply appreciated.

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Review of
The White House
from Rex H (Son of Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

My father has been at The White House for some time and every time I visit he is always happy, clean and tidy. The staff are brilliant, cheerful, always helpful and caring to the residents and fellow staff. The building is kept to a good standard and is always clean.

Reply from Tracie Bowen, Registered Manager at The White House

Thank you so much for your kind words. We truly value creating a warm and happy, welcoming atmosphere for everyone who lives here, and we're delighted to hear that your father is enjoying his time…read more

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Review of
Beacon House
from Sarah G (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report

Overall Experience

Beacon House - The staff are caring and helpful, and always cheerful. They create a feeling of happiness in the home, which is a joy. It is like one big family.

Reply from Sarah Tremlett, Manager at Beacon House

Thank you so much for your kind words. It's truly lovely to hear that you feel the sense of happiness and family here at Beacon House - that's exactly what we hope to create every day.We're very lucky…read more

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Review of
Beacon House
from Stuart G (Son of Resident) published on 1 July 2025 Submitted via Website • Report

Overall Experience

Beacon House is an absolute gem - wonderful caring staff and what a view from the lovely conservatory and outdoor area.! My elderly mother has been a resident since January and has flourished thanks to the cheerful care and kindness shown to her on a daily basis. We really can't thank the manager and

the team enough for what they do!

Reply from Sarah Tremlett, Manager at Beacon House

Thank you so much for your lovely message - it truly means a lot to all of us here at Beacon House. I'm so pleased to hear how well your mum has settled in since January. It's been a joy to see her…read more

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Review of
Willow House
from Teresa F (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

My mother has been at Willow House for almost a year. Although she has found it hard to accept her frailty, she is being cared for to an exceptional standard. All carers are kind and friendly. I can visit whenever I want, and am made to feel welcome. The management are approachable, and truly care

about their residents. The food is to a very high standard and cater for individuals if needed. Doctors and nurses visit weekly, there are hairdressers, podiatrists, dentists and opticians who visit regularly. I am impressed with the level of on going training which is reassuring. Everyone, from the cleaners, gardener, catering staff, carers, management and other visitors are obviously happy in their work and this shines through. Why can't all care homes be like this!

Reply from Janice Federer, Registered Manager at Willow House

Thank you so much for taking the time to share such a thoughtful and heartwarming review. We are truly grateful for your kind words and are delighted to hear that your mother feels well cared for at…read more

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Review of
Beacon House
from L E (Niece of Resident) published on 23 June 2025 Submitted via Postal Card • Report

Overall Experience

Visted Beacon House today around lunchtime. The staff are all absolutely delightful, so friendly, happy & so kind to the residents. The lunch looked delicious, followed by a pudding and a coffee - just great!
Beacon House feels happy!
There is good energy here.
The place is clean and tidy and has

amazing views over the harbour from the beautifully sunny conservatory. Well done, team!

Reply from Sarah Tremlett, Manager at Beacon House

Thank you very much for your kind and thoughtful review following your visit to Beacon House.We are so pleased to hear that you found the staff friendly, happy, and kind, and that the atmosphere felt…read more

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Review of
The White House
from Susan K (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report

Overall Experience

I cannot have been more pleased when Mum went into the White House, the staff have been amazing. Mum has vascular Dementia and can be difficult at times, but she was happy - they got her up and dressed every day, and she was with the other residents, so she wasn't alone in her room all day.

Reply from Tracie Bowen, Registered Manager at The White House

Thank you so much for your kind words and lovely review. It was truly a pleasure and a privilege to care for your mum. We're so pleased she felt comfortable and that she was able to enjoy the company…read more

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Review of
Croft Lodge
from L L (Friend of Resident) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

My relative has settled well, having only been in the home 2 weeks due to the care and attention of the staff.

Reply from Sharon Jerwood, Registered Manager at Croft Lodge

"Thank you so much for your fantastic 5-star review. We are thrilled to hear that your loved one has settled in so well and is enjoying life at Croft Lodge. Its always our priority to create a…read more

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Review of
Willow House
from Helen D (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report

Overall Experience

My mother lived in Willow House for 5 and1/2 years before she died in March. Throughout that time the staff have been immensely kind and caring and they have looked after Mum well as she has become increasingly frail. The home is in a wonderful garden, which she loved, and there are many summer activities

in the garden as well as indoor entertainment throughout the year. The food is excellent and home cooked and the staff make a great effort for occasions such as Christmas, Mother's Day etc and for everyone's birthday.
I cannot thank them enough for all their support and understanding as Mum became older and more frail. They have been very supportive to me and I have always felt able to approach the managers with any concerns, which are always listened to. I don't know how the staff do such a difficult job with such patience and understanding. My sincere thanks to them all.

Reply from Janice Federer, Registered Manager at Willow House

Thank you so much for your kind words. Your Mum was an absolute pleasure to care for, we all miss her and her wonderful sense of humour and kindness.

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Care Homes Owned by Centrum Care Homes in Devon

Centrum Care Homes Locations in Devon (6)

Centrum Care Homes Reviews in Devon (99)

Willow House

Windward House

Willow House

Windward House

Willow House

Croft Lodge

Croft Lodge

Willow House

Beacon House

Croft Lodge

Croft Lodge

The White House

The White House

Beacon House

Beacon House

Willow House

Beacon House

The White House

Croft Lodge

Willow House

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