Westlands Care Home

If you asked for an update even from management it was always something different to what someone else tells you, all just fabricated lies of what they think you want to hear just to shut you up. Staff hardly if ever sit and engage with residents. They are either sat chatting together or on their phones "work-related" sure!! Staff are very unhelpful and most are very rude! Absolutely awful place would not recommend!

Mum and Dad settled quite quickly into the home environment. It was a bonus them being able to do this together. Outstanding care was provided at the most crucial time, caring for mum when she passed away and later dad. The support and consideration I received at this time was also exceptional. We remain very grateful to the Westlands family.

The staff have made what could have been a difficult transition for both my father and the family, much easier and smoother than expected when becoming a resident. The staff are absolutely lovely, caring people. The home is very clean and well-maintained. My dad's room is rather dark being in the basement but we hope to change that soon. There is a minibus, that takes residents on a trip out, if they wish, once per week. My dad has been taken to clubs that he attended prior to becoming a resident, which has been fantastic! They have an activity programme Monday to Friday, it would be nice to have something at the weekend too. Dad seems to enjoy the food served and makes sure he doesn't miss out on anything that is on offer! Staff are very diligent and when my dad has been unwell, they have reacted quickly, calling an ambulance when required. The staff are really empathetic and supportive of both Dad and us as a family. They are always happy to fill us in on any developments.

Dad seems very settled. The management and staff are all very caring people. The residents and the home are all kept very clean and tidy. The staff always have time to talk to Dad, myself and my family, and nothing seems too much bother. They have a full and varied entertainment program, which keeps them all busy.

My parents have been very happy and well cared for, they try to enjoy the food and many activities. The staff are kind, caring and patient. The home is clean, safe and well-maintained. The management has been very effective at communicating with my parents and relations (including myself)

My Mother in Law spent the last six months of her life in Westlands Care Home. She was a fiercely independent 94 year old who vowed to never go into care, even after many falls. However, she adapted immediately and enjoyed the care and attention she received. They have lots of activities and encourage all to join in. Her room had a lovely view. The food is home cooked and she enjoyed a glass of wine with her lunch. The most important part is that the staff are so caring and nothing is too much trouble for them all. The home is very clean, and I have never experienced any odour in the building. The management and team are wonderful. Even after her death, the care continued in a very respectable way. If you are looking for a care home that gives you peace of mind, look no further.

Mum was a resident of Westlands for the last year of her life. She enjoyed a room with a lovely view of Shaldon Bridge. Myself and my family were always made to feel very welcome when we visited. Members of staff were always cheery, kind and considerate to Mum. Our thanks to everyone for the care they gave especially in those last difficult weeks of her life.

Westlands was Dad's home for the last six months of his 99-year life. From the outset, he and the family were made very welcome with attention to individual needs. Westlands is very well run and staffing has continuity and a high level of personal interaction. Dad had a lovely room and the whole care package represented good value for money. We selected Westlands over a number of different providers and were never disappointed with our choice. We were sorry that Dad passed away through old age just as he was beginning to be fully settled but management and staff were very supportive during this concluding phase of his life. The family would have no hesitation in recommending Westlands.

My mother was a resident for three years at Westlands Care Home in Teignmouth, ending in April 2022. She arrived from the hospital after a fall at her home and received a warm welcome, a private room and first-rate care throughout her stay. Mum's health improved during 2019, as she was eating properly and receiving attention for her diabetes. 2020 and 2021 were not a good period for the social care sector, being heavily impacted by Covid restrictions. The staff at Westlands provided exceptional and dedicated care under these circumstances and kept me informed of any change in the situation. Mother was not a very sociable person but made firm friends with some of the staff and was content in her accommodation through to the end of her life.

I have found the staff supportive of me too and can rest easy now. It’s a huge relief!

Westlands Care Home looked after my lovely mum, they are just amazing, the care and love they give to all residents are just amazing. The rooms are lovely and the food was fab. The manager and staff are just wonderful. I would highly recommend.

We had good communications prior to and during Mum's stay. I felt sure she was safe, cared for and treated as an individual.

Living up country and with Covid 19 restrictions, Westlands Care Home was chosen for my sister on location, local reputation and most importantly the CQC Report. The owner and manager are excellent. They lead a team of extremely caring staff. They provide the 24 hour care and supervision that could not be provided at home. They provide a phenomenal stimulating service making Westlands the substitute home one hopes for. My sister has Dementia and one of the features of this cruel disease is the effect it has on reasoning, personality and behaviour. Unfortunately, from being a lady with impeccable manners, she developed a loss of inhibition which affected her manner towards the staff and other residents. This was totally unacceptable as she was disrupting the atmosphere of the home. Westlands does not have a locked door policy and despite the good security, my sister found ways to leave the building with the staff in hot pursuit. Sadly she is now in a secure unit but closer to family.

What a fabulous home! My grandmother moved in the home over a bank holiday weekend and I cannot fault the home for their patience with the move being from out of the county. The owner, manager and the whole team at Westlands Care Home cannot be more professional, friendly and courteous! The birthday celebration for the grandmother turning 99 where we could attend was amazing, she thoroughly enjoyed her cake and attention. Thank you so much to Westlands for looking after and caring for her so well.

My father was a resident with Westlands from May 2019. At that time, he was very depressed and struggling with anxiety. He’d really lost his joy of life and we were very worried about him. After a very short time at Westlands, he became a changed man - his cheeky sense of humour came back and he was often found laughing and joking with all the wonderful staff. He was made to feel very secure and part of the Westlands “family” and this significantly reduced his anxiety. He enjoyed day trips out (when lockdown permitted) and really felt at home there. So much so that when he came to visit us, he couldn’t wait to get back to Westlands. He always raved about the quality and taste of the food and how lovely all the staff were. We were thrilled that, over time, they got Dad enjoying crosswords, scrabble and crafting and I have some wonderful photos of a very happy Dad during his time with Westlands. We couldn’t have asked for more and we’ll be forever grateful for all they did for Dad.

We visited Westlands and discussed our issues of trying to find a new home for our elderly mother, who had recently lost her husband and suffered from dementia. The staff were extremely helpful in understanding our concerns and provided a high level of confidence. Over the next few months, we exchanged further communications which led to my Mother taking a respite trial and then becoming a full resident for over two years. During this time, the Westlands team provided a very professional and caring service. Medication was reviewed regularly, with consultation with doctors and the amount of medication was able to be reduced drastically. The weekly afternoon activities provided regular social interaction and enjoyment. Dietary and favourite foods were accommodated regularly and provided regardless of the time of day. The very friendly, cheerful and helpful staff provided a very comfortable environment for my mother and took away our concerns. Thank you to all of the Westlands team.

My mother was a resident at Westlands from November 2018 until February 2021, when Mum sadly passed away. At all times, I found Mum's care excellent. At the time of Mum's death, she could not have had better care and attention and I would like to say a big thank you to all the staff involved in Mum's care as it was second to none. Even though during the pandemic, things have not been easy, I have been able to see Mum on various occasions and spoken to her regularly on the phone, for which I am extremely grateful. At all times I have been kept up to date on Mum's health and well being. I would not hesitate in recommending Westlands to anyone. Again a big thank you to everyone at Westlands, who are all excellent.

I run a singing group in the village across the river, and we have sung at Westlands' Christmas party every year until prevented by COVID-19. We have also gone over to sing in the summer. I was so impressed by the warmth of reception there and the recommendations from friends who had relatives living there, that we moved my mother in after my father died. My mother lived there for 3 years, passing in 2018. I have been back to visit the staff and a few residents who I got to know since.

Since the day our Mum was admitted to Westlands, we have been delighted with everything that has been provided. She was admitted 6 years ago; the care and support she has received has been excellent. All the staff are friendly, caring and sincere with the other residents and family members. Standards of care, cleanliness, food, rooms etc, are outstanding. The staff are simply wonderful – knowledgeable and professional, who have forged strong relationships with our mum, who quite simply love her – watching her face light up as a member of staff attends to her, gives us so much comfort, knowing they have her trust as they look after her needs.

With reference to any sections dealing with the interior of Westlands, due to the pandemic, my comments are confined to the period December 2019 to March 2020. Since then the interior has been refurbished and there have been some staff changes. My mother quickly settled into Westland's homely atmosphere. We are welcomed at any time by friendly, cheerful staff. My mother is being extremely well cared for and her family kept up to date on any issues she might have. All questions and concerns are promptly answered and properly dealt with. When medical attention is needed this is promptly sourced; staff have taken her to appointments. She enjoys the food, her likes are catered for including the icecreams she enjoys on group outings which she also enjoys. Staff are very good at getting a 99-year-old lady into the home's transport. They have been, and are, working extremely hard at communications, including the internet, between my mother and her four children during this stressful time.