Care Homes Owned by Southey Care Ltd

All management and staff were excellent and compassionate, nothing was too much trouble and we knew Mum was in very good hands and could deal with her complex needs. Their communication was excellent keeping us informed of her progress and setbacks, Clarence House is run and managed at all levels by healthcare angels in our personal opinion and would not hesitate recommending to anyone which was endorsed by other visitors we spoke to while visiting in the communal areas.

Me, my daughter and my Nan had a lovely afternoon playing musical bingo. Sarah is a great host. The staff all make us welcome on every visit. My Nan looks settled and enjoys sitting in the lounge area participating in the games and is happy to watch as well. I always feel welcomed and staff will go out of their way to assist.

I find Clarence House a very friendly home. The staff always welcome visitors with tea and biscuits. The gardens are lovely with nice chairs outside.

My dad has been at this care home for just over 2 years. i visit him every week and have seen a massive improvement in the home in the last couple of months. Communication has improved and I am given an update on my dad's condition each time I visit. The staff are very friendly and I am always offered a drink when I arrive. There is always a friendly atmosphere and lots of activities available for the residents to take part in (if they are able to or want to). My dad's room is always clean and he is fed well. He is also given the opportunity to go outside if the weather is good which I find really helps my dad as he loves listening to the birds singing.

My father is well looked after in this home. Excellent activities meals cleanliness. Good understanding of his complex needs.

My dad moved here in Jan 25, the home feels welcoming. Staff are lovely, friendly and caring. My dad has his own routine tailored to him and takes part in a lovely selection of activities. His room is bright with ensuite and is always kept clean. His meals are varied with plenty of options ifhes having a 'not eating day'. I was apprehensive as we had tried 2 other homes but this is the best one I would recommend and wait for a placement for he's happy here.

Finding the right care home for my mum was a very difficult journey, but this home has been a Godsend for mum. What sets it apart is the genuine 'small family feel' that you don't get in larger facilities. Every single member of the team from the management and the dedicated carers to the cooks, cleaners, laundry and maintenance are exceptionally kind and attentive It is clear they don't just see this as a job, they truly care. Activities also are deeply personal and tailored to the residnt's interests. I cannot recommend this home highly enough.

My husband has been at Clarenece House for just over 4 years. I feel at ease knowing he is really well looked after, fed well & kept clean. His room is always very clean.

Very clean. Always feel welcomed when we arrive. Staff are friendly and always seem happy. My husband seems very happy and likes his team. I'm pleased with activities as they get stimulation which helps them.

This home is amazing, my dad is thoroughly spoilt here, he loves it and they love him. could not ask for a better place than this. they are able to meet his needs and he is always happy here and when I take him out for the day he is happy to return.

Amazing staff, always willing to go the extra mile to help, beautifully clean rooms and communal areas. I have always felt part of a bigger family when visiting, my mum is happy and settled. Just great.

The home has recently had a change of management. What was very much appreciated was the manager calling to introduce himself, prior to me meeting in person.

Communication is poor.

Nothing but high praise for all the care and compassion that has been shown to dad. Always made welcome and nothing has too much trouble. Looking forward to Christmas and the celebrations. Nothing but praise.

I never thought Id have to be in such a situation where I regretted ever letting my mum go into this poorly managed home this home is about money not about the residents care. They are not allowed to freely go in and out of the secure garden there are no ensuite rooms my mum gets taken up the hallway in a lift to a bathroom upstairs which distresses her I witnessed spills in the lounge being left for over an hour whilst staff sat chatting, my mums bed sheets were left for days soaked in infection stains. Dirty clothes left in her wardrobe for weeks her feet were bleeding where they were so dry told she had been showered regularly when she hadn't told she hadn't gained weight when it came out she had, food is full of sugar no fruit ever seen. I raised a safeguarding concern they gave my mum notice then subsequently apologised to me for our experience admitted that the home wasn't managed appropriately then 4 months later retracted notice as we secured a new home for mum we are so upset.

I am happy with the way that Michael is being looked after. He receives lots of attention and always looks clean and well cared for and when I visit Michael I am always made welcome and feel very comfortable.

The care and respect shown by the staff in general was greatly appreciated. Thank you all.

I would also like to say thank you for all the teams' support & care for me and my sister for the 5 & a half days we stayed with Mum to see her on her journey. They were really lovely.

I am writing to thank the manager and their team at Clarence House rest home. From the moment we contacted them, they supplied all of the information we needed and much more for my father's stay. On the day he moved in, the team were relaxed and did everything to help. The bedroom was spacious and well-appointed. Unfortunately, his stay was short but the staff kept us well informed daily and we were allowed to visit at all hours of the day and night. There was always a smile and a cup of tea to keep us going plus many biscuits. The day my dad passed away was a Saturday. Despite not being on duty, a particular member of staff made a special trip to meet us, to make the process smoother, which we appreciated greatly. Clarence House went above and beyond our expectations and we are so glad that we chose this home. On behalf of our family, we thank you for everything.

My father has been a resident for over three years and in all that time I have felt he has been treated with care, dignity and love. All the carers are exceptionally hard-working and I get the impression that for all of them this is not just a job for them, they genuinely care for all of the residents. As for most relatives, the decision for a loved one to go into a care home is not an easy one to accept, however with Marchfield House they have made the experience an easier one for all of the family. Knowing how well looked after my dad is really helps the situation for all.