Southey Care Ltd in Dorset | 2 Care Homes

Review of
Marchfield House
from Jacquie T (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

This home is amazing, my dad is thoroughly spoilt here, he loves it and they love him. could not ask for a better place than this. they are able to meet his needs and he is always happy here and when I take him out for the day he is happy to return.

Reply from Amanda Gardiner, Owner at Marchfield HouseThank you so much for your wonderful review. We are delighted to hear that your dad feels happy, supported, and truly at home with us. It means a great deal to our whole team to know he feels well cared for and enjoys returning after days out. We feel very lucky to be part of his life, and your kind words are greatly appreciated. Thank you for taking the time to share your experience.

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Review of
Marchfield House
from J E (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Amazing staff, always willing to go the extra mile to help, beautifully clean rooms and communal areas. I have always felt part of a bigger family when visiting, my mum is happy and settled. Just great.

Reply from Amanda Gardiner, Owner at Marchfield HouseThank you so much for your wonderful review. Were delighted to hear that you feel welcomed and part of our extended family when visiting. Our team works hard to create a warm, supportive environment, so knowing that this has made a positive difference to you and your mum means a great deal to us. Were also pleased that youve noticed the cleanliness of our rooms and communal areas, as maintaining a high standard is very important to us.

Thank you again for your kind words and for taking the time to share your experience.

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Review of
Clarence House
from M S (Son of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My father has been at Clarence House to almost two years. It was no longer safe for him to live at home, due to the risk of him wondering off alone, and his worsening dementia.
We've always felt he's both safe and well looked after at Clarence House, and for his individual needs, this care home has

been in many ways ideal.
Whilst they run activities throughout the day and week, including external acts such as singers, unfortunately over time his interest has waned. But that's no fault of the staff. Purely his dementia worsening.
It's not a large home, with around 24 rooms. So staff always seem able to help when needed.
The home has recently had a change of management. What was very much appreciated was the manager calling to introduce himself, prior to me meeting in person.

Reply from Neil Hardy, Manager at Clarence HouseThank you very much for your review. We strive to ensure our care is delivered in a person centred way, even when the person can no-longer tell us what they want /need. Family like yourself, play a key role and should always be communicated with, hopefully this will now continue.

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Review of
Marchfield House
from S R (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

In general, the staff are very friendly, although not that easy to connect with. If I find them hard to communicate with then I am sure the residents must.
I am disappointed with the standard of food, and the residents seem to get fed a lot of biscuits to keep them occupied.
My dad's keep is poor,

and never seems to be wearing many of his own clothes, especially anything on his feet.
Communication is poor.

Reply from Amanda Gardiner, Owner at Marchfield HouseThank you for taking the time to leave a review. We take all feedback seriously, though we are disappointed to read these concerns publicly as they have not been raised with management directly. Please could you contact the management team so we can discuss these matters in detail, review your father's care plan, and ensure that both he and you feel properly supported. Your comments about food quality and the use of snacks will also be reviewed. Residents with dementia can require frequent small snacks for comfort and nutritional stability, and this is never used to replace proper, balanced meals. Regarding your father's clothing and personal care: this is something we monitor daily, so we are concerned to hear that you feel his appearance has been poor. If items have gone missing or he has not been dressed appropriately, we need to look into this immediately. Without having been made aware earlier, we have not had the opportunity to investigate or put corrective action in place.

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Review of
Clarence House
from Nicola W (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

Nothing but high praise for all the care and compassion that has been shown to dad. Always made welcome and nothing has too much trouble. Looking forward to Christmas and the celebrations. Nothing but praise.

Reply from Amanda Gardiner, Owner at Clarence House"Thank you so much for your kind and heartfelt words. I will pass this on to the team. We are truly honored to care for your dad and to have him as part of our community. It means a lot to know that our efforts are appreciated. We are all looking forward to the Christmas celebrations and making it a special time for everyone. Please do not hesitate to reach out if there is anything we can do to support you or your family."

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Review of
Clarence House
from K C (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

I never thought Id have to be in such a situation where I regretted ever letting my mum go into this poorly managed home this home is about money not about the residents care. They are not allowed to freely go in and out of the secure garden there are no ensuite rooms my mum gets taken up the hallway

in a lift to a bathroom upstairs which distresses her I witnessed spills in the lounge being left for over an hour whilst staff sat chatting, my mums bed sheets were left for days soaked in infection stains. Dirty clothes left in her wardrobe for weeks her feet were bleeding where they were so dry told she had been showered regularly when she hadn't told she hadn't gained weight when it came out she had, food is full of sugar no fruit ever seen. I raised a safeguarding concern they gave my mum notice then subsequently apologised to me for our experience admitted that the home wasn't managed appropriately then 4 months later retracted notice as we secured a new home for mum we are so upset.

Reply from Sharon Halifax, Interim Manager at Clarence HouseWe are sorry to read your comments, though we do not recognise the situation as described. We take all feedback seriously and always encourage families to raise any concerns directly with our management team so that we can address them promptly and appropriately. Our priority remains the wellbeing and dignity of all residents, and we are proud of the high standards of care we provide. If you would like to discuss this further, please contact us directly.

Kind regards,

Sharon Halifax
Interim Manager
Clarence House

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Review of
Marchfield House
from Catherine W (Wife of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

I am happy with the way that Michael is being looked after. He receives lots of attention and always looks clean and well cared for and when I visit Michael I am always made welcome and feel very comfortable.

Reply from Amanda Gardiner, Owner at Marchfield HouseThank you so much for your kind words. I will pass this on to the team. We are very pleased to hear that you feel comfortable when you visit Michael and that you are happy with the care he is receiving. Our team is committed to providing him with the attention and support he needs, ensuring he feels well cared for every day. Please always feel welcome to reach out if you have any questions or if there is anything more we can do to support both you and Michael."

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Review of
Marchfield House
from Chris T (Son of Resident) published on 4 December 2023 Submitted via Website • Report

Overall Experience

I cannot commend the management and staff enough regarding the high level of care, attention to detail and support shown to my mother over the period of months that she was looked after at Marchfield House.
The care and respect shown by the staff in general was greatly appreciated. Thank you all.

Reply from Mrs Amanda Gardiner, Owner at Marchfield HouseThank you so much for your kind words and for taking the time to review the home. We greatly appreciate your feedback so that we are able to continue to offer the best service possible. I will pass this on to the staff. We are so pleased that you and your family felt supported during this time.

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Review of
Marchfield House
from Beverley N (Daughter of Resident) published on 16 November 2023 Submitted via Website • Report

Overall Experience

We would like to say an individual thank you to every member of the Marchfield team, who without exception have done an amazing job of looking after Mum for the last six & a half years.
I would also like to say thank you for all the teams' support & care for me and my sister for the 5 & a half days

we stayed with Mum to see her on her journey. They were really lovely.

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Review of
Clarence House
from Colin C (Son of Resident) published on 19 April 2023 Submitted via Website • Report

Overall Experience

I am writing to thank the manager and their team at Clarence House rest home. From the moment we contacted them, they supplied all of the information we needed and much more for my father's stay. On the day he moved in, the team were relaxed and did everything to help. The bedroom was spacious and well-appointed.

Unfortunately, his stay was short but the staff kept us well informed daily and we were allowed to visit at all hours of the day and night. There was always a smile and a cup of tea to keep us going plus many biscuits. The day my dad passed away was a Saturday. Despite not being on duty, a particular member of staff made a special trip to meet us, to make the process smoother, which we appreciated greatly. Clarence House went above and beyond our expectations and we are so glad that we chose this home. On behalf of our family, we thank you for everything.

Reply from Amanda Gardiner, Owner at Clarence HouseThank you so much for your kind words and for taking the time to review the Home. We greatly appreciate all feedback so that we are able to offer the best service possible. Although your father was with us for only a short time, we were privileged to be able to have the opportunity to care for him before his passing. We are so pleased that you and your family felt supported through this time.

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Review of
Marchfield House
from Lisa H (Daughter of Resident) published on 14 July 2022 Submitted via Website • Report

Overall Experience

My father has been a resident for over three years and in all that time I have felt he has been treated with care, dignity and love. All the carers are exceptionally hard-working and I get the impression that for all of them this is not just a job for them, they genuinely care for all of the residents.

As for most relatives, the decision for a loved one to go into a care home is not an easy one to accept, however with Marchfield House they have made the experience an easier one for all of the family. Knowing how well looked after my dad is really helps the situation for all.

Reply from Sharon Halifax, Manager at Marchfield HouseThank you for your great review, we pride ourselves on giving the best care possible and look at this as the resident's home we are working in.

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Review of
Marchfield House
from Heather S (Wife of Resident) published on 24 June 2022 Submitted via Website • Report

Overall Experience

All the staff are very professional, dedicated, caring, friendly and helpful. The managemant are brilliant and take on duties over and above their rolls. I am extremely confident regarding the care my husband is getting.

Reply from Sharon Halifax, Manager at Marchfield HouseThank you for your kind words, all our residents are important to us and we like to think they are always happy within our home. We all find it our pleasure to care for them and working in their home environment.

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Review of
Marchfield House
from Sara R (Daughter of Resident) published on 16 June 2022 Submitted via Website • Report

Overall Experience

I can highly recommend the staff for their support for me as a daughter, and the care given to my mother since she has been a resident at the home. I think you should all receive medals for the work that you do!

Reply from Sharon Halifax, Manager at Marchfield HouseThank you for your fantastic review, it has been a pleasure looking after your mum over the last two years. I will pass on your kind words to all the staff.

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Review of
Marchfield House
from Patricia D (Partner of Resident) published on 16 June 2022 Submitted via Website • Report

Overall Experience

I always come away feeling that my partner is well cared for and treated with dignity. All the staff are amazing. They are always calm and ready to help him or me when I am there. My only complaint is that his things go missing but that I am sure is mainly down to him.

Reply from Sharon Halifax, Manager at Marchfield HouseThank you for your great review, Patricia, we enjoy having him as part of our home. I will pass on your kind words to all the staff.

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Review of
Clarence House
from Peter B (Son of Resident) published on 8 February 2021 Submitted via Website • Report

Overall Experience

I cannot commend the staff and management of Clarence House Rest Home too highly.
They cared for my mother for 6 years until her death aged 101 in December 2020. The doctor recorded her cause of death as 'frailty of old age'. That we had our mother, grandmother and great-grandmother for so long was

due to the support, skill and intervention of the staff of the home. They monitored her wellbeing closely, calling the doctors and my sister and/or I promptly whenever there was any cause for concern, prioritising her needs proactively whenever required.
My sister and I dispute the exact number of homes we viewed - it was between 20 and 30 - before alighting upon Clarence House as our choice. What characterised the home above all others immediately on arrival was the cheerfulness and laughter amongst the staff and their support for the residents. It was a choice easily made. The wisdom of our decision was reinforced as the time went by and as my mother needed additional care and attention.

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Review of
Clarence House
from P M (Daughter of Resident) published on 2 February 2021 Submitted via Postal Card • Report

Overall Experience

The staff provide excellent care - they are highly professional and extremely caring. When my mother was ill on several occasions during her years there, and particularly in her final days, I felt very supported and cared for myself. My family and I cannot speak highly enough of the quality of attention

and concern they have consistently shown to Mum and I will always be grateful to them. Management, nursing, auxiliary staff - all staff included.

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Review of
Clarence House
from Vanda G (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report

Overall Experience

My mother and mother-in-law were both residents at Clarence House Rest Home.
The quality of care, understanding and respect they received were outstanding.
The staff are very efficient, warm, friendly and very caring.
Both mothers had different kinds of care requirements and each had care provided

for their specific needs.
We sadly lost both mothers, but they were both so happy to have had Clarence House as their final home.

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Review of
Clarence House
from Lee M (Son of Resident) published on 22 December 2020 Submitted via Website • Report

Overall Experience

We needed to find a nearby care home for our father, specifically in the Wimborne area. There are some very nice, large, hotel-like, and very expensive options around, but it was important to us that we found a friendly and caring environment for our lovely father.
Clarence House immediately stood

out as being the right place.
Nearly 3 years on and we are very happy with the care provided plus the warmth of the staff. The manager and her team are great, the main lounge is excellent with plenty of activities for residents to engage in. The home have worked really hard throughout Covid and put their residents' health first throughout.
Thank you to all the team!

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Review of
Clarence House
from Diane W (Daughter of Resident) published on 8 September 2020 Submitted via Website • Report

Overall Experience

We cannot thank you enough for everything you did for my father. All the team went above and beyond our expectations to ensure he felt happy, cared for and safe during his time with you and that means the absolute world to all of us family members. We couldn’t have asked for any more from any of you.

Keep doing what you are doing - you are all amazing!

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Review of
Clarence House
from Sarah H (Daughter of Resident) published on 17 August 2020 Submitted via Website • Report

Overall Experience

My mother arrived at Clarence House following a few weeks in hospital after which it became clear she could not return home. She spent just over 4 months at the home and we only moved her out to bring her to a similar home very near us, meaning I could visit regularly and avoid a 70-mile round trip.

A few weeks after she joined Clarence House, covid became a real issue and lock-down began. Throughout, I was immensely impressed with how the care home dealt with what was an extremely difficult time for all concerned. I received regular updates and knew my mother was in the best hands. I appreciated that visiting was out of the question. She transferred to the new home towards the end of June with happy memories, especially for the staff who treated her with respect and kindness at all times. Thank you to everyone at Clarence House for your help and assistance.

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Care Homes Owned by Southey Care Ltd in Dorset

Southey Care Ltd Locations in Dorset (2)

Southey Care Ltd Reviews in Dorset (49)

Marchfield House

Marchfield House

Clarence House

Marchfield House

Clarence House

Clarence House

Marchfield House

Marchfield House

Marchfield House

Clarence House

Marchfield House

Marchfield House

Marchfield House

Marchfield House

Clarence House

Clarence House

Clarence House

Clarence House

Clarence House

Clarence House

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