St Denis Lodge

Salisbury Road, Shaftesbury SP7 8BS
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9.9 36 Reviews
  • St Denis Lodge, Shaftesbury
St Denis Lodge in Shaftesbury offers residential care in a spacious and elegant Georgian house.

Staff care for older people who are no longer able to cope safely or who have become lonely in their own home environment.

The care home offers a warm and welcoming atmosphere and residents are encouraged to be as independent as possible.

Their spacious, en-suite rooms are bright and airy with plenty of sunlight and lovely countryside views.

There are beautiful gardens full of colour around St Denis Lodge and for many, being outside in the grounds or sitting under the pergola with afternoon tea or a book is a very special part of life at St Denis Lodge.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 21 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • St Denis Lodge Residential Home Ltd

Person in charge

  • Victoria Elesmore (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (21)

St Denis Lodge Reviews (36)

9.9

St Denis Lodge has a Review Score of 9.9 (9.864) out of 10, based on 10 reviews in the last 2 years.
Over all time St Denis Lodge has 36 reviews.

Overall Experience
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Date Published
  • 36
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Reviewer Connection to St Denis Lodge
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Total of 36, showing 21-36
Review from M P (Resident) assisted by family/friend published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always enjoyed my stays in St Denis Lodge. I have been there for respite several times and also often go for daycare. They are friendly and I am looked after well.
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Review from L K (Daughter of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father comes to St Denis so I and my husband can have time without Dad for the holidays and on social events. He is very well looked after and enjoys his stays.
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Review from D R (Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
These people are lovely.
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Review from P S (Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
General review of experience is standard.
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Review from Colin B (Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have previously said when asked my opinion recently "If the country was run as efficiently as St Denis Lodge we would not need to consider a general election."
I think St Denis is a first-class example of how a care home should be run.
Outstanding first-class staff (The most important) Nothing is
too much trouble.
A most attractive establishment. Super house; lovely garden.
Efficient cooks/chefs delivering lovely food. Breakfast and supper trays. Tasty lunches.
If you have to go to a care home, St Denis is where to go.
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Review from Ursula P (Resident) assisted by family/friend published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very well looked after. My laundry is done for me. On the whole, the food is very good. Staff are always willing to help if I need. There are a number of games and activities for me to join in with.
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Review from Jacqueline R (Daughter of Resident) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother has received since being in the home for just over two years has been very good - lovely staff.
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Review from Anthea S (Niece of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has resided in St Denis Lodge for over 7 years. During that time she has been treated with the utmost dignity, respect and compassion, even when she became "difficult" with dementia.
Although now bedridden and often asleep, she is always kept very clean and included in activities when awake.
Staff
are always on hand when needed.
Special occasions are celebrated with families invited eg birthdays, Royal Wedding, Christmas, Easter etc and I note that the other residents seem happy and contented.
I have never had cause to worry about her care or safety.
I cannot comment on the other rooms apart from the communal areas which are always well kept and welcoming.
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Review from G D (Son of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother moved to St Denis 10 days ago from the local hospital to aid her next stage of recovery - she has progressed faster here, particularly down to the staff who are extremely helpful, attentive and very conscientious.
Superb all round.
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Review from Susan S (Daughter of Resident) published on 14 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We knew this was the home for my mother as soon as we stepped through the door. The owner made us feel at home straight away and all the staff are so friendly and so helpful. My mother loves it and they love her, so that makes everybody happy and we know that she is safe in their hands.
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Review from C W (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The warm and welcoming atmosphere.
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Review from Graeme S (Son of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Denis Lodge is a well run and friendly home, with resident's health and welfare at the forefront of the owner's minds. The staff are professional and caring and nothing is too much trouble. My mother is extremely happy living here.
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Review from Jan E (Friend of Resident) published on 14 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank all the staff enough for the professional and kind care they offer.
The care extended to a dear, elderly friend for the last 18 months exceeded expectations and I would not hesitate to recommend St Denis Lodge to others.
Thank you.
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Review from Peter K (Son of Resident) published on 12 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Denis Lodge was clearly the best choice for my mother from the initial research I had done but has surpassed all my expectations since she moved in. The staff are unfailingly kind, caring & responsive to my mother's needs. She is treated with respect, dignity, smiles & love, as are all the residents.
The accommodation is excellent, spacious & comfortable in rooms & public areas. The food is of very good quality, interesting, varied & adjusted to needs. There are many daily activities provided by specialist staff adding to a wonderful sense of community (& fun!). There are also frequent exercise classes & entertainers from outside providers; such an important part of maintaining the health & well being of residents. The management are friendly & helpful.


In summary: although my mother is understandably becoming more frail and forgetful, in many ways she is much healthier, physically and mentally, and certainly happier than she was in her own home. Thank you St Denis.

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Review from Susanne P (Daughter of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my mother for almost 2 years. On arrival, I am always greeted with a friendly face and offered refreshments. My mother's wellbeing has improved 100% since being there. She is very well cared for and her eating has improved. Her bedroom is large and kept very tidy. Having eaten there
on a few occasions the food is of a high standard. All staff are very dedicated and nothing seems too much trouble for them.
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Review from Michael B (Son of Resident) published on 30 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting my mother at St Denis Lodge for 11 months, and throughout that time I have always been impressed. The staff are always cheerful and helpful, they have a real rapport and interaction with the residents. My mother has been well looked with the right level of mental stimulation and
physical exercise, and her general wellbeing has notably improved during her time at St Denis.
The management team are hands-on, involved with activities and daily routine, and know all their residents. They have been supportive and helpful to the whole family and we are confident that St Denis provides the right level of care and attention. We are pleased that we chose this care home, it has met all our expectations.
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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for St Denis Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for St Denis Lodge is calculated as follows: ( (102 Excellents x 5) + (16 Goods x 4) ) ÷ 118 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Denis Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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