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8.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Southey Care Ltd
Southey Care (Dorset) Ltd is a care home provider in the South West of England.

The care group operates Clarence House care home in Dorset.

Trained care staff support residents with a wide range of needs including personal care and dementia care.

The care home group provides nursing for adults aged 65+.

Southey Care Ltd Locations (2)

 - Browse 2 Care Homes owned by Southey Care Ltd
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Clarence House
6 Dudsbury Crescent, Ferndown BH22 8JF 
9.2 39 reviews
Clarence House, Ferndown, Dorset
"Me, my daughter and my Nan had a lovely afternoon playing musical bingo. Sarah is a great host. The staff all make us welcome on every…"   Read all 39 reviews
  • from £1,250 / week
  • 29 Rooms
Location Type Care Home

Clarence House is a family run care home with 26 bedrooms, which serves Dorset and surrounding areas. As a care home provider they are registered with the Care Quality Commission and Dorset Local ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Marchfield House
434 Ringwood Road, Ferndown BH22 9AY 
8.1 18 reviews
Marchfield House, Ferndown, Dorset
"Amazing staff, always willing to go the extra mile to help, beautifully clean rooms and communal areas. I have always felt part of a bigger…"   Read all 18 reviews
  • from £1,500 / week
  • 28 Rooms
Location Type Care Home

Marchfield House, in Ferndown, provides specialist care for older people with dementia in a safe and caring environment and is staffed by a skilled care team. The personal preferences of each ... Read more

Older Person Care Permanent Care
  • Dementia Residential Care
  • Mental Health Care

Southey Care Ltd Reviews (57)

8.7

Southey Care Ltd has a Group Review Score of 8.7 (8.681) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Southey Care Ltd must have a Review Score.

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Review of

Clarence House

from K J (Granddaughter of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Me, my daughter and my Nan had a lovely afternoon playing musical bingo. Sarah is a great host. The staff all make us welcome on every visit. My Nan looks settled and enjoys sitting in the lounge area participating in the games and is happy to watch as well. I always feel welcomed and staff will go
out of their way to assist.
Reply from Registered Manager, Manager at Clarence HouseThank you so much for your lovely feedback - It is always a pleasure to have family visit us and spend time. I appreciate you recognise all that we do to ensure loved ones are cared for.
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Review of

Clarence House

from Rosemary R (Wife of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Clarence House a very friendly home. The staff always welcome visitors with tea and biscuits. The gardens are lovely with nice chairs outside.
Reply from Neil, Registered Home Manager at Clarence HouseThank you so much for taking the time to review our home, we value the input from loved ones. We strive to continually improve our surrounding's to make it feel homely and inviting.
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Review of

Clarence House

from Alison W (Daughter of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been at this care home for just over 2 years. i visit him every week and have seen a massive improvement in the home in the last couple of months. Communication has improved and I am given an update on my dad's condition each time I visit. The staff are very friendly and I am always offered
a drink when I arrive. There is always a friendly atmosphere and lots of activities available for the residents to take part in (if they are able to or want to). My dad's room is always clean and he is fed well. He is also given the opportunity to go outside if the weather is good which I find really helps my dad as he loves listening to the birds singing.
Reply from Neil, Registered Home Manager at Clarence HouseThank you so much for your review - we always appreciate feedback as this is valuable for us to continually improve our home, and ensure we are offering the best person centred care. It is a pleasure to have your dad stay with us and for you to entrust us to meet his care needs.
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Review of

Clarence House

from F C (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is well looked after in this home. Excellent activities meals cleanliness. Good understanding of his complex needs.
Reply from Registered Manager, Manager at Clarence HouseThank you so much for your feedback - This is always appreciated from family who have been with us for a while. It is a pleasure to have your father stay with us.
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Review of

Clarence House

from Lindsay C (Daughter of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved here in Jan 25, the home feels welcoming. Staff are lovely, friendly and caring. My dad has his own routine tailored to him and takes part in a lovely selection of activities. His room is bright with ensuite and is always kept clean. His meals are varied with plenty of options ifhes having
a 'not eating day'. I was apprehensive as we had tried 2 other homes but this is the best one I would recommend and wait for a placement for he's happy here.
Reply from Neil, Registered Home Manager at Clarence HouseThank you so much for your feedback - It is always so nice to hear from loved ones, especially when they are new to Clarence House. The team and i will continue to strive to deliver person centred care. It is a pleasure having your dad stay with us.
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Review of

Clarence House

from Tanya C (Daughter of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finding the right care home for my mum was a very difficult journey, but this home has been a Godsend for mum. What sets it apart is the genuine 'small family feel' that you don't get in larger facilities. Every single member of the team from the management and the dedicated carers to the cooks, cleaners,
laundry and maintenance are exceptionally kind and attentive It is clear they don't just see this as a job, they truly care. Activities also are deeply personal and tailored to the residnt's interests. I cannot recommend this home highly enough.
Reply from Neil, Registered Manager at Clarence HouseThank you so much for taking the time to give us a review - We truly do believe in putting the person in the centre of everything we do and include every member of the team in your loved ones care. It is a pleasure to have your mum stay will us, thank you once again for entrusting us with her care.
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Review of

Clarence House

from Janet R (Wife of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Clarenece House for just over 4 years. I feel at ease knowing he is really well looked after, fed well & kept clean. His room is always very clean.
Reply from Neil, Registered Manager at Clarence HouseThank you for your review - We strive to ensure we are delivering person centred care, tailored to suit your loved ones needs. It is a please to have PR with us and again thank you for entrusting us with his care
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Review of

Clarence House

from B W (Wife of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean. Always feel welcomed when we arrive. Staff are friendly and always seem happy. My husband seems very happy and likes his team. I'm pleased with activities as they get stimulation which helps them.
Reply from Neil, Registered Manager at Clarence HouseThank you for your review - it is always nice to hear feedback from loved ones, especially when they are new to Clarence House. It is a please to have DW with us and thank you again for entrusting us with his care.
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Review of

Marchfield House

from Jacquie T (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is amazing, my dad is thoroughly spoilt here, he loves it and they love him. could not ask for a better place than this. they are able to meet his needs and he is always happy here and when I take him out for the day he is happy to return.
Reply from Amanda Gardiner, Owner at Marchfield HouseThank you so much for your wonderful review. We are delighted to hear that your dad feels happy, supported, and truly at home with us. It means a great deal to our whole team to know he feels well cared for and enjoys returning after days out. We feel very lucky to be part of his life, and your kind words are greatly appreciated. Thank you for taking the time to share your experience.
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Review of

Marchfield House

from J E (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff, always willing to go the extra mile to help, beautifully clean rooms and communal areas. I have always felt part of a bigger family when visiting, my mum is happy and settled. Just great.
Reply from Amanda Gardiner, Owner at Marchfield HouseThank you so much for your wonderful review. Were delighted to hear that you feel welcomed and part of our extended family when visiting. Our team works hard to create a warm, supportive environment, so knowing that this has made a positive difference to you and your mum means a great deal to us. Were also pleased that youve noticed the cleanliness of our rooms and communal areas, as maintaining a high standard is very important to us.

Thank you again for your kind words and for taking the time to share your experience.
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Review of

Clarence House

from M S (Son of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Clarence House to almost two years. It was no longer safe for him to live at home, due to the risk of him wondering off alone, and his worsening dementia.
We've always felt he's both safe and well looked after at Clarence House, and for his individual needs, this care home has
been in many ways ideal.
Whilst they run activities throughout the day and week, including external acts such as singers, unfortunately over time his interest has waned. But that's no fault of the staff. Purely his dementia worsening.
It's not a large home, with around 24 rooms. So staff always seem able to help when needed.
The home has recently had a change of management. What was very much appreciated was the manager calling to introduce himself, prior to me meeting in person.
Reply from Neil Hardy, Manager at Clarence HouseThank you very much for your review. We strive to ensure our care is delivered in a person centred way, even when the person can no-longer tell us what they want /need. Family like yourself, play a key role and should always be communicated with, hopefully this will now continue.
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Review of

Marchfield House

from S R (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
In general, the staff are very friendly, although not that easy to connect with. If I find them hard to communicate with then I am sure the residents must.
I am disappointed with the standard of food, and the residents seem to get fed a lot of biscuits to keep them occupied.
My dad's keep is poor,
and never seems to be wearing many of his own clothes, especially anything on his feet.
Communication is poor.
Reply from Amanda Gardiner, Owner at Marchfield HouseThank you for taking the time to leave a review. We take all feedback seriously, though we are disappointed to read these concerns publicly as they have not been raised with management directly. Please could you contact the management team so we can discuss these matters in detail, review your father's care plan, and ensure that both he and you feel properly supported. Your comments about food quality and the use of snacks will also be reviewed. Residents with dementia can require frequent small snacks for comfort and nutritional stability, and this is never used to replace proper, balanced meals. Regarding your father's clothing and personal care: this is something we monitor daily, so we are concerned to hear that you feel his appearance has been poor. If items have gone missing or he has not been dressed appropriately, we need to look into this immediately. Without having been made aware earlier, we have not had the opportunity to investigate or put corrective action in place.
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Review of

Clarence House

from Nicola W (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing but high praise for all the care and compassion that has been shown to dad. Always made welcome and nothing has too much trouble. Looking forward to Christmas and the celebrations. Nothing but praise.
Reply from Amanda Gardiner, Owner at Clarence House"Thank you so much for your kind and heartfelt words. I will pass this on to the team. We are truly honored to care for your dad and to have him as part of our community. It means a lot to know that our efforts are appreciated. We are all looking forward to the Christmas celebrations and making it a special time for everyone. Please do not hesitate to reach out if there is anything we can do to support you or your family."
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Review of

Clarence House

from K C (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I never thought Id have to be in such a situation where I regretted ever letting my mum go into this poorly managed home this home is about money not about the residents care. They are not allowed to freely go in and out of the secure garden there are no ensuite rooms my mum gets taken up the hallway
in a lift to a bathroom upstairs which distresses her I witnessed spills in the lounge being left for over an hour whilst staff sat chatting, my mums bed sheets were left for days soaked in infection stains. Dirty clothes left in her wardrobe for weeks her feet were bleeding where they were so dry told she had been showered regularly when she hadn't told she hadn't gained weight when it came out she had, food is full of sugar no fruit ever seen. I raised a safeguarding concern they gave my mum notice then subsequently apologised to me for our experience admitted that the home wasn't managed appropriately then 4 months later retracted notice as we secured a new home for mum we are so upset.
Reply from Sharon Halifax, Interim Manager at Clarence HouseWe are sorry to read your comments, though we do not recognise the situation as described. We take all feedback seriously and always encourage families to raise any concerns directly with our management team so that we can address them promptly and appropriately. Our priority remains the wellbeing and dignity of all residents, and we are proud of the high standards of care we provide. If you would like to discuss this further, please contact us directly.

Kind regards,

Sharon Halifax
Interim Manager
Clarence House
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Review of

Marchfield House

from Catherine W (Wife of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the way that Michael is being looked after. He receives lots of attention and always looks clean and well cared for and when I visit Michael I am always made welcome and feel very comfortable.
Reply from Amanda Gardiner, Owner at Marchfield HouseThank you so much for your kind words. I will pass this on to the team. We are very pleased to hear that you feel comfortable when you visit Michael and that you are happy with the care he is receiving. Our team is committed to providing him with the attention and support he needs, ensuring he feels well cared for every day. Please always feel welcome to reach out if you have any questions or if there is anything more we can do to support both you and Michael."
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Review of

Marchfield House

from Chris T (Son of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot commend the management and staff enough regarding the high level of care, attention to detail and support shown to my mother over the period of months that she was looked after at Marchfield House.
The care and respect shown by the staff in general was greatly appreciated. Thank you all.
Reply from Mrs Amanda Gardiner, Owner at Marchfield HouseThank you so much for your kind words and for taking the time to review the home. We greatly appreciate your feedback so that we are able to continue to offer the best service possible. I will pass this on to the staff. We are so pleased that you and your family felt supported during this time.
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Review of

Marchfield House

from Beverley N (Daughter of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to say an individual thank you to every member of the Marchfield team, who without exception have done an amazing job of looking after Mum for the last six & a half years.
I would also like to say thank you for all the teams' support & care for me and my sister for the 5 & a half days
we stayed with Mum to see her on her journey. They were really lovely.
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Review of

Clarence House

from Colin C (Son of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing to thank the manager and their team at Clarence House rest home. From the moment we contacted them, they supplied all of the information we needed and much more for my father's stay. On the day he moved in, the team were relaxed and did everything to help. The bedroom was spacious and well-appointed.
Unfortunately, his stay was short but the staff kept us well informed daily and we were allowed to visit at all hours of the day and night. There was always a smile and a cup of tea to keep us going plus many biscuits. The day my dad passed away was a Saturday. Despite not being on duty, a particular member of staff made a special trip to meet us, to make the process smoother, which we appreciated greatly. Clarence House went above and beyond our expectations and we are so glad that we chose this home. On behalf of our family, we thank you for everything.
Reply from Amanda Gardiner, Owner at Clarence HouseThank you so much for your kind words and for taking the time to review the Home. We greatly appreciate all feedback so that we are able to offer the best service possible. Although your father was with us for only a short time, we were privileged to be able to have the opportunity to care for him before his passing. We are so pleased that you and your family felt supported through this time.
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Review of

Marchfield House

from Lisa H (Daughter of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident for over three years and in all that time I have felt he has been treated with care, dignity and love. All the carers are exceptionally hard-working and I get the impression that for all of them this is not just a job for them, they genuinely care for all of the residents.
As for most relatives, the decision for a loved one to go into a care home is not an easy one to accept, however with Marchfield House they have made the experience an easier one for all of the family. Knowing how well looked after my dad is really helps the situation for all.
Reply from Sharon Halifax, Manager at Marchfield HouseThank you for your great review, we pride ourselves on giving the best care possible and look at this as the resident's home we are working in.
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Review of

Marchfield House

from Heather S (Wife of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very professional, dedicated, caring, friendly and helpful. The managemant are brilliant and take on duties over and above their rolls. I am extremely confident regarding the care my husband is getting.
Reply from Sharon Halifax, Manager at Marchfield HouseThank you for your kind words, all our residents are important to us and we like to think they are always happy within our home. We all find it our pleasure to care for them and working in their home environment.
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Awards / Recognitions (0)

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Frequently Asked Questions about Southey Care Ltd

Costs for care homes owned by Southey Care Ltd

Average costs per week for care homes owned by Southey Care Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Southey Care Ltd, based on 2 out of 2 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,250
Residential Dementia Care £1,400
All Care Types £1,375
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Southey Care Ltd own?

Southey Care Ltd own 2 Care Homes.

Which Southey Care Ltd Care Homes have the highest review score?

Clarence House & Marchfield House have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southey Care Ltd to verify any information. View our terms and conditions. Southey Care Ltd has an Enhanced Service – more info.