Marchfield House, Ferndown, Dorset
Marchfield House, Ferndown, Dorset
Marchfield House, Ferndown, Dorset

Marchfield House, in Ferndown, provides a caring and safe environment that is staffed by a skilled care team. Professionals welcome older people's care needs and are also experienced in the challenges of mental health and dementia.

The personal preferences of each resident are taken on board throughout all care plans, which are tailored to suit the individual and can include special dietary requirements.

The home's philosophy is to combine effective care with an interesting lifestyle, which includes many in-house entertainments and a team who have their training and development invested in.

Owner: Southey Care Ltd

Person in charge: Sharon Halifax (Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 26

Rooms with ensuite WC: 17

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

We are located Near Ferndown High Street

Visiting:

Marchfield House operates an open door policy with regards to visiting hours.
It is normally advised to avoid busy times such as meal times.
The hours between 10am and 4pm are best to be able to speak to the manager. Or feel free to make an appointment.

Parking:

On site

Latest Care Quality Commission* Report on Marchfield House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

4.8 Marchfield House has a Review Score of 4.8 (4.819)

The Review Score of 4.8 (maximum of 10) for Marchfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Marchfield House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.819 for Marchfield House is calculated as follows: ( (60 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 0 Points relating to the number of positive Reviews for Marchfield House is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = 0

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 0 Reviews ÷ 5.2 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Marchfield House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Marchfield House

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Our family have always greatly appreciated the wonderful care that Marchfield House has given to my grandmother. She was extremely well looked after and we know she enjoyed her time there. Granny recently passed away but the family have fond memories of her at Marchfield House and we feel she was in safe hands and that her needs were being met. Staff often going above and beyond their call of duty to assist her in daily care activities. I know she enjoyed the food as she was a lover of all things home made and I must admit I always timed my visits for afternoon tea and cakes as they were especially good. Our family has nothing but the highest praise for all at Marchfield House.

How likely would you be to recommend Marchfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I found the overall standard and support given to my mother- in- law excellent. The staff couldn't do enough for her. The food was lovely as well as the facilities. She had a great room with an en suite and it was clean and tidy. Each day there were activities for her to take part in if she wanted to but it was always her choice. The manager was very nice and was always there to explain things to us and kept us informed about everything to do with mums care.

How likely would you be to recommend Marchfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has lived here for the last six months, he settled well due to the time and reassurance given to him by the staff and management. The home is always welcoming and extremely clean. Everyone treats my father as if he is theirs as well. I have seen his confidence and well being increase ten-fold.

How likely would you be to recommend Marchfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister needs specialised care due to her level of dementia. The staff are kind and caring, they understand her daily struggle with communication and her frustrations. I cannot thank her carers enough for their support, especially in her last few days.

How likely would you be to recommend Marchfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at the home were always very warm and welcoming, discussing issues relating to my mother at all times. They treated her with kindness and dignity at all times, and provided her with the care that suited her needs at all times. Because of her dementia she could be quiet difficult to deal with but they always managed to achieve everything with kindness and humour that left her smiling.

How likely would you be to recommend Marchfield House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My aunt went into Marchfield house for respite, enjoyed it so much she decided to stay, since her memory and cognition has deteriorated it is nice to know she is being cared for in a respectful and dignified manner by staff who appear to know the true meaning of person centred. My family and I are always made to feel welcome and tea/coffee is always flowing.

How likely would you be to recommend Marchfield House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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