Tracey House, Newton Abbot, Devon
Tracey House, Newton Abbot, Devon
Tracey House, Newton Abbot, Devon

Tracey House is a retirement home that take pride in the care solutions and also the lifestyle offered to older people, as part of a service dedicated to supporting the independence of individuals with health or daily care needs.

This charming property has pleasant surroundings, a period style and modern facilities, including en-suite bedrooms and private sun lounges. The service also includes a visiting hairdresser, therapists and a mobile library.

Highly-trained staff are experienced in safeguarding the physical and mental well-being of residents, in collaboration with family and friends as well as related skilled health professionals.

Owner: Dr & Mrs J T Zakrzewski

Person in charge: Sharon French (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Romanian

Single Rooms: 22

Shared Rooms: 1

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £636 – £741 (These prices are only a guideline, please contact Tracey House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Tracey House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Tracey House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Tracey House has a Review Score of 8.5 (8.524)

The Review Score of 8.5 (maximum of 10) for Tracey House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Tracey House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.857 for Tracey House is calculated as follows: ( (72 Excellents x 5) + (12 Goods x 4) ) ÷ 84 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.667 Points relating to the number of positive Reviews for Tracey House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.8 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tracey House?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tracey House

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1

As a family of the former resident, I believe the level of care provided was very good/excellent. Management and staff have a good ethic and the level of care is friendly and personal.

How likely would you be to recommend Tracey House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is a lovely residential home set in beautiful grounds. It is very clean and serves good food. There are numerous varied activities for the residents which are held most days. The staff are kind and very caring, welcoming families to visit at all times. My father aged 100+ was extremely well especially towards the end of his life. He died very peacefully and happy. He considered the staff a second family. The staff also extended their care to the family as a whole when we were with my father at the end.

How likely would you be to recommend Tracey House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care and compassion given to my mother was excellent. This included palliative care until her death.

How likely would you be to recommend Tracey House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracey House was recommended to our cousin by a trusted friend. From the outset, it was clear that this is an exceptional place. They literally take care of 'everything'. All of the staff are first class and make you feel welcome. The house and grounds are beautiful and in a wonderful setting. For folks who cannot remain on their own, this is a 'home from home'.

How likely would you be to recommend Tracey House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I describe Tracey House as "the sort of place you hope to find". My mother moved there following recommendation from a friend of mine who's mother also lives there. It is an excellent place where my mum is very happy. In my job I saw many care homes and can honestly say this is the best I have seen.

How likely would you be to recommend Tracey House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Having known the proprietors for many years we have , my wife and I been to Tracey House in many guises.. as friends, supporters of their many charitable fund raising events, as visitors to many of the residents and as a witness to the are and attention given to the residents. At no time has there been anything but praise for the way Tracey House has been seen as the perfect environment in which to spend ones later days. It is a joy to listen to the residents comment on all aspects of their life and it sets a benchmark for all such homes it really is top of the tree!

How likely would you be to recommend Tracey House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A first class residential care home in all respects and superior in our opinion to any of the others in this part of Devon. Tracey House initially provided respite care to my 90yr old mother while she was living at Hay Tor. Four years ago she moved permanently to Tracey House and remained there until her final admission to hospital in Aug 2015. Despite my mother's declining health and other problems the care home staff looked after her very well and we are most grateful to them as well as to the care home owners who showed great consideration to my mother. It was self-evident that there was very good ethical basis for the care of residents and comprehensive notes were maintained on my mother's medical and other requirements throughout.
Tracey House itself is in a delightful setting and the standard of the gardens is impressive. The premises is conspicuously clean and well-maintained. My mother took every opportunity to be outside when the weather permitted. We consider that we very fortunate to be able to place my mother at Tracey House and we send our best wishes to the staff and residents with whom we are still in contact.

How likely would you be to recommend Tracey House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

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Care Home Idol 2016

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