Tracey House is a retirement home that take pride in the care solutions and also the lifestyle offered to older people, as part of a service dedicated to supporting the independence of individuals with health or daily care needs.
This charming property has pleasant surroundings, a period style and modern facilities, including en-suite bedrooms and private sun lounges. The service also includes a visiting hairdresser, therapists and a mobile library.
Highly-trained staff are experienced in safeguarding the physical and mental well-being of residents, in collaboration with family and friends as well as related skilled health professionals.
Owner: Dr & Mrs J T Zakrzewski
Person in charge: Sharon French (Manager)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Old Age • Physical Disability
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Polish, Romanian
Single Rooms: 22
Shared Rooms: 1
Rooms with ensuite WC: 19
Weekly Charges Guide: Personal Care Single £636 – £741 (These prices are only a guideline, please contact Tracey House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Tracey House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Tracey House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Tracey House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.878 for Tracey House is calculated as follows: ( (139 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.878
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Tracey House is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 6 Reviews ÷ 4.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Tracey House has a Review Score of 9.9 (9.878) from 13 Reviews
Review submitted from a Postal Card by J W (Daughter of Resident) on Wednesday 4 April 2018. Relates to January 2018.
My father lived here for over six years. From the day he arrived to the day he died, he received a professional and truly caring approach from all the staff. His mental, emotional and physical needs were all considered and catered for, adjustments made as his needs changed. He enjoyed the meals, activities and entertainments offered. He made suggestions - there are always opportunities for this. Appropriate outside help was brought in as needed. There was excellent communication between the home and family. We felt the owners, manager and all the staff became an extension of our family. I received support when distressed. I would be happy to be a resident.
How likely would you be to recommend Tracey House? Extremely Likely
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Review submitted from a Postal Card by Kate S (Daughter of Resident) on Monday 19 March 2018. Relates to January 2018.
Tracey House provides genuine care which treats people as individuals. Staff always appeared sensitive to my father's needs which varied over a six-year period. At first, he was encouraged to engage in activities which ranged from using his own woodcarving equipment to going out on local trips. Much later staff would take him into the garden in a wheelchair. He was treated with appropriate tenderness and respect when ill and subsequently at end of life. Staff also engaged with family in a supportive manner which was much appreciated.
How likely would you be to recommend Tracey House? Extremely Likely
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Review submitted from a Postal Card by J T (Resident) on Thursday 1 March 2018. Relates to February 2018.
I am very happy, the staff are caring and considerate.
Food is excellent.
Lovely garden to walk around in.
I would like more activities such as singing, discussions and more trips out if possible.
How likely would you be to recommend Tracey House? Extremely Likely
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Review submitted from a Postal Card by Elizabeth R (Daughter of Resident) on Thursday 22 February 2018. Relates to January 2018.
My mother has been at Tracey House for 3 years and has been extremely happy. The staff always treat her with great respect and encourage her independence but always provide support when required and provide interest and entertainment. Always kind to family, welcoming and encourage visits. Can't fault the home or the staff/management.
How likely would you be to recommend Tracey House? Extremely Likely
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Review submitted from a Website Submission by Zillah M (Daughter of Resident) on Sunday 21 January 2018. Relates to January 2018.
My mother has been at Tracey House for the last 18 months and has just died, aged 97. She had been living alone unaided until her admittance but was given every opportunity to acclimatise to her new surroundings at a pace that suited her and she soon came to appreciate the friendship and facilities that were on offer. The premises are graciously appointed, warm and comfortable and the atmosphere is one of being in a large family home. Over the last 6 months, my mother has declined in health and has needed considerably more care to maintain her dignity and promote her wellbeing. The staff have been incredible in the imaginative and thorough way they have appraised her changing needs and have liaised with the local surgery to access all the extra medical support required to manage her care. The last few days of her life were gentle and calm, helped by the fact she felt she was able to die "at home" and amongst friends. We can't speak highly enough of Tracey House.
How likely would you be to recommend Tracey House? Extremely Likely
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Review submitted from a Postal Card by Pat F (Daughter of Resident) on Thursday 16 November 2017. Relates to November 2017.
Everything offered to my mother by the staff and management have been wonderful. They go out of their way to be helpful, thoughtful, kind and generous to us.
I recommend Tracey House very highly. Mother is so well looked after and is very happy there.
How likely would you be to recommend Tracey House? Extremely Likely
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Review submitted from a Postal Card by John H (Son of Resident) on Wednesday 4 January 2017. Relates to December 2016.
As a family of the former resident, I believe the level of care provided was very good/excellent. Management and staff have a good ethic and the level of care is friendly and personal.
How likely would you be to recommend Tracey House? Extremely Likely
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Review submitted from a Postal Card by Barbara G (Daughter of Resident) on Friday 9 December 2016. Relates to November 2016.
This is a lovely residential home set in beautiful grounds. It is very clean and serves good food. There are numerous varied activities for the residents which are held most days. The staff are kind and very caring, welcoming families to visit at all times. My father aged 100+ was extremely well especially towards the end of his life. He died very peacefully and happy. He considered the staff a second family. The staff also extended their care to the family as a whole when we were with my father at the end.
How likely would you be to recommend Tracey House? Extremely Likely
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Review submitted from a Postal Card by Hegan S (Daughter of Resident) on Tuesday 17 May 2016. Relates to April 2016.
Care and compassion given to my mother was excellent. This included palliative care until her death.
How likely would you be to recommend Tracey House? Extremely Likely
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Review submitted from a Postal Card by B F (Cousin of Resident) on Friday 8 January 2016. Relates to December 2015.
Tracey House was recommended to our cousin by a trusted friend. From the outset, it was clear that this is an exceptional place. They literally take care of 'everything'. All of the staff are first class and make you feel welcome. The house and grounds are beautiful and in a wonderful setting. For folks who cannot remain on their own, this is a 'home from home'.
How likely would you be to recommend Tracey House? Extremely Likely
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Review submitted from a Website Submission by Flo W (Daughter of Resident) on Saturday 26 December 2015. Relates to December 2015.
I describe Tracey House as "the sort of place you hope to find". My mother moved there following recommendation from a friend of mine who's mother also lives there. It is an excellent place where my mum is very happy. In my job I saw many care homes and can honestly say this is the best I have seen.
How likely would you be to recommend Tracey House? Extremely Likely
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Review submitted from a Postal Card by David W (Friend of Resident) on Monday 21 December 2015.
Having known the proprietors for many years we have , my wife and I been to Tracey House in many guises.. as friends, supporters of their many charitable fund raising events, as visitors to many of the residents and as a witness to the are and attention given to the residents. At no time has there been anything but praise for the way Tracey House has been seen as the perfect environment in which to spend ones later days. It is a joy to listen to the residents comment on all aspects of their life and it sets a benchmark for all such homes it really is top of the tree!
How likely would you be to recommend Tracey House? Extremely Likely
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Review submitted from a Website Submission by Anthony B (Son of Resident) on Wednesday 16 December 2015. Relates to August 2015.
A first class residential care home in all respects and superior in our opinion to any of the others in this part of Devon. Tracey House initially provided respite care to my 90yr old mother while she was living at Hay Tor. Four years ago she moved permanently to Tracey House and remained there until her final admission to hospital in Aug 2015. Despite my mother's declining health and other problems the care home staff looked after her very well and we are most grateful to them as well as to the care home owners who showed great consideration to my mother. It was self-evident that there was very good ethical basis for the care of residents and comprehensive notes were maintained on my mother's medical and other requirements throughout.
Tracey House itself is in a delightful setting and the standard of the gardens is impressive. The premises is conspicuously clean and well-maintained. My mother took every opportunity to be outside when the weather permitted. We consider that we very fortunate to be able to place my mother at Tracey House and we send our best wishes to the staff and residents with whom we are still in contact.
How likely would you be to recommend Tracey House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Tracey House