Windward House

This was my first visit to Windward House. My mother-in-law has been settled there for several months but I live in Spain so it was my first chance to visit her. I was very impressed with the home. The decor and cleanliness were first class and the communal areas were bright and inviting. I particularly liked the courtyard garden which was immaculately maintained. The most inspiring aspect of the visit, however, was to observe the interactions of the staff with the residents of the home. The friendliness, affection and easy manner of all the interactions I observed was striking and comforting. I think they have a great team. My mother-in-laws room was perfectly functional but she had enough of her personal items around her to make it her own. I had not really known what to expect before my visit but I left Windward House feeling reassured that mum is in good hands.

I am so thrilled with the professionalism, care, understanding and compassion every single member of staff have shown towards my mother. Within days my mother has improved and this has had a knock on effect for my life aswell as hers thank-you so much. I would recommend windward to anyone needing a care home that truely cares.

My wife continues to be cared for extremely well by the whole team. I would request that the website is updated with the names of the new managerial personnel and that all staff have name badges so that they can be properly acknowledged and thanked for their work.

What a lovely Xmas party you did for residents and families the staff were making sure everyone had something to eat and drink entertainment was great with everyone joining in on the Xmas song's fantastic draw prizes a really enjoyable afternoon

I visited my mother Pat on March 14th, a most enjoyable visit. I travelled from Newquay in Cornwall and try to visit once every 3 weeks. Whilst on this visit, I accompanied my mum to lunch, where she ate a sweet and tea, the food is always good here. Mum generally tends not to want to eat much; she prefers soft food and sweets. I see major refurbishment in progress, being done with due consideration to the residents and staff.

Our family will be forever grateful for the genuine care, respect and compassion shown to my Dad from the first home visit to the final moments of his life. They gave us back the man we loved for two short but invaluable months. The staff made us and him feel like we were all part of a " family " I wish I had made the decision earlier to entrust my lovely Dad into Windward. I hope the staff and management never underestimate the positive impact they have on residents and their families!

Very caring but need more carers in times of need, some patients are very demanding and don't understand and don't understand the needs of carers.

I was very impressed with the genuine care shown by the staff for my mother. She passed away a few days ago, having been at Windward for about 15 months. All the staff seemed to be there because they genuinely cared. The staff also cared for we relatives, often offering us tea or coffee.

Her room was nice, adequately warm.

I am not experienced with care homes, so my review is not comparative.

With my cynical hat on, I'd assumed the home would increase its charges once Mum was stuck there, but I was wrong. The charge remained the same, which I was impressed with, suggesting genuine care rather than care for profit.

We put Mother in for a week's respite care in September and couldn't be happier with the level of care and attention she received. Mother has been enthused about the placement ever since and although we obviously want to keep her at home, she's actually started to nudge us to get another break. I'd thoroughly recommend the home for the compassion and care levels received. Well done guys and thank you.

Not a place I would recommend. My dad's stay was not the best. Not encouraged to come out of the room, even though he is a social person. Some Meds were missed for 2 weeks. Staff were always cheerful, but it's the care that's important. Not very happy overall.

From start to finish the stay here has been comfortable and hassle-free. I have not needed to call on the staff much at all but have been checked on in a pleasant and caring way which is reassuring and left me in need of nothing.