Roundham Court

22 Cliff Road, Paignton TQ4 6DG

Roundham Court is a friendly and well-organised residential service, based within a spacious and comfortable living interior and scenic grounds ideal for the pursuit of a relaxing retirement.

All occupants receive personalised care packages, with the highly-trained team dedicated to meeting specific needs, while having a flexible and independent lifestyle supported through activity programmes and good local amenities.

Families and loved ones are made to feel welcome upon visiting and Roundham Court maintains strong community links for the long-term benefit of all involved.

Group: Devon Care Group

Person in charge: Lisa Walford (Manager)

Local Authority / Social Services: Torbay Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 60+.

Single Rooms: 33

Shared Rooms: 1

Rooms with ensuite WC: 28

Weekly Charges Guide: Personal Care Single from £550 , Personal Care Shared (per person) from £550 (These prices are only a guideline, please contact Roundham Court to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Roundham Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Roundham Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Roundham Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.589 for Roundham Court is calculated as follows: ( (124 Excellents x 5) + (26 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 168 Ratings = 4.589

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Roundham Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Roundham Court has a Review Score of 9.6 (9.589) from 14 Reviews


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Roundham Court?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Roundham Court

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Niece of Resident/Service User
    1
  • Private Carer of Resident/Service User
    1
  • Resident / Service User
    1
  • more

The kindness, help and support Mum has received from her first day has been excellent. Nothing is too much trouble, everyone is so friendly and genuine. The building is lovely, lots of room and comfort, plenty of spaces to have privacy for smaller groups to relax and a terrific lounge. I know the entertainment is good, the food is high quality. Most important of all - the very high standard of care. We are so very pleased and fortunate to have Mum in Roundham Court. A huge thanks to everyone.

How likely would you be to recommend Roundham Court? Extremely Likely

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Average Rating:   4.9 out of 5

The kindness and caring attitude of staff and management have really helped to make a difficult situation manageable. I would not hesitate to recommend Roundham Court to anyone who needs a loved one cared for.

How likely would you be to recommend Roundham Court? Extremely Likely

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Average Rating:   4.8 out of 5

We are carers (15yrs). In order to give us time to "do our own thing", I looked around for 2 days a week respite for my 102-year-old lady resident. Having tried 3 places which advertise locally I was dismayed at the "care packages" offered. I then contacted the manageress at the above and was very impressed by her, the friendly informal ambience, excellent food and general homely feeling. My lady loves going there and had her birthday party with friends there in April.

How likely would you be to recommend Roundham Court? Extremely Likely

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Average Rating:   5 out of 5

As soon as we entered Roundham Court I knew it would be the perfect home for my aunt. She appreciates the friendliness of the staff and residents, the food, the cleanliness, her nicely furnished bedroom and the beautiful views across the bay. In fact, she sometimes feels as if she is on holiday. When we go to visit, it is good to see familiar faces amongst the staff - a sure sign of a happy team and a good manager. The team recently put on a lovely birthday celebration.

How likely would you be to recommend Roundham Court? Extremely Likely

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Average Rating:   4.9 out of 5

Very pleased with the way that Roundham Court is run. All the staff are so friendly and know exactly where your relatives are when you walk in the door.
Nice outlook from the rooms over the sea right across the bay to Torquay and Brixham. Medical attention is also very good if anyone is in need.
A big thank you to all.

How likely would you be to recommend Roundham Court? Extremely Likely

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Average Rating:   4.7 out of 5

Nikki Rogers, Director at Roundham Court responded to this review on 15 Aug 2017:

We are very pleased to hear that you find the home to be well run and the staff friendly and caring.

Very good.

Fire safety windows cannot be opened if there is a fire.

How likely would you be to recommend Roundham Court? Likely

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Average Rating:   3.8 out of 5

Nikki Rogers, Director at Roundham Court responded to this review on 11 Aug 2017:

Please be advised that all of our window locks comply with health and safety and fire regulations and can be overridden in an emergency.

As a family, we are very pleased with all the love and care Mum receives here. She is well looked after and has improved in so many ways 0 confidence in her mobility etc.

How likely would you be to recommend Roundham Court? Extremely Likely

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Average Rating:   5 out of 5

I cannot fault the home or the staff, their dedication in what are sometimes difficult circumstances has to be seen to be appreciated.

How likely would you be to recommend Roundham Court? Extremely Likely

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Average Rating:   5 out of 5

The care home is excellent in every way. The staff are friendly, professional and incredibly approachable. My mother has been in their care for two and a half years and is now suffering from the last stages of Alzheimer's. The more extensive her needs become the more care and compassion she is given. The management is always on hand and has a walk in system so you can discuss any fears with a sympathetic and knowledgeable person.

How likely would you be to recommend Roundham Court? Extremely Likely

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Average Rating:   4.8 out of 5

I went to Roundham Court for 3 weeks. Everybody was wonderful.

How likely would you be to recommend Roundham Court? Extremely Likely

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Average Rating:   5 out of 5

I moved my mother here and it was seamless and simple. The staff were very friendly and efficient.

How likely would you be to recommend Roundham Court? Likely

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Average Rating:   4.3 out of 5

Our mother spent the last two year of her life at Roundham Court. She had dementia and various health and mobility issues. We looked at a number of care home before finding Roundham Court and were extremely happy with our choice. The quality of care that mum received was exceptional on all accounts.
The staff without exception were friendly, patient and caring. They were very sensitive to mum's needs, both physical and emotional and also to our needs as family members, especially during mum's last days. We are very grateful.

How likely would you be to recommend Roundham Court? Extremely Likely

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Average Rating:   4.8 out of 5

My Father was resident for 6 years. There were aspects I had concerns about. Rather than addressing these concerns my father was given notice to move.
Since moving him he has blossomed which indicates to us, as a family, that our concerns were valid.

How likely would you be to recommend Roundham Court? Unlikely

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Average Rating:   2.5 out of 5

Roundham Court has been a good find, I cannot fault the staff or the care offered, often in challenging circumstances. All the time staff have been friendly and helpful.

How likely would you be to recommend Roundham Court? Extremely Likely

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Average Rating:   4.8 out of 5

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