Westlands Care Home

Reed Vale, Teignmouth TQ14 9EH
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9.6 35 Reviews
  • Westlands Care Home, Teignmouth
Westlands is in the heart of Teignmouth and provides high quality residential and respite care in a beautiful homely environment with stunning views over the River Teign and Shaldon.

The home has undergone a major refurbishment in 2020 and provides a very high standard of accommodation throughout 24 bedrooms, all with ensuite facilities, beautifully decorated lounge, sun room and dining room. The terrace and garden benefit from the fabulous views.

The home has three cooks who produce excellent home cooked food. Residents enjoy a full program of activities which include weekly trips out to beauty spots and cafes, music, singing, arts & crafts, quizzes, crosswords, group discussions, seated exercises and film afternoons. To view the home's current Activity Programme, please visit their website.

As an independent home, Westlands has been able to attract and retain high quality staff, providing a continuity of care that can be hard to find. Staff are chosen for their attitude, cheerfulness and dedication to care. Focusing on person-centred care, staff get to know the residents, their stories, favourite pastimes and activities.

The Westlands team work closely with healthcare professionals to ensure that residents have the optimum care. They stay in close contact with families to provide updates whenever required. Westlands Care Home is subject to continual monitoring and inspection to ensure the highest standards of care and accommodation.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400

Care fees can vary depending on care needs as well as size and specification of room. Viewings are welcome where care fees can be discussed in person.

These prices are only a guideline, please contact Westlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Westlands Care Ltd

Person in charge

  • Alison Govier (Care Manager)

Local Authority / Social Services

Admission Criteria

  • All clients subject to pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (9)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcome at all times especially monthly Open Lunch and regular events.

Parking

  • Parking on site

Westlands Care Home Reviews (35)

9.6

Westlands Care Home has a Review Score of 9.6 (9.599) out of 10, based on 14 reviews in the last 2 years.
Over all time Westlands Care Home has 35 reviews.

Overall Experience
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Date Published
  • 35
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Reviewer Connection to Westlands Care Home
  • 16
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Total of 35, showing 21-35
Review from Judith R (Niece of Resident) published on 30 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie needed far more care than she was getting elsewhere. I was determined to move her once lockdown was over. I asked an online friend and Westlands was her top choice. I live over 100 miles away, so needed to find out from locals.
When I spoke to the care manager she was friendly, helpful, informative
and supportive. She even emailed me photos of rooms so that I could make an informed choice. She visited my aunt and phoned me to say she’d be delighted to have her as a resident.
My Aunt moved in during June 2021 and soon settled in. She is extremely happy there, and even though her Dementia has progressed, it is a joy to visit and see how loved and cared for she is. She enjoys the trips out and a visit to Dartmoor to see the ponies and have an ice cream is one of her favourites.
My aunt has improved in many ways and her wonderful sense of humour has returned, even though her memory hasn’t.
I have found the staff supportive of me too and can rest easy now. It’s a huge relief!
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Review from Gill L (Daughter of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westlands Care Home looked after my lovely mum, they are just amazing, the care and love they give to all residents are just amazing. The rooms are lovely and the food was fab. The manager and staff are just wonderful. I would highly recommend.
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Review from C F (Daughter of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's visit was a respite stay to allow scheduled building works to take place at home. We were able to book the necessary dates and when we needed extra time we easily extended her stay from two weeks to three.
Westlands is small and easy to get to know. South-facing with super views over the
Teign estuary. Generous sunny terrace and small level garden. My mother often commented that the staff are cheerful and kind, the food is good, and there is some kind of activity every afternoon. The owner plays a direct role and has a lot of contact with staff and residents, managing some activities himself.
We had good communications prior to and during Mum's stay. I felt sure she was safe, cared for and treated as an individual.
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Review from Janet B (Sister of Resident) published on 30 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living up country and with Covid 19 restrictions, Westlands Care Home was chosen for my sister on location, local reputation and most importantly the CQC Report. The owner and manager are excellent. They lead a team of extremely caring staff. They provide the 24 hour care and supervision that could
not be provided at home. They provide a phenomenal stimulating service making Westlands the substitute home one hopes for. My sister has Dementia and one of the features of this cruel disease is the effect it has on reasoning, personality and behaviour. Unfortunately, from being a lady with impeccable manners, she developed a loss of inhibition which affected her manner towards the staff and other residents. This was totally unacceptable as she was disrupting the atmosphere of the home. Westlands does not have a locked door policy and despite the good security, my sister found ways to leave the building with the staff in hot pursuit. Sadly she is now in a secure unit but closer to family.
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Review from Katrina G (Granddaughter of Resident) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fabulous home! My grandmother moved in the home over a bank holiday weekend and I cannot fault the home for their patience with the move being from out of the county. The owner, manager and the whole team at Westlands Care Home cannot be more professional, friendly and courteous! The birthday
celebration for the grandmother turning 99 where we could attend was amazing, she thoroughly enjoyed her cake and attention. Thank you so much to Westlands for looking after and caring for her so well.
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Review from Sue M (Daughter of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident with Westlands from May 2019. At that time, he was very depressed and struggling with anxiety. He’d really lost his joy of life and we were very worried about him. After a very short time at Westlands, he became a changed man - his cheeky sense of humour came back and he was
often found laughing and joking with all the wonderful staff. He was made to feel very secure and part of the Westlands “family” and this significantly reduced his anxiety. He enjoyed day trips out (when lockdown permitted) and really felt at home there. So much so that when he came to visit us, he couldn’t wait to get back to Westlands. He always raved about the quality and taste of the food and how lovely all the staff were. We were thrilled that, over time, they got Dad enjoying crosswords, scrabble and crafting and I have some wonderful photos of a very happy Dad during his time with Westlands. We couldn’t have asked for more and we’ll be forever grateful for all they did for Dad.
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Review from Peter B (Son of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited Westlands and discussed our issues of trying to find a new home for our elderly mother, who had recently lost her husband and suffered from dementia. The staff were extremely helpful in understanding our concerns and provided a high level of confidence. Over the next few months, we exchanged
further communications which led to my Mother taking a respite trial and then becoming a full resident for over two years. During this time, the Westlands team provided a very professional and caring service. Medication was reviewed regularly, with consultation with doctors and the amount of medication was able to be reduced drastically. The weekly afternoon activities provided regular social interaction and enjoyment. Dietary and favourite foods were accommodated regularly and provided regardless of the time of day. The very friendly, cheerful and helpful staff provided a very comfortable environment for my mother and took away our concerns. Thank you to all of the Westlands team.
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Review from Carol B (Daughter of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Westlands from November 2018 until February 2021, when Mum sadly passed away. At all times, I found Mum's care excellent. At the time of Mum's death, she could not have had better care and attention and I would like to say a big thank you to all the staff involved in Mum's
care as it was second to none. Even though during the pandemic, things have not been easy, I have been able to see Mum on various occasions and spoken to her regularly on the phone, for which I am extremely grateful. At all times I have been kept up to date on Mum's health and well being. I would not hesitate in recommending Westlands to anyone. Again a big thank you to everyone at Westlands, who are all excellent.
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Review from Kate H (Regular Volunteer) published on 2 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have known Westlands for some years both under the previous owner and the current one.
I run a singing group in the village across the river, and we have sung at Westlands' Christmas party every year until prevented by COVID-19. We have also gone over to sing in the summer. I was so impressed by
the warmth of reception there and the recommendations from friends who had relatives living there, that we moved my mother in after my father died. My mother lived there for 3 years, passing in 2018. I have been back to visit the staff and a few residents who I got to know since.
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Review from Robert K (Son of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the day our Mum was admitted to Westlands, we have been delighted with everything that has been provided. She was admitted 6 years ago; the care and support she has received has been excellent. All the staff are friendly, caring and sincere with the other residents and family members. Standards
of care, cleanliness, food, rooms etc, are outstanding. The staff are simply wonderful – knowledgeable and professional, who have forged strong relationships with our mum, who quite simply love her – watching her face light up as a member of staff attends to her, gives us so much comfort, knowing they have her trust as they look after her needs.
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Review from Rosemary D (Daughter of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
With reference to any sections dealing with the interior of Westlands, due to the pandemic, my comments are confined to the period December 2019 to March 2020. Since then the interior has been refurbished and there have been some staff changes. My mother quickly settled into Westland's homely atmosphere.
We are welcomed at any time by friendly, cheerful staff. My mother is being extremely well cared for and her family kept up to date on any issues she might have. All questions and concerns are promptly answered and properly dealt with. When medical attention is needed this is promptly sourced; staff have taken her to appointments. She enjoys the food, her likes are catered for including the icecreams she enjoys on group outings which she also enjoys. Staff are very good at getting a 99-year-old lady into the home's transport. They have been, and are, working extremely hard at communications, including the internet, between my mother and her four children during this stressful time.
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Review from Dawn W (Daughter of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it became clear my mother needed more help and care for her needs, my sister and I had to make the difficult decision to place her in a more, safer environment. We tried 2 previous care homes where she was not happy and settled. A previous carer that was visiting my mother at home suggested Westlands.
My sister and I went to visit the care home and were extremely impressed with the staff, cleanliness and ambience of the home. We felt comfortable to place mum into Westlands. We were allowed to visit at any time and always found mum clean, well dressed and comfortable. The staff are amazing, and the care is second to none. Since my mother has been in Westlands, she has been happy and settled. My sister and I are more relaxed now knowing she is being looked after so well. During the pandemic, we have been kept up to date with emails, video calls, photographs and WhatsApp. We would definitely recommend Westlands to anybody who has to make the same difficult decision we had to.
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Review from David F (Son of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Westlands. She was very happy there, and in particular, she felt secure and safe as she was becoming more infirm. She could not have been in better hands in the time leading up to her death. I witnessed professional care and friendship. She was treated with dignity,
kindness, respect and humanity. This afforded family members certain peace of mind, and we are grateful.
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Review from Alan W (Son of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who suffered from Parkinson's disease, was looked after as a resident at Westlands for several years.
Throughout that time, I can honestly say I never had the slightest doubt that we had chosen the best home, and the best level of care possible for Mum. The staff gave Mum a personalised
care plan full of warmth and affection, and there were many occasions where we saw staff going out of their way to be helpful, friendly and caring even when, towards the end of her stay, Mum was confined to her bed and needed special care.
The building is spacious, and well equipped, with an outdoor terrace for those that are mobile.
If you are looking for a care home of the highest quality, and a happy and safe environment for your loved one ... you have found it!
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Review from Michael H (Son of Resident) published on 7 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother sadly passed away on 16 October 2016 at Westlands Retirement Home, Teignmouth.


I would like to say a big thank you to all the Staff at Westlands for the wonderful care they gave Mum during her stay there. This is an excellent Home, where each resident is treated as an individual and where

personal needs are catered for in a safe and caring environment by an excellent group of Carers and a highly respected Manager. Personal dignity is respected at all times and family atmosphere is always encouraged with family member always made welcome.


Michael H

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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.599 for Westlands Care Home is calculated as follows: ( (133 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 167 Ratings = 4.599
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westlands Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Alison

Alison Govier

Job Title: Manager Joined: 2020

Alison Govier joined Westlands as Manager in June 2020 bringing with her 15 years experience in care including 6 years in a hospital setting and 9 years in two very successful care homes in the region. Alison's qualifications include Level 4 Diploma in Health and Social Care, Level 3 Diploma in Clinical Healthcare as well as being a fully trained Phlebotomist.

Nigel

Nigel Mallinson

Job Title: Owner Joined: 2017

The Westlands owner Nigel Mallinson, is very involved in the day to day running of home. Together with the Manager Alison Govier, they make a strong management team who enjoy good relationships with residents, their families and friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westlands Care Home to verify any information. View our terms and conditions. Westlands Care Home has an Enhanced Service - more info.