
From the first moment entering Glenhurst Manor, you can feel at home. Staff are kind and welcoming.J F(Daughter of Resident/Service User)

Glenhurst has exceeded my expectations in all aspects. Professionally managedBarry L(Son of Resident/Service User)

fantastic chef, rather than a cook. All food is fresh and homemade.A V(Daughter of Resident/Service User)

From the first moment entering Glenhurst Manor, you can feel at home. Staff are kind and welcoming.J F(Daughter of Resident/Service User)

Glenhurst has exceeded my expectations in all aspects. Professionally managedBarry L(Son of Resident/Service User)

fantastic chef, rather than a cook. All food is fresh and homemade.A V(Daughter of Resident/Service User)

Situated on the West Cliff in Bournemouth, Glenhurst Manor offers a warm, welcoming and family atmosphere. The home has a team of trained and dedicated staff that bring compassion and experience to every aspect of their work, providing high quality, professional and person centred care. Carers put residents at the heart of everything they do.
Every day at Glenhurst is different; take part in a wide range of activities, sit...
Care Provided by Glenhurst Manor
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Glenhurst Manor for full pricing details and T&Cs.
Contact Glenhurst Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- K Ellis and A Ellis and P Ellis
- Private Owned
Person in charge
- Lina Lozano (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (28)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (4)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Family and friends warmly welcomed to visit loved ones any day of the week, at any time, as long as the resident feels well and is happy to receive visitors. Maintaining close relationships with family and friends is an important part of residents' wellbeing. Whether you're popping in for a cup of tea, celebrating a special occasion, or simply spending quality time together, you'll always receive a warm welcome. Our home offers several comfortable spaces where you can enjoy your visit, including: A beautiful, well-maintained garden that's perfect for relaxing outdoors. A private lounge area for quieter visits with family and friends. A charming summer house, providing a peaceful setting to spend time together in comfort. If a resident has a medical appointment, is resting, or prefers not to receive visitors at a particular time, the team will always let you know and help arrange a more suitable time. Cathedral View House is committed to creating a welcoming, homely environment where residents can enjoy meaningful time with the people who matter most.
Parking
- On-site parking
Glenhurst Manor Reviews (20)
Glenhurst Manor has a Review Score of 9.0 (8.953) out of 10, based on 5 reviews in the last 2 years.
Over all time Glenhurst Manor has 20 reviews.
I write as a retired Local GP well acquainted with local Residential Care homes. Choosing a Home for a parent is an onerous responsibility in challenging circumstances. It's hard to discriminate one home from another, to verify and cross reference the standard of care. We X the rubicon > 4 years ago when my parents were unable to continue independent living. An acute admission followed in N Wales. Mum transferred to Glenhurst in 2023. Since then Mum has thrived, gaining weight, become more independently mobile, no longer falling, and she has enjoyed good physical and mental health in this time. She has enjoyed participating in the excellent social program. Plenty of positives: Firstly the home is extremely well managed by Lena and her deputies. There is a calm professional caring atmosphere. The air is fresh. No sticky moments! All the care staff are kind, cheerful, respectful and considerate. Scarlett's enthusiasm inspires and the Chef's food is v good.
The staff are compassionate and caring and nothing is too much trouble. My parents are made to feel special and are treated with respect and dignity.
There is a genuine warmth and overall positive atmosphere at Glenhurst Manor.
The activities are good and the food is excellent.
Staff keep me up to date on any changes and offer the wider family support if it is needed at any time.
Excellent management, happy staff and genuine kindness.
Thank you for making this transition so much easier for us all.
Thank you to the manager and all your staff for doing an excellent job with all the residents etc.
Thank you so much for your kind and thoughtful review. We're especially pleased to hear that our team's compassion, communication, and attention to care have made a positive difference during your aunt's transition. We know how important it is to feel confident and reassured in the care your loved...
My experience of Glenhurst Manor has been very positive. My mother had to go into care very unexpectedly and quickly. The manager came to assess Mum within 24 hours and supplied a wheelchair to enable Mum's transport to the home and everything was ready for Mum to be admitted the next day. What I notice about Glenhurst is the warmth of the staff and how they focus on engaging with Mum even when I'm there and interfere! That said, they engage positively with me as well. Mum has settled in better than I could have imagined. There is a homely feel to Glenhurst - even though it's a lovely rather stately property- that is very comforting. The food is very good indeed. The place is spotless and there is a real focus on infection control. Mum suffered from a persistent and distressing bedsore for many years, after just a couple of months in the care of Glenhurst Manor my mum's bedsore has all but healed, even though she is mostly bedridden.
Obviously, as with so many elderly people, my mother would prefer to be in her own home, but the home she has at Glenhurst Manor is providing her with warmth, safety, nourishment, company and, occasionally, help with health needs to a much higher level than she could ever have done for herself. She has gradually come to terms with the fact that she is now living in the best place she can be.
However, my rating of one star is totally directed at the manager at this facility. She had no compassion or care for my family during this difficult time. She only seemed to care about herself, clearly has little communication with the staff and has left me and our family feeling so disappointed. She has no people skills and is happy to hurt people's feelings when they are at their lowest after the passing of a loved one.
My friend never wanted to go into care, having seen how some of her local care homes were managed. When she could no longer manage at home, her solicitor recommended Glenhurst Manor. My friend was really happy there. The staff were so kind, patient and thoughtful, meeting her needs with respect. As a visitor, I was welcomed and made to feel important. Nothing was too much trouble. My friend's room was clean and bright with lovely soft furnishings. She enjoyed the food immensely. She could not speak highly enough of her care. She has recently passed away but I take comfort from the fact that she was happy and we'll looked after.
My grandma lives here and we wouldn't want her anywhere else... Staff are absolutely fantastic, the food is excellent and freshly made. It's nice to know that she is so well cared for and enjoying her life. Very homely environment. Nothing is too much trouble.
My mother was living here for 9-months. She was not in the best health. The staff were absolutely wonderful with her. They were all so patient, helpful, encouraging and always let her keep her dignity. She was a very proud, self-conscious lady who was really not wanting help, although she needed it. Nothing was too much bother, the manager always said that she could have whatever she wanted. I can't thank them all enough.
My family immediately noticed my improvement in my health and general attitude. I thank all staff for such good care.
Clients treated with respect and kindness.
I cannot speak too highly of the patient loving care provided by all the staff at Glenhurst, management, carers, chefs and kitchen staff nothing was too much trouble. She was taken into hospital shortly before she died but they could do nothing more for her and she returned to Gelnhurst, she died peacefully a few days later.
Both the staff and the level of care is top-notch.
Also, the food is really good - restaurant quality.
The change in my mother since arriving at Glenhurst has been so incredible. She is eating and drinking again, interacting with other residents and staff and has almost bounced back again to her happy self. Partaking in painting classes, flower arranging and enjoying this very fine retirement home.
I have spoken with staff, residents and their families and all I hear is good things. Nothing is too much trouble.
I know my mother is safe and being well cared for and that makes her family happy, as this what a great mother deserves at her time of life.
All staff members are extremely polite and caring.
Glenhurst must be one of very few homes that have a fantastic chef, rather than a cook.
All food is fresh and homemade.
The staff demonstrated compassion, kindness and empathy and mum just adored them all. The senior staff treated me wonderfully and kindly as mum declined and nothing was too much trouble. I have nothing but praise for Glenhurst Manor and would recommend it to anyone who may need their first class care.
From the first moment entering Glenhurst Manor, you can feel at home. Staff are kind and welcoming. Residents are well cared for and visitors can enjoy seeing their family or friends. The bedrooms are comfortable and the communal areas - lounge, dining room, garden - are attractive and well maintained.
My relative needs total care, unable to do anything for herself, but is visited every 10 to 15 minutes. The care and attention given is remarkable. My cousin has been at Glenhurst for over two years and is now 91. The family relatives are all cousins and many live far from Bournemouth but all are so grateful that their cousin is looked after in such a beautiful, peaceful and kind environment.
Dad arrived at Glenhurst at the beginning of January 2018. Glenhurst has exceeded my expectations in all aspects. Professionally managed, the Glenhurst team have enabled Dad to settle quickly in his new surroundings. His nursing needs have been met brilliantly and he is happy and contented. Everybody is friendly and courteous and nothing is too much trouble.
The food was also excellent. It was well presented and delicious with a varied menu - the main meal of the day was always something my mother looked forward to! Her room was always looked after well and when my mother did initially need help with her personal hygiene and dressing, the staff always took their time and respectfully helped my mother to maintain her high standards.
I can't thank all the staff enough for all their kindness and care and I know we will be back again when my mother needs another "holiday"! THANK YOU!!!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Glenhurst Manor.
There are no upcoming events for Glenhurst Manor.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Glenhurst Manor
Accreditations
There are no accreditations posted yet for Glenhurst Manor.
Meet the Team (1)

Lina started in the Care industry in 2005 and has worked at Glenhurst Manor since 2013. During her career she has achieved level 2, 3 and 5 in Leadership and Management and brings a wealth of experience to a very high standard.
Frequently Asked Questions about Glenhurst Manor
What types of Care is Glenhurst Manor registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Glenhurst Manor have?
There are 28 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Glenhurst Manor?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Glenhurst Manor to the centre of Bournemouth?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glenhurst Manor to verify any information. View our terms and conditions. Glenhurst Manor has an Enhanced Service -more info.